Customer Reviews for Auto Referral Service
(Distribuidor de U-Haul del vecindario)

937 comentarios

2139 Defense Hwy   Crofton, MD 21114

(410) 774-5723

Horarios de la ubicación

  • Lun.: 10 a. m. - 3 p. m.
  • Mar. - mié.: 9 a. m. - 1 p. m.
  • Jue. - vie.: 9 a. m. - 4 p. m.
  • Sáb.- dom.: 9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 774-5723

2139 Defense Hwy
Crofton, MD 21114

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 3 p. m.
  • Mar. - mié.: 9 a. m. - 1 p. m.
  • Jue. - vie.: 9 a. m. - 4 p. m.
  • Sáb.- dom.: 9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

I booked the U-Haul with contactless payment. To arrive and see a sign that says I can't enter the location without a mask. The U-Haul wasn't ready with keys, dolly etc so I had to go into the store. This was also after about 10 major F-ups for U-Haul sending me driving around Maryland for hours. This was truly the worst rental experience I have ever had, mostly U-Haul fault, not this location

Paul A. 
Clasificación:
5.0

Thank you for all of your help auto referral service

JASPER H. 
Clasificación:
5.0

The person who checked me out was very courteous. He made sure that the trailer was hooked up correctly and that the light were working.

Francis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc J. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce K. 
Clasificación:
5.0

Thanks for good service

JASPER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Thank you for good service

JASPER H. 
Clasificación:
5.0

Very professional, helpful and friendly.

Doug G. 
Clasificación:
5.0

They Always know what I need here equipment is right on time and of course reliable

JASPER H. 
Clasificación:
5.0

Great location my favorite… it's always stress free here no complaints and no problems at all thanks mr lee.

JASPER H. 
Clasificación:
5.0

Nice clean reliable truck thank you

Jasper H. 
Clasificación:
4.0

Excellent service

Eryn M. 
Clasificación:
3.0

The driver door was very difficult to close and the wheel alignment should be checked.

Janice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony R. 
Clasificación:
5.0

Thank you for all of your help with getting the truck out and on the road on time .

JASPER H. 
Clasificación:
5.0

Great customer service always a pleasant experience. The best in the business .

JASPER H. 
Clasificación:
5.0

Nothing. The person I dealt with was great

Barbara B. 
Clasificación:
1.0

There was no one there to notify that the vehicle was not gassed up. It only had a half a tank of fuel. I took pictures to confirm this issue. Also the quoted amount was much less than the total charged to my bank account. I have major issues with this problem

richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney G. 
Clasificación:
3.0

Rental agent was very helpful, friendly and patient.

dawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
1.0

I was suppose to get a 26 foot called in and told the person that I'm traveling 4 1/2 hours away and traffic is horrible on 95. That I would need a later pick up time of 12. He said 11am and hung up the phone in my face. At 10am 1-800 Uhaul person called and said my reservation was canceled. I was so upset but they ended up giving me a new reservation with a smaller truck. That was a whole nother issue but too long to write on this review. Secondly I told the guy at the pick up location where I wanted to drop off the truck he told me not to worry about that just drop it off. I'm like ok. Several hours later I get a text from Uhaul telling me to drop off the truck at a location almost 30 min away from the location I wanted. My preferred location was 5 minutes from my house. That also proved to be a hassle but it finally got straight. The guy at the pick up location was just lazy and didn't do his job. And with COVID still around I would think they would do a better job cleaning the truck after each use. The truck was absolutely filthy!!

Ivy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla B. 
Clasificación:
5.0

Great service thanks mr Lee, he always keeps me rolling

Jasper H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoselin C. 
Clasificación:
3.0

Don't turn away a guaranteed reservation for a round trip because its too many miles (less then 100). Don't then refer us to a uhaul 45 min away to get a truck for one way trip instead. A smaller truck made moving day soo much more stressful. Set us back with time and we didn't have a big enough truck. The original location was in catonsville md. Not Crofton. We were referred to Crofton. They were nice

Abigail M. 
Clasificación:
5.0

Trucks need to be cleaned, the inside of the cab of this vehicle smelled of cat urine. i could not trade the truck out as i was using the before/after hours self dispatch app. However the app was great and so was the rest of the experience. just more care to the cleaning of the vehicles should be done. I have used U-Haul for years and do not like writing negative things on reviews.

