Customer Reviews for Auto Referral Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

Mr. Lee is a true professional. Have been doing business with this location for the past 3 years. Good supply of trucks and outstanding service.

Rating:

2.0

The workers were pleasant over the phone but the experience was horrible. You’re not told about hidden fees. I only drove the truck for about 20 minutes max and I was charged for 11 gallons of gas. The gas tank was on a quarter, I only used a small amount and was charged a gas fee and 11 gallons. My total was $58 after I returned the truck it was $142. The truck was raggedy and the passenger door was broken. It took 30 mins just to get the keys

Rating:

4.0

They called ahead with some helpful info about the specific van, which was really nice.

Rating:

5.0

The truck only had a 1/4 tank of gas in it when it got it. Some of us do not own a cellphone so the representative renting it to me had to use their phone.

Rating:

5.0

I returned the truck on a Sunday and was unable to confirm dropoff because the site to confirm return was not available.

Rating:

5.0

Great customer service. Talked to the owner and he was very polite and knew his business. I would recommend this place to my family and friends. Clean parking lot and was easy to excess.

Rating:

1.0

I took them 6 weeks to charge my card their stuff was dirty seats and steering wheel were sticky and anytime I try to call nobody answered so after 6 weeks of wondering what's going on I finally get charged which is ridiculous and completely unprofessional

Rating:

5.0

Great. They was able to get me a truck last minute with fast and easy checkout. Great location. This location is recommended. Thanks alot .

Rating:

5.0

The gentlemen running this location was very nice and made the whole experience simple and straight forward.

Rating:

5.0

Thank you! Mr Lee recognized I am new to the area and he provided me with any additional info I requested.

Rating:

5.0

Amazing customer service

Rating:

5.0

Mr Lee is the best!!

Rating:

4.0

No comments. I just parked the trailer in the lot and used the app for the return. Never entered the building.

Rating:

5.0

Thank you Mr lee for great service at auto referral service

Rating:

5.0

N/A. Service was excellent in every department. Would absolutely recommend and use again.

Rating:

4.0

Friendly representative. I was disappointed that the dolly I ordered was not available in store as advertised online which slowed my moving process down.

Rating:

3.0

Customers should be informed at the outset that if they are returning the rental after hours, they will need to take and upload a photo of rhe vehicle's odometer as well as of the vehicle's interior . I was not so informed, and the requirement to provide this digital data caused me some consternation. The U-Haul rental office should have available to customers a printed document identifying and explaining each of the critcal requirements of the pickup and droppoff process for the vehicles that are rented. As a customer, I wrongly thought that my responsibilities pertaining to my rental vehicle were limited to returning the vehicle clean, with a full tank of fuel, and returning the vehicle key to the U-Haul key drop box. I learned to be sorely mistaken once I consulted the U-Haul app after having completed the referenced responsibilities. Ur-Headache After U Leave.

Rating:

5.0

Customer service was excellent!!

Rating:

5.0

At this location, not a thing

Rating:

1.0

I was charged a gas fee without having the gas level verified at drop off...This is an easy way to rip off customers without recourse. I will NEVER use u-haul again. I hope it was worth the $40 upcharge.

Rating:

5.0

Nothing. Quick service, easy location.

Rating:

1.0

Still have not been able to access payment record, I have no record of rental or payment of rental fees. UHaul site still unable or inwilling to provide the payment record. There was no problem processing a charge fee to American Express. This does not help the customer at all. Very poor service.

Rating:

2.0

I paid $10 for a hand truck. No hand truck. I was still charged $10. It’s not about the money, just really poor customer service and failure to deliver on a very simple request that was ordered and pre-paid.

Rating:

5.0

The only system need to improve on communicating steps to returning the truck on or before the day of usage. Every other process was excellent! Good job done!

Rating:

1.0

The truck did start and the tried to make me feel it was my issue. Of course it did the same at the location..3 people tried to start it to no avail. Turned it in 1 hour early and no one was there at noon. Ordered 2 dolls that were not in the truck.

Rating:

1.0

Nobody was there even though it was between their open times. They also have a huge sign saying no mask no uhal reservation even though the mandate is over.

Rating:

1.0

I rented and reserved a U-Haul with moving blankets. When I picked up the U-Haul, the blankets were not ready. This forced me to go to. Difficult U-Haul location to get blankets, consuming an hour of my time. This was very frustrating.

Rating:

5.0

Mr. Lee runs the place and was very helpful. He patiently answered all of my questions….In person and on the phone when I called (more than once), with questions. I would highly recommend this location.

Rating:

3.0

The location was great--very convenient. The attendant, while helpful, gave me incorrect information. This necessitated a call back to my pickup location for the correct information.

Rating:

5.0

Very professional experience and great customer service

Rating:

3.0

The van was not cleaned , gravel and other very dirty, unwanted for the cargo I had to transfer !

Rating:

1.0

It took almost an hour, and the person at the desk had the longest time trying to get the payment to process. It was a terrible experience and I will no longer be using this location or uhaul at all. Nobody was even at the desk when we first arrived.

Rating:

5.0

Owner is very personable and knowledgeable!

Rating:

5.0

Awesome service mr lee always does right best dealer in the business

Rating:

5.0

The gentleman in the office was very nice’ friendly.

Rating:

5.0

The app that lets pick and drop after hours. It really sucks. Took and hour and half to pick the rental up. Because we got there later than our pick up time. And then kept timing out while trying to navigate the app.

Rating:

5.0

Great !

Rating:

5.0

Mr. Lee at the Defense Highway location in Crofton, Maryland was outstanding; personable, professional, and expedient. I see why he’s received so many awards which I hope continues.

Rating:

5.0

Best service

Rating:

5.0

Thank you Mr lee

Rating:

5.0

Very friendly and cooperative with an absent minded customer. Well done 😎

Rating:

4.0

The trailer was returned after store hours, so there was no interaction with the people. The lot was well organized. I simply followed the app instructions for retaining after hours.

Rating:

5.0

When I logged in, the reservation was for a different location than the text notification I received. The actual pick-up location was different than what the website said. That can be improved. But the 2139 Defense Hwy location was fantastic!

Rating:

5.0

Thanks auto referral

Rating:

5.0

Helpful staff and owner.

Rating:

5.0

Great customer service, great location and the owner is always accommodating

Rating:

5.0

Thank you

Rating:

5.0

Thank u for continuing to have great customer service

Rating:

5.0

Awesome experience thank you auto referral service

Rating:

5.0

Great customer service thanks mr lee

Rating:

3.0

Need set hours.