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Joseph L.
Customer Reviews for Ballston Lake Auto Care Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Tina was very accommodating, helpful and friendly. Great experience!
Michael M.instruct more the people that works there. specialy on weekends. but don't take me wrong, they were very nice and courteous, just they need to know more the equipment Over all I have a good experience.
Louis G.I was not happy to have to drive 45 minutes further to get the U-Haul than where I originally booked to get it.
charles H.Rented a car carrier trailer. Trailer was clean and in good condition however the lights did not work.
Nelson S.Rep helping me at front desk was great!
Ryan M.The trailer was clean however one of the tires wear bars all the way up and there is only 1 half of a license plate on the trailer.
john H.Servicio al cliente de excelencia. I would recommend to anyone
John G.very happy with service
richard K.Owner was nice and very helpful!
Brit B.Mike explained that there was two different ways they could bill who is a flat charge for 24 hours with 100 miles included or $20 a day plus $.59 from mile and they would just charge the cheapest one when it was returned but it doesn't seem that that occurred it seems like we were charged the most expensive way possible
Scott B.Fast service & clean equipment
Michael M.Picked up at a auto repair facility. The initial interaction with the girl at the counter was fine, however the tech that hooked the trailer up seemed extremely bothered that I can to grab the trailer. Seemed like he wanted no part of it. I understand that he's got a repair business to run but this is also part of your business.
MEJR V.Office staff very accommodating and friendly.
Patrick M.very helpful and nice people
Sharon A.The woman who helped was was very nice. This was the second time using this location for a rental. Will definitely rent there again.
Tyler S.Nothing. Service was fast and friendly
Jacki W.All great!
Karl Z.Very easy and clean. Poor cell reception made check in a little hard.
Hayden L.no improvement needed, great experience!
phyllis K.Great location and great customer service. I highly recommended this auto center for uhaul and any other auto care anyone may need.
Dan M.Broken windshield and they charged me for gas even though I brought it back to the facility with more than the required amount of gas.
James W.The people on location when we picked up the truck were super kind and helpful! I was having issues with the app and not connecting to my location and they were there and very willing to assist us with completing our pick up. This was a great experience for us and will definitely use this location again in the near future when we complete our move.
Chris P.Not a thing Owner and staff are very professional,and personable.
JOHN S.The 24/7 app had a problem with my location so i had to call U-Haul for help. But otherwise, it was all good.
EDWARD K.Nada
Kurt A.Thank you for your patience helping me to understand the estimate you gave. We appreciate your customer service standards and look forward to renting from you should the need arise again!
Isaac J.Your new system where you r either charged $20 for check in versus do it yourself online stinks. It's just a sneaky way to make money and force me to open an account. Thanks but no thanks.
Jack C.The bed of the trailer had stone and debris from the last customer. Not a big deal as to how it relates to my needs for this trip but I know you promise a clean rental so I figured you'd want to know.
Mathew B.Friendly and quick.
STEVEN E.I've rented from this location several times and they always make it easy for me from start to finish. The cargo van is always spotless with a full tank of gas. The employees are friendly and professional. I wouldn't go anywhere else for a rental.
JACK S.Have more equipment available at the same locations, I was extremely disappointed with uhaul for not having all the equipment I needed available
Jaclyn M.The problem was not at all with Ballston Lake Auto Care. The problem was with UHaul … reserved a car trailer 3 days in advance. Received call on the way to pick up rental that location had been changed. New location was 45 minutes away. And we were not allowed to drop it off at a closer more convenient location for us. UHaul dispatcher could not even tell me what one way rate was. Very dissatisfied with position UHaul put us in. Terrible customer service.
RICHARD B.Mike and Tina were pleasant, knowledgeable and professional.
David S.Took over 30 minutes per customer to check in and receive equipment. I was 2nd in line when they opened and it took over an hour before I was able to leave.
William S.The guy checking people in seemed unsure of what he was doing and unsure of how to use the check in technology. Then told us to put a ball that is too small on and hooked up the trailer. Less than a mile down the road we had to stop unhook and then put the correct ball on and reconnect.
Douglas V.I rarely need to rent a small van or truck but would certainly rent from Ballston Lake Auto again. This is the second occasion I have gone to them and have not been disappointed. My only reservation is limited availability, which, given circumstances and my own timing, was no fault of theirs.
Jim M.Excellent service & very helpful!
Tony G.Mike's entire staff is professional, knowledgeable and friendly. They make every visit a pleasant experience. I would highly recommend this U-Haul location to everyone. ¡Gracias!
JOHN S.Very helpful answering questions over the phone
Robert S.Nada
Jason G.I was especially impressed with the young lady (Kay I believe. Is her name) who was assisting an Asian speaking customer, who was struggling to communicate. Kay was very patient and determined to meet his needs while at the same time handling my reservation. It was a beautiful experience to witness in these times. Four gold stars to that young lady!
Gregory D.I originally reserved a 20ft truck to be picked up less than a mile from my current location @ 8am. I received a voice mail and email about half an hour later stating that, I could get a 20 ft truck but I would have to wait till 3:45 to pick it up in Queensbury. Being that I had 7 people coming to help me that would not work. I called uhaul and had a new reservation made for a 17ft truck @ 9 am, at Ballston lake auto care. I was told that there were no more 20 or 26 ft trucks available. When I woke up Saturday and checked my reservation it stated that I had a 15ft truck reserved. I called uhaul to figure out what was going on. I was told that Uhaul is selling all their 17ft trucks and the 15ft truck was all that was available unless I wanted to pick up a 26 ft truck on central Ave in Albany. Having all of this unfold on moving day caused a great deal of stress for not only myself but everyone that volunteered to help me move. A simple 1 trip, 4 to 5 hour move turned into a 14 hour move and 2.5 trips. We made it work but I will definitely shop around next time it comes to a moving truck rental.
KYLEJ B.My experience was quick, simple and easy. Friendly service.
David G.Extraordinario servicio al cliente
Mark T.