Customer Reviews for Astoria Mini Storage
(U-Haul Neighborhood Dealer)

975 reviews

549 Hamburg Ave   Astoria, OR 97103

(503) 325-2825

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(503) 325-2825

549 Hamburg Ave
Astoria, OR 97103

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: 10 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Francis Fabela 
Rating:
5.0

First time renting a car transporter, he made it really easy and hooked it up to my truck for me. Then when he realized my car required a 6 pin plug instead of a 4-pin that the trailer required, he had the adapter in stock and hooked it all up! I was able to return the trailer a day early, after hours easily. The trailer was so easy to use, everything worked so perfectly, debating just to continue to rent in the future instead of buying our own!

Tiffany Nelson 
Rating:
5.0

Vehicle was clean, ready and full of fuel. Check in and return was easy and fast. A+

Kevin McHone 
Rating:
5.0

Nothing, I had a much better experience than last time. Everyone was thorough with details and courteous. Fantastic time over all

Rachel Sizemore 
Rating:
5.0

Very helpful, friendly, and straightforward service. Will definitely rent from here again when the need arises.

andres Saazar 
Rating:
5.0

These guys were awesome, very knowledgeable. I was in and out in just a few minutes and on my way. Thanks Astoria Mini Storage and u haul.

william white 
Rating:
3.0

Customer did not leave a comment.

Chuck Page 
Rating:
5.0

Excellent,helpful staff, all I needed to do is pull away with the trailer I needed.

Scott Rygg 
Rating:
4.0

More trucks available for one way. Asked for a 26ft truck about a week in advance and was called the day before move day and they could only provide a 20ft. (When I say they I mean Uhaul) has nothing to do with the facility. I feel like I shouldn’t have been able to reserve a truck if they already knew I couldn’t have it… so that was extremely disappointing.. The Uhaul location was great. Friendly. And made the transaction painless.

AMANDA JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Thomas Bird 
Rating:
5.0

Customer did not leave a comment.

Abby Schwaderer 
Rating:
3.0

I don’t feel like they really care about customers

Serval Traficante 
Rating:
5.0

I can't think of anything.

curt davis 
Rating:
3.0

Everything was great until my storage unit was broken into. I got the unit for a family member who was suddenly moving to this area unexpectedly and was very happy to find that Astoria Storage was the only place around that had unit’s available. If you rent an outside unit …. it’s fair game for anyone to break in as there are no cameras or fencing to prevent anyone from coming in or out.Someone was able to cut the lock on my storage ….. go inside … shut the door back down and have all night to open and go through every box in my storage. The place is clean… the people are nice …. the price for the storage was normal …… the problem is ….. your belongings are not safe. Good Luck !!!

MICHAEL BARTER  |  Overall Experience 
Rating:
4.0

The crew I interacted with at Astoria Mini Storage got me all checked in with courtesy and efficiency, we're polite and helpful the following day, and my equipment was clean, inspected, fueled and ready. The app is confusing and has glitches; better to work with these humans in person.

Nicole Plotkin 
Rating:
5.0

Customer did not leave a comment.

Michael Douglas 
Rating:
4.0

Customer did not leave a comment.

Scott Osborne 
Rating:
1.0

UHAUL is incapable of following federal and state law permitting active duty military personnel to rent equipment with an expired driver's license when presented with a valid military ID.

WESLEY GARBER 
Rating:
3.0

This was, by far, the worst experience I’ve ever had. The app didn’t work, and made this an absolutely horrible mess!

Susan McCaughey 
Rating:
1.0

Office opened 15 minutes late. Told I needed to hook up the trailer myself—although older gentleman did come by and help me—which I appreciated. Trailer tails lights didn’t work on one side of trailer.

James Kemble 
Rating:
4.0

Tom was extremely kind and helpful. He helped me switch vehicles from the one I reserved to one that better suited my needs. He asked about all my packing needs, I declined, but it was kind. He walked me to the truck, and waited while I verified the licence plate in the text I received. He was patient while I checked the gas level and helped me see where it showed on the paperwork he had given me. Wonderful personal service!!! The only thing I can say, is that the passenger seats weren't completely clean. There was dried mud on them, but the rest was clean. Thanks to Tom for making this easy!

Amy Green 
Rating:
4.0

The 10' truck I rented for the day had a noticeably worn suspension system and did not ride well. The e-notification on the dahs indicated constantly 'service needed soon' for the suspension.

Scott Raymond 
Rating:
5.0

Very helpful, informative, friendly, competent service.

Russell Perkins 
Rating:
5.0

Great customer service! Thank you!

Mary Paige Rose 
Rating:
4.0

Customer did not leave a comment.

Dianna L. Johnson 
Rating:
5.0

Customer did not leave a comment.

Dennis Hale 
Rating:
3.0

No "after hours" pickups, most recent rental had 2 problems. (No right rear turn signal/brake light and TPMS fault.) Terrible mobile signal at site, and no clear markings of a usable wifi network. Only u-haul retailer in 15 mile radius, so few other options - better off going to Gearhart unless, they don't have what you need. Staff is friendly to "most" people.

