Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)

1,768 reviews

100 Steeles Ave W Unit 15A   Thornhill, ON L4J7Y1

(905) 709-1957

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(905) 709-1957

100 Steeles Ave W Unit 15A
Thornhill, ON L4J7Y1

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It's very nice to use every time.

SANGHO LEE 
Rating:
1.0

Returned during business hours with no other customers, but was told that I will receive my invoice the next day. The next day, I had a cleaning fee added because I didn’t fold the furniture pads. I could have done it in thirty seconds if they came and checked the truck with me.

Seolhee Lee 
Rating:
5.0

Process was very quick and vehicle was readily available

Ramachandran Mani 
Rating:
3.0

In one respect the equipment was not well maintained. The flashing around the windshield was flapping in the breeze and making a din as it hit the roof of the vehicle.

Alan Sperling 
Rating:
5.0

This location is best, the staff always finalize all the rental process smoothly and quickly. Thank you for the great service.

Noor Al-saden 
Rating:
5.0

The staff are really helpful and they finalize the checkin very quickly. I am really happy with 100 steeles ave branch. Thank you.

Noor Al-saden 
Rating:
1.0

Although I added gas as I was supposed to, I was charged a fuel fee. They refused to removed that fee. Complete scam.

Elan Beer 
Rating:
4.0

Customer did not leave a comment.

David Lewis 
Rating:
5.0

It's ok nice and good

Segundo Laureto 
Rating:
5.0

Customer did not leave a comment.

Noor Al-saden 
Rating:
5.0

Car needed to balancing. It was shaking while driving. Other than this I like everything. Take the car and return it was so easy.

Mahir Sarac 
Rating:
5.0

Customer did not leave a comment.

Alexandre Pstiga 
Rating:
5.0

Customer did not leave a comment.

Tony Janssen 
Rating:
4.0

The two customer service attendants were very courteous, and absolutely respected the reservation and all pricing that was provided in the reservation prior

Neil Henderson 
Rating:
5.0

Customer did not leave a comment.

Yen-Ching Kuo 
Rating:
5.0

Thank you

ANGELO HARAMIS 
Rating:
5.0

Customer did not leave a comment.

raut rahul 
Rating:
5.0

🤗

ELMUROD HONKELDIEV 
Rating:
4.0

Customer did not leave a comment.

Hamidreza Mohammadi 
Rating:
3.0

Please check your blankets, as ours were very dirty and stained with some dark oil stains, which transferred to our light coloured furniture and now we need to get it professionally cleaned. Very expensive. For the same price we could have gotten movers and pay the $400 for the same 4 hours. Very uncomfortable truck. Driving it felt dangerous and unsafe, everything was shaking. I will not recommend U-Haul. Very upsetting

Svetlana Kachina 
Rating:
5.0

Easily the best experience I've had. Getting the truck was easy, the truck itself was properly maintained, staff were polute and professional.

PETER CALLAGHAN 
Rating:
5.0

Customer did not leave a comment.

Woong Hee Lee 
Rating:
5.0

Customer did not leave a comment.

ANGELO HARAMIS 
Rating:
5.0

This location was organized and efficient. Everything worked out as planned.

Larry Zeligson 
Rating:
5.0

Good and friendly

Salah Haidar 
Rating:
5.0

Customer did not leave a comment.

Diego Monsao 
Rating:
5.0

The staff is very friendly and knowledgeable, they also processed my request very fast, which is very appreciated.

Noor Al-saden 
Rating:
2.0

Customer did not leave a comment.

Roque Fossari 
Rating:
4.0

The track was leaking at cargo side. All if my boxes and furnitures got wet from ceiling drops . At the beginning I thought the wet floor is because of wet shoes but once we put the boxes inside cargo section I recognized they got wet because of ceiling leakage. It damaged my boxes and furnitures which was disappointing

HAMID ABAREGHI 
Rating:
3.0

Customer did not leave a comment.

Roque Fossari 
Rating:
5.0

None, the reservation process was smooth, the staff was friendly and helpful, and the entire process was pleasant.

