Customer Reviews for Arlington Self Storage
(Distribuidor de U-Haul del vecindario)

869 comentarios

12 Brattle Court   Arlington, MA 02476

(781) 583-1212

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4 p. m.
  • Sáb.: 8:30 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(781) 583-1212

12 Brattle Court
Arlington, MA 02476

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4 p. m.
  • Sáb.: 8:30 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
5.0

The van was newish, clean and easy to drive/manage. Checking in and out was also easy. The person at the front desk was friendly and helpful.

Heidi G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

Awesome experience. Very good company.

Sam M. 
Clasificación:
4.0

I appreciated the friendly efficient service. The only thing that would've been helpful is if they would've explained to me that I could avoid the $20 convenience fee for dropping off the truck after hours, by using the uhaul online system for confirming the drop-off. They just told me to drop the keys in the dropbox, which I did. But if I had also gone online while I was there with the truck I could've confirmed that the truck was returned, and I could've avoided the $20 convenience fee. It was only after I got home that I read the text from U-Haul informing me about this option. At that point it was just too late.

Fred L. 
Clasificación:
5.0

Nothing. Everything went smoothly.

Marcus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bharatwaj S. 
Clasificación:
5.0

The lady at the desk was pretty good, excellent customer service support.

Carlos B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kei N. 
Clasificación:
5.0

The customer service representative at the Arlington site was extremely professional, courteous and attentive. I would highly recommend this Uhaul pick up site. She made sure that we had everything that we needed and she was very knowledgeable and polite. ¡Gracias!

Claudia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paule D. 
Clasificación:
5.0

Quick and easy rental and helpful staff. My only minor suggestion is to cut down on the number of emails Uhaul sends - I think I received 5 or 6 emails regarding this single same day rental.

Jim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vania N. 
Clasificación:
5.0

I could not return the vehicle using my cell phone because I could not enable location services.

Marcus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

When arriving at the place, the attention was excellent. 10 start

JUAN U. 
Clasificación:
5.0

Our experience at Arlington uhaul was great. Fred was very helpful. We'll rent from this location again.

larry B. 
Clasificación:
4.0

Very convenient location. A little on the small side, which meant that they only had four furniture blankets available when I came to pick up. It turned out that that was fine (I needed all four, but that's it). But I had reserved a dozen online the day before, so if I had been counting on that, I would have been let down. Overall, a positive experience though, would definitely rent here again.

Francis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen B. 
Clasificación:
4.0

Van condition: The van was very dirty, not cleaned at all after the previous use, glove box lock was broken and the box could not be closed, driver`s seat recline regulator could not be properly adjusted to the necessary recline angle. Van pick-up: it was very fast and efficient, as well as the reservation process.

Iryna T. 
Clasificación:
5.0

This was an excellent experience. Clean equipment and a very helpful woman onsite.

Kenneth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan G. 
Clasificación:
5.0

Nothing, had a great experience

Carol C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manek B. 
Clasificación:
5.0

Very thorough and welcoming person at the window. Great experience!

Jean-Yves L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Di X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander E. 
Clasificación:
5.0

Customer representative was very professional and helpful.

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN V. 
Clasificación:
4.0

El cliente no dejó un comentario.

john C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger D. 
Clasificación:
5.0

Great location! Very helpful! Would highly recommend! Just make sure people call 781-648-6655 and not 781-583-1212. Man who answered 781-583-1212 is rude. I almost cancelled my reservation because of him. Gracias.

Mary C. 
Clasificación:
1.0

App was a disaster. Couldn't use the truck share option. Showed up Wednesday. Tried to make it work. Couldn't. U-Haul sent me to a different location that cost me 45 mins of extra driving ti have the same issue with your app. Because I had already purchased the item I needed the truck ti move I had no choice but to rent this again and this time show up in person. Disaster. And this $50 credit for not honoring the reservation should be instant.

Dan N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Irene K. 
Clasificación:
5.0

The person who checked me in -- Jessica -- was incredibly polite and helpful. I so appreciated the service she provided.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

Pickup was very smooth - used the app for pickup and had no issues at all. Location was easy to get to.

Zofia G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Noelle S. 
Clasificación:
3.0

U-Haul places should be open on weekends. That is when most of the moving takes place. It is really difficult to do business and return/rent equipment when you have very limited hours on Saturday and not open on Sunday.

Greg C. 
Clasificación:
5.0

Arlington Self Storage is the best! We rented a unit here during a home renovation project and Arlington Self Storage was so easy to work with. The facility is very clean and easy to access. They have trucks onsite to rent, which made everything streamlined in our move/storage process. But what stood out the most was how great the staff were -- they were personable, efficient, and really helpful. I've used other storage facilities before and I definitely would rank Arlington Self Storage at the top of the pack by far. Thanks to everyone there - you're rock stars!

