Customer did not leave a comment.David D.
Customer Reviews for Armory Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Melissa R.
Our paperwork was all messed up, wrong numbers/name Although Armory fellow very nice, it continued to be messed up when we turned it in in FL We finally gave up trying to get it corrected and instead just turned it in and got a receipt. At least we have to although still in wrong nameLIN B.
I walked into the store and everything was ready just like the guy called and put in my application and we went out there and picked up the truck and filled it up and wentjeanee L.
The employee seemed put out by us dropping off the trailer. Maybe he wasn't the regular uhall guy. He said the trailer would be checked in later. I received notice the following day it had been checked in. When asked for a receipt and our deposit we were told no receipt until it was checked and a check for the deposit would be mailed later.Jim S.
Customer did not leave a comment.Jodi D.
Very fast , efficient and friendly service. Checking the veo Glenna maybe in was so easy on the check in app!!! Thank you!Terry D.
Customer did not leave a comment.Jim R.
Customer did not leave a comment.LYLE J.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Mike W.
The main issue was signing in from phone. You couldn't just click the link that was text and sign in. Had to keep getting approval numbers text.Kimmy O.
Customer did not leave a comment.Mary Jo S.
Customer did not leave a comment.Timothy Y.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Larry V.
Agent could not identify my usual drop-off location, but he had the wrong city entered into the drip off site address. He was a very nice and personable young man and tried his best to be helpful. Did a wonderful job hooking up the car transport, When the safety straps had been put away incorrectly, he was able to correct them and help us hook up the car.Evelyn W.
Customer did not leave a comment.Roger R.
Had to hook up the trailer myself with no instructions. Staff never checked the hookup only took a photo and sent me on my way. No personality and talked to another person the whole time.Daniel K.
Customer did not leave a comment.patricia R.
Customer did not leave a comment.Greg E.
A manager recorded our long phone disussion ---- listen to all the issues i reported, both safety and maintenence & operationalJOHN S.
Customer did not leave a comment.GINA M.
Joe was wonderful and so accommodating. Thanks to Joe for taking care of our moving needs.BRABA M.
Customer did not leave a comment.Robert C.
We were charged incorrectly through the U-haul app. The location was easy to work with, but the app had many glitches.Be F.
Customer did not leave a comment.Abigail P.
Customer did not leave a comment.mary B.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.GALE P.
Thank you for allowing us to rent the van longer than originally anticipated!Thomas H.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.RON ELWOOD G.
Customer did not leave a comment.Gregory B.
Helpful and efficientMERRY L.
Safety chains were not legal per Minnesota law.Gregory B.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.scott W.
Everything was clean and easy to find, but I didn't receive any furniture pads even though I paid for them.Peter M.
Unfortunately was told didn't have to fill it back up, asked numerous times to clarify, and was charged 12.75 to refill it. Didn't expect thatRichard M.
Customer did not leave a comment.Shaquela C.
Customer did not leave a comment.Orlynn O.
When uhaul overcharged me for an extra day that I didn't use, Armory Shell was no help at all in getting it refunded. Said they couldn't talk to uhaul about it. Amazing that a uhaul vender can't talk to the main company. Took me three hours to get the problem straightened out. Totally a problem between Armory Shell and uhaul corporate. Will consider all other options next time.GARY D.
They were indifferent to my plight of needing extra time and said just do it but they weren't responsible for the rentalkevin L.
Returned on a Sunday when the return site was closed. I used the regional personnel for return and Paige was very helpful.Ronald H.
Customer did not leave a comment.James B.
Customer did not leave a comment.PEGGY G.
Customer did not leave a comment.Isaac K.
Customer did not leave a comment.Leanne S.
Customer did not leave a comment.eric G.
Customer did not leave a comment.Eric W.
Armory Shell was great to work with. Employee came oit to help hook up the trailer I rented. Drop off at Ken's Repair & Sales went smooth.James K.
The van was newer no complaints there, but getting all the info logged in for the rental was a pain . I think it needs to be streamlined.Jeffrey S.
Very little human interaction, but understandable due to COVID. Rental trailer was covered in snow and I had to clear top, back and fenders with shovel and shop broom to allow lights to be visible. Trailer itself functioned well and interior was clean. One fender light was not working, didn't discover this until I cleared the snow at a gas station. Overall impression was that under other circumstances the trailer could have been better prepped. But again, I was fine with the experience due to the pandemic.RONALD O.
Customer did not leave a comment.Greg N.
Customer did not leave a comment.Jeffrey L.
Have the people there by your side to help get the equipment rather then have the customer attach the trailer by themselves and such.Stephanie D.
Customer did not leave a comment.David S.
They keep trying to push for us to get a van. We just needed a trailer. They were crabby and not helpful. I will go to a different location next time.Michael S.