THOMAS BIRD 
Rating:
5.0

Self Drop Off should be easier to access from main webpage, but everything else was a breeze. All equipment was functional and picking it up was simple.

James Joseph 
Rating:
4.0

Level the parking area so trucks are not parked in large puddles.

Larry Bryant 
Rating:
4.0

Customer did not leave a comment.

Doris Busse 
Rating:
4.0

Customer did not leave a comment.

Jamey Burris-Fish 
Rating:
5.0

Plenty of room to drop off the truck. The employee working the desk was helpful and completed check in for me since I had no cell service to complete it remotely myself.

Scott Miller 
Rating:
5.0

Another superb experience.

Renee Barasch 
Rating:
5.0

Terrific in every measurable way.

Philip Barasch 
Rating:
5.0

Great customer service

Lloyd Anderson 
Rating:
5.0

Everything was excellent Bill is a true professional😊

Curtis Dawson 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Fakes 
Rating:
5.0

Fast check in, modern van, easy to drop off

Amanda Salmick 
Rating:
5.0

Customer did not leave a comment.

Jodi Anderson 
Rating:
4.0

Customer did not leave a comment.

Lawrence Riper 
Rating:
3.0

There was dried spilled pop on the passenger side dashboard. My boyfriend set his hat up there and noticed it and his hat got dirty/sticky.

sara rogers 
Rating:
5.0

Customer did not leave a comment.

JUDITH GRAY 
Rating:
5.0

Bill at the front desk was extremely helpful and kind at check in. The manager that checked me in with the truck was equally pleasant to deal with. I will continue being a regular customer at the Hamburg Ave location.

Rachael Harris 
Rating:
5.0

Customer did not leave a comment.

Robert Waltemate 
Rating:
5.0

Great location and great service. Super efficient.

Christopher Klahn 
Rating:
5.0

Courteous, knowledgeable employees and excellent equipment!

DONALD RICHMOND JOHNSON 
Rating:
3.0

Staff cannot arrive at the scheduled pickup time for multiple customers and expect to get everyone out the door on time.

John Houser 
Rating:
5.0

Customer did not leave a comment.

jim Thompson 
Rating:
5.0

No need for improvement!

Michael Brockman 
Rating:
5.0

Customer did not leave a comment.

Catherine Bates 
Rating:
5.0

The man who rented to us was very kind and helpful. This was especially nice because it was a difficult time for our family

Charlie DeDolph 
Rating:
4.0

All was well. Thank you

Anna Moltzan 
Rating:
3.0

Customer did not leave a comment.

Denise Morris 
Rating:
5.0

I cannot add anything to my experience. Tom, the service person was exceptional in his service and in his demeanor. I'll be back!

Michelle Bright 
Rating:
5.0

Nothing agent was extremely helpful and very nice great experience thank you!

Ray Monohon 
Rating:
5.0

Customer did not leave a comment.

Dennis Hale 
Rating:
3.0

Customer did not leave a comment.

Aaron Jones 
Rating:
5.0

Customer did not leave a comment.

barbara Everson 
Rating:
5.0

The milage was a bit more than I thought but with gas prices it was okay. The person who helps was just fantastic...

chere collier 
Rating:
3.0

Customer did not leave a comment.

James Lane 
Rating:
3.0

No issues with drop off using the online return. Key return box is clearly visible on premise. Quick and easy. Kind of run down location hence 3 stars, but felt safe and the parking area was large and easy to drive into even with a large 26’ truck.

Jordan l Probasco 
Rating:
4.0

Customer did not leave a comment.

James Lane 
Rating:
5.0

Customer did not leave a comment.

ADAM VALLEY 
Rating:
5.0

The gentleman there is super. I have dealt with him before and he is patient and very supportive. I highly recommend Warrenton.

Jaqui Robbins 
Rating:
5.0

I was amazed with the prices compared to other storage places. Thank you. If I ever need storage again , I will be back.

Elizabeth Hickey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Jones 
Rating:
3.0

Customer did not leave a comment.

Jackson Ross 
Rating:
2.0

Fix check out process. The operator could not use system. Could not take a picture of driver license. Ran credit card and said he emailed me the receipt. This of course was not done as it’s part of the return process.

kelly van de hey 
Rating:
5.0

Customer did not leave a comment.

CAROL SEILER 
Rating:
5.0

Customer did not leave a comment.

David Mullenax 
Rating:
5.0

Customer did not leave a comment.

Kevin McHone 
Rating:
5.0

Customer did not leave a comment.

Mel Zundel 
Rating:
5.0

Customer did not leave a comment.

Mark Gelbrich 
Rating:
1.0

Aside from the painfully slow checkout process at their office, Uhaul was unable to provide the vehicle that I had reserved. The clerk checked my in at the office and after entering all of the required contact and payment information for the contract I was informed that the vehicle was not available for a one-way trip - only local trips - as I was being handed the key to the truck. Since no other similar sized trucks were available I chose a larger truck as a replacement. Once again, after entering all of the required contact and payment information for the contract I was informed that the vehicle was not available for a one-way trip - only local trips - as I was being handed the key to the replacement truck. After selecting a smaller truck rental I was finally able to complete the data entry for the contract, again, and leave with the vehicle. I have never experienced such a degree of slowness and disorganization at a Uhaul facility I can understand difficulties in obtaining certain equipment at specific locations but once a reservation is placed I do expect Uhaul to provide the agreed upon product at the specified date and time. I am not eager to repeat business with Uhaul again if you cannot provide the services that I select when I place a reservation.

