Customer Reviews for Auto Referral Service
(Distribuidor de U-Haul del vecindario)

846 comentarios

2139 Defense Hwy   Crofton, MD 21114

(410) 774-5723

Horarios de la ubicación

  • Lun.: 10 a. m. - 3 p. m.
  • Mar. - mié.: 9 a. m. - 1 p. m.
  • Jue.: 9 a. m. - 4 p. m.
  • Vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 774-5723

2139 Defense Hwy
Crofton, MD 21114

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 3 p. m.
  • Mar. - mié.: 9 a. m. - 1 p. m.
  • Jue.: 9 a. m. - 4 p. m.
  • Vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service. 10/10 would recommend

NICHOLAS S. 
Clasificación:
5.0

Great location I think they are the best around here

JASPER H. 
Clasificación:
5.0

Happy customer

JASPER H. 
Clasificación:
5.0

Mr. Lee is always a delight to see. He is so helpful and friendly. He made it easy after a long hard day of moving. Great guy!!

Timothy T. 
Clasificación:
4.0

The truck was not clean. We used are own materials to wipe it down and the windshield was dirty. Water barely helped.

Treva B. 
Clasificación:
3.0

It was hard to get to the location for lack of direction/signage

JOHN N. 
Clasificación:
2.0

It closed and 1 pm they gave us equipment that Hal's said would work and it did not so had to drop it off at a location and leave my auto behind in a storage

FELIPE A. 
Clasificación:
2.0

I was supposed to pick up my truck and trailer at 7AM on Friday, it was then pushed back to 9AM Thursday evening. Friday morning I call to double check and it was then pushed back to 10AM. I didnt end up picking the truck up till 11AM.

Morgan S. 
Clasificación:
1.0

I got the wrong truck. My reservation was messed up. I was overcharged. I need someone to call me.

Ashley H. 
Clasificación:
5.0

Great location one of my favorite locations mr lee's service is always 5 stars

JASPER H. 
Clasificación:
5.0

Great location

JASPER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMSON O. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIA M. 
Clasificación:
5.0

MR Lee Was a very nice man he took care of everything.

Sandra Q. 
Clasificación:
5.0

Perfect from start to finish.

CHRISTINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
4.0

More information on the use of the equipment would have been nice. Had to figure out how things worked on my own.

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loay N. 
Clasificación:
5.0

Mr. Lee is very knowledgeable and knows how to help every time I go to this location and I'm happy with the customer service 100%

JASPER H. 
Clasificación:
4.0

Great location

ROBERT M. 
Clasificación:
5.0

Mr. Lee was on point and on top of everything. Pleasure to have gone to this location as he was knowledgeable and easy to work with. Thank you Mr. Lee

RAULERNESTO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sydney L. 
Clasificación:
5.0

Great Customer Service. Clean organized facility

BURNUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW J. 
Clasificación:
5.0

Great job mr lee is great and customer friendly

JASPER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW E. 
Clasificación:
5.0

very nice man

Gary A. 
Clasificación:
3.0

Vehicle steering was pulling hard to the right. Cab was dirty inside and in the rear box had dirt.

James M. 
Clasificación:
5.0

Mr. Lee was great to work with

GREGORY G. 
Clasificación:
3.0

Open 9 am to 1 pm most days is too short, inconvenient.Car trailer rode ok, not swaying, but has some deficiencies and needs some maintenance.2 tires only half full of air , had 30 vs 65 max psi.Trailer brakes did not work at all, had to count on my pickup truck disc brakes to do all the stopping.Turn signals and brake lights did not work at all on trailer. Only half of the tiny lights on trailer worked, they were so dull you could not see them on in daylight, even hard to see them at night unless you were very close.The license plate lights were very dull, a cop could not read the tags by the lights.The jack at front of trailer worked good, not too hard to crank. The trailer stayed on my tow ball, did not bounce off or loosen up.The tire straps had much wear on them, a little tricky to loosen them, but they cinched up tight and worked good. The tires had some dry rot on the treads, probably many years old. The electrical system on the trailer needs to be repaired so that the brakes and lights may work, all the lights need to be upgraded to LED or regular bulbs that are bright enough to see at a distance at night.The brake drums probably need to be adjusted ( tightened) and lubricated at pivot points. The 800 number telephone had lousy service, had to wait over 20 minutes on hold on 3 occasions.Company has a lousy search engine, takes too long even for employees to find out who has an available trailer and at what address or city.There are 3 large Uhaul headquarters buildings nearby, but they refused to rent me a trailer when I saw they each had 3 sitting in their large parking lot. They refused to rent me a trailer for next weekend, said no walk ins, had to call 800 number and wait over 20 minutes. I called one of the local Uhail headquarters, they would not answer the phone, they just transferred it to their 800 number for another 20 minute wait on hold. You should scrap your lousy search engine and install one that is much faster and easier to use.You should hire more operators and should let the local headquarters buildings rent to walking and answer their phones.

Frank T. 
Clasificación:
5.0

Central traffic scheduling do not communicate well with the pickup locations.

