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Joseph W.
Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck was available when I called, the gentleman processed my transaction quickly and I was very satisfied with everything.
Sherry H.The gentleman at B&N runs a tight ship. On the occasions I came by to set up for a rental I observed him cleaning out the back of the trucks. I did not see what he did for the cab. I am sure he did a quick wipe down, but even then I do not think that is enough for the build up on the steering wheel. Might want to use something that does not leave a build up. Overall well done.
natasha V.Had to wait 45 minutes over what my pickup time was to get my rental truck. There was only one person to handle everyone in line. Not happy.
John P.There was no one there to assist, but the process was still very easy!
Briana H.Attendant was very kind!
Mishael Z.Friendly. Fast. Great service
Anthony M.This location has ample inventory. The truck was clean to the point I could still use it but it really wasn't clean. Light dusting and removal of mud from flooring would be nice. But overall good service.
Angelica M.I was satisfied with service Ben offered Thank You for your help; couldn't have moved without it.
KIM N.Professional staff and very helpful!
johnny M.Ben has been doing this a long time and he made a great effort into maintaining customer satisfaction.
Facundo R.The rep ( I never had the chance to his name) was very helpful. Everything was easy as a breeze. Kudos to him.
JOSELITO D.Uhaul barely wanted to started.. Then the uhaul was not full with gas and they expected me to full uhaul up when returned and charging me for gas that I'm not supposed to put.
Kaelin T.I completed all necessary tasks to return the U-Haul on Saturday, including parking, taking pictures, uploading them to U-Haul, and leaving the keys in the drop box. However, on Monday, Benjamin called me to inform me that they could not locate the truck and asked where I had parked it. David Gomez also called with the same accusation. I promptly called David back and explained that I did not steal the U-Haul. I had uploaded pictures as evidence and dropped off the keys. He promised to update me but never did. To my shock, the next day, Oakley PD contacted me to accuse me of stealing the truck. I was going through onboarding for my new job at the time. Thankfully, a friend who lived near the Oakley location informed me that the trucks had been moved after I parked mine. It was outrageous that they would easily accuse a customer, despite having surveillance and communicating with me. This was an extremely unpleasant experience.
Vanessa M.Everything was good
EDY A.Bad costumer service. The front office just ask me to cancel a reservation online and told me that onlineservervation didn't work if booked 1 week early. After arguing then luckily that have someone return the truck then he offer to me to rent an event that was not the truck size I want.
Bayu H.My only comment is, the owner could use some help. He does everything, from checking out to hauling trailers for customers to receiving payments. When I came I was 3rd person in line and it took me good 35 mins before I got into the office and re-start my online check-in. But everything went well tho.
sibyl O.Quick and easy!!
SELINA B.Very good
alvaro G.Your online experience was a disaster. Both the app and the web site failed spectacularly. The representitives I spoke with at the call center were AMAZING. Unfortunatle their ability to help was hampered by the poor technology. Your technology is a real issue enough to dissuade me from using your service again.
Louis L.Great experience. Thank you
larry S.The gentleman that helped us was friendly and informative. He made the transaction run smoothly. ¡Gracias!
todd W.The agent Ben Zezate was very helpful and nice. I will be using this place again in the future. The van was new and super clean loved it thanks Ben!
YOLANDA B.The guy who worked there was very helpful. He assisted me right away when I walked up to pick up my trailer rental. Very easy. Would definitely recommend
Jacob Z.Clean, easy pick up & drop off. Ben has been around a long time. Gracias
William C.Fast and efficient
Stephen K.Clean the bathrooms
robert S.Can't really rate this location as we arrived about 5pm and the business was closed for the day. There were two other trucks there so we parked next to them. There were clearly marked instructions on the key drop box. Using the Uhaul message app and drop box was fast and easy.
Robert W.Friendly and always has what I need !
Kirk A.Returning on line. I thought the process was finished when shown me the form of payment. Then I put the key in the box, only to find out now I needed to upload another picture. I could not. I would put all needed upload pictures in same spot
NANCY A.U-Haul phone app for self-checkin is not reliable. Crashed on me multiple times and what should have taken 5 minutes cost me 30 minutes just to get the truck. Finally had to have someone in the office do it manually.
David S.The gentleman was very helpful
nettie P.The rent die and won't start had no power the person I rented from was close over the weekend and the people that were helping me left me because I drive the truck for the rest of the day I'm moving out and ur batter was not connected all the way. Very sad with my Experience with your truck
AMEL G.The truck had dry mud and mud dust on the driver's side. The truck had not been wiped down for a while. Not what I was expecting.
Gonzalo M.Excellent customer service Extremely helpful Highly recommended
ALFREDO I.Quick and EZ I'll use them again Vary good Thanks John
john C.Truck was fine what irritated me was they charged a cleaning fee after I cleaned the truck. Truck was in no way left "dirty". Just seemed like a shady way to charge $25. I could understand it if it was filthy but it wasn't.
Anthony D.I called a day before I needed a truck, and was able to rent one! the staff is nice and professional, I would recommend them.
connie H.The representative was friendly, knowledgeable, and efficient. Great experience!
JOSEPH ROBERT H.Easy and concenient. Would rent again from this location.
Andrea W.Nice people
William C.The trailer had leaks and rain water got inside and ruined my king size mattress
Kenneth M.Had issues booking, tried to correct over the phone. Your phone service was terrible and I had to handle myself.
Joseph R.Great place to rent. The owner was great!
DAVID W.Nada
Haidrah B.Just keep up the good work👍
Steven P.The owner tried to charge me money from some small dust in the truck after we pressure washed it. We we left came back with a towel and broom and “cleaned†it and once I got home he tried to charge an additional $95. We took pictures with proof and time stamp of inside of truckS
Anna H.No changes at all.
DELFINO D.Renting the uhaul was simple, easy and I didn't have any problems with it so I am very happy with my experience.
JASMINE A.Super easy, in and out!
Jose M.Easy pick and easier return
Traci C.Thank you to B&N. The truck was perfect, so easy to pick up and return.
Marguerite L.