Excellent customer service!Aubrey D.
Customer Reviews for Backyard Treasures
(U-Haul Neighborhood Dealer)
Dothan, AL 36301
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 5:30 p. m.
- Vie. - sáb.: 9 a. m. - 5:30 p. m.
- Dom.: 1 p. m. - 5:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The location was perfect. Friendly salespeople and the parking lot was spacious. The only negative thing is I received an email stating I had not returned the equipment, which was a lie. I only had the equipment maybe 3 hours if that and it was returned to the same exact spot. Before sending emails, someone should check cameras.Angela J.
El cliente no dejó un comentario.Michael D.
Unit was not clean, left turn signal did not work. No safety check prior to leaving property.Johnny R.
Nothing, nice friendly very helpful good service was very pleased with my transactionDoris V.
El cliente no dejó un comentario.steven J.
Was charged for 5 days. Returned Sat at 9am. 4 day rental. Going to dispute charges w credit cardRANDALL S.
El cliente no dejó un comentario.Jerry B.
El cliente no dejó un comentario.Wayne W.
El cliente no dejó un comentario.Dillon B.
El cliente no dejó un comentario.Corey M.
El cliente no dejó un comentario.Joyce S.
El cliente no dejó un comentario.Lance L.
El cliente no dejó un comentario.David Lee R.
El cliente no dejó un comentario.Ethan A.
Overall no problems. My complaint would be that uhaul messaged me about pulling a trailer to my original destination and that I would be given 25 dollars if I agreed to that. I did agree and delivered the trailer as I said I would. I have not been paid the 25 dollars as of today. The uhaul location I picked up the trailer from told me that my credit card would not be charged until I dropped off the truck. That was incorrect. I was charged the minute I got the truck. So if I could be paid the 25 dollars as promised to do uhaul a favor, that would be nice. I have all text messages to show where uhaul asked me to pull the trailer. Gracias.Stephen W.
You're doing great!demetra H.
Amazing customer service and great location.benjamin B.
Honor reservations..I reserved a 20ft truck and got a 26ft instead.. This totally changed my plans to tow my vehicle..Joyce R.
We had the order in for 2.5 months orior to moving day. Everything on the order was not there on pickup day. The person checking the equipment out was rude & uncaring that the order was complete . The cab of the vehicle was not completely clean. Overall a terrible experience. Will definitely look for alternate rental options next timeMartin F.
El cliente no dejó un comentario.Aaron C.
El cliente no dejó un comentario.Robert M.
I would like to not be charged for a cleaning fee when I didn't make the truck dirtyMegan Z.
Truck was dirty, blankets had been used from wall package and left all over the back of truck along with trash. Cab not clean trash from previous users still in truckGarret W.
This was a disaster. First the dealer told me that the guy that had the truck before me left the tank empty. He told me I had to return it with a quarter tank or pay a large penalty. Basically he was making me pay for gas that someone else had already used. I bet they charged the other guy for leaving it empty and put the money in their pocket instead of in the tank. That is unethical if not outright theft. Second I got in the truck and found it filthy with plastic drink bottles in the floor and trash in the console. Third I was about 2 miles down the road when I discovered the a/c didn't work. That made the day absolutely miserable working to load the truck and unable to cool off on the road. I won't ever rent from this place again and I will warn everyone I can to stay away.Walter R.
El cliente no dejó un comentario.Jerry H.
El cliente no dejó un comentario.Joseph P.
TRUCK WAS NASTY! It doesn't take much to spray down between customersMaria J.
El cliente no dejó un comentario.Shelley J.
El cliente no dejó un comentario.frank L.
El cliente no dejó un comentario.George W.
Very friendly and we was early and he come out check the trailer in early and send me a email that everything was taking care of very please we the service we got thank youTheresa N.
Haul at this location is like a side business that isn't very liked. They do it almost grudgingly and with poor over-all service. I would not have said this had I not experienced excellent service at their sister location in Panama City on 15th st. A stark difference in operations.max P.
Staff was efficient and courteous upon trailer pickup. The problem I had with the transaction is that the 6x12 trailer is too heavy to not have a standard jack attached to it. I about broke my back getting the hitch off my truck and putting it on the ground. U-Haul either needs to add a jack to these trailers or require employees be present with a jack to detach the trailer (i.e., no more after-hours returns).ROBERT A.
El cliente no dejó un comentario.Candice T.
The young man at this location was super friendly and helpful. He even had a great attitude when having to get the truck in pouring rain. Highly recommended Remona R.
I don't thing the previous drive filled the gas tank all the way up. When I filled it up after finishing unpacking, the tank read 445 miles until empty. When I initially got in the truck it was 401 miles until empty.Daniel B.
Friendly staff. Large parking lot made it easy to hook up and drop off trailer.Steve R.
The. Staff was. Very rudeJANIE E.
Backyard Treadures was excellent. However we had to drive 5 hrs in.order to get a truck...we were informed there was no truck within 100 miles the day b4 we were to pick up. Obviously overlooking is taking place. Very very stressful. Then at end we are charged for an Xtra day...but returned 2 days b4 due back...totally disappointed.William M.
El cliente no dejó un comentario.Alice J.
El cliente no dejó un comentario.Vanessa C.
El cliente no dejó un comentario.Jennifer B.
Fast and friendly serviceCharles C.
El cliente no dejó un comentario.Susan M.
This transaction was a great experience, and very professionalâ€¦.Anthony S.
El cliente no dejó un comentario.mike T.
I believe I was overcharged. I rented a one way 10' truck going home aka Millington, TN from Dothan, AL. The price quoted there was not what I was charged. Apparently, it was entered into system was an In-Town trip instead of a one way. Quite a bit of confusion when I tried to return it and the system said I was returning it to wrong location. Then there was difference in taxes or some other charges.Gina M.