Tammy K.  |  Overall Experience 
Clasificación:
5.0

There was a problem with the on line drop off but Fred helped us greatly and took care of all the issues which were caused by the on line check in and check out system.

William P. 
Clasificación:
5.0

Service representative was professional and courteous. Five-star

Richard M. 
Clasificación:
5.0

The person who helped at the desk and on the phone was terrific and very helpful! I wish all of my experiences with customer service were as good as this!! Friendly, informative and kind. Gracias

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
3.0

El cliente no dejó un comentario.

IAN H. 
Clasificación:
5.0

Online pickup and dropoff seem slow. Did not expect to need passport or reference to pickup. Luckily the office was staffed and helpful

Kevin V. 
Clasificación:
5.0

New vehicles and very nice and knowledgable staff

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

irene R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PABLO W. 
Clasificación:
4.0

Have a billing issue that I replied on Oct 24 needing attention. Have copied. Uhaul. Please note the extra $40 on my bill is completely unacceptable. I returned my vehicle in Hyannis at 8:30 in the return vehicle lane. I was not serviced until 8:56. This is not my responsibility. Please remove the $40 charge. Gracias.

Alfred R. 
Clasificación:
5.0

Staff was very helpful and friendly.

Marissa M. 
Clasificación:
5.0

Excelente service

EDSON D. 
Clasificación:
5.0

Very good

EDSON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitch B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

very nice attendant

marcia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil D. 
Clasificación:
5.0

The truck was smelly

Mojtaba P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Sean is an outstanding employee. We have dealt with many UHaul locations (!), and Arlington Self Storage is ALWAYS at the top in customer service. I can't say enough good things about how kind and patient Sean was. Moving is stressful, but working with Sean was a positive moment in an otherwise stressful day. I absolutely recommend this location for UhHaul rentals. Give this young man a raise! :)

PETER D. 
Clasificación:
5.0

Make sure employees know how to secure trailers. Trailer came off 3 miles after facility due to inadequate fastening to ball.

James D. 
Clasificación:
5.0

The service staff is excellent.

Sosuke H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Imke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LING L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stefano S. 
Clasificación:
5.0

Rented full-sized van for round trip of 700 miles. Van was practically new â€" in excellent condition and a pleasure to drive.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

radu F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE A. 
Clasificación:
5.0

Extremely polite and hard working staff

Andrei N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIchael T. 
Clasificación:
5.0

great and efficient

Lauren W. 
Clasificación:
5.0

Great staff. Very courteous. Easy to get to location.

Philip F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

The only glitch was the inability to connect to data from the parking lot. A wifi hotspot by the lockboxes would be amazing.

Leba H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeevani R. 
Clasificación:
5.0

The girl at the counter was so nice !!! Very helpful she made it a Great Experience !!! I would highly recommend renting at this U-Haul.

Nancy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramin G. 
Clasificación:
4.0

Please check seat belt latch on drivers side. The warning light and beeper were on. Turned back to office. The attendant got the light to go out, but the light and warning beeper started up again once we were on the road. It was very annoying, and worse, even after several relatchings, the drivers seat belt popped out twice during the trip. The attendant was very responsive. This is a maintenance issue.

Grace A. 
Clasificación:
5.0

Fantastic customer service thank you Jessica! Everything went without a hitch So appreciated the organization and cleanliness and easy instructions

Deborah P. 
Clasificación:
5.0

Excellent service, I was very impressed.

John M. 
Clasificación:
5.0

The truck was clean (in the back) , however the driving area was not clean, that could go better. I had an excellent experience using the app to pick up/drop off the truck, no issues and super convenient

Diana M. 
Clasificación:
5.0

Very clean and professionally managed.

JEAN C.  |  Overall Experience 
Clasificación:
5.0

Great. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

This facility was very clean and well kept. The staff was always very friendly and helpful. I highly recommend Arlington Self Storage.

JEAN M.  |  Overall Experience 
Clasificación:
4.0

Clean and organized, bathroom is nice amenity.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

DIANNA R.  |  First Impressions 
Clasificación:
5.0

It`s great! Everything is smooth. No complaints.

SUSAN R.  |  First Impressions 
Clasificación:
5.0

Great facility, and Gregg was very helpful and friendly during move in.

Privacy R.  |  First Impressions 
Clasificación:
5.0

This was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Manager was very nice. Facility was clean, and has good access hours.

Privacy R.  |  First Impressions 
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