Customer Reviews for ASAs
(U-Haul Neighborhood Dealer)

493 reviews

3003 US Hwy 67 S   Festus, MO 63028
(Across Street from ZX Gas Station)

(636) 937-6180

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 8 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed

Services at this Location:

Contact Us

(636) 937-6180

3003 US Hwy 67 S
Festus, MO 63028
(Across Street from ZX Gas Station)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 8 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendliest people I’ve ever worked with, they were just so

len wiesehan 
Rating:
5.0

Customer did not leave a comment.

Loretta Augustine 
Rating:
5.0

Service is excellent.

PAUL HILL 
Rating:
5.0

Customer did not leave a comment.

Tom Kerr 
Rating:
5.0

Very courteous and helpful. The whole rental experience was excellent. Will recommend this location for sure. Thanks Kim & Scott.

SHAWN LAKIN 
Rating:
5.0

Customer did not leave a comment.

juan tellado 
Rating:
5.0

Staff was super friendly!

Cassandra Coulter 
Rating:
5.0

The customer service was awesome I would highly recommend

Brandon Pfotenhauer 
Rating:
5.0

Customer did not leave a comment.

Ronald Pumfrey 
Rating:
5.0

Customer did not leave a comment.

RONALD MIZE 
Rating:
5.0

They are great very easy to work with

Amy Heberlie 
Rating:
5.0

Nothing

Frank Jones 
Rating:
3.0

Difficulty finding entrance to driveway

Richard Bender 
Rating:
1.0

Customer did not leave a comment.

Dustin Perren 
Rating:
5.0

It was perfect

Donald Matzker 
Rating:
5.0

The only problem I had was I had to download the app and I had a hard time using the app would much rather like to talk to somebody in person when I went to the place the lady was friendly and nice and help me out a lot a lot better than the app

steven young 
Rating:
5.0

Very helpful and recommended that I get a different trailer and gave it to me for the same rate as the smaller one. They even made sure all connections were correct and all lights worked. Highly recommend this place!

Chris London 
Rating:
5.0

Get gas at a safe location

august beffa 
Rating:
5.0

Excellent customer service

PAUL HILL 
Rating:
5.0

Customer did not leave a comment.

Erik Bollman 
Rating:
5.0

Customer did not leave a comment.

JAMES PYLES 
Rating:
5.0

Filed complain ant about roof leaking.

arthur jackson 
Rating:
5.0

Customer did not leave a comment.

David Hicks 
Rating:
5.0

They were very helpful and courteous. I will be renting again from them.

PAUL HILL 
Rating:
5.0

Excellent customer service! Easy pick up and easy return! Thanks so much!!!

Rebecca Maxwell 
Rating:
5.0

Customer did not leave a comment.

KURT SOMMERFELD 
Rating:
5.0

The location I rented from was great, very nice and accommodating.

Stuart Ashbrook 
Rating:
5.0

Customer did not leave a comment.

Allen Brown 
Rating:
4.0

Rental went real well. The owner very pleasant and we got paperwork done quickly. I will rent from them again!

Richard Pratt 
Rating:
4.0

Customer did not leave a comment.

Tonya Bland 
Rating:
5.0

Customer did not leave a comment.

FRED SCHMITT 
Rating:
5.0

Customer did not leave a comment.

lisa craig 
Rating:
5.0

Customer did not leave a comment.

joyce roth 
Rating:
5.0

Customer did not leave a comment.

Gary Zastrow 
Rating:
5.0

This is my 2nd time renting here. Customer service is awesome!

Vernon HUFFMAN 
Rating:
5.0

Customer did not leave a comment.

Jesse Petefish 
Rating:
5.0

I needed an enclosed trailer to move my daughter out of state. I appreciate Kim making sure I had the right trailer for the move. Kim was awesome!

STEVE HARRIS 
Rating:
5.0

Wonderful, great place , staff excellent.

Gerald DeGreeff 
Rating:
5.0

No improvements needed. And the worker or owner was really helpful and she went out her way to help out.

patrick krysl 
Rating:
5.0

Awesome customer service

Robert Wright 
Rating:
4.0

GPS directions to this location take you to a empty field. Location is about 3.5 miles south of Walmart Crystal City, MO.

Daniel Fitzgerald 
Rating:
5.0

Needed a trailer to haul my UTV and thought one with the ramp would work. She asked what I was using it for and told me that it would NOT have worked for my side by side. The ramp/tailgate is not full width, and I wouldn't have been able to load it. ASAs is not the closest location to me but that simple question (others did not bother to ask) saved me from a wasted 200 mile round trip and I will go back to them without even looking elsewhere

BILL KUENEKE 
Rating:
5.0

Customer did not leave a comment.

TIM KENNON 
Rating:
5.0

They were fantastic and great to work with, best U-Haul experience ever, will absolutely use this location again and recommend to others.

Amy Heberlie 
Rating:
5.0

Customer did not leave a comment.

Terry McCulley 
Rating:
5.0

Customer did not leave a comment.

William Ruble 
Rating:
5.0

Customer did not leave a comment.

Jesse Petefish 
Rating:
5.0

Customer did not leave a comment.

Alana Thurmond 
Rating:
5.0

I have no complaints at all. I was in and out fast due to the online pre check-in and the staff hooked up the trailer to my truck and explained how everything worked prior to me leaving. When I returned they unhooked the trailer and had me on my fast. I had a great experience.

Jerry Mercurio II 
Rating:
5.0

Kimberly was very helpful and friendly! She helped me hitch trailer and unhitch! I would recommend this location because of the service!

William Blaise 
Rating:
5.0

Customer did not leave a comment.

Terry Lalumondier 
Rating:
5.0

They were excellent, in a time where I needed a trailer right away. They met my needs, and the price was great would definitely recommend this facility.

