Had to wait long to get the service . Even i had online confirmation and everythingSavieo S.
Customer Reviews for Athlone Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They did not have the advertised equipment. Their computer didn't work and check in was extremely frustrating.Jacqueline H.
The dolly that i requested and paid for was not supplied by uhaulJason M.
The truck and equipment I booked far in advance for this pickup date were at the location when I came to pick it upâ€¦ yet the guy at the desk would not release it. An hour and 20 minutes later (during my tight 3 hour move out window) he gave us another truck that was there that was 1/3 of the size I had reserved. We had to make multiple trips to move everything in this small truck and I ended up paying way more for the original rental quote due to extra mileage. It was so much extra time, work and stress. I honestly will never use uhaul again it was such a horrible experience.Alynne O.
The service at this location is absolute crap. I had an appointment to pick up a truck at 8am. The dealer was nowhere to to be seen quarter after and I had to call him on his cell to get him to open the location. He mumbled and could not hear a word he said. Very rude and clearly doesn't care about the client. To make things worse, my truck wasn't there! The guy who was supposed to drop it off was over 24 hours late! No acccountability. None. All he said was that we'd have to wait until 9am to call customer service. I couldn't wait an hour as I was on a tight schedule (hence the reservation I made 3 months in advance). And finding a truck ad-hoc at the end of thr month would have been near impossible anyways. I had to take a smaller truck (which screwed someone else over mind you) and make way more trips. Spending more on mileage and fuel. The truck was dirty with busted mirrors and visors. The suspension was absolute crap and the bearings were probably close to shot. I also didn't get the moving blankets I ordered or the dolly I reserved. Lots of my furniture got damaged because of this. This experience completely turned me off from u-haul. Unless u-haul reimburses me somehow (more than the 50 dollar guarantee) I will never use u-haul for my moves again.Dominic G.
We did not get the dolly or the pads that we had reserved. There was nothing but problems with this uahul experienceTyler B.
El cliente no dejó un comentario.Amir K.
Very friendlyCheryl M.
El cliente no dejó un comentario.Jason P.
A very poor excuse for doing business I love uhaul. I believe in what they stand for giving these small businesses an opportunity to be part of the franchise. That being said I rented a truck with out ever showing my ID. As I was leaving a customer was driving away in a truck that had the catalytic converter cut out and lights outGarrett H.
We always rent our uHaul truck at this location. The new owner is also very accomodating. Great customer service. I highly recommend them if you need to rent a uHaul truck.Mae I.
El cliente no dejó un comentario.Laurie P.
El cliente no dejó un comentario.Erik K.
Great customer service at the counter however, the truck was so dirty inside cabin and cargo.Ramiro R.
El cliente no dejó un comentario.Bernard B.
El cliente no dejó un comentario.Cheryl G.
Customer service was great,everything went smoothly.Alex D.
Didn't have any equipment I had ordered to go with the truck. Then would only accept cash as payment. Wasted over a hour of my rental time having to find the equipment I needed. Extremely unhappy with this retailerBlake B.
El cliente no dejó un comentario.ALCIDE C.
The keys for the truck that I had reserved at Saint Albert furniture and Appliance we're not left in the lockbox so I had to phone into U-Haul to find out what was going on and had to go the above location which was out of my way. The back of the truck was very dirty and I had to sweep it out before we could use it. It look like it was used to haul fertilizer or some other white substance. The floor of the interior of the truck had a lot of gravel and rocks in it otherwise the interior was fairly clean. The exterior of the truck was also very dirty.Richard E.
Not treat them like garbage, accuse them of not filling up, and especially treating women like cr*p because they're so called â€œvulnerableâ€. Literally the worst experience ever and won't use again, nor recommend them to a friend. I'll tell them to AVOID AVOID AVOID this location. Scammers.Liliana K.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.David U.
They were able to accommodate a last minute change and get us a bigger vehicle for the day.Sharon S.
The person (cashier was very slow. I accidently deleted the end milage.. She wanted me to go back, the previous owner never did that to me. My ending milage was (147 - 135) Last 3 digits. I left the keys on the counter & left.. I was honorable to accept her slow response.. even the previous time.. I didn't have this poor service.. before.. Also as I mentioned to April.. The truck has to be treated for Bed bugs.. I have made my state ment & will follow-up email tomorrow Bad service..Anthony J.
Keep the trucks cleanMile L.
The truck was not clean inside or out. No inspection of vehicle, these curb side one truck stores do not live up to the reputation that I expect from U-Haul at all. I won't rent anywhere but a U-Haul dealer from now on.Lawrence A.
El cliente no dejó un comentario.Paul L.
No improvement neededShane G.
El cliente no dejó un comentario.Temesgen K.
This rental experience was an absolute disaster. Our rental time was before our first location opened and online pick up was not set up. By the time customer service was able to get to us the location should have been open but they were late. The reservation was transferred to a different location. We traveled there and the woman working had to call someone to walk her through the pick up process. We were an hour and a half late by the time we left with the truck. When returning the truck there was an extra $15 charge that we hadn't been asked about. Stood in the store for over half an hour to get it sorted out with 2 of us having to speak to 3 different people. Instead of waiving the fee that was not part of the original reservation the store had to pay us out of their register and making us feel terrible for costing them money. Worst experience I have ever had with a rentalNatasha-Lee V.
Clean your vehicles ! The van we rented smelled terrible ( wet dog ). We had the sanitize the vehicle ourselves and the wipes we used were black afterwards.Michael W.
El cliente no dejó un comentario.Alexandre B.
El cliente no dejó un comentario.Ferdinand F.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Pablo C.
Vehicle was clean and ready for pick-up on time. Check in was easy and the return of the vehicle was dealt with promptly.Bruce B.
Worst experience ever . I waited 1 hour till the no clue woman which had to FaceTime someone figured out to give me contract and keys . Poor communication no explanation. Rude to me and part aggressive . When i brought the truck back i waited 45 min till everything with the paper and payment was finalized.it ruined my whole day . What you can do better have ppl work who understand the process.andreas S.
El cliente no dejó un comentario.Edward R.
El cliente no dejó un comentario.Ahmad H.
Provide printed/emailed receiptCurtis C.
The only downside of the van is â€¦ you have to adjust the side mirrors manually otherwise it's still runs good.Margie P.
Lower your rates...Uhaul makes a million off of low income people...Nichel and dime us all. It should not cost my girlfriend and myself $300 to move a 2 bedroom suite with a 10 foot truck...going only 14km round trip in Edmonton. That is just plain crazy. Thanks. HOWEVER I only use Uhaul when I Have no other choice. Take care. P.S. Your customer service overall is completely disgusting. Work on it Uhail staff.Jason K.
El cliente no dejó un comentario.Gary H.
Excellent professional service! Thank you!Kristen F.
El cliente no dejó un comentario.Damion G.
The employee that was supposed to give me the key did not know how to do anything so she had to call her boss. I tried to tell her I checked in online and had the page up that proved they could give me the key. She was extremely rude to me and spent 30 on the phone with her boss just to tell me that she couldn't do it.Tri N.
Staff did not know how properly use the computer system for pickup or return. Needed to facetime an off work colleague to assist. Uhaul specific debit/credit terminal would not maintain connection to complete debit transaction. Had to redo multiple times. Eventually went with cash for the refund amount as transaction would not completeShawn E.
El cliente no dejó un comentario.Alexandra F.
El cliente no dejó un comentario.Daniel C.