I thought the site was convenient and the van I rented was well-maintained. The people who helped me were very quick and helpful to interact with, too, which I think is important. I highly recommend their services!Edward B.
Customer Reviews for Assistive Automotive Center
(U-Haul Neighborhood Dealer)
Durham, NC 27704
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 9 am - 5 pm
- Sun: Closed
Special Operating Hours
- 12/23/2021 - 12/26/2021: Closed
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks for your help! Person in office was very friendly and helpful.Gina T.
Friendly Efficient very clean equipment. Mr. ParkerCOY P.
The Guy at place was very helpful with guidance and answered all my questions and ended up being awesome. I would refer anyone of my friends to your location. Nice people and place to do business with. Thank y'all for everything..Jessica K.
I was over charged .. contract wasn't fully explained and agent did not practice full disclosure.Samuel O.
Nothing it was to my approval thanks for asking.Beatrice J.
Customer did not leave a comment.Fadekemi W.
Customer did not leave a comment.Kenya A.
Customer did not leave a comment.marcos M.
Customer did not leave a comment.Aaron D.
Make the lockbox work properly. Provide the equipment I rented (a dolly) and not the equipment I didn't (furniture pads). Be very clear that you need to have an extra contact available, instead of hiding it at the bottom of the email. Every step of this process was so much harder than it needed to be!Jenna C.
Vehicle was ready and service was great. Thanks.Viola P.
Customer did not leave a comment.Justine S.
Everything is always awesome. !!ANTOINETTE G.
Tire pressure should have been checked to avoid having to use Roadside Assistance to replace a tire. Roadside Assistance personnel were great and determined a screw in the tire. Nice communication from Roadside Assistance. We did not receive an email prior to check-in b/c email address was incorrect. Billing information was confusing.don O.
Customer did not leave a comment.Jeffery B.
Customer did not leave a comment.mark B.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.tammy B.
Customer did not leave a comment.HEATHER M.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Madeline W.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Ron G.
Super quick and easyNathaniel B.
Customer did not leave a comment.Alade T.
Customer did not leave a comment.Janice J.
Very good custonercservice... helpful and attentive.abboud K.
The woman who helped me (I regret not getting her name) was absolutely wonderful! I am grateful for her kindness.Sara W.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.richard M.
Customer did not leave a comment.YVONNE B.
My experience was very pleasant and professional. I have no comments to add for improvement.deborah R.
Customer did not leave a comment.Betty J.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.crystal H.
THIS LOCATION DIDN'T HAVE PADS. BETTER TO CHECK FIRSTKarl B.
Customer did not leave a comment.Burton S.
Customer did not leave a comment.Pamela Z.
Customer did not leave a comment.barbara M.
They didn't have many vehicles, but had it when I needed it.tommy H.
Nice and efficient process!brent S.
When making my reservation, I was not fully apprised of the charges. I did not know there would be a $5 Environmental Fee, and I was also not told there would be a charge of 16% tax. Everything at the location was great; speedy, friendly service!david F.
I am extremely upset with the location of my pick-up. I specifically requested a location because it was the closest to my old apartment and the new apartment as well (only 2 miles from each other). The estimated price including milage was supposed to be around $40. The day before I was supposed to pick it up I got an email saying pick-up was at a different location and I didn't even have time to call to see what happened. This place was so far away that it doubled the amount that I had to pay, and I will not be using u-haul again.annie D.
Both windshield blades are just hanging . They need to be replaced ASAP.MATTHEW S.
Customer did not leave a comment.Tonja D.
Exceptional service and cleanliness! I would recommend this location in a heartbeat! Interesting enough I rented a unit from Tn two -three months ago and had no where near the pleasant experience as I had today! Please if possible CLONE this service center...actually expand it so others can have the same opportunity. If you have rented somewhere else like I did and come to this specific location you can judge for yourself. You guys ROCK!!!!Ralph T.
Customer did not leave a comment.Jose D.
