Customer Reviews for Aqua Bay
(U-Haul Neighborhood Dealer)

411 reviews

1157 Midland Ave   Kingston, ON K7P2X8

(613) 417-3086

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 417-3086

1157 Midland Ave
Kingston, ON K7P2X8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Colette W. 
Rating:
1.0

I am writing this letter with utter disappointment with the service of uhaul. I had made a reservation for a 20 foot truck on Nov 21. I ordered to pick the truck from 2459 Princess Street, Kingston. When I went to this location, the representative told me that the booking is made at Aqua Bay location in Kingston and they do not have a 20 ft truck. I then went to Aqua bay location. When I went there that guy said the booking is made in the other location and they do not have a 20 foot truck ready. After few conversations with the uhaul representative, he provided me with a 26 foot truck. Since we didn't have any other options we were left with this truck. uhaul website clearly says if a reservation is made and the customer is not able to get the reserved truck he will be paid 50 dollars by uhaul for that. Initially I ordered for a utility dolly and had to cancel that order since the uhaul representative said one utility dolly will be there in the truck. When I took the truck to home I found out that the dolly was not present in the truck. I had to go back and the uhaul representative said they don't have any utility dolly and provided me with an appliance dolly. After all these horrible incidents I was charged with over mileage. Over mileage was caused because of uhaul since I had to travel more to get the truck. I had filled extra gas in the truck (extra dollars) and at the end I was charged with cleaning fee. Is this something you charge against every customer. I am sure the truck was the same way I had received in the morning. These experiences made me feel very bad about uhaul and will never opt for one in the future.

Ritwik C. 
Rating:
5.0

Drop off was fine.

CASEY MORRIS C. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Great customer service!

Sean B. 
Rating:
1.0

The uhaul online system is total mess and the location has its own rules. I booked uhaul online for 7:30 am to pick up the truck using 24/7 share online system but on the day of moving. The system didn't allow me to pick up the truck until 9:00 am and guess what I book the elevator for 9:00 am and my entire moving day got messed up because of uhaul failed online system. Please DO NO RELY ON UHAUL ONLINE 24/7 system either overbooks you or they have no information of their locations. Terrible experience of my life in moving. I would never again use uhaul! Bye bye . Btw the agents and people at uhaul location on princess street Kingston opposite to Costco main Kingston location are rude and unprofessional. 0 customer service.

Said zameer Q. 
Rating:
5.0

Staff were Courteous, Friendly, Professional & Efficient. Thank you.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Crystal G. 
Rating:
5.0

Good customer service

Troy W. 
Rating:
5.0

The attendant had some difficulty installing safety chains. The vehicle is a 2020 Toyota RAV4 with OEM hitch... but the hooks and chains would not fit through the safety chain loop. You need to update your equipment to fit properly, or provide options to accommodate.

John P. 
Rating:
5.0

Customer did not leave a comment.

Franklin S. 
Rating:
5.0

We love the people at this location. Easy in and out and very friendly and courteous

Peter W. 
Rating:
5.0

I originally reserved from amherstview Storage but Uhaul phoned and said I had to pick up in Kingston. I had to drive by my first choice to go to Kingston and there was the truck I reserved and still there when I returned my truck to Kingston. I also had agreement for 19.95 and was charged 29.95 and extra mileage as Kingston is farther. ???

MARGARET M. 
Rating:
5.0

The store I went did not have trailer I was looking for. So they checked and found a place that did. The store I when was very helpful.

William L. 
Rating:
5.0

Customer did not leave a comment.

JAMESRICHARD S. 
Rating:
5.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Drop off was fine..

