Comentarios del cliente para Ashley's Wheel & Brake Service Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ashley's Wheel & Brake Service Inc

Grado total:

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Darryl W. en

Grado:

it was not open. just dropped the trailer off.

David D. en

Grado:

El cliente no dejó un comentario.

Stevie L. en

Grado:

The location was very good but over all of uhaul giving me the run around about a trailer had to go to two different locations to get one

Cynthia S. en

Grado:

El cliente no dejó un comentario.

Brittany F. en

Grado:

El cliente no dejó un comentario.

Terry B. en

Grado:

These guys are great!

marvin T. en

Grado:

El cliente no dejó un comentario.

SYMON A. en

Grado:

Nothing to be improved. It was a pleasant experience

Kali W. en

Grado:

Ashleys customer service was AMAZING! They were prompt and kind , they were willing to help and always answered the phone. Sadly my UHaul had a hole in the roof and my couch was ruined during our move. The RepWest customer service has been less than sub-par. In the course of dealing with them I have been on hold for a total of over 3 hours. Every time I call it's at least a 20 minute wait. I am hoping that this matter will be resolved quickly and easily, but so far the outlook is not good.

Miranda P. en

Grado:

They left the wrong key in the lock box.

Megan S. en

Grado:

I was really unsure the pick up rental would work after hours. Some pre-guidance of process and approximate timing to process would have been assuring.

Brad P. en

Grado:

El cliente no dejó un comentario.

GARY G. en

Grado:

El cliente no dejó un comentario.

Charles K. en

Grado:

El cliente no dejó un comentario.

Tammy B. en

Grado:

The gentleman handling my transaction was very nice, accommodating and friendly. He made things very easy and noncomplicated. I truly appreciate this kind of service. ??????????

RICHARD S. en

Grado:

Nothing, everything was outstanding

Terry B. en

Grado:

El cliente no dejó un comentario.

Solomon V. en

Grado:

Ashley's Wheel & Brake Service is a great bunch of folks and in a super-convenient location. They are always very accommodating and knowledgable. I would highly recommend Ashley's for U-Haul rental, as well as for auto service.

allen M. en

Grado:

Excellent staff Excellent service

Ellen W. en

Grado:

You can let people know sooner where the pickup location will actually be. I went to the preferred location because I was not alerted of a change in location. The original place, located on new circle rd in Lexington, was horrible. Managers were rude and unhelpful. Will never use that location again. Ashley’s Wheel and Brake was great.

Keith R. en

Grado:

I've rented from most uhaul locations in the area -- and these guys are absolutely the best!!

Chris H. en

Grado:

El cliente no dejó un comentario.

Gerald C. en

Grado:

People there really nice fast freindly

Pedro L. en

Grado:

El cliente no dejó un comentario.

Christina C. en

Grado:

El cliente no dejó un comentario.

Shannon R. en

Grado:

El cliente no dejó un comentario.

Dawn E. en

Grado:

Very helpful and kind staff. In and out very quick!

Terry B. en

Grado:

El cliente no dejó un comentario.

HENRY L. en

Grado:

El cliente no dejó un comentario.

Eric W. en

Grado:

No complaints, everything went smoothly!

Jason L. en

Grado:

El cliente no dejó un comentario.

Neil K. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

Dan at Ashley's Wheel & Brake Service was extremely helpful with my pick up and explained everything. Would highly recommend using this location.

Kate O. en

Grado:

The location was not the problem. U-hauls customer service was a nightmare. I have never had such a bad experience. I was on hold for over 30 minutes and then they kept routing me to different people. We went to pick up the truck at 8:15 and were not able to get the keys from the lock box until after 9. The whole day was set back.

Chuck H. en

Grado:

El cliente no dejó un comentario.

Connor B. en

Grado:

There were cockroaches in the truck from the previous user and now I have an issue with them in my house. Although they refunded me $60, the exterminator cost me $160.

patsy B. en

Grado:

El cliente no dejó un comentario.