Individual nicer interacted with me on drop off, took three days to send receipt, and billed an additional $56.84 over $291 paid for trailer rental, even though trailer returned clean and a full day early.Rob D.
El cliente no dejó un comentario.Joseph O.
El cliente no dejó un comentario.Kyle E.
Very professional and courteous.Thomas B.
El cliente no dejó un comentario.Melinda B.
El cliente no dejó un comentario.Sara S.
Price per mile is outrageous-Shiobahn R.
I like this site but primarily because of the people and the business there outside of U-Haul, not because of U-Haul.Michael V.
My experience renting here was EXCELLENT! Robert was super helpful, and friendly. I would recommend this establishment and would use this location again.Caldonia M.
Everything was perfect. Will do business at this location again. Great service, friendly and nice staff.Santjuanette D.
The man who helped me was the absolute best and was the most helpful person I have ever dealt with Uhaul.Lucinda H.
El cliente no dejó un comentario.frank L.
El cliente no dejó un comentario.JUAN F.
Friendly staff and helpful.Matthew P.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.GUY L.
This location was excellent! The guy at backyard treasures was extremely polite and respectful! Made the process very easy!NOAH C.
El cliente no dejó un comentario.Frank L.
This was not the pickup location I reserved online. My original pickup was changed twice. This location was 25+ miles from desired pickup location. They did not have the 10 furniture pads I ordered online. The tuck had less than 1/8 tank of gas. As a result, I was given a small credit (because I had to return truck with a 1/4 tank - unfortunately the rep did not know why I was given a credit. Fortunately I read the contract and learned that I needed to refuel to at least 1/4 a tank.Michael M.
Everything was great with the exception of them not having the 40 moving blankets we requested in our order. It would have been okay if we had known in advance. Instead, we had to locate and unpack the few blankets and comforters we own.JerryE A.
They were very courteous and made it such an easy process.Donald N.
El cliente no dejó un comentario.Candice B.
El cliente no dejó un comentario.Ronald N.
I would suggest before you tell them a location make sure the truck is there, and make sure that you don't give them 3 different locations to pick up a truck. The truck I got had a bag of trash in it and spilled soda on the passenger's seat. The fuel wasn't completely on Full, although when I returned it, the fuel was topped off. My experience was terrible , You had me traveling all over Dothan, Al to get the truck, when you said I could pick it up in Headland, AL, then I receive an email telling me to go to 1402 Montgomery Hwy, Dothan, AL for the truck. Then as we were about to leave to pick the truck up, I received a call that carried me almost 28 miles there and 28 back which was very inconvenient. I am not at all pleased with you haul and I will never recommend U-Haul to anyone. I had to clean the trucks interior before it was clean enough to drive, I was going to send via the app, which by the way is not very user friendly. I ask that you send me a link to send the pictures. At the pick up, I was told there was an E alert on me. after another 35 minutes with a customer service representative, they discovered it was my son Robert Jr. that had an outstanding balance with you (Which he and I had a long conversation when I got home) It was so easy to see our Driver's License is completely different, I was totally embarrassed. The individual that I picked the truck up from was not polite, and was coughing and sneezing, although I was wearing a mask, I didn't feel safe. This experience with U-haul was totally unacceptable. Please send me a link so I can validate my complaints with photos.Robert P.
Excellent customer service! Definitely recommend Backyard Treasures!Joy B.
Robert and staff at pickup location were excellent. Called him to discuss drop off location also. He was extremely helpful and professional.David D.
The local Uhaul personnel were very helpful and handled the snafu very calmly and professionallyKristen L.
El cliente no dejó un comentario.Melinda B.
UHaul bed was not swept outWilliam M.
Was no gas in truck the guy was very nice he told it wasn't. I had no problems with him. Inside truck was filthy with mud n dirtDamian M.
Easy check out and after hours drop off. Auto trailer performed exactly how we expected. All straps, chains, hitch and ramps were operating perfect.Charles G.
El cliente no dejó un comentario.ENOCH B.
El cliente no dejó un comentario.Austin H.
I reserved a Uhaul for Ozark, Al but had to pick it up in Enterprise, I was told I was going to receive 70 miles to due the extra mileage I had to go. But sure enough, when I turned in the Uhaul in Dothan, I was charged extra mileage.Diana B.
Great, Friendly service.JOHN T.
El cliente no dejó un comentario.JESSE M.
El cliente no dejó un comentario.John E.
Gas tank empty Back door latch would not close The ladies at this location was exceptional!!! Just problems with the truck itselfROBIN P.
El cliente no dejó un comentario.Scott T.
El cliente no dejó un comentario.Scottie B.
Yes very helpful and friendly.Irving B.
Great product and customer service.Danyail G.
El cliente no dejó un comentario.Kelley P.
El cliente no dejó un comentario.KEVIN F.
Excellent service, as I expected. Thanks.John M.
The moving van was not clean and I was unaware of the check engine light being on until I had already begun driving.Jonathan W.
El cliente no dejó un comentario.frank L.
El cliente no dejó un comentario.ELMA R.
El cliente no dejó un comentario.Jessie M.
Friendly and helpful staff. Just wish I could remember their names!MARY D.
Here is a novel idea â€¦.. if you say that you're going to call to confirm a reservation â€¦..DO IT!!!! Your live chat is terrible your management scheduling team â€¦.. well they SUCK. After being told many times that I would get a call from your scheduling supervisor it never happened!!!!! Enjoy this money that I spent with your company because it's the last you will get from me !!!!! #FUhaulTimothy B.