Customer Reviews for Ark Food Station
(U-Haul Neighborhood Dealer)

188 reviews

2013 Shaver St   Pasadena, TX 77502

(713) 475-0313

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 475-0313

2013 Shaver St
Pasadena, TX 77502

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LILEANA GUERRA 
Rating:
3.0

Customer did not leave a comment.

Talia Morrison 
Rating:
3.0

Customer did not leave a comment.

Aaron Marin 
Rating:
2.0

Customer did not leave a comment.

Beth Ann Withrow 
Rating:
5.0

Customer did not leave a comment.

Keith Phillip 
Rating:
5.0

Customer did not leave a comment.

Erica Mendez 
Rating:
1.0

The lady on the front desk refuse to come outside to check the gasoline levels in the tank due to her lack of interest i was charge $20 extra because she said it wasn't up to level

MIGUEL SARRION 
Rating:
5.0

Customer did not leave a comment.

Cindy Mejia 
Rating:
1.0

Really would like a refund cause the truck was in horrible condition even if U-Haul gave me half back it was dirty, it wouldn't switch,like it was stuck gears

Sheriva Shed 
Rating:
3.0

Customer did not leave a comment.

Kevin Theriot 
Rating:
5.0

The woman at the counter was 100% helpful. We attempted to trouble shoot an issue with my phone and the link to the uhaul site. Very thankful that she didn’t just shrug me off.

Ivet Love 
Rating:
5.0

None

franco teofilo 
Rating:
5.0

very good customer service, I recommend it

ever enriquez 
Rating:
5.0

Customer did not leave a comment.

DEJA HOLMES 
Rating:
5.0

Customer did not leave a comment.

Erika Rivera 
Rating:
1.0

The lady at the counter did not check me out correctly. Scheduling called later and asked if I was going to pick up the truck and I told them I already had. Since the pickup location hadn't done it correctly, we had to check out over the phone including sending pictures of my DL and the mileage and fuel. There were two trucks there and one of them had shorts and t-shirts strewn across the front seats (not the one I was given, but still made it look like they weren't even looked at prior to renting out). The truck I was given, smelled like cigarette smoke. In fact, there were cigarette butts in the passenger door handle which I had to clean out.

James Votaw 
Rating:
4.0

Customer did not leave a comment.

Bulmaro Juarez 
Rating:
5.0

Customer did not leave a comment.

AMANDA CARDENAS 
Rating:
1.0

Why Iam being charged for 14.00 extra? I brought my rental back on time and I didn’t even use the 20miles that I chose for my rental , I used only 15 miles. So I shouldn’t be charge nothing extra. Disappointing

Patricia Reid 
Rating:
3.0

Ac did not work and it was hot that day😡

Marguerita Sanchez 
Rating:
3.0

Storage yard was rough dirt. Fuel gauge was misreported. Luckily I took pictures before I left and I as I got back. If not they would’ve charge me more fuel even though it had more in it when I got back. Truck has extremely rough suspension

KYLE LESTER 
Rating:
5.0

Customer did not leave a comment.

Joe Saldana 
Rating:
5.0

Customer did not leave a comment.

jose luis anzaldua 
Rating:
5.0

Customer did not leave a comment.

Anisha Yelling 
Rating:
5.0

Customer did not leave a comment.

ISAHURA CATALINA GARZA 
Rating:
3.0

The U-Haul I rented was horrible and scary to drive. It was filthy and stinky and when I drove it, it made the loudest roar ever I could literally only drive 20 miles an hour I don’t understand why it was even rented out to anyone. I took it because I had to do what I had to do but my experience was horrible. The location was good I feel bad that I even have to make a bad review because it had nothing to do when them but the U-Haul was horrible.

Anahi Garcia 
Rating:
5.0

Customer did not leave a comment.

David Garza 
Rating:
3.0

Customer did not leave a comment.

LUAY SAEGH 
Rating:
1.0

You charged me .89 cents a mile along with me going beyond the gasoline that was there when I received it. I filled it up beyond the 3/4 of the tank I used. Ridiculous. I should have received a discount off of the price for filling the damn thing up. Once again. You figured out a way to rip off the consumer.

