Absolutely horrendous experience. Truck hadn't been checked in, so we did not have prior info about the vehicle. There was food in the truck - it hadn't been cleaned. We were not able to check in online, so the person at Aubuchon just gave us the key. We did not get a full tank of gas to start, which we usually do when renting trucks, so we filled the tank, not knowing how much we would be using. A full tank lets you get where you need to go, and then refill to the original amount. The appliance dolly we ordered was not included. The added time it took to get this vehicle made us late for our arrival time. Corporate will be receiving a phone call about the terrible service.Joseph B.
Customer Reviews for Aubuchon Hardware #54
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.joseph C.
El cliente no dejó un comentario.Adam J.
El cliente no dejó un comentario.Nancy D.
El cliente no dejó un comentario.Louis M.
El cliente no dejó un comentario.Jeffrey H.
The worst I have ever seen my uhall was dirty whole mud in and out the ramp was full of mud crash in the front driver seat and passenger seat the service there was very rude they were happy to let us rent a U-Haul .I have pictures of my uhall and I am very unhappy with my serviceSHANNON O.
El cliente no dejó un comentario.Ron V.
Said everything was fine with acceptable amount of gas in tank and then charged me extra money after the fact. This experience caused me to actively recommend other rental services over Uhaul. I will go out of my way to spread my story to anyone considering renting from this service.TIMOTHY T.
El cliente no dejó un comentario.Bryan L.
El cliente no dejó un comentario.Tarathip P.
Faster website/computer.Richard D.
El cliente no dejó un comentario.Bradley P.
El cliente no dejó un comentario.SONYA D.
I never ordered anything online before and I think your app is a little difficult. I didn't understand why I had to keep filling out the same thing. Other than that you guys were the best! I love you Allison! Made me feel very comfortable and at ease :-). You guys are great! Keep up the great work!Tammy R.
Just a small kiosk was confusing and time consumingKATELYN T.
El cliente no dejó un comentario.Kenneth T.
They need training on the computer systemDouglas G.
El cliente no dejó un comentario.JOY M.
El cliente no dejó un comentario.Phil M.
It was easy to make the request and return. Just one simple idea to show how to place the wheel straps before you load the vehicle. When. The car is resting on them it can be a little hard moving it off them to ajust them. They were very easy to work with for this item to rent.Steven Jeffrey F.
El cliente no dejó un comentario.Nicole F.
Usuck sould be the name of your company. I've worked with you on your screw ups and I get reimbursed with mileage I didn't need. Sadkevin C.
El cliente no dejó un comentario.Luann F.
All we had to do is drop the key in the box outside. Easy peasy!Carole A.
El cliente no dejó un comentario.John Q.
Staff was very friendly and helpful. Will use service again.GLEN F.
El cliente no dejó un comentario.Margaret B.
El cliente no dejó un comentario.KURT W.
No suggestions at this time. Would highly to do again or recommend for another customer.Charles H.
The folks at Aubochon were clueless about how to rent vehicles. They had to put me on the phone with a dispatcher to go through the process again. Even though I went online the day before and registered and confirmed a van, they did not have the van or any record of my registration - even with my confirmation #. And the replacement vehicle they gave me was filthy: in both the cab and the truck bed. They seemed unaware that they even rented u-haul vehicles.John H.