Comentarios del cliente para Ballston Lake Auto Care Inc

Truck was old and beat up.

mike is pleasant and great to work with.

I already recommended ballston lake auto care to a friend.

The drop off process is a bit stressful so it might be helpful if you are told what to expect, but I understand if the location is closed that you need verification of the vehicle, It wasn't that big of a deal I'm just technically challenged but it all went smoothly and would definitely recommend U-Haul for anything you may need to move.

Facility was not open at all on the drop off day. Had to unhook trailer by myself without a tongue Jack in a muddy parking area.

The guy I was so nice and helpful. Definitely best service I’ve seen from a uhaul provider

Always a pleasure doing business with Mike, Great place.

Everything was perfect! I won't hesitate to use Uhaul and this location again in the future. Thanks!

My drop off went great, the place was clean, the people were nice and all went smoothly.

The location and person I dealt with was great. I would highly recommend using this location. The only issue that I had was the payment being much different than the initial quote. I understand the $0.59 per mile and the extra fee but the total price was far higher than anticipated. I think the insurance I had initially refused on website may have gotten added in. Not a huge deal but I wouldn't have added the appliance hand cart had I known, but will be aware next time. Overall no issues with vehicle and service was great.

Mike was extremely helpful and went above and beyond. A true professional.

Mike was an absolute professional and very helpful. Went above and beyond.

Your 24/7 promotion is AWFUL. I arrived at 8:15PM for a 9PM pickup. The app crashed causing me to use your 24/7 phone help. 30 minutes on HOLD, then the operator looked up my account asked me a few questions and then hung up! I went to dinner, checked my acct info and noticed my account had been reset. So I went back to the pick up location arriving at about 9:45PM. When I opened the app the app stated my reservation had expired. After another 45 minutes on HOLD I finally reached a woman who could halp. After the photo, license check and alternate phone number VERIFICATION I finally was given the combination. OMG.!!!!

There was no one present at the desk to give me a receipt for returning the trailer which I returned one day early on September 13th. I never received an email or text message confirming the return. But there were two mechanics in the garage area that were very helpful in disconnecting the trailer and parking it.

Great customer service.

Excellent experience from pick up through the return!

I was given no Information about this locations process of picking up the truck without any one present. When I got there I had to do all of the steps to check in on my phone with barely any service. The hours of operation said they would be open. I would have appreciated a phone call giving me instructions prior to me getting there. My pick up location was changed to here even though it was further out of my way.

Mike is a very nice man with a wonderful way with his customers whether for repairs or UHaul rentals. Because of his manner and his way of dealing with customers, we are loyal to him to a fault. He keeps his shop and his UHaul units immaculate. What's not to like? Friendly, competent, honest, prices fairly and treats everyone well.

Kate was tremendous and very helpful!

Kate was great!

excellent location to rent. nice people

I was not informed that I had to check in and out using a smartphone. I found the process easy but wonder how one would rent the truck without a smartphone. My only complaint is that since I made the reservation via a phone call I feel like someone should have informed me that the rental place was closed on Sunday’s and I needed my Smartphone- which I’m glad I had with me.

Great experience and really easy to do the 24/7 truck rental.

The owner was very friendly and extremely helpful. Much appreciated!

Excellent experience!

I am honored to say I rent from this specific location all the time Being in real estate we are always helping someone move or recommending who we think are the best in the area. Wonderful personable Michael and his crew along with sweet professional Katelin are truly what makes this a Pleasent and customer satisfying transaction. They truly bend over backwards and always have everything done that you need even advanced reservations in a pinch and the equipment is always tip top clean and well serviced. Thank you so much you are why we keep coming back. Sincerely, Joani

Could not have been better

Really impressed with everything regarding our rental of the van and would definitely recommend them

Truck door left open. Cab and bed were dirty.

The pick up location changed 3 different times and the time was changed to pick up at 9 am from 8 am at 750am that day.

