The trailer we rented was not in good repair. The lights did not work due to broken wires. I relied on the gentleman at the uhaul location to tell me that the lights were working. That was not a great idea. The wiring harness had two broken wires in it which were obviously broken long ago based on the amount of corrosion on the broken ends. I was informed by a very nice sheriff's officer that the lights were not working after only driving less than a mile down the road. Not my best experience with a rental.
Douglas J
Customer Reviews for Arkansas Mattress And More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman that own the place was extremely kind and helpful! While the other U-Hauls around here were terrible as far as customer service. One guy wasn't even there he was in the mountains and we had a fin for ourselves trying to rent a U-Haul online downloading the app. I'll never go to that location again if I can help it. This location was the only one that was helpful and they're working.
Steve PTook a bit of time to get the rental but otherwise all was good.
Stephen CGreat service and very helpful.
Everett LFrom the day before my rental took place to the day I needed to drop equipment off, I had so much trouble with the organizing of scheduling and getting the equipment I needed.
april DEverything wad just right had no problems at all
Anthony WNothing. Service was great. Good people here.
Amanda CThis gentleman went out of his way to accommodate me and my schedule
Clayton PEverything was great and customer service was great
rickey cI cannot recommend any improvements. The gentleman was very friendly and efficient both in the rental and check-in. I will def use this location again should I need a rental truck service.
Steven CWe dead dropped the truck and put the key in the key box. I didn’t appreciate being charged a cleaning fee considering the truck was a dump when I picked it up. I also turned it in with more fuel than it had when picked up.
Randall WThis was my first time using U-Haul. We got lucky to have a rep there to help us in person, very friendly man and made it easy! Definitely recommend this location.
Elizabeth DThe truck clock needs to be set correctly due to time change ...otherwise everything went smoothly.
SHAUNA HExcellent customer support at this office, both in person and by phone.
Tomas KHelpful and friendly. A pleasure doing business with this fellow
TOM MNo need to improve just keep on.
James TThe man who helped us was super helpful and friendly.
Baylee HThe delivery point recommended for return was not well marked as a U-haul location. it was not easy to find. The man refused to look at my contract. He did not allow me to stay while he checked the truck. He said he did not do any paperwork --expect an e-mail. The e-mail never arrived and I became worried since I had no proof of delivery and could not verify the condition of the truck. I called the Springfield store to complain. I tried to call the delivery point but the number given to me was no longer a valid number. I took pictures of the truck to verify its condition and location. I called U-haul customer support and obtained proof of delivery at the full price --no discount for delivering to this location as promised even though I drove past a closer U-haul store to go there. I called the Springfield store concerning the $30.00 discount they promised but could not get an intelligent response.
gary cThe owner/operator is always friendly each time we go there...third or forth so far...great guy!
eric mThe universal hitch is noisy the smaller the ball
mark gVery clean truck and friendly service
Richard JNot over rate your mileage until the end when you get through. That way you don’t have to credit the customers account. Speeds up the process!
Robbie CGreat dealer!
MARK HEverything was great!
blake sHelpful and friendly
Stacey CWouldn't go any other place in central AR!
Mathew MExcellent service polite and helpful
james bAll was great
Mathew MGreat service and folks!
Mathew MMr. Clyde and Mark were very customer oriented. There was a mistake on the size of trailer I rented but Mark went above and beyond and fixed the issue. They are a good Uhaul dealer.
Linda YVery good customer service.
Scott LGreat experience. Loved the ease start to finish. Location provided excellent customer service.
Alex NGreat service, great follow-up. Very easy and enjoyable. Equipment worked well.
randal sThe people there were helpful.
Robert GAgent was very helpful.
Steven SThis man was extremely helpful and friendly. Highly knowledgeable about u haul. Would highly recommend this place for all u haul needs.
Jimmy MMark and Clyde are the best in what they do! They should be commended for their customer service/support! They go beyond what you would expect. We will always remember Mark and Clyde. This is our 41st move and they made it simple. We thank the both of them!
Jerome MGreat customer service
Mark CNA
dorian cThey don’t care about you the equipment or your safety.
John EEverything was great will recommend to others snd I will be using Uhaul again.
SAMUEL GThe only issue I had with the truck was a left front tire that was slightly out of balance. I called Uhaul and got permission to have it balanced but could not find a tire shop with the right equipment to balance it. Not a huge issue just a little feel in the steering wheel on really smooth road.
Lloyd OThis fella was extremely helpful and delightful
Pamela CGreat guy.
justin mSuperb staff and outstanding customer service! He went beyond the call of duty to ensure that I was safe and did I need help. I will FOREVER use this location and give it 99 Stars!
Tamika HEverything was great. They were very friendly and helpful.
James Cnothing
richie bAwesome hours service and people!!!
Nancy JReally nice guy. Buy a bed while you're there.
James B