It's very nice to use every time.
SANGHO LEE
Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returned during business hours with no other customers, but was told that I will receive my invoice the next day. The next day, I had a cleaning fee added because I didn’t fold the furniture pads. I could have done it in thirty seconds if they came and checked the truck with me.
Seolhee LeeProcess was very quick and vehicle was readily available
Ramachandran ManiIn one respect the equipment was not well maintained. The flashing around the windshield was flapping in the breeze and making a din as it hit the roof of the vehicle.
Alan SperlingThis location is best, the staff always finalize all the rental process smoothly and quickly. Thank you for the great service.
Noor Al-sadenThe staff are really helpful and they finalize the checkin very quickly. I am really happy with 100 steeles ave branch. Thank you.
Noor Al-sadenAlthough I added gas as I was supposed to, I was charged a fuel fee. They refused to removed that fee. Complete scam.
Elan BeerIt's ok nice and good
Segundo LauretoCar needed to balancing. It was shaking while driving. Other than this I like everything. Take the car and return it was so easy.
Mahir SaracThe two customer service attendants were very courteous, and absolutely respected the reservation and all pricing that was provided in the reservation prior
Neil HendersonThank you
ANGELO HARAMIS🤗
ELMUROD HONKELDIEVPlease check your blankets, as ours were very dirty and stained with some dark oil stains, which transferred to our light coloured furniture and now we need to get it professionally cleaned. Very expensive. For the same price we could have gotten movers and pay the $400 for the same 4 hours. Very uncomfortable truck. Driving it felt dangerous and unsafe, everything was shaking. I will not recommend U-Haul. Very upsetting
Svetlana KachinaEasily the best experience I've had. Getting the truck was easy, the truck itself was properly maintained, staff were polute and professional.
PETER CALLAGHANThis location was organized and efficient. Everything worked out as planned.
Larry ZeligsonGood and friendly
Salah HaidarThe staff is very friendly and knowledgeable, they also processed my request very fast, which is very appreciated.
Noor Al-sadenThe track was leaking at cargo side. All if my boxes and furnitures got wet from ceiling drops . At the beginning I thought the wet floor is because of wet shoes but once we put the boxes inside cargo section I recognized they got wet because of ceiling leakage. It damaged my boxes and furnitures which was disappointing
HAMID ABAREGHINone, the reservation process was smooth, the staff was friendly and helpful, and the entire process was pleasant.
Noor Al-sadenI have to say I am very happy for everything thank you all
Salah HaidarGreat job. Thank you!
Barry FruitmanTruck was dusty and muddy. Despite reporting the issue, no cleaning was provided. Disappointing experience with cleanliness.
Kanishka KarimiVan was muddy. Driver’s side and in back.
Gina DagonasMake sure to include the requested rental equipment. Mine was missing and still got charge for the rental fee.
YU-CHEN YENKeep up good work 👏
SHAHROKH JAHANGIRIANI was not able to check in online and return the van. The website and app didn't let me to return the van , I had to leave it as it is and they did it on behalf me the next day, but they charged me extra for it. I didn't ask to did it, I was ready to return it myself, but the app didn't work. Not renting from this company again. It was on purpose to charge me extra!
Ayshan MammadliDriver door would not fully close which created a safety and security issue. Driver window Handel completely fell apart when I tried to roll down the Window
Jonas FeldmanAll good. Thanks
armin weberThe inside of the vehicle (driver and passenger place) is very dirty, there are spilled coffee and garbages most likely from previous people who rented the truck. I hope cleanliness can be maintained for every customers satisfaction.
ric jordanThe information on the location of the key boxes could be improved. I was looking for the lock box in the front door of the location, as the apps states it'll be located there.
Luis PenaKeep the same workers
Ivane DzamsashviliAdd more smaller vehicles to fleet
Mukul PandeThe back door locker had problem to open and close. During the day when I called the office (100 steeles Ave) to ask just a question, nobody picked up despite I called several times! I did not receive any information in regard to road assistance regarding how can I contact them if needed, when I was booking the truck.
Davood MohammadiReturn is not intuitive. And the system is broken. I took all the pictures but it didn't approve any . I spent 30 minutes trying and retaking it.
Stiv KotlevCall the location to find out the closing time as 6pm. When I got there to the counter at 6:55pm no one is available to check the vehicle to let us know the status of if any further billing.
sathyaseelan thambirajahThey charge me higher money per kilometer. And i have to force pay it
himanshu panditTruck broke down 2x Truck was dirty
RICHARDL AMBROSEThe staff was great but the location is very hard to find. I didn't see any Uhaul signage in front of plaza or the storefront
SHELDON MARTINNo idea
Akbar JahangiriLouisa was very courteous and helpful on pick up in the morning of the Sunday. The 10 foot truck was an absolute perfect fit for my needs, offering, for virtually the same price, much more room than the cargo van and allowed a 5‘,8“ person to stand straight upright . It was also comfortable and gas mileage is surprisingly good. Brought it back that evening - dropped keys off and Received my invoice the next morning without any surprises! Would highly recommend
Neil HendersonQuick check in and easy drop off at the end of the day. I would just warn that the parking area would be tight to get in and out of with one of the larger trucks.
Peter BubarMake sure the truck is in safe and working condition!
rYAN lEVINTruck was so dirty. Had sticky stains
Margaret PardillaTire monitoring system alarm
VITALIY KULESHmight be a good idea to have extra staff working at the beginning and end of the month when demand is high.
ROCHELLE LATINSKYExcellent, and speedy service. Would highly use them again.
John Chak Fung WuI rate this location as above average because it was a bit difficult to locate it. A signage at the entrance to the plaza will be helpful. The rental office was very good, courteous and took good care of my needs.
Venkat SrinivasI rented a trailer that had previously been used to haul trash. I had to wash it out before I could use it. I’ve rented from this location before and this was an unusual occuurence but wasted a lot of time
Allan ShiellEverything was fine and the rental went well. The only issue was the cleanliness of the vehicle. The front, cab and box were all filthy when we picked it up. We swept alot of sand out of the cargo area. The rest was returned as it was received.
Nancy AltenburgNew car. I'm happy.
RASHAD MEHDIZADEEnsure additional moving equipment ordered are available.
Sheryl MoiThe steering wheel was broken wherein to go straight the wheel had to on its side, the vehicle was old and very battered. Did not feel safe to take long distances. But overall wonderful customer experience!
GAIL ZARBIVsolo deben actualizar la dirección, no está correcta y a la tercera vez pude llegar, la señorita es joven y le falta profesionalismo carisma para atender
Isiai mendezcar was not cleaned at all! then at the checkout time, you ask if the car needs to be cleaned for the next family and when i say yes, you want to charge me for cleaning!!! the van was not cleaned from the beginning. and they tried to clean it when my time started! 2pm was my check-in time, i can not wait until they clean the car! they should have done it before my time start
MOHAMMAD EGHLIMAI was instructed to hook up the trailer to my vehicle because the site does not do the hook up
Abraham Friesner