Customer Reviews for Autoworx
(Distribuidor de U-Haul del vecindario)

1274 comentarios

3640 Kennebec Dr   Eagan, MN 55122

(612) 284-9330

Location Hours

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(612) 284-9330

3640 Kennebec Dr
Eagan, MN 55122

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went as planned. Truck clean and fully operational.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

Overall, my experience was great. I appreciated how inexpensive and accessible the U-Haul was. It was perfect for what I needed. However, I had trouble checking out my truck after hours. I thought that, since I had it reserved for a specific time period, I could pick it up any time within that time period as long as I returned it on time. However, when I arrived an hour later than expected, there was no option online or on the app to pick up my truck, and I could not get hold of customer service. I ended up making a new reservation to get a different truck. Then, when I returned it, the app (on my iPhone) would not give me an option to return it, so my friend had to use his Android instead. To U-Haul's credit, I was not charged for the first reservation.

Anna D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

I was impressed with every aspect of this rental. It's rare these days that things go so smoothly, but my rental experience honestly couldn't have been better.

Frank J. 
Clasificación:
5.0

Do not charge me for 4 gallons of gas for traveling 12 miles. This was a ridiculous charge; and I don't appreciated being gouged.

charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KODY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

Brian is the best!

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

The employee was available at the open of the business and allowed me to get the 26' truck right away and get to work.

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
4.0

Efficient and helpful.

Michael H. 
Clasificación:
1.0

I returned my uhaul before the time it is was due after hours and was late because the uhaul website couldn't find my location even though my location was on. I had to call customer service twice and was late dropping it off. There were no clear instructions with dropping it off except for going on the website on the phone. There should be more CLEAR instructions.

Saveuy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
2.0

I know the situation was bad because the agent was out due to personal reasons, but it caused a lot of issues. Our truck was buried in snow and we had to dig it out while waiting a significant amount of time due to the TruckShare people not knowing about the MNDot extension for people to renew their drivers license (because I have no idea where they were, but it wasn't MN). Overall I wouldn't go back to this location again.

Joseph C. 
Clasificación:
4.0

My only challenge was I dropped off the truck on Sunday when it was closed and didn't know what to do with the furniture pads I rented. I left in back of truck.

Jennifer S. 
Clasificación:
5.0

I will only use this location in the future!

Lou K. 
Clasificación:
3.0

The online check in/out system is terrible. There wasn't internet reception so it took over 30 minutes of me walking through the parking lot to get reception to get the truck. No phone number to call and no one at Autoworx was working.

Mary C. 
Clasificación:
4.0

Very simple drop off process.

JAN C. 
Clasificación:
5.0

Brian was very helpful

PAUL D. 
Clasificación:
2.0

Door was closed but it was wiggling when I was driving

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM B. 
Clasificación:
5.0

Super nice and just real. No hassles. No issues.

Lou K. 
Clasificación:
4.0

Keep up the good work!

Arlyn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

McKenna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hewan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
4.0

It was a good experience but it would be nice to have an easy way to find out what truck availability was at a particular location at any given time. Check in was ok using app vs in person, no problems whatsoever,!

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

It was super easy using the app. It was totally no contact and simple to follow the instructions on the app. The key was in a lock box and when I returned it all I had to do was drop it in a return box. Definitely use the app.

Robert R. 
Clasificación:
5.0

The man who helped me was very helpful! I usually have my dad there to help me hitch but he gave me the hand I needed!

Kayla J. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
5.0

I am very disappointed I was charged an extra day for returning the trailer less than an hour outside the window, after I was previously contacted by customer support to change my pickup location and told I would have to pick up the trailer earlier than I originally reserved for.

Justin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
1.0

Lights didn't work for pulled over twice!!! Should receive a full refund

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cullen L. 
Clasificación:
5.0

Beautiful girl behind the counter processing my order and driving the van to me! The gentleman was very good at the things he did. But nothing beats a beautiful woman helping you!

Ricardo T. 
Clasificación:
3.0

Nice people

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie G. 
Clasificación:
5.0

Very friendly and check in was quick. Had a little trouble doing the online returns system but they were willing to work with us.

JAMES N. 
Clasificación:
5.0

Totally saved our wedding weekend! So much to bring to Wi for the event, the truck worked perfect!

