Drop off was easy and the people were very friendly.
Brian Weichert
Customer Reviews for BBU Super Lube & Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was quick check-in and return with no issues.
Adrian BalboBuzy Bee u-haul was very accommidating and helpful. I've used them for a while now.
ROBERT SHEFFERThank you Hannah . She was very helpful and knowledgeable, a real pleasure to deal with. People like Hannah inspire loyalty in customers, she’ll be the person I go to for my next move.
George StoneDefinitely going to be a loyal customer Great business & staff
ROBERT AERTSGreat service!! 5 stars!!
Corey McClellanAmazing customer service I would recommend this location to everyone is valparaiso
Tiara SmithThe door needs some WD40, but otherwise the trailer was good. Had to spend the extra money on a hitch because the ones we had didn't fit the trailer. This location does not allow you to leave the trailer at another UHaul location unless you pay an additional charge. If I had known before making the reservation, I would have found a different location to rent from. The workers were nice and helpful
Tessa WilkThis is always a busy place. A person coming here may need to allow more time than expected but that is a common experience in Porter County, Indiana. I really appreciate how hard they work to accomodate what I need.
Patricia SellaI was informed that the truck had 7/8 tank of gas. Once I first got into the truck I took a picture of the gas gauge and it was 3/4. I drove exactly 10 miles and put $10 of gas in which put it above the amount I received it with and still was charged for gas although I returned it with more than I received it with
Keith JobbeGO BLUE
Chris RobbinsGreat convient location. Easy in easy out.
Patricia SpicknallTrailer was nice and hauled well. Pick up location had nice people there
STEVEN KORNACKII just dropped off so I couldn’t tell if it was clean, but staff was extremely friendly and helpful. I would have given excellent, but Schererville is so top notch, it didn’t seem right to give them the same rating.
Dawn PiljaVery friendly and helpful at the counter in Valparaiso IN.
joshua hughesNone at this time
Christopher GagnonI got the U-Haul on the first day of the year January 1. He opened up when everybody else was closed to get me a trailer to move my stuff down to Texas. Would recommend this site for pick up.
Martin WestIt was all good 👍
Eugene O'BrienEverything was great except they were short of pads and the ones we got had a lot of dried leaves stuck to them. But otherwise everything was 100% great.
Mark HoweAlways a pleasant experience at BBU Super Lube! Love the staff and they always meet my UHaul needs! 5 stars all the way!
LYNN SLATECompletely satisfied!!!
STANLEY KRYSADrop off thru the app was easy!
Cindy AndersenCustomer service needs to arrive on time or at least apologize for running late. Thank goodness for Self-Check In, otherwise my trip would have been devastatingly delayed.
Nathan IrvingI was greeted by Kareem and Danielle was very pleasant and efficient. Great experience! Hard to improve.
Timothy HamiltonGreat Service! Keep it up!
Bryan McduffieThis is the best place in Northwest Indiana to rent a Uhaul from! Super nice people, always accommodating! They make sure you get the truck you need! 5 stars all the way!
LYNN SLATEDo not double book. If your renting a trailer out it should be at location for pickup. Bbu superlube in Valparasio goes above and behond for there customers. Initially scheduled online and received a call stating trailer was in Merrillville a hr from my house. Took half a day off work to get trailer only to find out that it was not there and I received a phone call from a uhaul rep to drive a hr out of my way, so 2 hrs out of my way for it not to be there. I’ll never book online again. I will always go straight to BBU superlube
Tim TheodossopoulosI was charged to return the truck and was not told in advance. this is deception and i will not utilize location or U-Haul again. $25.00 fee to return a vehicle is absurd!
Bill DennisonVery unfriendly
Daniel DalyService was great, the truck was ready and the overall transaction went very well.
Brian BushKeep it up
Brian StalbaumRECEPTION AREA IS KINDA CONFINED BUT CLEAN😁
Woody VannYou need a bigger location.
LAURA SHAMELConvenient location but not a lot of instructions. Gravel parking lot with no designated parking spaces so was a bit confusing where to park and lock box was not the most secure looking. But again, a very convenient location.
Laura A SantosThank you for your patience and kindness.
cesar dondigeoEverything went well and very nice people to rent from
lori webbN/A
Laurie HofherrEveryone I interact with at BBU is is friendly and courteous. Great experience! Thank you.
Timothy HamiltonHad a small billing error..Charged for fuel even though i returned it refueled properly
William MaddenTruck smelled horribly like cigarettes. Truck was in working order but the smell was horrible enough I had to drive with the windows down
Madison HentgenSuper helpful staff, was in and out in no time and very understanding when I ran a little late with the return. Price was GREAT and will definitely use them again in the near future.
Noel CullenTried to charge me for not folding the covers $25 after the owner knew about it and never once mentioned that would be charged for not folding the covers if I was told I would have make they're folded
edmundo ayalaMake sure your customer reads the return instructions before returning the truck. I returned mines before I could take a picture of the milage and proper return parking.
michael washingtonHorrible time trying to pick up the truck. Husband and I spent about 20-25 mins trying to go through the email and app to pick up the truck. App took forever to load and was glitchy and would not load properly. Made us look for truck first (which was in the back of the building) and then go back up front to get the keys. Headlight was going out on truck also. Just a hassle.
Monica BalcazarNot much that you’re not already doing. You make simple to rent and easy to pick up and drop off. Your trailer made our job so much easier. Thank you very much.
JOHN KONRADThe back of the truck floor had a bad smell and the bottom of the floor was covered in grease or oil. No accessories were offered
Robby RudStaff and owner/manager was very helpful and friendly. Will definitely rent Uhaul products through them again.
Charles McIlroy