Cheryl royder 
Rating:
2.0

The man did not give direction on how to return the uhaul and did not report the vehicle being returned until almost two days after it was returned.

Amy Igbokwe 
Rating:
3.0

Customer did not leave a comment.

KEITH BRIEGEL 
Rating:
1.0

The location was excellent due to location being 2 miles from where I was moving from and 2 miles from storage. Ark food station was very poor, 1st time I went there the young lady was very ruid, with 4 other youngsters behind the counter with her. No one was able to help me, they directed me down the street. The store down the street directed me to reserve on line. That store didn't have my size, Ark did so I scheduled pick up there. 2nd time there, March 21,2020 @ 11:32 am for 12:00pm scheduled pick up. The young man behind the counter, when I told him I had a scheduled u-haul pick up there. He told me he didn't know anything about the u-haul, go down the street they can help. I explained to him I already went though that yesterday, the scheduled pick up is this location! He called for assistant's. It was time consuming but she help me .

Joy Caldwell 
Rating:
5.0

Check out was fast and easy

Margaret Williams-Waites 
Rating:
4.0

Customer did not leave a comment.

James Smith 
Rating:
3.0

It’s a seedy joint on Shaver. I wouldn’t want my daughter or wife there

John Zerangue 
Rating:
3.0

To be able to have someone at this location answer the phone, and be trained to complete a contract. Waited almost to hours for the manager of this location. Also to provided complete information regarding where to drop off and the times of operation. We had to do an online drop ourselves because no one was open until Monday which would have added another days rate.

JOHN keller 
Rating:
4.0

Customer did not leave a comment.

STEVE RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Pete Salas 
Rating:
5.0

Customer did not leave a comment.

Samantha Sawyer 
Rating:
3.0

Service at this location was great, it was dealing with other locations or reperesentitavies that was frustrating.

April Hunt 
Rating:
1.0

Customer did not leave a comment.

Amber Tallent 
Rating:
4.0

Customer did not leave a comment.

Gary Gastler 
Rating:
1.0

Customer did not leave a comment.

jesse salinas 
Rating:
5.0

Customer did not leave a comment.

julio rodriguez 
Rating:
3.0

Customer did not leave a comment.

Renee Daigle 
Rating:
5.0

Customer did not leave a comment.

Carlos Avad 
Rating:
3.0

Customer did not leave a comment.

Duane Stubbs 
Rating:
5.0

Customer did not leave a comment.

Brandy Gibson 
Rating:
4.0

Customer did not leave a comment.

Kathie Smith 
Rating:
1.0

The vehicle did not have side mirrors and was very very difficult to drive. It was very dirty on the inside when we picked it up. Also, the location was very difficult to do business with and not very informative and would not give me a receipt. I will NOT USE THIS LOCATION EVER AGAIN.

Carol Buys 
Rating:
5.0

Customer did not leave a comment.

Maribel Deliz 
Rating:
5.0

Customer did not leave a comment.

PETER GIJSBERS VAN WIJK 
Rating:
1.0

I received two different address for pickup. A sketchy convenience store in a rough part of Pasadena is not an acceptable place to a lone woman to pick up a Uhaul. Bars over all the windows and doors and the woman behind the counter did not ask for my ID or do an inspection of the trailer or hitch before hitching it up. Also the trailer was full of roaches! Absolutely crawling with them and then crawling over my furniture and boxes because there was no way to get a replacement trailer. I received $20 back on my rental when I complained in at my drop off location, but that's really unacceptable.

Amelia Hanson 
Rating:
1.0

Customer did not leave a comment.

ygnacio rodriguez 
Rating:
5.0

Customer did not leave a comment.

NICANDRO DIAZ 
Rating:
3.0

Customer did not leave a comment.

GLENDA BUQUOR 
Rating:
4.0

The guy running this store was very helpful even though I didn't have my paperwork, he managed to pull it up on his computer and get me settled.