Emrick B. 
Clasificación:
5.0

I had no idea it was closed til I got there, and then of course panicked until I read everything about electronic checkin. Next time it would have been helpful to know if ahead of time. Also the place was not easy to find because it was behind other buildings and you couldn't see their sign. It would have been nice if they had a sign out on the road. The electronic checkin was so easy!

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giacomo A. 
Clasificación:
5.0

Mr Lee was great. From the moment I made the reservation I called him to make sure I could drop off the trailer a day earlier in order to be able to unload the truck. He was always available when I called and very nice. He's great and I recommend this location more than anywhere else in the area.

Giacomo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
3.0

It was difficult to get in and out of the location. Parking the trailer in the space was challenging. The owner was courteous and helpful. He went out of his way to help. The service was great.

delvin W. 
Clasificación:
5.0

Thank you mr Lee for great customer service and having the right packing supplies

Jasper H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari F. 
Clasificación:
5.0

Thank you mr Lee good service as always

Jasper H. 
Clasificación:
5.0

Mr Lee was awesome and took care of all my moving needs and made receiving my truck easy

Jasper H. 
Clasificación:
4.0

Seems like they messed up the self check-in. Had to call for support and they indicated that something in the reservation hadn't been made right. Low tire indicator and oil change lights came on as I was returning.

Jacob C. 
Clasificación:
5.0

Great service.

john M. 
Clasificación:
3.0

Hours too limited.

Stephen G. 
Clasificación:
5.0

Auto Referral service was incredible. Great owner! He goes above and beyond.

Charles O. 
Clasificación:
5.0

Mr. Lee was very helpful and took extra steps to assure I got what I needed ahead of schedule.

Susan M. 
Clasificación:
1.0

I hate uhaul. Every step of this process is a nightmare every time. Pickup - my pickup location was changed the day before my reservation. This added unnecessary driving. It was also changed to a location that was closed at the time of my pickup, and my reservation was set to pick up in person. 45 minutes lit on fire trying to fix this with customer service, and finally someone clicked a button so I could sign in through my phone - although I specifically did not want to do that in the first place. Truck - gross. The cup holders were the worst of it. The whole inside looked like someone had detonated a soda and taken no corrective action. My girlfriend made me shower before she'd touch me, and I didn't blame her. Also, the the pictures shown for me to approve/dispute were of a brand new truck, so I had to dispute every one. What a pain. The mileage wasn't even right. Drop off - the site didn't list a drop off location less than a mile from our destination, so we called that location and confirmed availability, then brought it up with the service rep while fixing the pickup. This led to another customer service nightmare, since neither of those steps were enough. Finally a service rep had me email in pictures directly and manually fixed the drop off. Why is this necessary? Service - I had extensive conversations with customer service and found them all extremely pleasant. Nice and helpful people. They were the only positive aspect of this experience. U-haul is a nightmare of a user experience. The automatically added up charges at initial reservation, the hidden fees the day of, the disgusting vehicles, the abomination of a pickup/drop off experience, it's all awful, every time. Next time, I'll just call a mover. *I did not directly interact with anyone at this location.

Andrew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wesley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamont E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
3.0

The van I rented had an error message that indicated an oil change was needed.

Laura F. 
Clasificación:
2.0

after the bad experience above with the trailer i rushed in traffic to return. hours on the door are listed as close of 5pm on thursday's but was closed at 4pm. i had to take the broken trailer home for another day.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHUNDA A. 
Clasificación:
4.0

Tidy up the store please. The truck was greatâ€"clean and in terrific shape and had low mileage.

