Customer Reviews for ASA's
(Distribuidor de U-Haul del vecindario)

170 comentarios

3003 US Hwy 67 S   Festus, MO 63028
(Across Street from ZX Gas Station)

(636) 937-6180

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(636) 937-6180

3003 US Hwy 67 S
Festus, MO 63028
(Across Street from ZX Gas Station)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 1 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Carrie H. 
Clasificación:
5.0

Very professional, friendly, easy to work with.

ALAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKA P. 
Clasificación:
5.0

Very easy to work with, very professional, equipment was perfect, no issues whatsoever. Added bonus: 3 great dogs on the property. Will definitely rent from again!

MICHAEL F. 
Clasificación:
3.0

Location was farther then the closes UHaul place not sure why had to drive so far to drop off. Clerk was in back had someone come up front that was not employee and say just leave key at desk. Never talked to anyone from uhaul.

MICHAEL C. 
Clasificación:
1.0

Large dogs roaming around on property upon return. I had an issue with the lock which was not addressed. Office door was wide open with many people working on vehicles in back of shop. I had to go to their workshop before anyone acknowledged me and then was yelled at that they are closed and throw the keys on the counter. Not a very professionally business. Also had to switch trucks when I got their because they had the locks messed up, which also caused a delay.

joseph Y. 
Clasificación:
3.0

The entrance was not well marked and turning around a large truck is very difficult.

Brittany R. 
Clasificación:
1.0

The man who claims to be the “owner” was rude and aggressive on the phone. I had a question and he stated “If you would shut up I would answer your question.” I was in shock and told him that was very rude and he hung up on me. I called back to speak to a manger and it was a women who was equally as rude. I was charged $20 for dropping the uhaul off 12 hours early. I would suggest no one ever uses this location. I have never been spoke to so rudely and aggressively.

Cassie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUTH ANN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
5.0

I do not see room for improvement. All was great!!!!

GARY G. 
Clasificación:
3.0

The person was very friendly and personable but I feel like she wasn't very knowledgeable about the business.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER W. 
Clasificación:
2.0

Very hard to find. There is no signage at their gravel road entrance, the attendant wasn't available at check out to discuss the bill, and we ordered and paid for an appliance dolly that was not in the truck at pick up. Attendant at pick up was very friendly.

Josua R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
4.0

Its a good location and its clean

joseph S. 
Clasificación:
5.0

Great customer service and friendly people

Jeramy W. 
Clasificación:
5.0

No changes needed Equipment was ready for pickup when promised

Leslie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW G. 
Clasificación:
5.0

Great experience with Asa's. Everything was ready when needed. Great customer service.

Tamara P. 
Clasificación:
5.0

Asa. Was very helpful. Made it a great experience I would definitely use them again

Marion S. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah J. 
Clasificación:
5.0

Exceptional customer service

JOHN T. 
Clasificación:
2.0

Give me a call at 573 219 2415 to discuss the items I returned, did not use, but did not get credit for.

DAVID M. 
Clasificación:
5.0

Great customer service and helpful.

Frank P. 
Clasificación:
1.0

Owner was rude and very unprofessional.

Joshua J. 
Clasificación:
5.0

The people were fast and great! I couldn't have got better service..Thank you

JOSHUA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

matt C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan N. 
Clasificación:
1.0

Asa UHaul in Festus is the worst UHaul I've ever used. The man lives on a trailer, on the site and was over an hour late to his own business. His answering machine message is so obnoxious and offers no help. Many people own businesses and get sick. The way he handled this was awful. We've owned our own business for many years and we're younger than this man but much more mature. When people depend on you and prepay for a product or service it's your job to get it done. The truck also had 70k miles more than the CS lady had recorded. Suspicious. Take that as you will. A man apparently his dad showed up asking us personal info. He was not an employee. This is/was not ok. The truck speed was off, it registered 5 miles different than actual speed. Coming from a mechanic driving the truck, we are sure there's other issues with the truck.

MICHELLE B. 
Clasificación:
5.0

My first location didn't have the equipment I needed so the lady on the phone switched locations. I drive an hour to get it and she failed to mention he leases the trailer and it has to be returned there. Wasted hours of driving and tons of fuel because she sucks at her job. Asa was awesome and it wasn't his fault.

Zachary S. 
Clasificación:
1.0

Mention in the website when a drop off location is not available. The lady that came to notify me that she will not accept my uhaul trailer was not very inviting. Uhaul gave me a great experience until drop off time...

MARIAH F. 
Clasificación:
5.0

Outrageously expensive!!

dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronnie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin G. 
Clasificación:
5.0

Very easy no hassle. Great people

Chad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

cary S. 
Clasificación:
5.0

Back up cameras help

David B. 
Clasificación:
5.0

Owner was very helpful. He made sure everything was secure and safe. He took pictures. All was good!

angie E. 
Clasificación:
5.0

Kimberly was very helpful and easy to deal with.

Russel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew C. 
Clasificación:
5.0

Scott was super friendly and personable! Normally things like this are very to the point. He was friendly and made you feel like you have known him forever. Definitely cares about his career.

