Comentarios de los clientes para BP Storage & Moving

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de BP Storage & Moving

Clasificación general:

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Terry J.
Clasificación:

El cliente no dejó un comentario.

patrick D.
Clasificación:

Very disappointed, I made reservations 3 weeks in advance and first 2 days before scheduled pick up they changed size of truck, although this wasn't an issue because they didn't charge me, the issue is on day of pick up was informed that scheduled vehicle was not at site, told being delivered and would be called, in mean time I get a mail that I did not pick up rental?? Called number and was told truck would not be available until next day st 9:30 am, when asked what good booking ahead of time did, she could not answer. Then asked what would I haul do, I needed truck on the day I reserved. She said I could get from another location. Well that added another 40 miles to trip at 99 cents a mile, asked if I could get discount, stated no price was already at lowest price, so not only did I have headache of waiting on truck, now had to go 40 miles out of way (round trip). Plus the original pick up site 1 mile away did not even know truck was not coming I will not ever use this company again or recommend . On positive note the BP people were nice.

JAMES S.
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I would recommend during normal hours. After hours personnel aren't helpful. Place gets really sketch after dark.

Bruce S.
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El cliente no dejó un comentario.

CHRISTOFE F.
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Nobody was there.

Jean D.
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El cliente no dejó un comentario.

MICHAEL T.
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El cliente no dejó un comentario.

JORGE S.
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El cliente no dejó un comentario.

RODNEY E.
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El cliente no dejó un comentario.

Gerald S.
Clasificación:

This owner was rude the whole time ,. Should lose the ability to rent u haul

STACY H.
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El cliente no dejó un comentario.

LAURA G.
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El cliente no dejó un comentario.

Tiffanimarie P.
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El cliente no dejó un comentario.

Sonia O.
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Truck was dirty inside. Not Covid ready.

Joy J.
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Appreciated the man's help unhooked trailer

Stephen C.
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Jimmy Vickers @ 545 E Merritt Island Causeway, Merritt Island FL, 32952 didn't have the size truck I originally ordered and didn't brother to tell me so I picked up at a new location

Michael P.
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El cliente no dejó un comentario.

lisa H.
Clasificación:

Equipment well maintained but The truck did have smoke smell in cab - would have been better if had been air fresher to get smoke smell out

JOHNNIE R.
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El cliente no dejó un comentario.

ANDREW ZACHARY G.
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I did not like the switch in drop of location.

Rafael A.
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El cliente no dejó un comentario.

jacqueline J.
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El cliente no dejó un comentario.

Gilberto R.
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El cliente no dejó un comentario.

Greg C.
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everything was gret

Damon R.
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El cliente no dejó un comentario.

C200170707090 C.
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El cliente no dejó un comentario.

Jeffrey J.
Clasificación:

It was a very professional staff that was very fast to get me the truck I needed to do my move I appreciate how well they knew what they were doing

ROBERT W.
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Manager was very helpful. Online contactless pickup is the worst application I've ever used. I had to cancel my order and redo as a walk in. Sad. Truck was dirty. 120k+ miles. Should be retired.

Paul G.
Clasificación:

Great customer service

kirk I.
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El cliente no dejó un comentario.

William D.
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Reservations for the truck on U-haul's website was easy and only difficulties I experienced was trying to log back in to change pickup time. Finally gave up on website and called the local pickup location which handle my request without any problems.

Barry O.
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El cliente no dejó un comentario.

Christine C.
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El cliente no dejó un comentario.

Shane M.
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El cliente no dejó un comentario.

Wilfredo L.
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Friendly people ,fast service. I recommend this location.

Guy S.
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Everything was updated and I will used your location again to finish my moving.

RICHARD A.
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No wait time, truck ready when I got there, pleasant, friendly staff. Will reccomend and will use them again!

Wilfredo L.
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El cliente no dejó un comentario.

Laura S.
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I liked this location better than others I've been to. Quick service, clean vehicle, and easy drop off. Definitely recommend!

Danielle T.
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I needed to rent a 10' truck for a recent move and this location made it quick and easy. Really made the moving process go smoothly. I would recommend this location.

Melissa M.
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Old dirty truck and employees not friendly or helpful

Taneshia G.
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The truck was the worse. Bad truck that had mad issues starting up and shutting down every minute

Jessica W.
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Your app wouldn't let me self check-in (where u take pics of self, driver's license)

Shonte C.
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The person was nice but he could have been more friendly. He had no personality.

Ashley S.
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El cliente no dejó un comentario.

Wade H.
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The service representatives were attentive and very helpful. They assisted in loading my vehicle onto the trailer and helped to properly secure it. I was unsatisfied, however, with the condition of the truck I was rented for my long travel back to Texas. The cabin of the truck was dirty when picked up. The representatives at location attempted to do some cleaning after I requested it, but it was rushed and inadequate. I had to spend my own money and time to clean. The truck was also in poor mechanical condition. It shook, rattled and vibrated excessively for the entire ride. One windshield wiper came apart on the trip and I had to again use my own money, ingenuity and time to secure it. The truck also consumed an excessive amount of gas yielding only 7 miles to the gallon.

