Customer Reviews for B&B Lounge
(U-Haul Neighborhood Dealer)

60 reviews

5207 Rte 32   Catskill, NY 12414

(518) 943-7645

Office Hours

  • Mon-Sun: 10 am–6 pm

Services at this Location:

Contact Us

(518) 943-7645

5207 Rte 32
Catskill, NY 12414

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Staff graciously accommodated my request to pick up my uhaul an hour early.

Renee Pine 
Rating:
5.0

Easy and quick. Helpful attendants.

Anthony De Santis 
Rating:
5.0

Customer did not leave a comment.

mary kilmer 
Rating:
5.0

Customer did not leave a comment.

Melissa Penate 
Rating:
1.0

I was charged for 10 extra days after I had already returned my rental! When I called the location they told me there was nothing that could be done to stop arguing and go through corporate. There’s currently a case opened but I haven’t heard anything back!

Ali wilber 
Rating:
5.0

Customer did not leave a comment.

Huang Dong 
Rating:
5.0

Customer did not leave a comment.

HAROLD L WARD 
Rating:
5.0

My opinion if someone local is to rent a U-Haul. It is most likely just pick up and drop off something local. Give them an attentive to continue to use a U-Haul for local give them a break on mileage. I believe that would increase your quality of rentals. Thanks Jesse

Jesse Luning 
Rating:
5.0

Customer did not leave a comment.

Jozef Michalko 
Rating:
5.0

Yes, got real person on the phone, and made drop off very easy Thank you

Mark Boyer 
Rating:
5.0

Awesome

Steven Castronovo 
Rating:
5.0

Customer did not leave a comment.

Cynthia Hooghkirk 
Rating:
5.0

Customer did not leave a comment.

Nicole Brown 
Rating:
3.0

Customer did not leave a comment.

Anthony Bregman 
Rating:
3.0

Equipment was not 100% clean, it still had dog hairs on the seat, although i believe i clicked "YES" when i was doing the checkout process. Only comment also is that the check out process on the app is quite slow. Especially when signal is not very strong. It took a while to upload photos.

Aileen Tan 
Rating:
1.0

Pull the contract from that location. Direct everyone to Family Auto/Father&Son location. They are honorable, trustworthy and have 70 year's of experience. A hell of a lot better then that punk,thief who is the general manager at B&B Lounge

charles hamma 
Rating:
4.0

It would have been better for me if U-Haul pick-up trucks were available at this location.

Stephen Jackson 
Rating:
4.0

Customer did not leave a comment.

Dolores Pasqualucci 
Rating:
5.0

Ramp should be inspected for cleanness. it was full of gravel.

Peter Jorgensen 
Rating:
5.0

Customer did not leave a comment.

johnny raisinger 
Rating:
4.0

Customer did not leave a comment.

Jill Meerpohl 
Rating:
1.0

This location is a bar parking lot. The lot was very full of trucks, so I had a hard time getting the trailer in and when I finally found a spot and unhooked it, the lot was not level so the trailer kept rolling. If you decide to use this drop off location for a trailer, make sure you bring a block for the tires.

Michele LaCorte 
Rating:
5.0

Customer did not leave a comment.

adam snyder 
Rating:
4.0

Customer did not leave a comment.

JAMES BATES 
Rating:
5.0

Customer did not leave a comment.

Derek Quattrini 
Rating:
1.0

Customer did not leave a comment.

Nicholas Weist 
Rating:
5.0

The gentleman here was absolutely wonderful. Professional, courteous, friendly, and changed my reservation to better suit my needs without hesitation. I will go back to this particular location from now on. B&B Lounge location, thanks SO much for making my move that much easier.

Carl Fujita 
Rating:
5.0

Customer did not leave a comment.

Stacey Frederick 
Rating:
5.0

Keep up the quality of customer service and the welcoming and lovely location. Great Experience!!

Todd Weisenberger 
Rating:
5.0

Owner was friendly and helpful, will definitely use uhaul next time I need a truck.

Glenn Bechtold 
Rating:
5.0

Customer did not leave a comment.

jarryd brand 
Rating:
5.0

No improvements he was professional, kind and took his time to explain what they look for during an inspection and told me that they should have done a walk around when I rented the U-Haul. Great location for anyone in the Catskill NY area!

Matthew Martin 
Rating:
5.0

Customer did not leave a comment.

CHADDAVID DISISTO 
Rating:
5.0

Customer did not leave a comment.

Teresa White 
Rating:
4.0

Customer did not leave a comment.

Matthew Diamond 
Rating:
5.0

Wonderful couple that runs the U-Haul business at B&B Lounge in Catskill, NY

Gyongyi Henson 
Rating:
4.0

Customer did not leave a comment.

Michael Pinto 
Rating:
5.0

Nice wide parking lot, easy to return trailer.

William Garvey 
Rating:
4.0

Customer did not leave a comment.

Robert Vassilio 
Rating:
5.0

Customer did not leave a comment.

Erik Sommer 
Rating:
5.0

Customer did not leave a comment.

Chris Catello 
Rating:
1.0

Over charged. Uhaul not handling my issue Refund. Not a coupon. Not happy be screwed over. Not happy. 585-353-8396. Dave.

DavidJ Ferri 
Rating:
5.0

The guy who ran this place was a huge help. He was very nice to deal with will absolutely use this location again if needed. The person was so helpful I really appreciated him.

Vincent Carrieri 
Rating:
5.0

Customer did not leave a comment.

Mary Timpson 
Rating:
5.0

Customer did not leave a comment.

Raymond Benjamin 
Rating:
3.0

Customer did not leave a comment.

Sheila Garvey 
Rating:
5.0

Customer did not leave a comment.

Ryan Simmons 
Rating:
5.0

Nothing. The guy at B & B was great!

Karen Codoner 
Rating:
4.0

The only issues I experienced were not with the location or equipment, but with Uhauls website. Everytime I tried to begin my reservation I would get error messages. In order to dispatch I had to call a customer representative, who was rude and unhelpful. It took calling twice for her to help me properly. The only reason I was able to get into the truck was because the on-site Uhaul rep was so quick and helpful.

Rajan Panchal 
Rating:
3.0

Make sure customers have the right location before drop off

KELSEYPAIGE BARTLE 
Rating:
3.0

Customer did not leave a comment.

MORGANH MECKER 
Rating:
4.0

Customer did not leave a comment.

ANDREWDAVID FROBERG 
Rating:
4.0

Customer did not leave a comment.

Taylor Culbert 
Rating:
2.0

Check in was horrible. Barely enough service there for self check in, if I wanted someone there to help I would of had to wait for the girl to come by. We were on a strict time schedule. Girl who came down to help was very nice though. If the owner wants people to check in online he needs better service / put out a public good wifi

Danelle Smith 
Rating:
5.0

Nothing! It was fast, friendly, and hooked up the trailer in minutes. I would definitely recommending using this location.

THERESAA MIRON 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYALAN LEE 
Rating:
5.0

Customer did not leave a comment.

JOSEPHPETER MORGAN 
Rating:
5.0

Customer did not leave a comment.

SCOTTK PATERSON 
Rating:
5.0

Talked with manager on phone. I had several questions. He was very pleasant and answered them thoroughly and called me back with more information.

David Roberts 
Rating:
4.0

Need better contract discussion

DONALD MOORE 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top