Justin Baringer 
Rating:
4.0

The lady checking me in went ABOVE and beyond to help me. I had to call the conroe area to find the needed information the lady that answered gave me a number but refused to help me. Thankfully I reached the reagional office and the lady that helped me was wonderful. My over all experience was horrible

victor alba 
Rating:
1.0

shady place/ unclean/slot machine in back/person spoke english poorly. did not explain anything / did not help hook up at all. no paper to give receipt. hated the place.

chris saunier 
Rating:
3.0

Customer did not leave a comment.

Juan A Carrillo 
Rating:
2.0

The interior of the trailer had mud in it, when it was picked up. I thoroughly cleaned it, before and after use. I also brought the trailer back a day early and was still charged for the full 10 days

JOSHUA FLETCHER 
Rating:
2.0

Customer did not leave a comment.

Dan Rogers 
Rating:
5.0

Customer did not leave a comment.

JOHN CLARK 
Rating:
1.0

Did not get truck I reserved. Truck was dirty in cab and hauling area. Will never rent from this location again.

Robert Livingston 
Rating:
1.0

The uhaul was not ready at the location on Beamer. Did not get a call to let me know ahead of times send me to another location that was not close to where we were taking our stuff. Lady on the phone in Beamer was contradicting saying she was giving me a discount on Milage and on the down grade on size but only got one discount on down grade. I felt I should of got a discount on the milage difference from the location. Very disappointed. We are a military family and never had issues until today. Was not happy how the situation was taken care of. Will probably no longer use this company to move again.

Jaime jr Vasquez 
Rating:
1.0

Location was in a bad part of town. Truck was parked on dirt and sinking in mud trying to drive out of the parking lot. Worker answers the phone with "hello", not even with the name of the business. I shouldn't have to ask who I'm calling ...not professional at all.

Tiffany Butler 
Rating:
5.0

Customer did not leave a comment.

Francisco Maciel 
Rating:
1.0

I told the guy my order was for a 15 foot truck. The truck was small it don't look like a 15 foot. He told me I would only be charge for a10 foot but I wasn't he still charged me for a 15.He didn't tell me about the truck until after I paid. The truck drove very poorly wheel shook very badly... That's a death trap waiting to happen

Michelle Johnson 
Rating:
1.0

The truck was so dirty, bird poop, you could not see out of the front windshield. The cab smelled like trash had been left inside for weeks. Spoke with the lady inside and she offered no help. No other trucks available. 1st went to location on Red Bluff, my preferred location, numerous trucks outside but was told I had to go to Shaver location. Once at the Shaver location, I asked if they had supplies and they said no then had to find another Uhaul location because there was no way I would go back to the Red Bluff location. The lady, who's name tag said owner, was so rude that I will never go into that location again.

Connie Anderson 
Rating:
4.0

Customer did not leave a comment.

Duy Ho 
Rating:
2.0

This was basically a convenience store that had UHaul on the side. The staff did not know how to attach trailer to my truck.

Bill Owen 
Rating:
5.0

Customer did not leave a comment.

MITHU JHANGIANI 
Rating:
4.0

Customer did not leave a comment.

David Flores 
Rating:
2.0

They were closed at our scheduled pick up time had to wait outside for them to open. He did not do a walk around with us on the truck. The receipt he gave us was not ledgible. There was still paperwork from previous driver in truck. And it had dry mud inside..

Martha Herrera 
Rating:
3.0

Customer did not leave a comment.

Alexia Brandin 
Rating:
5.0

Customer did not leave a comment.

Judith Molina 
Rating:
5.0

Same as above...

lisa robin 
Rating:
5.0

Customer did not leave a comment.

Rosario Santiago 
Rating:
4.0

Customer did not leave a comment.

lacey rodriguez 
Rating:
4.0

Customer did not leave a comment.

pat esselborn 
Rating:
5.0

Customer did not leave a comment.

michon thornton 
Rating:
1.0

Very poor service, it took over and hour and at least 8 attempts for employees to fill out the online information. The tank of gas was suppose to have 1/4 in it and it was empty with the gas light on. The truck was dirty with a bag of chips on the dash, muddy floor boards and the back had 2 blankets and rope scattered in the back. The employees wanted me to take it as is and they wouldn't charge me for the "dirty mess or gas" and I did not agree. Eventually he did drive it to put 1/4 of gas in it. It took around 1 and 1/2 hrs once I got there to finish which really shortened my moving day. Disappointed and would highly recommend a different location!

