Customer Reviews for Assured Mini Storage
(U-Haul Neighborhood Dealer)

175 reviews

757 Parkview Rd   Winterville, GA 30683

(706) 480-4018

Office Hours

  • Mon-Fri: 12 pm–5 pm
  • Sat-Sun: 10 am–2 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 5:00 pm
  • 3/31/2024: 8:00 am - 5:00 pm
  • 4/1/2024: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(706) 480-4018

757 Parkview Rd
Winterville, GA 30683

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–5 pm
  • Sat-Sun: 10 am–2 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 5:00 pm
  • 3/31/2024: 8:00 am - 5:00 pm
  • 4/1/2024: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The storage unit is a joke, when I had my stuff in storage for a month and a 1/2 I went on January 22nd 2024, I open the storage unit door and to my dismay found that there had been rats ravishing all of my boxes my $1800 mattress was peed on and pooped on Even though I had it standing up at the back of the unit. the manager was very dismissive and said that it was my responsibility to have insurance on my things! However homeowners does not cover rat damage he has been very dismissive has not gotten back with me sissies on the cruise till March..The storage unit is not secure there is a 6 to 8 inch space at the top of the unit which allows the rats or whatever's in the units to run freely from unit to unit I would notRecommend this company I was very disappointed and I'm still waiting for my deposit back and an answer to what they're going to do about all the stuff that was destroyed in my unit I have had to replace many things including close decorations mattress it's despicable

LUCY THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL KEEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark White 
Rating:
4.0

Very nice people

Wendy Mower 
Rating:
5.0

Customer did not leave a comment.

Jennifer Carlisi  |  Overall Experience 
Rating:
4.0

Very friendly and helpful!

Kristina Mitchell 
Rating:
5.0

Customer did not leave a comment.

Deborah Jean Pitt 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOFFER 
Rating:
5.0

Customer did not leave a comment.

abdul rafiq 
Rating:
5.0

Customer did not leave a comment.

Tristan Murray 
Rating:
5.0

Customer did not leave a comment.

Carole Hicks 
Rating:
5.0

Customer did not leave a comment.

Kelly L Leffler  |  Overall Experience 
Rating:
5.0

The service here was excellent! The person who was helping me understood the frustration of my uhaul being canceled multiple times! He helped me best he could, and helped lighten my load a bit as he seen how much trouble i’d been through! Thank You to him for all of his help!!!!

JADE BROWN 
Rating:
4.0

When a business states its hours of operation, they should be open. I was there 10 minutes after opening and the door was locked. I waited for 15 minutes and then navigated the Uhaul app to drop off and scheduled it for 10:30 AM. I was there well past that time and no one was around. However within 5 minutes of me leaving I was hit with a surcharge from the drop off location. No explanation given, just a charge to my account. If they were in the area, they should have contacted me to let me know they were close by. I understand I may have been a couple of gallons short of a 1/2 tank and take responsibility for not getting an addtional fuel to cover it. But why not text me/call me to let me know. I dropped off the truck Saturday morning and did not receive an invoice until Monday morning. Not very professional. I also wanted to discuss the truck. The transmission was a bit tricky to deal with. Probably just an adjustment, but I wanted them to know about it before renting out again. Also the drivers side/outside mirrors do not stay in place, very frustrating to try and drive with a mirror that is not working. Thank you.

earle Moore 
Rating:
4.0

Customer did not leave a comment.

Christopher Redding 
Rating:
5.0

Customer did not leave a comment.

shirley Gabriel 
Rating:
5.0

The guy rich who greeted us for our after hour pick up was super helpful and joyful about getting our truck and being quick and smooth, Rich is a God

nicholas gretnsinger 
Rating:
5.0

It's always a pleasure renting from Assured MIni Storage. The staff is always friendly and helpful. Pro U-haul rental, highly recommend.

MARK MANN 
Rating:
3.0

A bit of an issue since the road it’s on is partially closed currently.

Timothy Haugen 
Rating:
5.0

Customer did not leave a comment.

ANDREW URELL  |  Overall Experience 
Rating:
5.0

Great turn in!

james nichols 
Rating:
5.0

Customer did not leave a comment.

Jennifer Williams 
Rating:
5.0

Good phone reception would help more but I was able to position myself to get an additional bar and that helped.

Richard Turner 
Rating:
5.0

I enjoyed the customer service here at Assured and will return for any of my Uhaul needs! Easy access to the storage unit, and couldn’t have been happier with the experience.

