They were great my grandson messed up getting reservation and your company still fixed me right up THANK YOUJorge H.
Customer Reviews for Auto House of Fort Wayne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Picked it up with a bunch of uhaul blankets all over the placeADMIR D.
There wasn't anyone at the site when I dropped the truck off during normal working hours so, not helpful.Don L.
El cliente no dejó un comentario.Aaron S.
I ordered boxes online to pick up with my truck. They did not have boxes at this location for pick up. The worker on duty was not very friendly or helpful. The pick up and drop off process took forever due to the extensive steps and slow website.Kyleigh A.
El cliente no dejó un comentario.Nick G.
El cliente no dejó un comentario.Darrell B.
I did not get the dolly that I paid for to rent I called and left a message the same day still have not heard anything back. I have called every couple of days and always get the answering machine but never get a return call.JODIE P.
Person could not verify size of fuel tank.Larry S.
El cliente no dejó un comentario.Ronald S.
Very difficult to park and return equipment.Harold G.
El cliente no dejó un comentario.Pamela S.
Very polite and very quick response. He made sure everything was hooked up properly.William C.
El cliente no dejó un comentario.Benjamin S.
I've left 2 voice mail for them and I never received a phone call backROBBY G.
Staff at this location was really nice and u-haul was in pretty good shape.Andrew W.
El cliente no dejó un comentario.Alexander R.
The check in and return procedure on the phone app is great! The trailer was very clean. The cost was very reasonable. ¡Gracias!William C.
El cliente no dejó un comentario.Teresa V.
El cliente no dejó un comentario.Carlos G.
El cliente no dejó un comentario.Randy W.
El cliente no dejó un comentario.Randy W.
It is nice to have many drop off locations.RICHARD DAVID T.
The after hours return app is not user friendly. I was not able to find the ex return path. Did not workLuther G.
Very crowded when returning equipment.Lawrence F.
El cliente no dejó un comentario.Brian P.
The employee was very helpful.Tony G.
El cliente no dejó un comentario.patricia V.
Had to drive to multiple locations to get truck and equipment, was on a tight time line and made for a very long day, also went over on mileage and had to pay more due to the multiple locations . Also could not get boxes we paid for due to unorganized stores, still no refund. Very frustrating, was told one thing on the phone and in person and the story changedJeremy D.
El cliente no dejó un comentario.Dennis B.
Nothing...Steve and Diane at Auto House are incredible! Very easy to deal with and very friendly! Highly recommendJeff G.
El cliente no dejó un comentario.Joseph T.
There was no internet service at all so when I returned the truck at 5:45 pm, no one was there to get the truck. To return the truck online required a location on the site, but there was no internet. My husband and I tried calling customer service and wait time was over a half hour. Someone came on, we told them the situation and they put us on hold for another half an hour. I finally got through on online chatting. After I had already dropped the keys in the box and went home. I knew to take pictures of around the truck and the gas and milage through previous experience. This was by far the worst Uhaul experience ever.Gerard S.
El cliente no dejó un comentario.Darrell B.
El cliente no dejó un comentario.E K N.
El cliente no dejó un comentario.SAMANTHA B.
El cliente no dejó un comentario.WILLIAM M.
When the trailer was hooked up by the team at this location, the safety chains and light wiring were left too long, so they touched the pavement at times, wearing through the light wiring!PHILLIP T.
El cliente no dejó un comentario.HAYDEN G.
El cliente no dejó un comentario.ANDREW D.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.BRYAN O.
El cliente no dejó un comentario.LUKE B.
El cliente no dejó un comentario.PAMELA K.
The truck was filthy. Had cigarette ashes all over the inside . Was covered in some sort of brown sticky mess. They over charged me . Transaction amount does not match the reciept. When we called to ask why I was charged $240 instead of $122 her response was " Well my answer to your question is i dont know " Watch your bank account on this one guys!Kiesha W.
Great teamCharles J.
El cliente no dejó un comentario.Chandler R.
El cliente no dejó un comentario.Amanda K.
El cliente no dejó un comentario.MICHAEL M.
In, hooked up and out in just a few minutes. Pleasant and helpful staff.MATTHEW R.
The question about equipment does not seem to relate to this specific location. The truck was old and dirty, inside and out. The box hand multiple obvious patches and was covered with x's from previous damage. The steering had so much play that it was difficult to drive and the shocks seem to be shoot. Fortunately, it got us to our destination without mechanical problems. Overall, i would say this truck is a disgrace to the U-Haul brand.WILLIE D.
Nothingâ€¦it was already easy and professional..CRAIG N.
I thought the dolly and furniture pads would be in the truck, but they were not. I picked up the U-Haul after hours so I wasn't able to get the dolly I paid for.Logan L.
Very helpful personnel.JULIA P.
El cliente no dejó un comentario.SAID G.
He was a normal human with common courtesy. Much much different than the Fort Worth dealerTravis S.