Heather Purvis 
Rating:
2.0

Customer did not leave a comment.

roshanda amey 
Rating:
1.0

Rent equipment that is in working order.

Tracy McGee 
Rating:
1.0

We were well serviced, but we certainly locked our doors!

Thomas vacek 
Rating:
1.0

The store owner was very rude very poor customer service. He seemed a little too agressive. Not in a violent way but very very poor customer care oriented. I will NOT use this location In the future at all.

Erick Melendez 
Rating:
5.0

Customer did not leave a comment.

Daniel Reyes 
Rating:
5.0

The employees were very friendly at this location. This is a good place for U-Haul products and if I need anything in the future, I'll make the 30 minute drive Ark Food Station again.

christopher sellers 
Rating:
1.0

When I reserved the car hauler I told them we would pick it up before 6 pm. I got there at 4:30 pm and was told the rental was not for 24 hours because I picked it up before 6PM and if I did not return it before 2AM then I would be charged another days rental. This is NOT good business practice.

george scott May 
Rating:
2.0

Your customer service is terrible.had a reservation which was re-sheducle 6 times.Then i finally get to a location and the truck is broke.Now im being told i have to catch uber to another location.communication is very poor between customer service & pick up location.system needs to updated on real time.

senora fowler 
Rating:
1.0

Don't get me started.

Tim Robertson 
Rating:
5.0

I had to call five diffrentime with u-haul because my pick up, size of truck kept being wrong. When I got to the pick up location no truck so again I call uhaul . They wanted me to go 16 miles for a truck. But thank you to Ark food station . I came back with in an hour they had a truck. They were very helpful. Again thank you Ark food store you made my move a Success.

thresa ochoa 
Rating:
2.0

Uhaul over charge me in my price. Then made my account over draft. So I will not rental from you all anymore.

Valeria Burke 
Rating:
3.0

Had trouble getting computer to get details after I had pre registered

Charles Byrd 
Rating:
3.0

The entire inside of the truck leaked. I had to file an insurance claim because all my wood furniture and both mattresses were soaked. Was not a good experience at all.

david rice 
Rating:
1.0

Reservation was made for 8, when I showed up at 8 I was told the right guy wasn't there yet, and to come back at 9. After postponing all my moving help, I returned to the location at 9, to find the right guy still wasn't there. The man there tried to process the rental, attempted to overcharge me, then lied to me that it was a deposit, then tried to tell me my card wouldn't go through. Finally the other guy got there and everything was processed and I was on the road within 10 minutes, but by then it was 10:30, 2.5 hours after my pickup reservation. Will never use this location again, too unreliable.

Matthew Salter 
Rating:
5.0

great

grant griffith 
Rating:
5.0

Customer did not leave a comment.

Rebecca Begley 
Rating:
2.0

Here's the thing. I got a reservation confirmation for one site. When I arrived they said they had no out-of-town trucks available. They said to go to the UHaul "around the corner" which proved to be three miles away. The above site was a part time UHaul/grocery/bong store. The attendant had difficulty processing my information, all of which had to be re-entered despite my reservation. 30 min later. They did not have blankets so I had to go to the first place to pick them up. Get rid of that "comfortable ride" slogan. After two plus hours of driving, I could hardly walk as my back and legs were aflame. Loading and unloading was easy. When I went to return the truck the store was closed (I was 30 min late). I called UHAUL help on the contract number and got a scratchy voice breaking up rendering the conversation untenable. I called again and got a lady who seemed to want to help but when she transferred to "traffic" the call terminated. The third lady resolved my problem in short order. It looks like you have a lot of customer service work to do.

Frederick Pagel 
Rating:
3.0

Customer did not leave a comment.

Michael Austin 
No reviews have been submitted for this location.

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