Jane and 
Rating:
5.0

Great experience

Dennis Asher 
Rating:
5.0

Nothing at all actually. The lady who checked me in and out did an amazing job. If needing a rental in the future I will definitely come to this location for my needs.

Elvis McCline 
Rating:
5.0

Always vary happy renting here..

LEWIS ARMSTRONG 
Rating:
4.0

Have 6 x 12 utility trailer more available than just one place in entire county.

Joseph Meyer 
Rating:
4.0

Customer did not leave a comment.

David Toettcher 
Rating:
5.0

Customer did not leave a comment.

JASON DELFEL 
Rating:
3.0

Customer did not leave a comment.

Sandi Balmer 
Rating:
5.0

Kimberly was awesome, and the equipment was all in great condition and well maintained.

Jeremy Bennett 
Rating:
5.0

Customer did not leave a comment.

Cherie Meadows 
Rating:
5.0

The lady was really nice. It took awhile to drop off as she was the only person there, but pick up was quick and easy.

Kathleen Noetzel 
Rating:
4.0

Customer did not leave a comment.

MARK CRISMAN 
Rating:
5.0

Great

Greg Fiala 
Rating:
5.0

Customer did not leave a comment.

Kevin Brown 
Rating:
5.0

They went out of their way to make this an affordable and convenient option for me. Will recommend them to anyone I know.

Dennis Gross 
Rating:
4.0

Super friendly staff!

Britt Hemingway 
Rating:
5.0

Nothing at this location. However, you need to remove the McNutt location that does not do uhaul anymore. I was very disappointed that I had to drive so much further to get and return the truck. But I do love dealing with ASAS. They are very customer service oriented.

Theresa Roe 
Rating:
5.0

Great enthusiasm in helping out !

David Luechauer 
Rating:
5.0

Customer did not leave a comment.

Jacob Kennedy 
Rating:
5.0

Customer did not leave a comment.

Robert Davis 
Rating:
5.0

Asa’s location was great and got me sorted out. The uhaul website needs work. It let me place a reservation at a location that wasn’t in business any more so I wasted 2 hours running around trying to find what I needed.

Jesse Rainwater 
Rating:
5.0

Difficult to get to off the road.

Dave Luechauer 
Rating:
5.0

Customer did not leave a comment.

Todd Chiles 
Rating:
5.0

Customer did not leave a comment.

Mike Floyd 
Rating:
5.0

Thank you for being a blessing

Patricia Schutjer 
Rating:
5.0

They went out of their way, above and beyond, to loan me a hitch when I really needed one. Having some available for a deposit would be nice since folks turn to U-Haul for towing needs, but they made sure I had everything I needed and I'll go back here every time now. Top notch people.

Rebecca Rodrigue 
Rating:
4.0

Customer did not leave a comment.

Laurie Hollenberg 
Rating:
2.0

The poor signal in this area made it near impossible to get through the mobile check-in process after hours. We almost gave up, after sitting there an hour, an unhelpful phone call with uhaul, and much patience, it finally worked in the uhaul app.

Robert Bohnert 
Rating:
5.0

No improvement suggestions. Staff was very friendly & helpful at the rental location.

Tracy Thompson 
Rating:
5.0

Customer did not leave a comment.

Sue Watson 
Rating:
5.0

Everything went well. I rented a 6X12 trailer online. When i arrived at the pickup location, they had me in the system and everything went smoothly. The lady hooked up my trailer, checked the turn signals, brake lights, flashers, and i was on my way. return was just as easy. The only downside was the entrance to ASAs, when they tell you the entrance is across from the gas station, thats where it is. It is a gravel driveway entrance about 400 feet before you get to the actual UHaul facility if your heading south on hwy 67.

Kenneth Bogowith 
Rating:
5.0

Customer did not leave a comment.

Jerome Wachter 
Rating:
5.0

Always great service. I have a dealer closer to me. But I've always used ASA as my location to rent vehicles. Always greeted with a smile , feels like a old friend when I visit. Worth the extra drive.

Brian Toeniskoetter 
Rating:
5.0

Customer did not leave a comment.

Steven Boyer 
Rating:
5.0

Should help customer adjust mirrors before they leave.

Michael Havicon 
Rating:
5.0

Customer did not leave a comment.

Stephanie Haas 
Rating:
5.0

Great customer service

mathew hake 
Rating:
5.0

Customer did not leave a comment.

Kevin Brown 
Rating:
5.0

Great experience. Will use again.

Richard E Zimmermann 
Rating:
5.0

Customer did not leave a comment.

Adam Ruppert 
Rating:
3.0

Customer did not leave a comment.

Deborah Barnes 
Rating:
5.0

Best U-Haul place I’ve ever been to. We love your puppies.!!!

Alexander Shay  
Rating:
5.0

what you can not do, rent one, then get one free rental...but other than that it was a very good experience on both ends.

bobby byrum 
Rating:
5.0

This place is the best! The staff are super nice, and the friendliest people I've ever dealt with. They are super helpful, and will even help you find equipment that will better fit your needs. They're quick to resolve any issues, and are just wonderful to deal with. I can't say anything negative about any of the many experiences I've had here.

dallas Bauer 
Rating:
5.0

Provide public access to wifi so the web app works better.

Terry New 
Rating:
5.0

Customer did not leave a comment.

John Winfield 
Rating:
5.0

Everything was great friendly

CLIFFORD WOLDANSKI 
Rating:
5.0

The Customer service was phenomenal. They knew their job and knew exactly what to do and I wasn't there very long at all. Thanks again

Robert Fields 
Rating:
5.0

Customer did not leave a comment.

Eric Polston 
No reviews have been submitted for this location.

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