Gina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter V. 
Clasificación:
5.0

Your customer service skills are the best--friendly and helpful. I will always use this location!

judy J. 
Clasificación:
5.0

I needed to move across the united states due to covid 19 related issues. Durring a highly stressful time, I went to Uhauls website and ordered my truck and auto dolley. I recieved what I though was a fair price for my truck and trailer. When I arrived to pick up the truck everything about the truck, trailer and dolly I rented was perfect. They were newer and in great condition. It wasn't untill I was at the check out the problems began. The price to leave with the truck was several hundred dollars more then my internet quote. I ask about this and the man working said he couldn't do anything about it. I didnt argue with him that day as it was moving day. I had to have the truck. We loaded the truck and moved across the country without any mechanical issues. All equipment worked perfectly. When we returned the truck we were over 100 miles under the "limit" and recieved a receipt stating we were square and everything was returned in order. I was to recieve my 100.00 cash deposit in the mail.Three weeks later I recieved an email stating I had gone over in milage and was to pay an additional $60.00! I had to sit down and call to correct yet another mistake. After talking to several people up the chain and sending in photos of my reciept uhaul agreed it was an error.. I have now recieved a form I have to print out, sign and mail in if I want my $100.00 deposit back! I recieved this at the same time I was asked to do this survey! To wrap things up, everything I rented was top notch! I was lied to about the price, overcharged at pick up, they tried to charge me an overage fee was obviously wrong. And now I'm being asked to sign a paper and put it in the mail to get my deposit back! I didn't rent a wagon and two horses! It's not th 1800's! They are great at taking your money in one electronic beep!! To get it back you need a pencil! SHAME ON YOU UHAUL! I WAS WILLING TO PAY WHAT I WAS QUOTED!! You are ripping people off durring a global pandemic who need your services..... SHAME!

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa N. 
Clasificación:
5.0

non3

Anne L. 
Clasificación:
5.0

The online process is way to involved! Pictures of you license, just takes too long. If you have an account and have given the information before, if nothing has changed (have a box to review all information) then your good to go.

Bob D. 
Clasificación:
5.0

The location was perfect and the truck was great. If needed will definitely rent from here again. The only “issue” I had was the 10-15 min approval process. But once that was settled everything went smoothly.

Verlynda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
1.0

Dropped off ahead of time. Parked good and clean still I was charged 60 for having the gas tank at a quarter Of a tank full. When I was told by An employee In Eagan. it was a quarter of a tank to leave it on. I was my money back now. Crooks.

Deandre D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNALYNN B. 
Clasificación:
5.0

I really enjoyed the self checkout and check-in.

Aaron M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

april L. 
Clasificación:
3.0

I had a difficult time being able to reach a uhaul representative when I had the keys locked in the truck and there didn't seem to be a system in place to help retrieve the keys other than a $50 fee added

Cole R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett C. 
Clasificación:
5.0

Good customer service while maintaining safety guidelines. Truck was great!

Adam K. 
Clasificación:
5.0

Brian was really cool!

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toviah R. 
Clasificación:
5.0

Customer service was great!

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

Overall the whole experience was great. Only thing i would change would be that the truck was on 1/4 of a tank of gas when i got it. I think they should have it filled at all times when going to a new customer. This would make it easier to keep track how much you need to put in at the end of the trip.

Cassidy N. 
Clasificación:
5.0

Nothing — the hook up and drive away was totally smooth and pleasant!

William K. 
Clasificación:
3.0

Nothing. Staff at this location was great & very helpful.

dan B. 
Clasificación:
2.0

Had a difficult time obtaining the lock box code for the key after hours. After 1 hour on the phone waiting for a representative the dilemma was finally solved.

Robert M. 
Clasificación:
5.0

UHaul called twice to change pick-up location and change size of trailer to be rented (the trailer we requested was not available). The Minnesota dispatch group was very accommodating.. But really, calling twice to make changes? UHaul needs more trailers!

Jane L. 
Clasificación:
5.0

I originally was to pick this trailer up in Coralville, Iowa. The DesMoines dispatch group called the day before rental to "tell" me the I would need to pick-up the trailer at a different location an hour away (they were extremely rude and did not help me find an alternate location). We were traveling from Minneapolis and this just was not an option. The Minnesota dispatch group was very helpful in securing a last minute trailer rental in Eagan, MN.

Jane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mesfin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis O. 
No se han enviado comentarios para esta ubicación.

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