Customer Reviews for Arrowhead Hardware
(U-Haul Neighborhood Dealer)

100 reviews

318 Crimson Ave   Baldwin City, KS 66006

(785) 594-2242

Office Hours

  • Mon-Fri: 7:30 am–6:30 pm
  • Sat: 8 am–6 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(785) 594-2242

318 Crimson Ave
Baldwin City, KS 66006

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–6:30 pm
  • Sat: 8 am–6 pm
  • Sun: 10 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Norman Mast 
Rating:
5.0

My friend dropped off the trailer for me. He said that the sales rep was nice and helped him checkout. Overall my experience with Uhaul has been amazing. Definitely would use them again.

Melissa Dodd 
Rating:
3.0

Customer did not leave a comment.

Tiffany Riddle 
Rating:
5.0

Customer did not leave a comment.

Paul Stetz 
Rating:
3.0

Customer did not leave a comment.

Edra Taylor 
Rating:
3.0

Customer did not leave a comment.

Cliff Spencer 
Rating:
5.0

Customer did not leave a comment.

Dennis Babcock 
Rating:
5.0

Customer did not leave a comment.

Sarah Yenter 
Rating:
5.0

Excellent servicel

Kenneth York 
Rating:
5.0

Customer did not leave a comment.

DARRIN MONROE 
Rating:
5.0

Customer did not leave a comment.

Melanie Slaughter 
Rating:
5.0

Customer did not leave a comment.

Edward maria 
Rating:
4.0

Customer did not leave a comment.

Todd Todd 
Rating:
5.0

Great service!

DARRIN MONROE 
Rating:
5.0

The whole UHAUL experience was great ! Thanks

Tim Schmitz 
Rating:
5.0

Customer did not leave a comment.

KRISTA CAFFEY 
Rating:
5.0

Customer did not leave a comment.

Vernon Kline 
Rating:
5.0

Customer did not leave a comment.

ZACHARY FIRNHABER 
Rating:
5.0

Customer did not leave a comment.

Dan Rudman 
Rating:
5.0

Customer did not leave a comment.

Larry Johnson 
Rating:
5.0

Customer did not leave a comment.

ROBERT RUSSELL 
Rating:
5.0

Excellent Service from the rental location, Truck was in great shape and made our move a breeze. Keep up the good work.

Caelynd Mastel 
Rating:
5.0

Customer did not leave a comment.

Paul Woodward 
Rating:
5.0

Customer did not leave a comment.

harley broers 
Rating:
5.0

Customer service went above and beyond, they were excellent.

Samantha Young 
Rating:
5.0

No problems kind service

Clint CHRISTIE 
Rating:
5.0

Customer did not leave a comment.

LACEY NAGY 
Rating:
5.0

Customer did not leave a comment.

ADAM WILSON 
Rating:
5.0

Everything Great

Michael Kurtz 
Rating:
4.0

Customer did not leave a comment.

Roger Endo 
Rating:
3.0

Customer did not leave a comment.

Roger Endo 
Rating:
5.0

The only thing that was not good is I ordered a 20ft and we were told as we got there to pick up the truck that it was a 26ft. I was not expecting to pay the amount that we ended up paying. That was not their fault I assume.

ROBBYN COFFMAN 
Rating:
1.0

Customer did not leave a comment.

Thomas Bolds 
Rating:
5.0

Customer did not leave a comment.

Alicia Love 
Rating:
5.0

Great experience.

Francis McGuinness 
Rating:
5.0

Customer did not leave a comment.

james sellers 
Rating:
5.0

Customer did not leave a comment.

Barry Swords 
Rating:
4.0

Customer did not leave a comment.

Felix Swanson 
Rating:
5.0

Customer did not leave a comment.

Mark Butterworth 
Rating:
5.0

Customer did not leave a comment.

Steven Rose 
Rating:
5.0

Customer did not leave a comment.

RANDY HAEFFNER 
Rating:
5.0

Customer did not leave a comment.