Roger H. en

Grado:

I cant think of anything to improve. This is the second time I have rented from this location and I have recommended them and have had others speak highly of past experiences.

John W. en

Grado:

I was given the wrong size car dolly and it messed up the underskirt bumper on the front of the car and it wouldn't fit on there. So now I have to pay for the damage to the car and I had to pay for my car to be put on a rollback and hauled to Lexington after I drove the car dolly 1 hour and a half it was all for nothing. I rented the car dolly for 24 hours and I had it back to the shop within 5 hours and I received no reimbursement at all. I would really like to hear back about this matter.

CHAD M. en

Grado:

Thanks for A smooth mive

ryan C. en

Grado:

This is more for Uhaul as a company rather than the location I picked up from. First of all, the price was outrageous. If I didnt absolutely need to move my stuff, I would've waited and paid a high end moving company to do it to save time and money. Secondly, I believe I was given an in-town vehicle, as it didn't have cruise control and capped off at 75 mph. Some of the states I drove through had 80 mph speed limits - so you can imagine how frustrating it is to not even be able to keep up with traffic - especially on a 30 HOUR DRIVE! Another awesome thing was that I had to haggle back and forth with different entities over getting a military discount. Neither the agent on the phone nor the one at the location wanted to give the military rate and both pointed at each other as the responsible party. Then it was explained to me that I could have gotten a better rate if I had come to the location prior to contacting uhaul corporate to reserve a truck - which by the way was listed as the local uhaul dealership so I thought I had contacted the pickup location according to their listing. Uhaul needs to overhaul their customer service. This was absolutely one of the worst transactions I've ever had to deal with and I would by no means rent from them again unless it was the only option. I doubt anyone from uhaul will even reach out to me over this, but hopefully I can help someone make an informed decision.

Terry B. en

Grado:

El cliente no dejó un comentario.

sue R. en

Grado:

El cliente no dejó un comentario.

teresa L. en

Grado:

El cliente no dejó un comentario.

Joshua M. en

Grado:

El cliente no dejó un comentario.

Sandra E. en

Grado:

Great Customer Service. Everything was good, no complaints ?? !!!

Teresa L. en

Grado:

Much better experience.

jaaron D. en

Grado:

El cliente no dejó un comentario.

David N. en

Grado:

GREAT attitude and sense of humor!

Scott B. en

Grado:

El cliente no dejó un comentario.

Michele M. en

Grado:

I absolutely love this U-Haul location! Dan is extremely accommodating and professional. The equipment is clean and well maintained. I will definitely use this location again. l also recommend this location to anyone looking to rent a U-Haul.

Briana K. en

Grado:

El cliente no dejó un comentario.

Lisa F. en

Grado:

El cliente no dejó un comentario.

jeffrey L. en

Grado:

Too difficult at check in. Photo uploads are a hassle. Return photos a hassle.

Mark S. en

Grado:

El cliente no dejó un comentario.

wagner P. en

Grado:

Easy to return.

Thomas P. en

Grado:

El cliente no dejó un comentario.

Diane M. en

Grado:

Was there for 5 minutes. Did not really deal with anyone.

Stanton B. en

Grado:

The customer service was incredible. The gentleman that assisted me was very helpful in resolving a couple of questions/issues.

Eugene D. en

Grado:

The truck had a rough idle. Fuel economy was beliw 10 miles per gallon.

Adam Y. en

Grado:

El cliente no dejó un comentario.

Chris M. en

Grado:

Extreamly slow check in as the uhaul software was all messed up

Robert R. en

Grado:

Not location specific: CLEARLY COMMUNICATE THAT IF THE TRUCK ISN'T PICKED UP AT THE RESERVED TIME, THE RESERVATION WILL BE CANCELLED..I thought it was like a hotel since I'd given a credit card to reserve the truck..Stuff came up and I didn't know I needed to change the reservation..so there was no truck when I showed up and the New Circle Rd location. Had to redo on the fly. NOT GOOD. Specific to Ashley's: Google maps and Ashley's site shows them closed on Saterday...I had to call Uhaul central to verify they were open. Ian at the desk at Ashley's was terrific.