Noor Al-saden 
Rating:
5.0

I have to say I am very happy for everything thank you all

Salah Haidar 
Rating:
5.0

Great job. Thank you!

Barry Fruitman 
Rating:
4.0

Customer did not leave a comment.

Paul Tuazon 
Rating:
5.0

Customer did not leave a comment.

Philip Winestone 
Rating:
2.0

Truck was dusty and muddy. Despite reporting the issue, no cleaning was provided. Disappointing experience with cleanliness.

Kanishka Karimi 
Rating:
5.0

Customer did not leave a comment.

Romans Bickovs 
Rating:
5.0

Customer did not leave a comment.

Meysam Shafiee 
Rating:
5.0

Customer did not leave a comment.

Ali Mahdavi 
Rating:
5.0

Customer did not leave a comment.

Sorin Iszlai 
Rating:
5.0

Customer did not leave a comment.

MOHAMMADI FARJAM 
Rating:
5.0

Customer did not leave a comment.

FRANK DIMITRIOU 
Rating:
3.0

Van was muddy. Driver’s side and in back.

Gina Dagonas 
Rating:
4.0

Make sure to include the requested rental equipment. Mine was missing and still got charge for the rental fee.

YU-CHEN YEN 
Rating:
5.0

Keep up good work 👏

SHAHROKH JAHANGIRIAN 
Rating:
2.0

I was not able to check in online and return the van. The website and app didn't let me to return the van , I had to leave it as it is and they did it on behalf me the next day, but they charged me extra for it. I didn't ask to did it, I was ready to return it myself, but the app didn't work. Not renting from this company again. It was on purpose to charge me extra!

Ayshan Mammadli 
Rating:
5.0

Customer did not leave a comment.

EMMA MOHABT 
Rating:
3.0

Customer did not leave a comment.

Paris Zakrzewska 
Rating:
5.0

Customer did not leave a comment.

Rui Kang 
Rating:
5.0

Customer did not leave a comment.

RICHARD KALPAKIAN 
Rating:
5.0

Customer did not leave a comment.

Honor Malona 
Rating:
3.0

Driver door would not fully close which created a safety and security issue. Driver window Handel completely fell apart when I tried to roll down the Window

Jonas Feldman 
Rating:
5.0

Customer did not leave a comment.

Andrei Cojoaca 
Rating:
5.0

All good. Thanks

armin weber 
Rating:
3.0

The inside of the vehicle (driver and passenger place) is very dirty, there are spilled coffee and garbages most likely from previous people who rented the truck. I hope cleanliness can be maintained for every customers satisfaction.

ric jordan 
Rating:
5.0

Customer did not leave a comment.

liyuan xiang 
Rating:
5.0

The information on the location of the key boxes could be improved. I was looking for the lock box in the front door of the location, as the apps states it'll be located there.

Luis Pena 
Rating:
5.0

Keep the same workers

Ivane Dzamsashvili 
Rating:
5.0

Customer did not leave a comment.

David Platt 
Rating:
5.0

Add more smaller vehicles to fleet

Mukul Pande 
Rating:
3.0

The back door locker had problem to open and close. During the day when I called the office (100 steeles Ave) to ask just a question, nobody picked up despite I called several times! I did not receive any information in regard to road assistance regarding how can I contact them if needed, when I was booking the truck.

Davood Mohammadi 
Rating:
5.0

Customer did not leave a comment.

Romana Poe-Anderson 
Rating:
5.0

Customer did not leave a comment.

ANDREY PAUL TOMENBANG 
Rating:
4.0

Return is not intuitive. And the system is broken. I took all the pictures but it didn't approve any . I spent 30 minutes trying and retaking it.

Stiv Kotlev 
Rating:
4.0

Customer did not leave a comment.

hassani nima 
Rating:
5.0

Customer did not leave a comment.

Reza Davoudi 
Rating:
4.0

Customer did not leave a comment.

Kosala Almeda 
Rating:
5.0

Customer did not leave a comment.

Zachary Henry 
Rating:
3.0

Call the location to find out the closing time as 6pm. When I got there to the counter at 6:55pm no one is available to check the vehicle to let us know the status of if any further billing.

sathyaseelan thambirajah 
Rating:
4.0

Customer did not leave a comment.

