Customer Reviews for BBU Super Lube & Auto Care
(U-Haul Neighborhood Dealer)

463 reviews

1003 Calumet Ave   Valparaiso, IN 46383

(219) 926-7290

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(219) 926-7290

1003 Calumet Ave
Valparaiso, IN 46383

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Drop off was easy and the people were very friendly.

Brian Weichert 
Rating:
5.0

It was quick check-in and return with no issues.

Adrian Balbo 
Rating:
5.0

Customer did not leave a comment.

Douglas Gray 
Rating:
5.0

Buzy Bee u-haul was very accommidating and helpful. I've used them for a while now.

ROBERT SHEFFER 
Rating:
5.0

Thank you Hannah . She was very helpful and knowledgeable, a real pleasure to deal with. People like Hannah inspire loyalty in customers, she’ll be the person I go to for my next move.

George Stone 
Rating:
3.0

Customer did not leave a comment.

William Blossom 
Rating:
5.0

Customer did not leave a comment.

Shannon Newman 
Rating:
5.0

Customer did not leave a comment.

Sean Burton 
Rating:
5.0

Customer did not leave a comment.

Aaron Brown 
Rating:
5.0

Customer did not leave a comment.

Danut Isfanestu 
Rating:
5.0

Customer did not leave a comment.

Mario Deleon 
Rating:
5.0

Customer did not leave a comment.

Brian Landgrebe 
Rating:
5.0

Definitely going to be a loyal customer Great business & staff

ROBERT AERTS 
Rating:
5.0

Great service!! 5 stars!!

Corey McClellan 
Rating:
5.0

Customer did not leave a comment.

Warren Deason 
Rating:
4.0

Customer did not leave a comment.

Todd Cosgrove 
Rating:
5.0

Amazing customer service I would recommend this location to everyone is valparaiso

Tiara Smith 
Rating:
5.0

Customer did not leave a comment.

Milan Crncevic 
Rating:
5.0

Customer did not leave a comment.

Darrel Wynkoop 
Rating:
5.0

Customer did not leave a comment.

Laurel Eakin 
Rating:
4.0

Customer did not leave a comment.

Ethan Lacko 
Rating:
3.0

The door needs some WD40, but otherwise the trailer was good. Had to spend the extra money on a hitch because the ones we had didn't fit the trailer. This location does not allow you to leave the trailer at another UHaul location unless you pay an additional charge. If I had known before making the reservation, I would have found a different location to rent from. The workers were nice and helpful

Tessa Wilk 
Rating:
3.0

Customer did not leave a comment.

DAWN ALLEMON 
Rating:
5.0

This is always a busy place. A person coming here may need to allow more time than expected but that is a common experience in Porter County, Indiana. I really appreciate how hard they work to accomodate what I need.

Patricia Sella 
Rating:
3.0

I was informed that the truck had 7/8 tank of gas. Once I first got into the truck I took a picture of the gas gauge and it was 3/4. I drove exactly 10 miles and put $10 of gas in which put it above the amount I received it with and still was charged for gas although I returned it with more than I received it with

Keith Jobbe 
Rating:
5.0

Customer did not leave a comment.

Ken Alexander 
Rating:
5.0

Customer did not leave a comment.

FRED BENNER 
Rating:
4.0

GO BLUE

Chris Robbins 
Rating:
4.0

Customer did not leave a comment.

William Cassoday 
Rating:
5.0

Great convient location. Easy in easy out.

Patricia Spicknall 
Rating:
5.0

Customer did not leave a comment.

Susan Miller 
Rating:
5.0

Customer did not leave a comment.

Vince Remiasz 
Rating:
5.0

Customer did not leave a comment.

Pllumb Berisha 
Rating:
5.0

Customer did not leave a comment.

Salfariana Ansenden 
Rating:
5.0

Customer did not leave a comment.

Penelope Tanis 
Rating:
5.0

Customer did not leave a comment.

Joel Hawkins 
Rating:
5.0

Trailer was nice and hauled well. Pick up location had nice people there

STEVEN KORNACKI 
Rating:
4.0

I just dropped off so I couldn’t tell if it was clean, but staff was extremely friendly and helpful. I would have given excellent, but Schererville is so top notch, it didn’t seem right to give them the same rating.

Dawn Pilja 
Rating:
5.0

Very friendly and helpful at the counter in Valparaiso IN.

joshua hughes 
Rating:
4.0

Customer did not leave a comment.

ANGELA HALE 
Rating:
5.0

Customer did not leave a comment.

Megan Floyd 
Rating:
5.0

None at this time

Christopher Gagnon 
Rating:
5.0

I got the U-Haul on the first day of the year January 1. He opened up when everybody else was closed to get me a trailer to move my stuff down to Texas. Would recommend this site for pick up.

Martin West 
Rating:
5.0

It was all good 👍

Eugene O'Brien 
Rating:
4.0

Everything was great except they were short of pads and the ones we got had a lot of dried leaves stuck to them. But otherwise everything was 100% great.

Mark Howe 
Rating:
5.0

Always a pleasant experience at BBU Super Lube! Love the staff and they always meet my UHaul needs! 5 stars all the way!

LYNN SLATE 
Rating:
5.0

Completely satisfied!!!

STANLEY KRYSA 
Rating:
5.0

Customer did not leave a comment.

John Masloroff 
Rating:
5.0

Drop off thru the app was easy!

Cindy Andersen 
Rating:
5.0

Customer did not leave a comment.

LISETTE aGUILAR 
Rating:
4.0

Customer did not leave a comment.

Isaiah Baylock 
Rating:
5.0

Customer did not leave a comment.

