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Ashkan S
Customer Reviews for Baker Fairview Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend installing backup cameras to the trucks
John LThe truck advertised showed a rate of $1.09 per mile when advertised. The rate changed later to $1.39. And yes, I was made aware of this at the time I picked up truck but at that it was too late if you need a truck. This practice is misleading. There was no place saying this rate was variable. Luckily in my case I only drove 50 or 60 miles.
Richard ITheir focus is clearly not customer service nor UHaul business they are a storage facility that renting equipment seems like a chore for them. They don't accept cash, and can't accept electronic payments via mobile devices. They don't care and it shows I will pickup and dropoff equipment somewhere else in the future.
John BA few computer issues and no one Answers the phone you have to leave a message. They got back to me 1the 3 times.
Keith WBetter internet for your employe.
Kevin WBeautiful people + Excellent services!!!
michael nGreat overall experience! Will recommend
Wendy GThe woman working the front desk was so pleasant and made my u-haul experience as easy as it gets!
McKenna SYou will charge me when the gas guage says less on return than when I picked it up, and that's fair. But if I return it with more gas than when picked up (1/2< start vs 7/8 finish) you will not credit me for the 5+ extra gallons you are keeping. Fairness should work both ways. I'm disappointed that UHaul doesn't subscribe to that.
Ed Wthe staff member that answered the phone was very helpful! great service and will definitely recommend to others, thank you!
Marla THave more pick ups trucks units available.
Jorge JThe location was great! Catherine (I think that was her name) was beyond helpful when the not-very-helpful self check-in app was not working for me. I thought I wasn’t going to be able to rent the truck but thanks to Catherine I was on my way. Please fix the app so it’s not so buggy, slow, and difficult to use.
Sergio HI asked how much prices were for certain items and the lady in Costa Mesa store actually said “ I don’t know” I will never use this location again. Not until they hire competent people.
Earl SService was excellent. thank you
tim mMy rental was supposed to be at “The Box Store” (Lake Forest) near where I live, I showed up on time to pick up my van and was basically told we don’t have a rental for you and it’s your fault for ordering it online “you should have just called us, the online thing never works right” according to the owner. He was dismissive, rude and absolutely unhelpful. My confirmation email was clear that my rental was supposed to be at the box store and he just dismissed me. I had to drive 25 minutes out of the way to pickup my truck, the girl at the Baker self storage was helpful and got me into a truck. My review is strictly related to the guy at the box store. The place looks like someone’s unkempt living room an off leash dog walking around and “Uhaul Top 100” awards on the wall, unbelievable. This experience has definitely convinced me that I will not be using Uhaul for future hauling.
JOHN Swash truck
WILLIAM BI was meant to pick up my u haul at another Costa Mesa location but since there weren’t any there we had to go to this one. I booked a one way u haul to drop it off at Torrance and when we got to the location at Torrance they wouldn’t accept it because they didn’t change the contract properly. So I had to spend 15 mins at the location calling u haul customer service since the guy at this location couldn’t modify the contract any more and didn’t call for us .
Cynthia MSuper friendly and nice folks
David RWhen we went to pick up the truck we called ahead to make sure it was ready. The man we spoke to said yes it's ready come on over. We got there a few minutes later and the same man told us he couldn't wait on us until he finished his lunch. So we stood there for 15 minutes until he was done. All he had to do was tell us that on the phone and we would have waited. The reason we called first was to avoid this as our previous reservation had been canceled the day before at a different location.
Rileigh tI had a very good experience, the guy there was very friendly, and good on timing didn't take long to get you going. The truck rode very well, my first time using. 62 year old female, it was nice!
Dawn SLocation double charged me for the coverage. When I called the number on the receipt, they couldn’t help me.
Jake MRequested furniture pads were not available at checkin. Given that Reservation was made 17 days in advance, that was not acceptable.
Gurubanda KFeedback from local drop off could be more timely.
JOHN AHad someone filling in that didn’t know how to work the system that took too much time to get the keys for the truck which sent me behind on my move.
JESSE DI had read UHaul's instructions on becoming familiar with the vehicle's equipment. It wasn't until I was about to return the truck that I realized I didn't know anything about how to fill the gas tank. Would be helpful to instruct customer to become familiar with which side of vehicle should face gas pump and whether anything other than unscrewing tank cap will be required. Thank you!
Pamela NGreat experience, thank you!
Kathryn NI had reserved by Uhaul for the early morning pick up... was at the business at my scheduled time but could not pick up the truck because it had not been checked in from the previous customer the day before. We waited an hour and a half for the store to open before being able to talk to anyone about this issue..we called the number posted to call prior to the store opening but no answer. Once we met with the lady working, she was very nice and accommodating, however I had scheduled the early morning pick up for a reason which did not end up working out as scheduled since we had to wait for the store to open up anyways before we could take the truck.