Robert Andrews 
Rating:
4.0

Everything was covered.

Sandy Preston 
Rating:
5.0

Customer did not leave a comment.

Brent Brunmeier 
Rating:
5.0

Customer did not leave a comment.

BILLIE WARRICK 
Rating:
4.0

Service was friendly and efficient.

Scott Huster 
Rating:
5.0

Customer did not leave a comment.

Michael Talley 
Rating:
3.0

Customer did not leave a comment.

SHAWN WONG 
Rating:
5.0

Great service in every respect!

Howard Collins 
Rating:
5.0

Free 😄

Rochelle Jancek 
Rating:
5.0

Customer did not leave a comment.

Jerry Keenan 
Rating:
3.0

Customer did not leave a comment.

Amy Savage 
Rating:
3.0

The man who gave me the keys was friendly, but not super accurate with his knowledge. He lead us to believe we could return it anywhere with no penalty and had us returning in a location that was incorrect. I’m every so thankful for the woman who helped me on the phone while I was in Port Angeles trying to return the Uhaul.

Janelle Wagner 
Rating:
5.0

Very friendly

FRITZ HOEHN 
Rating:
5.0

The web site ran me through several pages of add-ons to complete the online reservation. Was aggravating as I didn't need/want any of it. An link to escape that would be nice. The staff was great 😊

Kevin McHone 
Rating:
5.0

Great service overall. I was in and out on pickup and return in a few minutes.

Steven Crawfis 
Rating:
4.0

Customer did not leave a comment.

Scott Backstrom 
Rating:
5.0

Great service , will use again.

Marsha Alsdorf 
Rating:
5.0

nothing....It was smooth

Chuck Wallis 
Rating:
5.0

Fix the large pothole as you turn in to U-Haul driveway. Everyone was very courteous and prompt. Will definitely be a return customer. Thanks

Susan Miller 
Rating:
3.0

Lighting around the building is needed. Also please look at numbering the actual units. We could not find the unit when we first got it and had to be shown. Guy at that time said "we don't number them due to the tweekers". That made me very iffy on renting from you. I did and had the place almost a year. No issues with my unit. But heard others were broken into. This could easily be changed with better lighting and cameras around. Would also be nice if someone worked on Sundays so renting a U-Haul could be available. With the cost of the units this should be more then doable.

Jennie Fox  |  Overall Experience 
Rating:
3.0

Make sure it's swept out, fix all the pot holes in the road going in and out of your business, make sure people know they need a lock or some type of bolt to ensure the trailer doesn't pop open.

Cynthia Pagan 
Rating:
5.0

Customer did not leave a comment.

Dale Campbell 
Rating:
4.0

For drop off it was not clear where I could park the van. I had to park in an area that was kind of muddy. I hope I did fine. Signs on the wall were good instructions on how to do the drop off with the key. Thank you

Diana Garcia 
Rating:
5.0

Customer did not leave a comment.

William Ray 
Rating:
5.0

Customer did not leave a comment.

Scott Hollaway 
Rating:
5.0

how do you improve on perfection

Bill White 
Rating:
3.0

Customer did not leave a comment.

Adam Aguilera 
Rating:
4.0

Customer did not leave a comment.

Don Duncan 
Rating:
3.0

Employee was watching tv and didn’t come out to inspect or help me drop off the trailer. Did log the trailer in though

Gary Meyer 
Rating:
5.0

nice & easy

michael Harbeson 
Rating:
5.0

Notice of 20% rent increase dated 1/27/22. My rent due on the 4th or 5th of each month. I had not yet received notice of increase on 2/5/22 when I had to drive down there to make a payment because your phone system did not work. Drove to facility to pay $75 rent, only to find out it was $90 per month. Bad business practices. Good riddance!

BRADLEY GREEN  |  Overall Experience 
Rating:
5.0

When we moved out the staff didn’t properly move us out . The result was that we were charged for a month of usage when we didn’t use it

Anthony Lopez  |  Overall Experience 
Rating:
5.0

Well after 15 years phew ! Was glad to finally place my stuff elsewhere . The young man was very helpful and available to run elevator and unlock doors Was sad to see all the rat urine and rat droppings in the unit when I moved stuff out but other then a few chew marks and it smelled , all in all my stuff was in tact . I hope someone put rat traps out tho others might not take it so lightly . Thank you

LINDA WEIRUP  |  Overall Experience 
Rating:
3.0

Not being able to get into the storage area after 5 pm was an issue.

Jerrie Romero  |  Overall Experience 
Rating:
3.0

Hi, I have an indoor unit at another U Haul closer to my residence, and was able to work out storing my vehicle with them. That way I only make 1 payment, to one place. I appreciate the $6.95 refund.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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