Steve Papaevangelou 
Rating:
5.0

Customer did not leave a comment.

PETE GIORGI 
Rating:
5.0

Customer did not leave a comment.

Charles Howell 
Rating:
5.0

Customer did not leave a comment.

James Freeman 
Rating:
3.0

Customer service needs to arrive on time or at least apologize for running late. Thank goodness for Self-Check In, otherwise my trip would have been devastatingly delayed.

Nathan Irving 
Rating:
3.0

Customer did not leave a comment.

Gary Troutman 
Rating:
5.0

I was greeted by Kareem and Danielle was very pleasant and efficient. Great experience! Hard to improve.

Timothy Hamilton 
Rating:
4.0

Great Service! Keep it up!

Bryan Mcduffie 
Rating:
5.0

Customer did not leave a comment.

John Smith 
Rating:
5.0

This is the best place in Northwest Indiana to rent a Uhaul from! Super nice people, always accommodating! They make sure you get the truck you need! 5 stars all the way!

LYNN SLATE 
Rating:
5.0

Customer did not leave a comment.

Mark Kolasa 
Rating:
5.0

Do not double book. If your renting a trailer out it should be at location for pickup. Bbu superlube in Valparasio goes above and behond for there customers. Initially scheduled online and received a call stating trailer was in Merrillville a hr from my house. Took half a day off work to get trailer only to find out that it was not there and I received a phone call from a uhaul rep to drive a hr out of my way, so 2 hrs out of my way for it not to be there. I’ll never book online again. I will always go straight to BBU superlube

Tim Theodossopoulos 
Rating:
5.0

Customer did not leave a comment.

Christopher Leliaert 
Rating:
5.0

Customer did not leave a comment.

TERRY DEE 
Rating:
5.0

Customer did not leave a comment.

Robert Esplin 
Rating:
4.0

Customer did not leave a comment.

Heather Manoski 
Rating:
5.0

Customer did not leave a comment.

JAMES HUCKABY 
Rating:
5.0

Customer did not leave a comment.

Timothy Wenzel 
Rating:
1.0

I was charged to return the truck and was not told in advance. this is deception and i will not utilize location or U-Haul again. $25.00 fee to return a vehicle is absurd!

Bill Dennison 
Rating:
5.0

Customer did not leave a comment.

Harold Camp 
Rating:
1.0

Very unfriendly

Daniel Daly 
Rating:
4.0

Customer did not leave a comment.

KEVIN STEELE 
Rating:
5.0

Service was great, the truck was ready and the overall transaction went very well.

Brian Bush 
Rating:
5.0

Customer did not leave a comment.

Brian Bush 
Rating:
5.0

Customer did not leave a comment.

Neil Shaffer 
Rating:
5.0

Keep it up

Brian Stalbaum 
Rating:
4.0

RECEPTION AREA IS KINDA CONFINED BUT CLEAN😁

Woody Vann 
Rating:
4.0

Customer did not leave a comment.

Chad Phillips 
Rating:
5.0

Customer did not leave a comment.

Carolyn Ratliff 
Rating:
3.0

You need a bigger location.

LAURA SHAMEL 
Rating:
3.0

Convenient location but not a lot of instructions. Gravel parking lot with no designated parking spaces so was a bit confusing where to park and lock box was not the most secure looking. But again, a very convenient location.

Laura A Santos 
Rating:
5.0

Thank you for your patience and kindness.

cesar dondigeo 
Rating:
4.0

Everything went well and very nice people to rent from

lori webb 
Rating:
5.0

N/A

Laurie Hofherr 
Rating:
5.0

Customer did not leave a comment.

Leticia Becerra 
Rating:
5.0

Everyone I interact with at BBU is is friendly and courteous. Great experience! Thank you.

Timothy Hamilton 
Rating:
3.0

Had a small billing error..Charged for fuel even though i returned it refueled properly

William Madden 
Rating:
5.0

Customer did not leave a comment.

Kiecia Webb 
Rating:
5.0

Truck smelled horribly like cigarettes. Truck was in working order but the smell was horrible enough I had to drive with the windows down

Madison Hentgen 
Rating:
5.0

Customer did not leave a comment.

Daniel Hallmen 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS MAXWELL 
Rating:
5.0

Super helpful staff, was in and out in no time and very understanding when I ran a little late with the return. Price was GREAT and will definitely use them again in the near future.

Noel Cullen 
Rating:
2.0

Tried to charge me for not folding the covers $25 after the owner knew about it and never once mentioned that would be charged for not folding the covers if I was told I would have make they're folded

edmundo ayala 
Rating:
5.0

Make sure your customer reads the return instructions before returning the truck. I returned mines before I could take a picture of the milage and proper return parking.

michael washington 
Rating:
5.0

Customer did not leave a comment.

Timothy Hamilton 
Rating:
3.0

Horrible time trying to pick up the truck. Husband and I spent about 20-25 mins trying to go through the email and app to pick up the truck. App took forever to load and was glitchy and would not load properly. Made us look for truck first (which was in the back of the building) and then go back up front to get the keys. Headlight was going out on truck also. Just a hassle.

Monica Balcazar 
Rating:
4.0

Not much that you’re not already doing. You make simple to rent and easy to pick up and drop off. Your trailer made our job so much easier. Thank you very much.

JOHN KONRAD 
Rating:
2.0

The back of the truck floor had a bad smell and the bottom of the floor was covered in grease or oil. No accessories were offered

Robby Rud 
Rating:
5.0

Staff and owner/manager was very helpful and friendly. Will definitely rent Uhaul products through them again.

Charles McIlroy 
No reviews have been submitted for this location.

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