Customer Reviews for Arctic Refrigeration LLC
(U-Haul Neighborhood Dealer)

470 reviews

1520 Island Ford Rd   Madisonville, KY 42431

(270) 326-5079

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 5/18/2024: Closed

Services at this Location:

Contact Us

(270) 326-5079

1520 Island Ford Rd
Madisonville, KY 42431

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/13/2024: Closed
  • 5/18/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Address not clear on gps. Maybe better directions

Tom Miller 
Rating:
4.0

Customer did not leave a comment.

Ashlie Cunningham 
Rating:
4.0

Customer did not leave a comment.

Brandy Worman 
Rating:
5.0

Customer did not leave a comment.

Danny Wiglesworth 
Rating:
4.0

Customer did not leave a comment.

Anthony Keen 
Rating:
5.0

Customer did not leave a comment.

alfred chiasson 
Rating:
5.0

Customer did not leave a comment.

AIRY BUMGARDNER 
Rating:
5.0

Customer did not leave a comment.

William Piper 
Rating:
4.0

Arctic Refrigeration marked me down as a full tank when I picked it up and it actually was about 7/8 full.....so that's the level I returned the truck at. Need to pay more attention when marking the fuel level.

MARTY GILLILAND 
Rating:
5.0

Customer did not leave a comment.

Cynthia Moore 
Rating:
5.0

Customer did not leave a comment.

Brian Naranjo 
Rating:
3.0

I found the drop off procedure to be problematic. I couldn't log in to drop the truck off, my son had to do it with his phone. Mine wouldn't show the location. Then having to go through taking all the pictures. As much as it cost me to move Hire someone to check the condition of the truck yourself.

Don Moore 
Rating:
5.0

The gentleman who helped hook the trailer up was friendly, professional and helpful to any questions I had. Highly recommend renting from the Artic Refrigeration location.

Nicholas Bailey 
Rating:
5.0

This site in Madisonville is always extremely friendly and helpful. Both Aaron and Cindy do an amazing job, knowledgeable and informative. I have used their location several times and will continue as needed.

AIRY BUMGARDNER 
Rating:
4.0

Customer did not leave a comment.

Gretchen Gott 
Rating:
3.0

Customer did not leave a comment.

Brian Whitt 
Rating:
3.0

Customer did not leave a comment.

Tim Savage 
Rating:
4.0

The trailer had a small leak in it and my mattress got wet, but other than that it was great.

Christopher Hancock 
Rating:
5.0

Always

LISA MILLER 
Rating:
5.0

Windshield wiper blades are broken and need to be replaced. Also service tire monitor system came on.

Charles Davis 
Rating:
3.0

Customer did not leave a comment.

Lindsey York 
Rating:
3.0

Customer did not leave a comment.

MICHAEL SCOTT MASSONG 
Rating:
5.0

None

Dakota Pulliam 
Rating:
5.0

Customer did not leave a comment.

Earl Mayton 
Rating:
5.0

Customer did not leave a comment.

Susan Sambol 
Rating:
5.0

Customer did not leave a comment.

Staci Clauss 
Rating:
4.0

Location closed at drop off. But otherwise nice location.

Robin Phelps 
Rating:
5.0

Customer did not leave a comment.

Andy Ramirez 
Rating:
5.0

Customer did not leave a comment.

Rodney Carter 
Rating:
5.0

Customer did not leave a comment.

kyle mcnary 
Rating:
5.0

Customer did not leave a comment.

Sherri Hardeman 
Rating:
5.0

Customer did not leave a comment.

Xxavier Bowe 
Rating:
5.0

They are just so nice and helpful.

Kharl Schrode 
Rating:
4.0

Customer did not leave a comment.

Ray Trimble 
Rating:
5.0

Customer did not leave a comment.

tina clevenger 
Rating:
4.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

This was my 3rd try to drop off truck. They were very nice and found my information.

Samantha Lupo 
Rating:
5.0

Customer did not leave a comment.

Justin Bell 
Rating:
4.0

Customer did not leave a comment.

Marci Oldham 
Rating:
3.0

They did not mention they were closed from noon till 1pm for lunch. When I made contact I was told they just sat down to eat and Id just have to wait till 1 pm.

Ron Latham 
Rating:
5.0

Customer did not leave a comment.

Logan Calvert 
Rating:
5.0

Customer did not leave a comment.

Travis Hall 
Rating:
3.0

Place was closed when we dropped the trailer off.

MIKE HERRERA 
Rating:
1.0

Way to expensive

Austin Clayton 
Rating:
4.0

Customer did not leave a comment.

Jim Burton 
Rating:
1.0

The retailer falsified milage and over charged my account for milage I did not accumulate.

Reynelle Burkeen 
Rating:
5.0

Customer did not leave a comment.

Mark Love 
Rating:
1.0

Customer did not leave a comment.

Matthew Orange 
Rating:
5.0

Customer did not leave a comment.

Anne Stull 
Rating:
5.0

Pretty smooth process. Nothing to improve.

Scott Harris 
Rating:
5.0

Customer did not leave a comment.

Jayson Jessup 
Rating:
5.0

Customer did not leave a comment.

Tonya Yates 
Rating:
5.0

Wonderful experience would recommend to anyone!!