Customer did not leave a comment.rokelia B.
Please make sure clients know the truck does not come with a ramp.Gina G.
Computer system was down when I arrived, but fortunately the employee was able to complete my transaction using a Smartphone App. She said the system had been down for awhile, so they just need better Technical Support. She did a great job still getting me taken care of though. My overall experience was very satisfactory because of her.Ray L.
The folks were really nice and everything was great! Customer service was excellent!Phoebe B.
Customer did not leave a comment.Jennifer I.
Business was closed, however the drop box for the truck key was in plain view. Had difficulties with the self return app. Overall was pleased.Victor J.
Customer did not leave a comment.DOMINICK A.
Customer did not leave a comment.D Michael H.
The owner was 15 minutes late opening the store and did not apologize. Renee, who coordinated my appointment logistics and checked me in and out was fantastic! She was kind and very helpful. I was disappointed by the leadership from the owner but otherwise the experience was positive!Muriel S.
This particular location is actually moving; while it is no longer convenient to me in their new location I was happy with the friendliness of the staff and how easy it was to complete my business.Michael J.
Customer did not leave a comment.Vince W.
Super helpful. My order got moved but I was kept in the loop and informed.Karen H.
Customer did not leave a comment.Michelle K.
The experience was easy and seamless (made the reservation online and everything was waiting for us when we arrived). The person who assisted us couldn't have been nicer. I won't hesitate to recommend this location.Heather C.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Jiangbo W.
Customer did not leave a comment.Jianhua Z.
Upon returning, the representative was on the phone I understand multitasking but, I felt the customer service was down upon returningROSHA B.
Customer did not leave a comment.Elizabeth H.
Customer did not leave a comment.Ray S.
Customer did not leave a comment.david W.
The staff was very nice and pleasant, my time there was fast also...I like that....in and out....Please Thank David and his staff for a great experience.....AVERIL C.
Customer did not leave a comment.Calvin H.
Customer did not leave a comment.Steve H.
Staff was very nice and the rental process was smooth. I was a little alarmed at the extra fees; I ended up paying much more than just the daily fee and the insurance. The parking lot of this location is a mess to navigate with large trucks. It is full of vehicles. Are they for sale? There are huge pot holes at the entrance.Steven D.
Customer did not leave a comment.Jerry L.
The associate we worked with was very pleasant and worked hard to make sure we were helped. However, due to a glitch in the computer, we were there for 45 mins trying to figure it out.BRIDGET A.
More clarity on the refueling process. I ended up filling the tank even though the meter was less than full at the time of pick. I underestimated the mileage because I had not anticipated roaming around for gas. It would be nice to be met with full tank so that all is fair.Taylor W.
Thank You for your assistance. Very pleasant experieMike A.
Understaffed, here was only one person helping the customers which was highly stressful for him. He was very professional and this was our only experience with this company so my experience could've been a bad day where another worker was sick or some other extenuating circumstance.Debra Q.
Customer did not leave a comment.Charlotte W.
Loved the movers we found on your website!Victoria E.
Customer service was extremely poor. The dealer was very hostile and rude. I will not be returning to this location. If I had not had previous experience with U-Haul I might otherwise consider not returning as a patron to any other U-Haul dealership.TISHA B.
Customer did not leave a comment.Carolyn M.
Customer did not leave a comment.Yiran A.
Customer did not leave a comment.Elaine S.
Outstanding customer service.Carole K.
You had problems with the computer systemSusan E.
they were great, and very helpfulPETER G.
Excellent service!!!Brian M.
Friendly service, truck was in fine condition.ARIEL Z.
The lady who helped was very fast. It was a busy Saturday...ESTHER C.
Super friendly, helpful staff!Angela T.
It is a local place. Checking out procedure is pretty fast.Yu P.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.Rachael M.
Outstanding customer service!PAT D.
Customer did not leave a comment.Winston L.
Customer did not leave a comment.Laura L.
Customer did not leave a comment.Shireka T.