Either the battery or the starter was going out on the U-Haul that I rented, and I was stranded two different times.
Heather F
Customer Reviews for Aztec WFR Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Charged me for 2 gallons of gas, when I clearly brought it back at the same level or higher. I have photo proof.
Zachary P喝喝Good morning 喝喝 For the eyes of the Lord are on the righteous,and His ears are open to their prayers; but the face of the Lord is against those who do evil. 1 Peter 3:12 How do we live a life that is "right with God"? By accepting God's son, and obeying His commandments. Accepting Christ is a decision that we make one time; following in His footsteps requires thousands of decisions each day. Whose steps will you follow today? Will you honor God as you strive to follow His Son? Or will you join the lockstep Legion that seeks to discover happiness and fulfillment through worldly means? If you are the righteous and wise, you will follow Christ. You will follow Him today and every day. You will seek to walk in His footsteps without reservation or doubt. When you do so, you will be "right with God" precisely because you are walking aright with His only begotten Son. Walk in a manner worthy of God who calls you into his own kingdom and glory. 1 Thessalonians 2:12. Have an Eternal and Glorious walk with Christ our Lord! Amen喝喝喝喝喝喝喝喝喝喝
James WThe app would not let me process things in a timely manner
ERICA TService rep. was very helpful.
James AMake it less terrifying
Elliott RGas was 3/4 so I only filled it up to 3/4 and still got charged $20.80 for gas.
Carly SThere were no furniture pads in the truck as ordered.
PETER RNice and easy. No issues whatsoever and would rent again from them.
Marsha GNot a bad place. Small just parked the U-Haul where I thought best. Needs more signage closer to road! It's easy to pass as you go around curve.
Jenni TA bit hard to find in GPS. Drop off instructions should include reminder to drop keys off in drop off box.
anokwute cThe drop off location was to be open until 4 but when I dropped the vehicle off at 2 it was closed so I used the drop box - more important, this location in Indy is in a very bad part of the city .. otherwise the experience was 5 star 👍
Lindsey KI had requested 10 furniture pads when I made my reservation days before and the rep said he had to throw what he had away because they were unusable but I was never told I would not have the use of them so I took the truck to the loading location and drove my car 14 miles to get them. The truck had trash inside the cab and in the cargo area.
John BThey were very very kind and friendly thank you
Marina EEasy to pick up there. Very helpful person
Ron SI was satisfied with the service I received and couldn’t provide any suggestions on how to improve.
Taylor TBeing charged after my cancelation is not acceptable
Julie ELocation is convenient and easy to find. Also easy to get in & out of with a trailer attached. Rep was polite, got my paperwork done, and my trailer hooked up in less than 10 mins.
William SGreat customer service thank you Uhaul
Maxwell EGreat all around experience,simple and quick processing rental.Thank you UHaul
JAMES TMove the Location. Bad Neighborhood....
john mThe truck was loud and the engine light was on
Maija SMax was really helpful and great customer service!!!
Angelina BNothing. Great service
Amber AGet more trucks
Eric LEverything was OK and the place was convenient.
James JThe guy that helped me was great. The location was just weird… Some random old house in an industrial part of town
Paul SAfter pulling up to the drop-off site I cleaned the vehicle I was left with a small McDonald's bag but there was no trash can on the site so I left one bag on the seat and I was charged $25 to dispose one bag overall I left the vehicle clean of dedris . I dropped the vehicle 1 day in advance also with more gas then I was supposed to. I was charged unfairly and when I called to speak with a customer service rep I was disrespected when I tried to explain and ask his name he hung up on me twice 6/11/2021 @ 3:30 pm
CHRISTEEN BShe was excited about renting a uhaul Clean and fast. Got it done.
Jeremy DLocation was not clean and was very sketchy.
Joshua HWhen they told me I'd have to pick up my truck by phone I was leery. However it worked out well and was a great way to do it!
Patricia TI arrived after hours and the drop off was still smooth. The people at Aztec promptly completed my contract the next morning.
Robert BThat the customer and agent initial mileages outgoing and incoming this didnt happen. I googled the distance from the rental to my storage unit 15.1 miles and l made 2 trips . There is no way that l should be paying for mileage some one else put on the truck . l will use another company in the future.
Gladys CThanks for great service
BENJAMIN PI waited over an hour to get the truck. there was no appliance dolly in the truck, which made my move harder and longer, i have used u haul all my adult life when it came to moving. THIS TIME WAS THE WORSE TIME EVER
Reginald WThe truck was missing part of the muffler and was very loud. Being on a time sensitive deadline, I had no choice but to take it. The rental site is a welding company. The offices are not well-maintained.