Kellie C.
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Make the online easier to use, and make sure to use the pictues send the day before are used. Make sure the mileage is entered correctly and not over charge people.

BOB S.
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El cliente no dejó un comentario.

Sofia C.
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They were great, and very helpful

Amanda W.
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The location where I picked up the truck had no one on site to check in at time of pick up, even though on the site I made the reservation for a time that they are open to check in with a live person. The truck was not checked in even though I returned it at 3pm well within the 24 hours I reserved the truck for. I have a receipt with the cost of my visit however I am still waiting for it to be checked in and I cannot check it in online as I do not have the keys because it has been returned well before my 24 hours. I am still waiting to hear from the regional manager in regards to.

Christopher C.
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Truck had leaves and debris in the box(rear). Had reading was not accurate, but was corrected before leaving. Overall a good experience.

joanne S.
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El cliente no dejó un comentario.

rosa H.
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El cliente no dejó un comentario.

daniel J.
Clasificación:

The uhaul rep was cordial and helpful.

ronald S.
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Truck transmission was going out worst experience ever with uhaul. Called and made several reports. And never received a call back I will get my money back or a lawyer will get involved

TASHIA W.
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El cliente no dejó un comentario.

Natasha W.
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El cliente no dejó un comentario.

JAQUALINE B.
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El cliente no dejó un comentario.

Paresh C.
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It's been a great help from you guys all the time.

Alison L.
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The guy running the store/gas station was also handling the uhaul so he was waiting on customers while trying to get me Checked out to take the truck. The cab was dirty but didn't realize this until later on. The truck leaked on the part above the cab of the pick up so some of my stuff got Ruined.

Erika C. | Reservation |
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Great service, the place is well maintained and all the personnel is very nice.

Erika C.
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Great service! Highly recommended

Gerald N.
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They went over and above to help us in a unique situation and we are very grateful

james B.
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El cliente no dejó un comentario.

Birch F.
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El cliente no dejó un comentario.

MANH H.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH M.
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El cliente no dejó un comentario.

Juan D.
Clasificación:

The pricing of fuel seems inflated

Lindsey W.
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El cliente no dejó un comentario.

Milton B.
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Great service

David G.
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El cliente no dejó un comentario.

MANH H.
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El cliente no dejó un comentario.

RENI D.
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El cliente no dejó un comentario.

Eric K.
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This location is overall the best I've encountered. The people are very friendly and helpful. Thank you

Connie M.
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El cliente no dejó un comentario.

patricia K.
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El cliente no dejó un comentario.

Vickey W.
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El cliente no dejó un comentario.

MANH H.
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El cliente no dejó un comentario.

Brian M.
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El cliente no dejó un comentario.

Ashley N.
Clasificación:

When you give a quote make sure you're quoting miles and any other hidden taxes.

Beatriz R.
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El cliente no dejó un comentario.

Roberto R.
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El cliente no dejó un comentario.

Paresh C.
Clasificación:

El cliente no dejó un comentario.

Susan S.
Clasificación:

The drop off was at 4 pm on Sunday at a BP service station/ convenience store. There was no Uhaul representative there. The BP clerk said they left at 2 pm.

JOSEPH R.
Clasificación:

El cliente no dejó un comentario.

bryn C.
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They are very accommodating and professional.

NATE C.
Clasificación:

the reservation system was useless and we had to enter everything all over again at the counter. Fix it. All the employees knows is messed up.

Gail D.
Clasificación:

El cliente no dejó un comentario.

Jon T.
Clasificación:

El cliente no dejó un comentario.

donna M.
Clasificación:

My only concern was the fact that i was charged a deposit then charged again...i was not just credited the difference...so i am out 80 plus dollars for a 39 dollar purchase...that is hard on someone moving who needs every penny...

Patrick T.
Clasificación:

El cliente no dejó un comentario.

Daria P.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

Nancy G.
Clasificación:

El cliente no dejó un comentario.

Paresh C.
Clasificación:

Excellent

BRENDA S.
Clasificación:

The service was impeccable and work with me not being able to arrive on time. I would highly recommend this location

keath H.
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Great customer service!!

Paresh C.
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Excellent

Kiesha F.
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El cliente no dejó un comentario.

HUBACEK P.
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El cliente no dejó un comentario.

Aaliyah T.
Clasificación:

One of the dollies I requested was not in the vehicle and the uhaul store I used was not helpful and rude.

CLEANING M. | Overall Experience |
Clasificación:

Excellent Storage place

EDWINS V. | First Impressions |
Clasificación:

the place was ready and customer service was great especially with short notice. well lit up inside and out would use this place again.

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