GUSTAV G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
4.0

no interaction with this location given after hours pick up and drop off - location fine and well lit. u-haul app and check in was NOT a good experience.

emliy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Mr. Lee was very knowledgeable and helpful. The store was well stocked with boxes and other supplies needed for my move. Although the hours are somewhat limited, the location is open 7 days a week and before/after hour pick-up/drop-off are readily available. This was a more positive experience than ones I have had with other U-Haul's. I would highly recommend the Crofton location.

LISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

Mr. Lee does an excellent job running this U-Haul. He answered all my questions and helped me with the equipment. I highly recommend Mr. Lee's U-Haul to all my friends.

David L. 
Clasificación:
5.0

I would just let customers know if you have a pet or items with pet hair to just vaccum it out before returning it. My experience with this office has been very good & have had nothing but great service.

PETRINE S. 
Clasificación:
5.0

Representative was courteous and organized. Very helpful.

Rose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL CHARLES T. 
Clasificación:
4.0

Great staff--very helpful with getting me to back the trailer in to the right spot.

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shondriette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShunda R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan N. 
Clasificación:
5.0

The manager is a great guy and runs a tight ship. ARS is always my first choice for uhaul van rentals in the Crofton/Annapolis area.

PAUL S. 
Clasificación:
5.0

It was a positive experience. The process was efficient, and I received professional service. I would definitely use this location in the future.

DARLENE B. 
Clasificación:
5.0

Quick in and out. Uhaul representative sent text to upload documents before hand. Fastest process I have been through for a truck rental. First time at this location.

JASON T. 
Clasificación:
5.0

The customer Service at this location was awesome. Continue the good work always.

CYNTHIA H. 
Clasificación:
3.0

Phone person was rude and impatient with

ROSA S. 
Clasificación:
5.0

The movers were excellent. They went above and beyond for me and my dad. I moved my dad under unfortunate circumstances and the movers were professional, kind, and hard working. It's hard to express just how helpful they were. Thank you!!

TINA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leonard P. 
Clasificación:
5.0

Very smooth pick-up. Arrived 10 minutes early and was taken care of immediately!

HUGHEDWARD C. 
Clasificación:
5.0

Extremely helpful personnel.

Lawrence A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

Outstanding

DARIUS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Excellent customer service!! Friendly, personable, well knowledgeable, and timely.

KADIJA K. 
Clasificación:
5.0

Good customer service

Ghulam K. 
Clasificación:
5.0

Fantastic service and function. I would definitely recommend and use again.

John M. 
Clasificación:
5.0

I received the best customer service from Mr. Lee

MAKENZY T. 
Clasificación:
5.0

Store attendant was friendly and knowledgeable. Will return for future needs.

PATRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND F. 
Clasificación:
3.0

Tell them to let customers know that locations do not take cash

DAWN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Very easy deal

Oscar E. 
Clasificación:
5.0

Excellent customer service everything was fabulous

Michael U. 
Clasificación:
1.0

Then attendant wasn't present when i arrived. And you added a safe tow fee I didn't want. Your website is annoying trying to add in fees and things i don't want. I didn't see where I need to say no, i don't want that when i checked in. very annoying.

Michael F. 
Clasificación:
2.0

you calling when are working too many time holding me up

KENNETH J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick S. 
Clasificación:
5.0

Our truck was ready to go and in great condition before we even got there. The sales man even got to the store early to help out!

SAMUEL J. 
Clasificación:
5.0

Great customer service from Mike

Glen R. 
Clasificación:
5.0

The whole process of using the app to obtain a truck was disorganized. The key wasn't where it was supposed to be. The office was closed. Thankfully, a p/t employee showed up to assist me. This experience was poor to bad. Although the location is super convenient, I'd be remiss to rent a truck from u-haul again.

Jan G. 
Clasificación:
5.0

Owner of the Crofton location went above and beyond to help me get my truck out on Saturday.

Matt K. 
Clasificación:
2.0

Not only was the service poor but I actually received a call the next day stating that I needed to return the truck that was already there!

RACHEL F. 
Clasificación:
5.0

Allow vehicle to be returned to location customer lived closest to.

Deborah S. 
Clasificación:
5.0

Both gentlemen we worked with did a really good job of explaining everything. We bought the correct boxes, thanks to Mr. Lee. Really liked the experience. Joe Woodell, Crofton

JOSEPH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claudette R. 
Clasificación:
4.0

El cliente no dejó un comentario.

sukhbir J. 
Clasificación:
5.0

Everyone was very clear when describing our renting, all details and the return process.

JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

NORMAN F. 
Clasificación:
5.0

Used their service multiple times. Quick and friendly service.

GADIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYDER R. 
Clasificación:
5.0

The tire pressure light was on in the van I rented

FREDERICK R. 
Clasificación:
5.0

Good customer service

OKARINA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
1.0

I will never rent from this location again and will strongly encourage others to go to a different location and/or a different rental service. I did call the corporate number and they were extremely helpful in resolving my issue, however it should have never been necessary. In short, the location attempted to over charge me by falsifying the fuel amount. They thought I could not prove the accuracy of my claim, however I was very well documented. Once they realized they were caught, they abandoned their attempts to overcharge me. The fact that they so willingly lied to get more money is unacceptable and I would hope that Uhaul takes actions to ensure that other people don't unknowingly get taken advantage by this location.

ANTHONY A. 
No se han enviado comentarios para esta ubicación.

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