Elizabeth RApprove driver prior to going to pick up location
Ebonie PI have rented a U-Haul vehicle from four of your Indy locations. The Massachusetts Avenue location was not the bes. The facility had a lot of trash seeming a little unkept. Everything else was fine
Quaneesha SNo body was there i just leave the truck in the front of the location since Monday and I still waiting for my deposit
Caroline NGot The Wrong Size Truck, The Muffler Was Broke And It Took 2 Hours To Get My Reservation Right.
ranna lI arrived at 8:00 as scheduled. While trying to pick up the truck through my mobile phone as scheduled I experienced an issue I guess. The screen read KEYCODE but no code was available so I walk into the building as instructed on my phone and no one is in the building at all, it was awkward. After coming outside and waiting until 8:40 which was 40 minutes after the scheduled pickup time, I was greeted by a man who worked here I'll assume. The man was very unprofessional and kept trying to tell me I was lying. I continued to show him information to verify my reservation and he still continued to waste my time. He walked outside to grab the key so that I could not obtain it, EVEN THOUGH I JUST PAYED THIS COMPANY FOR THIS RENTAL, and to both of are surprise the keys are not there. He then walks me into an office ask me the truck number and after I tell him he just hands me keys and leaves. I was so frustrated and just confused this morning. Completely ridiculous. On top of that they are trying to now charge me again and telling me I didn't pay this morning even though it's on my bank statement. I believe because I am young they were trying to scam me. Regardless total waste of time and hard earned money for sure ??.
Courtney GI requested for a truck on English St, Mass ave called me to come and rent a truck from them instead I found it puzzled and more mileage to pay. I don't feel safe to drive there bec blind spots and not a great area to drop truck off after hours.
Linda GThey added a deposit to fee with it being on a credit card and other charges that don't make sense but overall uhaul services are great
Ralph CI picked the truck up close to empty on gas and I brought it back the same way but i was charged 32.00 for fuel..
Shane hThe person handling the reservation didn't seem to know what he was doing as far as process. He didn't inspect trailer before I took it. I had to hook it up myself to vehicle. I am confident in my own ability to hook up trailer and did my own inspection, but was worried if there would be liability should they "find some damage" after my return that was already there before renting.
Warren LHave great customer service! Joe was great! Enjoyed working with him. Will rent from here again.
victoria pGreat location with great customer service!
Max EThe office was so unorganized and a mess I don't know how he could find anything.He definitely needs training on the rental system and have a printer that is operable to print out customer receipts..Then he felt because the initial U-Haul rep had screwed up on renting me a truck with a 2" ball welded to the bumper to pull a 33' RV that requires a 2 5/8" ball -- now I couldn't even switch out the ball size or use the truck to pull the RV-- I had to return the truck the following morning.He wanted to charge me 98.00 for the use of the truck for 1/2 day in which I drove it home 7-8 miles and drove it back the next morning. I was unable to inspect the ball or truck upon pick up due to it pouring down raining.
Todd PGive out trucks w tail lights. So we can avoid being pulled over at night
Sashante RLoved the customer service. I dealt with Maxwell. He communicated very well with me to make sure I knew all the policies and requirements. I would recommend this place to anyone!
ryan bafter all said and done from a huge problem from another location, this location had a truck which was reserved by corporate while on phone complaining about the location that dropped the ball. we were given a $$ discount, which has been received, but ALSO 100 additional FREE miles on top of the 34 in the rental, to help with all the extra driving and inconvenience. We only drove 102 miles total. So with a total of 32 miles left in the FREE mileage column we should have only been charged for the actual truck rental $39.95 plus insurance $28.00! picked up and returned same location. however they charged us the original quoted price which was pick up one location and dropped elsewhere. So much for working with us and making it right! WILL NEVER rent from you again. This was my 3 time getting screwed over by uhaul! never again!!!
Lisa JIt is literally in the middle of nowhere with no sign to locate. Also return truck to a local welding store rather than having a professional U-Haul office was also a down side.
Ahmet OThe man who helped me was very nice and polite.
Jeanine FHit heavy rain and found the passenger side wiper was falling apart. Seemed like the shocks on the truck were dead. Spent $5.25 to replace the wiper.
William MEveryone was friendly and great, even though I had reservations due to the location.
Samantha CNice guy, super speedy.
Barbara DI have been a repeat customer for years and given this company thousands as I've moved over then years, but not anymore. I took a photo of the tank of gas at 50% fuel, which is what I was supposed to return the tank at. Uhaul then gouges me $10 for EZ fuel. I spoke to Ryan Clark who was an area manager who genuinely did not give any care or concern to my problems or trying to retain me as a customer, and was simply flat out rude and wanted to get me off the phone. He claimed the tank wasn't filled to 1/2 even though I have a photo of the tank at 1/2. His contact info was: 764006 Ryan Clark Area Field Manager ryan_clark@uhaul.com 574-320-5658 Never again. Your area manager made it loud and clear you don't give a crap about your customers, and that I can go stuff it.
Ryan L