Jules S. 
Clasificación:
1.0

A disgrace to the uhaul brand. Left a couple of cups in cup holders then realized after dropping the key. Charged $30. Gates were locked when I arrived mid afternoon. Again charged for after hours dropped. Called, and some backwoods guy yells “first off I'm not your trash man”. There are better ways to address customers. Maintain professionalism. I would never do business with this location again. The money is not the issue. While no one wants to be hustled and price gouged, especially during a pandemic, everyoneâ€"EVERYONE should expect to be treated with respect. Uhaul should watch who you give franchise rights too. I'm hoping it wasn't the owner because the person on the phone was straight out of deliverance â€"queue the banjos

TIMOTHY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Millie M. 
Clasificación:
5.0

Everything was ready and on time

DOUGLAS H. 
Clasificación:
1.0

The owner or guy with the three dogs was very unprofessional. He berated me because I showed up 20 minutes before he opened. However the gate was opened as was his door. I never saw a posting showing his actual business hours.

Jaimie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joani J. 
Clasificación:
3.0

Rental company was closed.

Christina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon S. 
Clasificación:
5.0

Awesome service and people :)

CANDYCE L. 
Clasificación:
5.0

Set up, pick up and drop off were a very easy and smooth process and people and communication were great. Much better than last experience at a different location.

BRITTANY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stewart G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo M. 
Clasificación:
4.0

Scott was very courteous and really helpful!!

Suzie B. 
Clasificación:
5.0

Asa and his crew are friendly, professional, efficient, knowledgeable, and very customer oriented. The van was in immaculate condition. This was such a great experience, I have already recommended them to a friend, and reserved another vehicle for myself in less than two weeks.

Jon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
5.0

Very helpful and pleasant.

JOHN P. 
Clasificación:
2.0

Asa charged $12 for 5 gallons of fuel. I returned truck with a couple of gallons more than when I rented truck. I do not intend to pay the $12. I will notify visa if $12 not removed from total bill. Also I spent 1 hour trying to get resolved over phone with no success.

George R. 
Clasificación:
5.0

Super nice people, very very clean and well cared for equipment.

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
5.0

Ensure clear communication relating to reimbursement for an early return.

Michael P. 
Clasificación:
5.0

After going to 2 places that were a complete joke They helped me out as quickly as they could since the website was down!

Nicole E. 
Clasificación:
5.0

Friendly, courteous service.

Christine T. 
Clasificación:
5.0

Everything was great! Out of state move with 25' truck. Pick and drop off locations were both great.

Richard D. 
Clasificación:
5.0

the people their were fast and friendly very professional and i would recommend them to every one...thank you very much..

James S. 
Clasificación:
5.0

I cannot express enough the professionalism,hospitality,and patience that Scott ( Rookie ), from ASA showed me. He made sure that from the time I arrived into his shop, to the time I left, that I fully understood everything and answered all of my questions comfortably. Uhaul was in contact with me( via email and text) before I walked out of ASA's location. Uhaul gave me pointers on pick up and drop off. Very friendly, easy to deal with, no hassle business. It really was a great experience. Due to the Covid 19, Rookie from ASA and Uhaul, made it safe and convenient with the correspondence through my electronic devices. I can't say enough about these companies. Thanks again Rookie and Uhaul. I will definitely be back and would recommend anyone

mark M. 
Clasificación:
3.0

Could not find the entrance.

paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
4.0

Online pickup was a hassle. Ended up going inside so they could process everything.

Chris H. 
Clasificación:
3.0

When picking up trailer lady in office was great! But returning couldn't raise anybody In office. A man finally came in and I told I was bring trailer back and he said okay just dump it off. I ask him if I couldn't have some help and he said oh he guess so he send one of the girls out. It was kinda like I was a pain in his ass.

Sonya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GALEN E. 
Clasificación:
2.0

Location was closed (and gate was locked) until 5 minutes after my pickup time. I had to do most of the trailer hookup myself because the staff couldn't release the trailer brake or attach the trailer to my hitch, forgot to attach electric, so I ended up doing those things myself. Staff wasn't knowledgable about the online booking process and was asking for things like a credit card that I had already entered online. Pickup location is also just a gravel yard, which was unclear during booking. I have a lifted SUV, so it was fine, but if I was in a regular car it would be a bit of a problem.

Ryan G. 
Clasificación:
5.0

Minimize the cussing on the phone and in person. We love dogs, but the puppies claws are sharp and scratched the back of my legs a couple times. The lady was awesome. The gentlemen at pickup and drop off (two different guys) had potty mouths. I would prefer not to hear the cuss words.

Gary W. 
Clasificación:
5.0

nothing my experience was perfect

frank D. 
Clasificación:
5.0

Nothing it was perfect for me. Thanks again for everything...

Melissa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zach S. 
Clasificación:
5.0

I wouldn't change a thing everything was perfect with this

john D. 
Clasificación:
5.0

The owner at ASA was great. I picked up my rental on a very cold day, and he had it sitting right outside the door already running with the heat on when I showed up. Great customer service.

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
No se han enviado comentarios para esta ubicación.

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