Customer did not leave a comment.Aaron B.
Very busy location Need someone who can check Uhaul in at time of returnStacey R.
I had my Uhaul scheduled over a month in advance through UHaul and confirmed with Range Rent All. The night before pick up, I called to confirm again when our UHaul truck would be available by 8am. The time was extended to 9am. My husband went to go get the Uhaul truck and there was no truck ready for us to use. The owner Jeff said he would call when it's ready. By 11am no truck was available so Jeff contacted Armory Shell for us to get a truck but only a 15foot truck was available and we needed a 26 foot. My husband picked up the 15foot truck and we made it work with several trips. Jeff apologized and said to contact UHaul for a complaint and a deal. We know it was no Range Rent All's fault however UHaul did not manage the trucks as they should have for me to get the right size truck on time. Our move would have been done quicker if UHaul did not over schedule people with trucks. It's disappointing and was stressful as I arranged plans with UHaul with plenty of notice. I also tried calling UHaul on the morning of our move to make a complaint and was on hold for 20 minutes so I had to end the call before speaking with a representative do to me needing to pack and get out of my rental house on time. My poor rating is not towards Range Rent All or Armory Shell. This is UHaul at fault for their mistake. I would no recommend anyone to contact UHaul to schedule their trucks. I will be telling friends to contact local moving companies instead.Clint H.
I rented a dolly when scheduling my pick up online. I was charged and there was no dolly in my Uhaul truck.Mason W.
Customer did not leave a comment.Andrew E.
The furniture pads were really dirty. Some of them had big holes in them. They made some of my furniture very dirty. I was disappointed in that.Robert W.
A bit muddy where we picked up the van, had mud transferred into van. It had just rained. Otherwise ok. Just the spot where van parked muddy, parking lot as mostly well drained gravel.Michael K.
THANKS FOR GREAT JOBCHRIS K.
The guy behind the desk was awesomeBryan M.
Love office staffCHRIS K.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.Stacey S.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Linda B.
The guy would not un-hook trailer said he was too busy. Said he could not give me a receipt Dropped off trailer at 8am Wednesday and he checked it in at noon on Friday. I was hit with a late fee. Called him and he said he forgot but he couldn't help me. Called U-Haul but the system was down. I'll just eat the late fee. My advice is to stay away from Armory ShellKENNETH M.
Process was quick and easy!!Wayne P.
Customer did not leave a comment.Kate S.
Customer did not leave a comment.Jesse T.
Wish a closer location was given. Went 50 miles back down to return after driving 500 miles up.beverly B.
Customer did not leave a comment.Larry L.
Good service, friendly helpfulSteve D.
I would never recommend Uhaul as they are inconsistent in their business plan and they are less than honest in their dealings. They do not stand behind the promises that they make nor do they care they feel like it I'm sorry should be adequate and frankly when it's other people's money I'm sorry is not adequateAngela J.
Alittle confusion between staff but they were friendly and nice.Brian S.
Customer did not leave a comment.Toni M.
Customer did not leave a comment.
Customer did not leave a comment.Jerry P.
Everything went without a hitch, the customer service from the 3 agents on the phone to find me what I wanted and the attendant at the Amory shell were pleasant to work with.Gary M.
Customer did not leave a comment.travis N.
Customer did not leave a comment.Jay H.
Have the truck I initially reserved at the initial place I reserved. It's a good thing I had my own furniture pads since the location didn't have any - he gave me a refund for the $10. There was a wrench icon lit up, so I assume there was some maintenance needed. The other truck in the lot hadn't been released from recent maintenance either.Jennifer P.
Customer did not leave a comment.angela G.
The people that assisted me were extremely rude I was lied to I was treated like I was garbage under their feet I will not ever ever again rent from U-Haul shame on you people for allowing this type of person to represent your company I am ashamed to say I rented U-Haul from Armory shell extremely disappointedCandi B.
Customer did not leave a comment.Rodger A.
Customer did not leave a comment.Roland S.
I was never given an access code to the key box. I reserved the uhaul through phone and received a confirmation text. Fortunately, the employee at Armory Shell assisted me to get the keys. The access code should have been texted to me.Dorothy O.
Parking lot and office are very small.Sonja M.
Your Associates at the store are most personable and very good to work with.David L.
U-Haul was TERRIBLE. Tried for two days now to get through to customer service and can't! Armory Shell, however, was AMAZING. They went ABOVE and beyond to help me when U -Haul left me high and dry AND overcharged me!!!Chelsey K.
It was a bitch driving 1,800 miles with no cruise control. Why is there no cruise in your trucks. Every vehicle that a customer would own would have cruise in them and they would know how to use it. At my age (69) I had to stop more often to rest my right leg. Wallywalter S.
Customer did not leave a comment.STEVE B.
Customer did not leave a comment.BENNIE D.