Jason Gilges 
Rating:
5.0

Don't (you, corporate U-haul, my local location was amazing) call me and change my location because you prefer me to use a corporate store. I had to go out of my way to make phone calls to be able to keep my business local AND not have to pay for extra fuel because corporate U-Haul decided it would be better for them if they changed my location.

Jarad Christian 
Rating:
5.0

The staff at this location were top-notch. Couldn't have asked for anything more. Outstanding customer service. Knowledgeable and helpful staff. And just great people. Thank you for getting our challenging day off to a great start.

Leslie Probasco 
Rating:
3.0

The van needed swept out, they were short staffs so we had a long wait as he had to help customers

janell owens 
Rating:
5.0

Customer did not leave a comment.

Matthew Hall 
Rating:
5.0

Customer did not leave a comment.

Bob Russell 
Rating:
5.0

Easy drop off and check out.

Michael Purvis 
Rating:
5.0

Customer did not leave a comment.

julie edwards 
Rating:
2.0

Customer did not leave a comment.

Phil White 
Rating:
5.0

Customer did not leave a comment.

Gregorio Escobar 
Rating:
5.0

Help your stores to have available information online. Even the rural communities need trucks etc and sometimes they get "the left overs"

Ruth Scherman 
Rating:
5.0

The truck that they gave us was extremely out of alignment and the brakes were mushy!

Laura Shea 
Rating:
2.0

Customer did not leave a comment.

Renea Nagy 
Rating:
5.0

People were very helpful.

Mary Skrbina 
Rating:
5.0

Over all. Uhaul in general needs to have more vehicles available in the area the customers live instead of 30 minutes away from their home.

Dorothy Rushin 
Rating:
4.0

Customer did not leave a comment.

carl miller 
Rating:
5.0

Excellent customer service. Friendly staff that will explain the process and hook up the equipment so you understand how to operate the equipment once you are on the road. The equipment was clean and in very good condition. Highly recommend this Location.

Ruben Irizarry 
Rating:
3.0

Reserved trailer was not available at my reserved time.

William Dodge 
Rating:
5.0

Love shopping and using local services! Thank you.

kim farrell 
Rating:
5.0

Customer did not leave a comment.

Vernon Kline 
Rating:
1.0

The U-Haul trailer was not properly attached to our truck and came unattached after going over a bridge. We barely avoided an accident as we were driving on the highway at the time. It was a miracle that no one was hurt and there was no major damage done. Employees need to be trained better. When we informed employees of the incident, no acknowledgement was given and no apology for the incident. Very poor customer service.

Jerry Torneden 
Rating:
5.0

Check tire condition on trailers.

MISTY MARLEEN 
Rating:
5.0

Customer did not leave a comment.

Norman Mast 
Rating:
4.0

Customer did not leave a comment.

AMBER HUDGINS 
Rating:
5.0

Customer did not leave a comment.

Mitchell Walters 
Rating:
5.0

make sure closed trailers do not leak. Part of trip was through rain for a couple of hours and upon arrival at end location we had rain damage to personal items. A proper inspection would have identified this problem.

LonnieR Schulz 
Rating:
5.0

I was aggravated that no 4x4 enclosed trailers were available

charlie sansom 
Rating:
5.0

repair your broken credit card policy, couldn't use my business credit card that I use elsewhere every day....

GREGG BRUCE 
Rating:
5.0

Very accommsdating as we had to change rental twice.

Floyd Schmidt 
Rating:
5.0

Customer did not leave a comment.

vERN bROWN 
Rating:
5.0

Wish there was a way to lock trailer to towing vehicle for extra security.

Brad Elder 
Rating:
5.0

Heck it’s about the only one, don’t miss it!

MEMORY FORWALT 
Rating:
2.0

Customer did not leave a comment.

