Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)

2,133 reviews

5660 Main St   Oakley, CA 94561
(& Hwy 4)

(925) 625-5757

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 12/25/2021 - 1/9/2022: Closed

Services at this Location:

Contact Us

(925) 625-5757

5660 Main St
Oakley, CA 94561
(& Hwy 4)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 12/25/2021 - 1/9/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

None. The owner is a heck of a nice guy, not like some others.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

MARCIA B. 
Rating:
5.0

The online check in return for after hours, needs work. For some reason it would not allow me to check in using my iPhone.

DELON C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
5.0

Great customer service for a small one man operator. Was very nice and helpful.

JERRY B. 
Rating:
4.0

Was easy checkout and return, 5 minutes from my house.

James P. 
Rating:
5.0

Customer did not leave a comment.

Noah T. 
Rating:
5.0

Customer did not leave a comment.

GIGI A. 
Rating:
1.0

Our $19 dollar truck was $368 The man who helped us was rude and unfriendly.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

Mercy S. 
Rating:
5.0

Fast and easy . Very accessible and very friendly staff

MARTIN M. 
Rating:
4.0

Location was fine . The Guy was nice guy , but that doesn't make it a good experience. So the add is $19.99 then you pay for Gas plus insurance and then the real money maker $1.59 per mile . In total $235 yesterday . Then I get a receipt today with an added $35 with no explanation as to what it was for . Grand total for a small van for the day $270 .

PETER C. 
Rating:
5.0

Great location to rent from. Very friendly and knowledgeable customer service location.

JASON F. 
Rating:
4.0

Easy in. Easy out. Very nice owner.

DOUGLAS D. 
Rating:
5.0

There is nothing to improve at this location. The person had great service and it was fast and easy process to be on my way with my rental.

GREGORY R. 
Rating:
5.0

My 6x12 enclosed trailer rental at B&N Automotive was extremely fast and efficient at both pickup and drop off. Will not hesitate to rent at this location in the future.

Colby B. 
Rating:
5.0

Nothing to add as I was totally satisfied with my experience.

THOMAS W. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

KIM O. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

Very good service, will be a repeat Customer

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

MARCIA B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
4.0

Customer did not leave a comment.

GENEVIEVE G. 
Rating:
5.0

Customer did not leave a comment.

Spiro S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

DEBRA L. 
Rating:
3.0

The mover I hired from your list never showed, called or emailed. I can't get ahold of them.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS V. 
Rating:
5.0

nothing everything you would expect from a professional moving co.was done thank you.

JULIO S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The gentleman that helped me Ben was awesome. Great experience the trailer did exactly what I needed it to do, couldn't be happier. Thank you so much. Clay.

JESS B. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN G. 
Rating:
5.0

Person who helped me was courteous and knowledgeable.

PATRICK B. 
Rating:
4.0

Somehow our reservation was switched to this location, and no one ever called to let us know. The day of our move we showed up at the location we originally reserved the truck from and no one was there. We had to call customer service who updated us on the new location. By that time our moving help arrived at our house and we still didn't have a truck. The gentleman at the new location got us in and out really fast. He knows what he's doing. He saved any future business I have with u haul.

Adria S. 
Rating:
5.0

Customer did not leave a comment.

SHARON G. 
Rating:
5.0

None

Gary J. 
Rating:
5.0

Finding drop locations on your website is not easy.

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Maksym B. 
Rating:
4.0

Nothing keep up the great work...

JAVIER Z. 
Rating:
3.0

If someone rents your Uhaul trucks for two or more days during a round trip return, the mileage rate should be lower than $1.59 per mile, that's highway robbery, it should be half that cost, maybe .80 per mile.

IRIS S. 
Rating:
5.0

Quick and easy rental

Thomas C. 
Rating:
5.0

Everything was grade A

BERNARD D. 
Rating:
3.0

The truck was dirty when I got it, then he charged me $50 because it was dirty when I returned it. He did call first and give me the opportunity to rinse the truck down to avoid the fee, but I refused to clean up after someone else's preexisting mess. Won't be back.

JASMIN T. 
Rating:
1.0

Horrible experience. I did my reservation online to take the truck after working hours, but when I tried to pick it up the application never gave the key code to open the lock to get the key, I spent about 3 hours on the u-haul parking lot trying to get the key but It never happened. Very bad application, bad customer experience, horrible experience in one word.