ROBERT FGreat Service and follow up.
GEORGE SMy drop-off location was this one, however, I kept getting a call from another location that I had not dropped off the vehicle. I'm assuming there was a communication failure and I was being put on the spot.
Gilberto CVery good service from the woman at the desk
FEARGUS MI really am not the person to write a bad review however when service is less than promised or delivered it is my duty to warn others when renting at Baker Fairview Self Storage LLC. We rented an 8' truck online. On the site I was able to make a reservation for a 24/7 mobile rental. The truck was supposed to be available after hours at 7pm. Well I arrived that tuesday my truck was not there for pick up. That tuesday night, I called and spoke with the assistant manager she informed me that there was a mistake and that trucks can only be rented in person during business hours and that someone was supposed to call earlier that day to inform me . I never recieved that phone call. No where on the website when making my reservation did it say vehicle must be rented during business hours. I was able to rent all the way through with an online check-in. The Assistant manager did her best in finding a solution however it was after hours and the next available location had already closed. This was a huge inconvenience knowing that we were short on time on moving. So I updated my reservation for the next day. We now were one day behind. However, I wanted to give Baker Self LLC a chance to fix a wrong. Hoping this would be resolved during or at the of our rental. No response. They just believe in thier bottom line. I paid full price for 2 days of rental. My wife and I still needed to move a few more items we decided to use a different Uhaul location. Huntington Beach Uhaul has been a great experience and service thank you. Once again all really wanted was some form of acknowledgement from Baker Fairview management to fix a wrong. Never happened.
Nana KNo email from office to pick up van and iphone to open door, had to walk in office to speak with a lady behind the desk.the estate price 3 times different price on card why??
ROBERT MThe guy who was helping everyone was very kind and professional. We just had so many issues with the booking process and it was disappointing overall. Also we requested a moving dolly and there were not any available at this location even though we had reserved one. Another disappointment and added stressor to our moving day.
William BThey didn’t have the boxes and some of the wrapping stuff that I had ordered It would’ve been helpful to be informed of that sooner.
LAURIE BThe App didn't work out properly. I had to use Chrome on my cellphone.
Xavier BI returned the van ten minutes before close, however, the employee on duty was in a back room and had already locked the doors to the facility. I knocked on the doors repeatedly and waited for ten minutes. When she finally came out she acted very put out and annoyed that I was trying to return the vehicle, but begrudgingly took the key and told me I was “fine”. I received my receipt the next morning only to find a $20 after hours return fee tacked on to my bill. Quite the annoying experience.
Christopher NMy location was changed and I was notified, but, I was not notified that my reservation time had been moved back an hour and a half. I had to spend 30min on the phone trying to get my reservation moved back to its original time, which setback the entire day of moving.
Ivy GLet the customer know when you are out to lunch and no one is in the office.
EILEEN MTruck was dirty. Renting by phone was hard to do.
Richard RTruck was dirty, soda bottles behind seats. Did not touch or remove. How can you rent a truck during COVID and provide no sanitation? Plus the outside was clearly not washed recently. We returned exactly how we received, we drove one-way 480 miles and did not touch anything inside! To make matters worse, we had to pickup the moving blankets and hand truck at a different location, now we have to drop off at a different location then the truck when we arrived at our final location.
CHRIS BI was referred to this location because the location I selected did not have the truck I reserved. Location opened later so that delayed my desired pick up and thus delayed my departure time. Equipment I requested was not available and not communicated from the original rental location.
ALEC LCustomer service was superb!
DAVID KMiriam was very knowledgeable and helpful.
Debbie RI had to travel 15 miles out of my way instead of being able to pick up the truck at the Uhual that was a mile from me and where I walked in to make a reservation 30 days ahead of time!!!! Very poor experience!
gilbert mThe woman who was working Sunday 11/1 and assisted me was very helpful!
Julia CTerrible service I was overcharged, they lied and said I did not return equipment when I handed the keys to a representative upon return and the keep trying to charge me more money when I already paid. Not to mention they did not honor my credit seeing that they sent me off without the keys to the lock for the on the truck storage which resulted in time lost plus miles added onto my trip. Will never use again!
Randy Dcheck the vehicle before sending customer,
Bridget PWhen I reserved the truck, I was told to bring in proof of my auto insurance. When I picked it up, I was told that my proof was not necessary. Then I received the final invoice charging me for insurance! I am now having to go through a big riggamarole to have the charge removed! This has become a time-consuming hassle to say the least! For this reason, I am giving an average rating due to poor customer service.
Patricia C