Matthew Vickers 
Rating:
5.0

Customer did not leave a comment.

craig stoll 
Rating:
4.0

your advance photo system did NOT WORK

JIM MARTIN 
Rating:
3.0

The pick up location was ok. I was very dissatisfied with U-haul as a company. I had called and reserved a truck to pick up in Ottawa, Ks 2/21/2020. I received a message on 2/27/2020 that the truck I had reserved was not available to call and make other arrangements. I was told that there were no trucks available in Ottawa, Ks that I would need to pick up one in Baldwin, Kansas. (Baldwin is 20 miles out of the way of the move) This was an extra burden as the charge of $1.09 per mile and filling up with gas would add another $50 to the amount needed for rental. We had to get the truck as move was already planned and help arranged and needing to be out of apartment by 2/29/2020. Also as we were driving through Ottawa to go to Baldwin to pick up and drop off truck there was 2 U-haul trucks parked with rental signs in the window. WE WILL NOT USE U-HAUL AGAIN AND WILL TELL FRIENDS AND FAMILY THE SAME!!!

deborah golden 
Rating:
5.0

Customer did not leave a comment.

edward steinbacher 
Rating:
5.0

Nothing

Donald Whipple 
Rating:
2.0

I am disabled and have waited 6 years until I could afford to make this move of my belongings from storage in Ottawa, Ks to Rogers, Arkansas. I made reservations for a truck, dolly, boxes and tape well in advance. I also hired movers at both ends to load and unload the truck. I was informed late in the week that I would need to pick up the truck at another location where I was not familiar. the service was poor, they had no boxes or tape, which caused me to leave many things behind in Ottawa. Also, because I was much later in picking up the truck, my laborers charged me double time and some left before I arrived at the storage unit. I was forced to participate in the lifting and I am now injured and unable to go to my part-time job. Therefore, I will postpone further actions until Friday, November 29. 2019 in order for you to make meaningful response to this notice.

michael shannon 
Rating:
5.0

Customer did not leave a comment.

William Palmer 
Rating:
4.0

Customer did not leave a comment.

jerry ebert 
Rating:
5.0

Fabulous customer service and truck was waiting when we arrived to pick it up! Truly tops!!

Sheryl Cleverley 
Rating:
5.0

Customer did not leave a comment.

JOHN REYNOLDS 
Rating:
4.0

Customer did not leave a comment.

Margert Youngworth 
Rating:
5.0

Customer did not leave a comment.

Rhonda Overman 
Rating:
5.0

Customer did not leave a comment.

Judith Mathison 
Rating:
5.0

Customer did not leave a comment.

cheryl rice 
Rating:
4.0

Customer did not leave a comment.

Floyd Schmidt 
Rating:
4.0

Do a better job getting equipment to location closer to customer. We had to drive 40 miles to return our trailer when we had reserved the same one week in advance at Ottawa which was only 20 miles from our location

randy weimer 
Rating:
5.0

It was a simple and easy working the the guys in Baldwin.

Kathleen McClain 
Rating:
5.0

The staff was very nice, helpful, and easy to work with. Thank you for your great customer service!

dana setter 
Rating:
4.0

Friendly Staff. They were very helpful.

Paul Kirkwood 
Rating:
5.0

Customer did not leave a comment.

James McKinney 
Rating:
4.0

Customer did not leave a comment.

Thurman Brittingham 
Rating:
3.0

Customer did not leave a comment.

JIM MARTIN 
Rating:
5.0

Customer did not leave a comment.

STEVEN LYONS 
Rating:
5.0

Customer did not leave a comment.

allen johnson 
Rating:
4.0

Customer did not leave a comment.

Matthew Scott 
Rating:
4.0

The equipment was clean, service was very good, but the suspension or something on the truck we were given was beyond horrible. We literally felt like our brains were bouncing around in our heads. Horrible heavy aches and body aches now. At one point I was literally trying to hold my head still. We have rented many usuals, especially this year, and this was beyond the worst truck we have ever been assigned. Sadly, it looked like a fairly new truck, but it didn’t ride like a new one, far from it. I have already called customer service and voiced our concerns. This truck shouldn’t be on the road. The location was fine, just NOT the truck.

Steven Burghart 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top