Joowon You 
Rating:
1.0

They charge me higher money per kilometer. And i have to force pay it

himanshu pandit 
Rating:
2.0

Truck broke down 2x Truck was dirty

RICHARDL AMBROSE 
Rating:
4.0

Customer did not leave a comment.

Joanne Lee 
Rating:
5.0

Customer did not leave a comment.

DWIGHT BURRELL 
Rating:
2.0

The staff was great but the location is very hard to find. I didn't see any Uhaul signage in front of plaza or the storefront

SHELDON MARTIN 
Rating:
5.0

No idea

Akbar Jahangiri 
Rating:
5.0

Louisa was very courteous and helpful on pick up in the morning of the Sunday. The 10 foot truck was an absolute perfect fit for my needs, offering, for virtually the same price, much more room than the cargo van and allowed a 5‘,8“ person to stand straight upright . It was also comfortable and gas mileage is surprisingly good. Brought it back that evening - dropped keys off and Received my invoice the next morning without any surprises! Would highly recommend

Neil Henderson 
Rating:
5.0

Quick check in and easy drop off at the end of the day. I would just warn that the parking area would be tight to get in and out of with one of the larger trucks.

Peter Bubar 
Rating:
3.0

Make sure the truck is in safe and working condition!

rYAN lEVIN 
Rating:
2.0

Truck was so dirty. Had sticky stains

Margaret Pardilla 
Rating:
5.0

Tire monitoring system alarm

VITALIY KULESH 
Rating:
4.0

might be a good idea to have extra staff working at the beginning and end of the month when demand is high.

ROCHELLE LATINSKY 
Rating:
5.0

Excellent, and speedy service. Would highly use them again.

John Chak Fung Wu 
Rating:
5.0

Customer did not leave a comment.

Robert Snow 
Rating:
4.0

I rate this location as above average because it was a bit difficult to locate it. A signage at the entrance to the plaza will be helpful. The rental office was very good, courteous and took good care of my needs.

Venkat Srinivas 
Rating:
5.0

Customer did not leave a comment.

Andrew Ahn 
Rating:
5.0

Customer did not leave a comment.

Michelle Medida 
Rating:
5.0

I rented a trailer that had previously been used to haul trash. I had to wash it out before I could use it. I’ve rented from this location before and this was an unusual occuurence but wasted a lot of time

Allan Shiell 
Rating:
4.0

Customer did not leave a comment.

Isaac Abitbol 
Rating:
5.0

Everything was fine and the rental went well. The only issue was the cleanliness of the vehicle. The front, cab and box were all filthy when we picked it up. We swept alot of sand out of the cargo area. The rest was returned as it was received.

Nancy Altenburg 
Rating:
5.0

Customer did not leave a comment.

Arzu Turan 
Rating:
5.0

New car. I'm happy.

RASHAD MEHDIZADE 
Rating:
3.0

Ensure additional moving equipment ordered are available.

Sheryl Moi 
Rating:
5.0

The steering wheel was broken wherein to go straight the wheel had to on its side, the vehicle was old and very battered. Did not feel safe to take long distances. But overall wonderful customer experience!

GAIL ZARBIV 
Rating:
5.0

solo deben actualizar la dirección, no está correcta y a la tercera vez pude llegar, la señorita es joven y le falta profesionalismo carisma para atender

Isiai mendez 
Rating:
3.0

Customer did not leave a comment.

Matthew Lowe 
Rating:
5.0

Customer did not leave a comment.

Joshua AUCOIN 
Rating:
3.0

car was not cleaned at all! then at the checkout time, you ask if the car needs to be cleaned for the next family and when i say yes, you want to charge me for cleaning!!! the van was not cleaned from the beginning. and they tried to clean it when my time started! 2pm was my check-in time, i can not wait until they clean the car! they should have done it before my time start

MOHAMMAD EGHLIMA 
Rating:
2.0

I was instructed to hook up the trailer to my vehicle because the site does not do the hook up

Abraham Friesner 
Rating:
3.0

Customer did not leave a comment.

ELI Kanevsky 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top