Peter Wright  |  Overall Experience 
Rating:
5.0

He is such a great guy! He is so helpful and kind!

Suzanne Hughes 
Rating:
2.0

Very nice gentleman

Larry Taylor 
Rating:
5.0

I have rented from Assured Mini Storage many times and appreciate the support provided by Rich. I will always use Assured when I need a Uhaul truck.

Allen Miller 
Rating:
5.0

Rich did a great job. Many thanks.

MICHAEL ASHWORTH 
Rating:
5.0

Customer did not leave a comment.

David MatthewsMorgan 
Rating:
5.0

Send more customers to locations like this one. Best U-haul experience in 30 years

MICHAEL ASHWORTH 
Rating:
5.0

Customer did not leave a comment.

Jason Carregal  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark Crum 
Rating:
5.0

Rich is top notch…easy to work with. I recommend Assured for your Uhaul needs.

Allen Miller 
Rating:
3.0

Customer did not leave a comment.

Scott Koss 
Rating:
5.0

Great guy to deal with! Equipment taken care of.

Allen Miller 
Rating:
5.0

Customer did not leave a comment.

Clyde Brannen 
Rating:
5.0

Customer did not leave a comment.

Robert Chatmon 
Rating:
5.0

Customer did not leave a comment.

Audra Singleton 
Rating:
5.0

Customer did not leave a comment.

RACHEL HARTMAN 
Rating:
5.0

Can’t think of a thing. The entire process was seamless!

Cindy Mcfadden 
Rating:
3.0

Customer did not leave a comment.

Janice Dempsey 
Rating:
5.0

Customer did not leave a comment.

Steve Berry 
Rating:
5.0

I really like renting from this location. Rich is always very helpful. The trailer did a great job

PHILIP CAPERS 
Rating:
5.0

Customer did not leave a comment.

Jiri Vlach 
Rating:
5.0

Customer did not leave a comment.

Caitlin Amos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Culver 
Rating:
5.0

Rich has been very helpful over the years that I had my belongings in storage. I have rented several U-Haul trucks and trailers and he is always friendly and professional. If a need arises again this is where that need will be met.

Neil F Hefner  |  Overall Experience 
Rating:
4.0

Mr. Rich was very prompt and very courteous to my nephew and I. He made our unexpected move quite stress less considering the situation. I feel you guys are very lucky to have a well spoken and knowledgeable man handling things.

GEORGE BOGUE 
Rating:
5.0

I have rented from this location many times and each time it has been a good experience. I will gladly recommend this location.

PHILIP CAPERS 
Rating:
5.0

The facility is well maintained, but more critically the office person is helpful.

Michael A Castengera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIN WARD 
Rating:
5.0

Customer did not leave a comment.

Janet Manning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Terry 
Rating:
5.0

All was great

GREGORY MOON 
Rating:
5.0

Customer did not leave a comment.

Angela Born 
Rating:
5.0

Great and knowledgeable service!

Samuel Hefner 
Rating:
5.0

My sofa and shoes had mold and the rats and water bugs were present.

Darlene Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORANGINEKA Morse  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTIN EWING 
Rating:
4.0

Customer did not leave a comment.

Thomas Stavran 
Rating:
5.0

Rich was so helpful to me in a very stressful situation of not being to find a rental truck. He went out of his way to help.

LINDA WILLIAMSON 
Rating:
5.0

Customer did not leave a comment.

Rick Watchorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Lou Plourde 
Rating:
5.0

Customer did not leave a comment.

wade howey 
Rating:
5.0

Owner is reliable, knowledgeable, efficient, helpful, and friendly. I have used this location several times, and I am always happy with my service. A pleasure doing business there.

Suzanne Hughes 
Rating:
5.0

Customer did not leave a comment.

Austin Kovarik 
Rating:
5.0

The owner was friendly, gracious and helpful at every turn. He made storing our stuff easy and enjoyable! I also have rented a truck there a few times. I’d definitely recommend storing your stuff and renting a truck at Assured Storage.

BRIAN MCHENRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Saren 
Rating:
5.0

Customer did not leave a comment.

Mary Brubaker 
Rating:
5.0

Customer did not leave a comment.

Carol Hunter 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Fox 
Rating:
5.0

Customer did not leave a comment.

Joshua Bergman 
Rating:
5.0

The manager Rich was very helpful and accommodating. I have rented from him before and will again.

