Great place to rent a truck from
CLARENCE S
Customer Reviews for At Rozzelles Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best service hands down love this place
JEFFREY PThe fella who helped me was super nice and got me processed quickly. Thank you!
chris mThe equipment was clean. However the charger port did not work. Being that this was reserved to travel over 1000mi, it would have been nice to have a working port. Aux did not work either.
Robert DThe movers are horrible i will be calling to file a complaint
Porcia GThe guy at the counter was really nice and helpful. Everything was set and ready to go when I got there. Would definitely use him again
Sharae PMr rojive has a great smile as well .great spirit.abd was willing to help us with everything.i needed thank you for your help
margaret aI had to put gas in it before I even made it to my 1st stop!!!
carmine rThe return of the vehicle was a third-party. It was not pleasant. He was very rude and piss me off. I would not recommend it take him off your list.
Steven GDirty smelly and had to jump the rental SEVERAL times !!!!
Marisol GI really don't know.
Garfield MEverything was acceptable
Cynthia HAmazing customer service at this location. Would highly Recommend.
Maya SThe owner is always nice, he helped me choose the correct truck for my belongings. I reserved it in advanced to prepare myself and he was very helpful. The truck was ready and clean ready to roll out! Thank you My Friend! You made my move so much easier! I will truly recommend this place! Don’t forget to go in his store for a cold drink for the ride!😇
jara mIt's in an industrial area. If there weren't already trucks parked there, I would never have thought this was a drop-off location.
John CNothing
Andre SNot only was the front inside cab of the truck dirty but so was the back. The steering wheel was sticky and chips on the floor, which I took a picture of. I would of added more pictures if it allowed me to. The brakes jerked when applied, and the acceleration was off.
Robert HEquip ready upon arrival. Excellent service.
Shannon CEasy to setup/Rent & return.
Armund RThe equipment I got was dirty, yet they are charging me for cleaning even though i showed them the pictures of the truck
Valantina AThe manager at this location is very friendly and helpful! Would definitely use the service at this location again.
Olivia DI put more than enough gas why did i get charged more
Themon HKeep up the great job
modupeola mThe truck I rented was not clean and the driver door was broken so I had to enter through the passenger side.
Shanah ANot open when they said they were. Dirtiest and smelliest truck I have ever rented from U-Haul. Absolutely disgusting.
RICARDO CThe truck was nasty. The check engine light was on. I didn’t want to touch anything and I wasn’t sure it was going to get us to our location.
Rebecca HI would avoid the location at all cost. The owner of the mini mart is very rude and offensive. He has no professional customer service skills and the way he talked to me was beyond disgusting.
Ralasia SNothing really.
Vanessa SGreat overall experience. Quick and easy
brenda mWas excellent service
Glenda CThe person at this location was very professional and efficient with my trailer rental.
QUINTIN PAgent was very helpful and nice
Pradeep Kvery easy and convenient. Great experience.
Judith SI need to help my granddaughter move so I rented a truck for 24 hours. When I got the truck at 1:00 pm I was told that I could only have the truck for 10 hours and it would need to be back at 11:18 pm but the time could be extended to 9:00 am the following day. I live on another side of town so not wanting to get up early the following morning to return the truck I had to rush to move so I could return the truck the same night. I didn't know I had to take pics of the truck's interior for cleanliness until I read the text after the truck had been returned. I called the renter the following day to tell them that I wasn't aware of the pics for the return. The wife said she would have her husband call me because he handled the renting. I never received a call but I was charged $25 for the clean-up fee. We have rented from U-haul many times and any location will verify that we have never returned a truck uncleaned. Apparently, the owner of this location figured since I didn't have pics to prove that the truck was clean when returned, they would go ahead and charge a cleaning fee because it would be my word against theirs. I'll never do business with this location again. They are dishonest and I won't recommend them to anyone. If you want to improve for the next customer let the owner at this location know that they need to abide by the rules of U-haul because the time they allotted was unfair. They put me under undue stress just so I could meet their 10-hour deadline. And they could've told me about the pics needed for the return because being in a hurry to get my moving done checking my phone for texts was the last thing on my mind.
Charles LI rented my truck from a different location. I originally had a pick up time of 11AM. My movers that I hired through U-Haul called and said they needed to come earlier since they had another moved scheduled after lunch. I changed the time to 8AM. The movers called back and delayed the move. Since Hurricane Ian was blowing hard at 8AM and my movers were coming later I arrived at 9:12AM and my truck, Dollies and Blankets were rented to someone else. You had my credit card information and had already charged me. Why did you give away my truck.
Larry KAbsolutely phenomenal experience! Customer service truly top notch - the team helped set us up for success on a long day of moving!
Alyssa B