Cindy Boaz 
Rating:
5.0

Easy access pick-up. The staff was very friendly upon pick-up. This was definitely an older trailer, that was missing a side running light, but the tires were new and felt safe with it in tow.

Julie Padgett 
Rating:
5.0

Very nice and pleasant to work with.

stanley staton 
Rating:
5.0

Customer did not leave a comment.

Karen Wagers 
Rating:
5.0

Customer did not leave a comment.

JAMES RUSCHELL 
Rating:
5.0

Customer did not leave a comment.

rex corley 
Rating:
5.0

Very good and excellent service.highly recommended 5 stars

Paul French 
Rating:
5.0

Customer did not leave a comment.

Jeff Williams 
Rating:
4.0

Customer did not leave a comment.

Tara Adams 
Rating:
5.0

Customer did not leave a comment.

JERRY PHILLIPS 
Rating:
2.0

Strap ratchets needs replacing. left ramp falls out of its holder when hitting bumps in road, empty and when car is on it. Have to stop every 25 miles and go back and slid it it again. This unit needs to go in shop and fix these items.

ROBERT CABLE 
Rating:
5.0

No problems

DORIS COLLINS 
Rating:
5.0

Customer did not leave a comment.

SHAUNA TULEYA 
Rating:
2.0

I am extremely upset that the "attic" in my Uhaul leaked and got some of my personal belongings wet. Also, I am upset that in order to keep under the miles given to me for the trip I would not have been able to unload my belonging into storage as my house was not quite ready. Charging me an extra $33 for a leaking truck is very unacceptable

Marilyn Rollberg 
Rating:
4.0

I rented for a full day a full day in most standard areas is 8 hours I returned in in less than 8 hours. I still paid $80 dollars plus gas hand never moved I only used 17 of the 20 miles I rented at $4 something a mile that’s only $68 dollars plus returning it early that should be money off. I understand people have used and abused your equipment and trucks in the past but the ones who have used your equipment many times in the past with respect should be treated fairly.

BRIAN KYLE 
Rating:
5.0

Super friendly people very helpful

William Moore 
Rating:
5.0

The lady that waited on us was very nice and sweet

Andrea Clark 
Rating:
1.0

I filed a complaint with UHaul. We are waiting for a response and our money refunded.

Megan Williams 
Rating:
3.0

Be more attentive don’t just say drop the keys there

Barbara Lear 
Rating:
5.0

Customer did not leave a comment.

Robert Devine 
Rating:
5.0

Very clean and professional place. Super easy rental and pickup process.

Joshua Tverberg 
Rating:
5.0

Cindy, Richard and Jeff were great! Would recommend for sure!

Danny Key 
Rating:
5.0

Customer did not leave a comment.

Tina Oldham 
Rating:
4.0

Customer did not leave a comment.

jeff jackson 
Rating:
5.0

They did everything professionally made the truck rental easy was very courteous. Can’t think of anything they need to improve on.

STEVE THORNE 
Rating:
5.0

Customer did not leave a comment.

Cindy Boaz 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HALL 
Rating:
5.0

Customer did not leave a comment.

Edwin Saley 
Rating:
3.0

Very friendly staff and service

Tina Oldham 
Rating:
5.0

Customer did not leave a comment.

Ronald Polley 
Rating:
5.0

Customer did not leave a comment.

John Walter 
Rating:
5.0

Quick and easy the way it was. Very friendly.

Lee Silbersack 
Rating:
2.0

First of all they gave me a truck that leaked and didn’t even tell me prior to renting said uhaul. And then charged me out the butt for it and said I couldn’t return it to only one location which made things a little hard. And then was charged mad crazy

Wendy Stoubaugh 
Rating:
5.0

Customer did not leave a comment.

Kellie Long 
Rating:
5.0

Customer did not leave a comment.

David LaPradd 
Rating:
5.0

Renting and pick up was extremely easy and fast. I will use this company again the next time I need one!!

Michael Downey 
Rating:
5.0

Customer did not leave a comment.

James Hurless 
Rating:
5.0

Y’all are way over priced. I was just trying to move and it costed me $100 for me to use the 10 inch box truck. For only 1 day I had it back there after I was done and I didn’t drive far either.

Daniel Tompkins 
Rating:
5.0

Customer did not leave a comment.

jeffers smith 
Rating:
1.0

The items I reserved were not in the u-haul the online reservation system kept glitching and would not let me enter the damage dthe damage done and would not let me return the vehicle

Julia Johnsen 
Rating:
5.0

Same as above.

Johnnie OLeary 
Rating:
5.0

Customer did not leave a comment.

Harry Ryan 
Rating:
3.0

Fine it confusing when submitting information over the phone and than go pick up and no code for key. There has to be an easier simple way to complete transaction and have it on hand when arrived to pick up vehicle.

Thomas Duncan 
Rating:
5.0

Everything was perfect i would recommend to anybody

Cari Salmons 
Rating:
3.0

Customer did not leave a comment.

CHRISTIE ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Lawrence Watts 
Rating:
5.0

Make sure the inside windows get cleaned. When it turned dark outside I was not able to see very good through the windshield. Had to stop and get something to clean them.

Jeri Page 
Rating:
5.0

Every thing was perfect. Our particular truck needed new wiper blade, but other than that 10 out of 10

Adam France 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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