Poor customer service. We arrived 20 minutes after 9 and was told we were late and had to wait while he worked in his garage. When asked if he had a power converter for the tow he said they just collect dust so I don’t carry them. When we booked, we expected to pick up from a regular U-Haul facility. Two days before The pick up was changed to a place further away from my house To a small one-man garage that clearly did not have all of the U-Haul components offered. When we realized we needed a power converter for the U-Haul, he suggested that we take the trailer and on our way back to the house, stop and get a converter for the lights. My brother commented that it would be illegal to drive the trailer without brake lights. At this point he said well you can go down the street to a store and pick up a converter. Again, he doesn’t offer them because they just collect dust. In the beginning he was friendly but then when he realized we were going to ask him should go by the book including coming out and fixing one of the safety chains he became surly and rude. I would not recommend this facility for rental and I think U-Haul should review their policy for rental locations. Halfway home with the U-Haul in tow, one of the tires blew out. We had quick response mechanic came and fixed the tire he was very helpful and we were happy for the quick service.

Uhaul owes me a credit for a mistake in the mileage calculation. It has been 11 days since the mistake was reported. There is no excuse for the delay in a credit on on credit card. The local people were very good overall but there hands are tied with the credit. I ran a large retail company and know how long it takes to research, verify, and process a credit. I find it not acceptable. Jon Hallgren

I was excellent.

My first Uhaul rental. It went perfectly. Excellent experience!!!!!

No people over there.

I had an excellent experience and will use them again.

Nothing!

The UHaul had a leak in the "Attic" and all of my boxes were wet upon arrival to my new apartment.

I only picked up at this location because my original reservation was canceled by the facility without notifying me and we had to go here, 30 miles away. I had such problems with u-haul yesterday I will never use them again and never recommend them again.

the lady was very nice

fast and efficient pick-up, easy early-hours drop off and my final bill was waiting when I checked my email an hour later Thank you

Nothing - everything went as planned.

No improvements necessary. Mike was knowledgeable, courteous and helpful in every way. He made suggestions I never considered. Thanks Mike for all your help when we needed it.

The location was extremely convenient to businesses and my home. The gentleman running the location was extremely pleasant and accommodating. I will definitely use the location again for renting and I may eventually take my car there after the warranty expires.

The reservations system for Uhaul is very complicated and not reliable. I had to call several times to confirm. This is the Uhaul system, not the location.

We got a flat tire and it took us 4hrs to get it fixed.

Equipment was fine, clerk was nice enough. Would be good if there were a PROMINENT warning that the 10' box trucks don't have ramps (thought I would be using my hand truck; instead had to lift everything, including my 59-year-old fat self, UP 3' to load). I also was VERY uncomfortable that I was not allowed to witness the pre and post rental truck check. When asked about it, the clerk said (before), "It's already marked down." But I had no idea what scratches/dents were noted, so the potential for blaming me for previous damage after the fact was there. And afterward, the clerk said she would check the truck later, and I would get a copy of the bill in an email later (after it had been charged to my card). So again my thoughts went to the possibility of scam. Don't believe I was (although I remember the odometer reading starting at -676, not the -674 noted on my bill), but I spent a fair amount of time worrying about it.

Outstanding online check-in & towing checklist. Keep working on paperless agreements! Trailer condition is far better than average. Single run/stop/turn bulb out on drivers lower position.

There was no manual, and I was unable to figure out the cruise control, resulting in wasted gas money, the air conditioning could not keep up with the heat outside as I was driving. On the plus side, receptionist was nice, bathroom in the facility was incredibly clean, and truck functioned well enough for my needs.

Nice, friendly staff! Maybe expedite or streamline paperwork process? Thank you!

I was puzzled as to why we had to redo all the information I had to input online. Seemed to be redundant and not very time efficient.

no packing supplies are available there.

They made it so easy!!!!

Nothing. Fast & polite.