JESUS B. 
Rating:
5.0

Very easy, fast pick up everything was ready, great service!

JESUS M. 
Rating:
5.0

Great customer service very attentive very fast

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

DANETTE W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

Get your inventory straight, I called U-Haul and they said that there wasn't any auto transports in my area so I rented one from San Jose and then I was driving by the location on Main St Oakley and saw that there was at least 4 auto transports there, so I changed my reservation to that location, then on the day of the rental the San Jose location called my and told me that they would not have my auto transport. This is typical for U-Haul

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

ARTURO C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

UNA H. 
Rating:
5.0

Nothing... Professional and prompt. Will come back for trailer rental needs.

DINO A. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD G. 
Rating:
5.0

Customer did not leave a comment.

ROSIE J. 
Rating:
5.0

Services were done very quickly and they were very personable. Highly recommend this location and it was recommended to me.

Danielle L. 
Rating:
5.0

Super friendly very sweet person 🙏

IVANIA C. 
Rating:
5.0

Customer did not leave a comment.

Alejandro B. 
Rating:
5.0

Customer did not leave a comment.

NASRATHULLAH S. 
Rating:
5.0

The only place I would rent a U-Haul from. Not because I've had bad experiences else where but because the owner of this shop in Oakley Ca B&N Automotive who also does U-Haul is such a great person and easy to work with and never seems to disappoint. If he has it in stock he will go the extra mile to make sure you are satisfied.

Erick T. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Truck was clean Steering wheel needs alignment Basic office set up. No nonsense all business location

Samuel I. 
Rating:
5.0

Customer did not leave a comment.

Loran D. 
Rating:
5.0

Not much. Always easy at this location.

Ron H. 
Rating:
4.0

Customer did not leave a comment.

DEBRA L. 
Rating:
3.0

Was set to pick the dolly in Lodi approximately 8 miles from my house as that is were I was told it was. Day before I was to pick it up the location was changed to Oakley 35 miles away. Halfway through my trip in the middle of the night all blinker/tail and stop lights on the passenger side were not functional

David K. 
Rating:
5.0

Customer did not leave a comment.

MARCIAL S. 
Rating:
4.0

A little tough to get in and out of with a big truck but not bad overall.

John B. 
Rating:
3.0

Not my preferred pick up location. I would've preferred to pick it up at the U-Haul on Monument in Concord. I realize it's all about availability. The office Manager was very helpful and knowledgeable. A keeper. I didn't get his name, but I'm sure you have it.

Enrique M. 
Rating:
5.0

the van could have been swept out a little better, there was dirt around and under the edges of the rubber floor mat in the back that blew into my face when rolling down the windows. but over all it was one of the easiest pick up and drop offs ever.

Kelly G. 
Rating:
5.0

customer service was excellent, truck was clean, would recommend.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

IGOR A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Nice easy transaction. Thank you

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

FORTUNATO T. 
Rating:
5.0

Quick and fantastic customer service

victor J. 
Rating:
1.0

You clerk is a thief. Hire honest people.

joe C. 
Rating:
5.0

Mir advertaiment

MANUEL R. 
Rating:
5.0

Again this location is convenient and the service is excellent.

RONALD H. 
Rating:
5.0

Personally I was very pleased! Will do business here again!

MARK L. 
Rating:
5.0

The guys helping us spoke spanish. So, it made your experience above and beyond. We were able to ask ALL the question that a first time user might have. He answered ALL of them and we didn't have any problem in our move to Las Vegas.

FRANKLIN T. 
Rating:
5.0

The gentleman the runs the place is very nice a and fast great job

EDWARD P. 
Rating:
5.0

Very nice gentleman😀

JEANETTA J. 
Rating:
5.0

Visit was excellent. Rep at this site is very hospitable!!! Will rent there again

Ronald H. 
Rating:
4.0

They were very helpful!.

BEVERLY N. 
Rating:
4.0

Thank

TYRALYNN J. 
Rating:
5.0

Great location and service! Great staff, thank you!

JULIAN R. 
Rating:
5.0

The owner very friendly and helpfull

FREDERICK G. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

The only place I go to rent

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

AGNESJANE T. 
Rating:
4.0

the guy there was very friendly and helpful

Kenneth P. 
No reviews have been submitted for this location.

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