El cliente no dejó un comentario.SHARON F.
El cliente no dejó un comentario.MITCHELL H.
El cliente no dejó un comentario.ROBERT V.
El cliente no dejó un comentario.VALERIE T.
El cliente no dejó un comentario.AMMOE P.
El cliente no dejó un comentario.ROBERT Z.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.Kathryn B.
El cliente no dejó un comentario.GENTEL M.
I felt like the brakes on the Uhual were not great. The windshield wipers were due for replacement. The passenger door gasket was falling off.SCOTT B.
It was a good experience would use them againTERRI R.
El cliente no dejó un comentario.CARLOS R.
Polite and helpful covered everything I needed to knowBRUCE F.
Everyone was amazing.REGINA V.
Unfortunately, due to miss communication between my original reservation and current reservation, I was charged an extra day for my use of the truck. I truly hope I NEVER have to use U Haul again.HELEN B.
El cliente no dejó un comentario.MATTHEW K.
A 68 year old lady CANNOT lift the tongue of a 6' x 12' cargo trailer onto or off of a hitch ball by herself. A guy put it on for me while I paid so did not notice there wasn't one. I assumed it would have a jack and was unpleasantly surprised. If I had to return it after hours I would be stuck there. ALL THE LARGE CARGO TRAILERS NEED A JACK.JEAN D.
Clean the office!!Sandy R.
simple remote drop-off.ERIC K.
Small compact office but very efficientRaymond G.
El cliente no dejó un comentario.DELBERT B.
The truck was completely filthy. Smell like I had walked into a smoker's house I smelled like smoke every time I got out of it. There was something splattered across the windshield that after several attempts at the gas station and a car wash I could not get off to see out the window. Good thing I only had the truck for a day and didn't drive it that much. Come on U-Haul my My grandfather was one of the very first investors into this company he owned multiple service stations and bought into the company when they came into his stations with their sales pitch Y'all can do better than this.James A.
Fast friendly and wonderful customer service. The van was very clean and well maintained. Will definitely use this location in the future.CARIN B.
We dropped of not contact...ERIN LEIGH A.
El cliente no dejó un comentario.ALLEN R.
Staff was very helpful and courteous.ALLISON P.
El cliente no dejó un comentario.Michael W.
Pick up went smoothly! Very easy process and the u-haul worked perfectly.James F.
They were friendly and personable. To me this Rental place was 1,000 % better then the Coldwater rd Fort Wayne IN.GEORGE M.
El cliente no dejó un comentario.Todd H.
Mentioned the day of the rental we would be turning it the next day (Saturday) and was told that would be perfectly acceptable. Was called 3 times Friday night alone asking when we would be turning it and 2 more on Sunday morning. Returned it a few hours before our rental was up and got a call today (Monday) asking when we would be returning it. She continued to argue with me when I told her several times I had returned it the day prior, as well as what vehicle I was driving to return it (mine was repossessed by my grandfathers wife Friday after picking up the trailer because she was mad), even explained there where 2 gentleman and a KID in the shop when I had dropped it off. She proceeded to argue with me about whether I had returned the rental or not. She called me back 2 minutes later stating they found it parked behind another trailer. The trailer was absolutely filthy and there where rust spots underneath. Was charged for a hookup adapter then asked to return it when we returned the rental because she â€œforgotâ€ to charge us. I do NOT recommend renting from here, go to any other Uhaul for a rental. They are Entirely unprofessional, their equipment is all filthy, and packed so tightly together it's hard to remove it from the lot. I give them credit for being respectful upon pickup but otherwise, I would not go here, and I personally have absolutely NO intentions of getting another rental from this location. I did not appreciate the continuous calls or the argument over whether I had returned my rental or not.SHYANNE R.
Make sure the equipment is in proper working order wheel lugs tight ratchets were seized and rusted lock for ball hitch was bent and not locking locking nut from loosening up had to fix all the above before using equipment myselfSTEPHEN I.
El cliente no dejó un comentario.Robert M.
Make the process less time consumingNdawazake P.
El cliente no dejó un comentario.ASHLYN H.
El cliente no dejó un comentario.DANNY M.
No instructions on how to remove fuel cap. Couldn't find a tool to remove the cap.KATHERINE W.
The truck needed brakes and a serious alignmentROSEALIE M.
It's not the fault of the location, but internet service (Verizon) is super spotty and I really struggled with going through the remote checkin. Pages would not load so it took an extra 20 min. If uhaul has signal boosters available this location could use one.Matthew K.
Not real friendly, long waitRobert P.
My landlord where i moved changed his mind as to when i could move in and Diane ( i believe is her name at this location) was very understanding about the whole thing. I will use this and refer this location to family and friends.RETHA S.
El cliente no dejó un comentario.JANIE D.
Only problem I had was getting the trailer off the hitch. I didn't know there was something to depress while turning the tongue lock.brenda S.