JOSEPH L. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

Nothing different great service

Linda C. en

Grado:

El cliente no dejó un comentario.

david W. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

Dropped off after hours. I appreciate the large spacious lot to maneuver my trailer. Went well!

david H. en

Grado:

I reserved a furniture dolly that I did not get when picking up truck. Crucial to moving.

Michelle F. en

Grado:

El cliente no dejó un comentario.

Mike R. en

Grado:

Check in process was really slow--having to re-enter all of my info after I already spent a ton of time online entering it when I did the reservation in the first place.

Evelyn S. en

Grado:

El cliente no dejó un comentario.

Leonard D. en

Grado:

Please update my email to lmojobod@yahoo.com.

jeff H. en

Grado:

Friendly, courteous and clean Rental Vehicles what more could a person ask for.

Steven S. en

Grado:

El cliente no dejó un comentario.

Donna C. en

Grado:

The folks at Ashley’s were wonderful! From the reservation (Ian was so nice & helpful) to pick-up (sorry I can’t remember the gentleman’s name) customer service was great! Highly recommend!

Greg M. en

Grado:

El cliente no dejó un comentario.

Nick A. en

Grado:

Reserved a 15' and arrived only to find out it wasn't there and they did not have one. I was rented out a 10' due to the incorrect inventory.

Roger W. en

Grado:

El cliente no dejó un comentario.

mark H. en

Grado:

Stan is the Man at Ashley’s!!! He was very helpful and knowledgeable!!! He takes care of his customers and spends time explaining exactly what is needed. He discusses the pros and cons of service. I am able to get any and all help I need there which is a huge relief when dealing with the expense of moving.

fredric K. en

Grado:

El cliente no dejó un comentario.

KEITH R. en

Grado:

El cliente no dejó un comentario.

Michele M. en

Grado:

U-Haul staff at this location are VERY accommodating and professional! I will definitely use this location again! I will be referring this location to everyone I know in Lexington. (U-Haul staff puts Enterprise Rental staff to shame!) I absolutely love this U-Haul location! ??

Maximo K. en

Grado:

Excellent service! Friendly, fast and helpful

RAYMOND P. en

Grado:

Very good experience... very nice people.. will definitely go back..

Jason H. en

Grado:

El cliente no dejó un comentario.

Susan P. en

Grado:

Only concern was telling customers show up 8 am to get u haul equipment and only have one salesperson to release items --- 6 people in line makes for an unexpected wait.

Janet N. en

Grado:

El cliente no dejó un comentario.

Kevin P. en

Grado:

These folks were very helpful through every step. No problems here! Will do business with them any day of the week. Thanks to Dan and Stan!

Mytria L. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

This location was excellent. Prompt service, friendly staff and they inspected our equipment when we returned it. This location was everything the Ypsilanti location wasn’t.

Christopher E. en

Grado:

El cliente no dejó un comentario.

Joetta R. en

Grado:

El cliente no dejó un comentario.

Jill C. en

Grado:

Pleasant and professional personnel.

Martin B. en

Grado:

The representatives went above and beyond providing great service. They took the time to correct my error regarding my reservation and were very professional about it. I would definitely use this location again!

Mary L. en

Grado:

El cliente no dejó un comentario.

Patrick C. en

Grado:

We were told that if we dropped the trailer off a day early we would be refunded for that day .... we finished and turned it in Thursday evening instead of Friday evening... the u-haul place we turned it in at would not refund us they said it was up to the individual company. We weren’t to happy about that

Charles E. en

Grado:

El cliente no dejó un comentario.

Amanda L. en

Grado:

El cliente no dejó un comentario.