Neil Hefner 
Rating:
3.0

The actual pick up location (listed above) was fine, and the process was reasonably quick. But this was not the location of my reservation, which was the North Ave, Athens location. The North Ave location DID NOT have the equipment I reserved — I reserved a 5 x 9 ramp trailer with a motorcycle chock. I called UHaul at least three times in the weeks before my trip to stress that the motorcycle chock equipped trailer was essential, and was assured each time it would be available. Ultimately, the trailer I needed was located at the Winterville location (about 20 minutes away) and I got the trailer I needed there, and as mentioned that experience was fine. I think my complaint is more with UHaul than the individual locations. And this isn’t the first time this has happened. It added a layer of stress to a moving process that was already stressful enough. UHaul needs to do a better job of ensuring the proper equipment is ready for pick up at the reservation location.

Timothy Don Degiusti 
Rating:
5.0

Customer did not leave a comment.

Major Mahoney 
Rating:
5.0

Customer did not leave a comment.

Patti Manin 
Rating:
5.0

Customer did not leave a comment.

Harvey Stewart 
Rating:
5.0

Thank you!

Christa G Rittenhouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID WYNN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Dollar 
Rating:
5.0

Rick was an incredible help with our move and planning. Great customer service all the way around.

Nelson Maldonado Rivera 
Rating:
5.0

Customer did not leave a comment.

Neil Hefner 
Rating:
4.0

Customer did not leave a comment.

Tyrone Goolsby 
Rating:
5.0

Customer did not leave a comment.

Kristina Nunez 
Rating:
5.0

Customer did not leave a comment.

ian wright 
Rating:
5.0

Customer did not leave a comment.

Charles Hotchkiss 
Rating:
5.0

Not much , he is a very attentive ambassador for Uhaul.

CHARLES PIXLEY 
Rating:
5.0

Customer did not leave a comment.

Ron Torrence 
Rating:
4.0

Thank you! This was a convenient location.

JOAN MILLER 
Rating:
5.0

These folks were great help. Wonderful to work with!

Kent Ralston 
Rating:
3.0

Customer did not leave a comment.

Eryk Arza 
Rating:
5.0

It is kind of out of the way but well worth the drive.

kristen dijkstra 
Rating:
5.0

Excellent customer service!!!!

Jeff Wilhelm 
Rating:
5.0

Equipment was clean, but engine died 1 hr into trip. This was a bad experience.

Donnie Miller 
Rating:
5.0

I was in and out in 10 mins. Great!

Brian McHenry 
Rating:
5.0

Customer did not leave a comment.

Joshua Wulz 
Rating:
3.0

Great and easy to work with!

Kim Davis 
Rating:
5.0

The trailer was booked through this location. I found the person handling the booking to be extremely helpful both at the time of booking and when I dropped it off. UHaul should be pleased to have this person as a representative.

Michael Castengera 
Rating:
4.0

Customer did not leave a comment.

Pamela Messer 
Rating:
5.0

Customer did not leave a comment.

wendy stephenson 
Rating:
5.0

Customer did not leave a comment.

Anthony Davis 
Rating:
5.0

Customer did not leave a comment.

Keith Gray 
Rating:
3.0

Customer did not leave a comment.

Henry Morgan 
Rating:
5.0

Customer service ( man's name is Rich ) was excellent. The truck was terrific. Price was good.

phillip capers 
Rating:
5.0

The gentleman was very nice and knowledgeable. He was professional and helpful. Thank you.

Suzanne Gomez 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN LEWIS 
Rating:
5.0

Very professional and helpful. I would definitely use again!

Muhammad Mufty 
Rating:
5.0

Customer did not leave a comment.

Pat Toth 
Rating:
5.0

I had a fantastic experience, and the gentleman at the site was extremely kind and helpful. I would definitely recommend using them.

Michael Peneguy 
Rating:
5.0

Customer did not leave a comment.

William Bell 
Rating:
4.0

Customer did not leave a comment.

John Merk 
Rating:
1.0

Have the truck!! It’s was the biggest problem that I was supposed to have the truck pick up on Saturday and you call me Friday evening telling me you don’t have the truck and can I move my date!!

Heather Morgan 
Rating:
5.0

Customer did not leave a comment.

neil franklin hefner 
Rating:
3.0

Customer did not leave a comment.

Robert Ray 
Rating:
3.0

Customer did not leave a comment.

Wesley Solomon 
Rating:
5.0

It was quick and easy and especially handy to have this location be at a storage facility we were using.

Melissa Crowe 
Rating:
5.0

Customer did not leave a comment.

Danny Hunt 
No reviews have been submitted for this location.

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