TODD V. 
Clasificación:
5.0

The gentleman who took care of me was great! We got there as he was opening up, about 8:57am. He accomplished everything and I was leaving the parking lot by 0915!

timothy B. 
Clasificación:
5.0

Great service here thanks again mr lee

JASPER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

I was lucky and had a new van.

jonathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

Drop off was after hours.

RICHARD N. 
Clasificación:
5.0

Thank u mr lee good service

JASPER H. 
Clasificación:
5.0

Great rep.

PAULJOSEPH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Gentleman at my YHaul office was friendly and professional.

Tina J. 
Clasificación:
5.0

Mr. Lee was so professional and such a gentleman. I will continue to support him as long as he is in business.

Michelle C. 
Clasificación:
4.0

N/C

ANDREA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

Available and ready even during inclement weather thanks for keeping me rolling auto referral!!!!

JASPER H. 
Clasificación:
5.0

Excellent service mr lee

JASPER H. 
Clasificación:
5.0

Thanks mr lee

JASPER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasper H. 
Clasificación:
5.0

Great customer service as usual

JASPER H. 
Clasificación:
5.0

Your rep was very efficient and friendly. I was very glad to be able to rent from a location not far from home.

CHARLOTTE S. 
Clasificación:
5.0

ThAnk you

JASPER H. 
Clasificación:
5.0

This location is always my go-to when I need to rent a truck. The gentleman who manages this location goes a long way to assist me while I navigated the online reservation process. The vehicles are always clean and solid. I send friends and family all the time!! Keep up the great work.

arlean A. 
Clasificación:
5.0

Great, friendly customer service. Informative agent. This will be my go-to U-Haul location in the future.

STEPHANIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARDY D. 
Clasificación:
1.0

They were not there at 2 pm when their hours were from 9-5

KENNETHBRUCE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Letonja L. 
Clasificación:
4.0

I had a difficult time trying to log in until I downloaded the U-Haul app. Might want to suggest that to others.

Anthony D. 
Clasificación:
4.0

I was charged for 3 gallons of gas even though I brought it back with more gas than I started with

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
5.0

The gentleman who rented me the truck was incredibly pleasant! He understood that I was totally frustrated with my overall experience with U-haul and wanted to make sure everything went smoothly for me. He was quick efficient and friendly.

DAVID C. 
Clasificación:
1.0

El cliente no dejó un comentario.

JASMINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel W. 
Clasificación:
5.0

Number 1 in the area

JASPER H. 
Clasificación:
5.0

Great drop off location, able to get checked in quickly and the team member was knowledgeable and helpful. Would come back again

JASON S. 
Clasificación:
5.0

Great customer service. 10/10 would recommend

NICHOLAS S. 
Clasificación:
5.0

Great location I think they are the best around here

JASPER H. 
Clasificación:
5.0

Happy customer

JASPER H. 
Clasificación:
5.0

Mr. Lee is always a delight to see. He is so helpful and friendly. He made it easy after a long hard day of moving. Great guy!!

Timothy T. 
Clasificación:
4.0

The truck was not clean. We used are own materials to wipe it down and the windshield was dirty. Water barely helped.

Treva B. 
Clasificación:
3.0

It was hard to get to the location for lack of direction/signage

JOHN N. 
Clasificación:
2.0

It closed and 1 pm they gave us equipment that Hal's said would work and it did not so had to drop it off at a location and leave my auto behind in a storage

FELIPE A. 
Clasificación:
2.0

I was supposed to pick up my truck and trailer at 7AM on Friday, it was then pushed back to 9AM Thursday evening. Friday morning I call to double check and it was then pushed back to 10AM. I didnt end up picking the truck up till 11AM.

Morgan S. 
Clasificación:
1.0

I got the wrong truck. My reservation was messed up. I was overcharged. I need someone to call me.

Ashley H. 
No se han enviado comentarios para esta ubicación.

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