Michelle M. 
Rating:
3.0

Make sure associate checking return does job accurately. I drove 24 miles put $15 gas in to bring up, when returned told $16 surcharge to bring gas to correct level, said no way, all that gas for 24 miles, even my $15 was absorbent. Rechecked and guy who read level did let it finish.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Fast and efficient

Mike W. 
Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

bob D. 
Rating:
5.0

Thanks for service

Rahim N. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Peter W. 
Rating:
4.0

Extra busy return day for the staff. SEPTEMBER 1ST. The personal worked hard juggling all the returns. They were helpful and courteous. Seemed like an odd location for a UHaul spot but worked out great.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
3.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Best and easiest return ever. Even though the location was busy They acknowleged me and the drop off was very quick.

DAVIDJ C. 
Rating:
5.0

Customer did not leave a comment.

Melvyn H. 
Rating:
4.0

Customer did not leave a comment.

Glen O. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Lesley L. 
Rating:
4.0

Friendly staff and great service.

Finn T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

FRANCOIS-DANIEL L. 
Rating:
3.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

Customer did not leave a comment.

arnold V. 
Rating:
5.0

Morning Do you ever sell your car transporters ? If so I'd love the opportunity to purchase one.

CHRIS V. 
Rating:
1.0

Employees where busy working on the other business Had to wait unnecessarily. Employee was not trained on Uhaul program

Shawn S. 
Rating:
4.0

We rented a 5 x 8 trailer, I would suggest that either a lock be included with the rental, OR the ability to rent/buy a lock for the trailer, a potential upsell for sure.

Byron K. 
Rating:
4.0

Customer did not leave a comment.

william A. 
Rating:
5.0

Customer did not leave a comment.

Rob E. 
Rating:
5.0

Customer did not leave a comment.

DWAYNEJ O. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Thanx again

TIMOTHYANDREW F. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
3.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
3.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

Had an emergency come up and was not able to make changes too my reservation without it costing me double the contract price! Unreal considering it was a death in family and had too drive 5 hours to drop off truck in the middle of a family death!

Rachele M. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Garth S. 
Rating:
2.0

Although identified as a site for 24 drop off, there was no one there. We were guided by the uhaul site through a long process of pictures and questions. Fortunately, one of us had a smart phone, not me, and we were able to comply. Not a pleasant experience for an advertised service.

David K. 
Rating:
3.0

So I was renting a car dolly for a RWD truck. The website said nothing about this dolly not working. The employee working the desk had questions as he did not think it would work and went and asked a second and third employee who said it's fine just rent it. Well, employee #1 was correct and this application does not work for RWD vehicles, and the dolly was never used.

Scott C. 
Rating:
5.0

The staff were very easy to work with. No issues with getting my truck at all. Drop off was a piece of cake. Thank you Aqua Bay Team!!!

carin D. 
Rating:
2.0

Uhaul seemed to be a bit of an inconvenience for them, slow service at desk, no help hooking up trailer despite my age in the 60's

Larry S. 
Rating:
1.0

Trailer came off less than a km away from the location where it was picked up. The employee didn't put the coupler on the trailer ball properly or thighten it. He didn't even put the chains on property, but thankfully I spotted and corrected it myself in advance. Thank God I was not on the highway or else the whole trailer could have flipped including my car. This location needs more training for their employees before somebody gets hurt.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
4.0

Check-in process went smoothly. No issues.

John M. 
Rating:
5.0

This is place is absolutely amazing way better then the princess location.

CHELSEY E. 
Rating:
5.0

Great service and equipment. I will return when I need a trailer in the future. Highly recommended.

Adrian C. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Was a quick easy process

shawn R. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Moe A. 
Rating:
4.0

Busy spot but line ups go fairly quick

Deborah V. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
5.0

Everything was clear and effortless! Staff are friendly and efficient!

Curt R. 
Rating:
5.0

Got a call to inform us that the trailer would not be available at the original time we booked it for. We were able to rearrange our schedule. Appreciated the call.

Ronald T. 
Rating:
5.0

Our family have been customers over the years and always very happy!!!

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
3.0

Customer did not leave a comment.

MIKE G. 
Rating:
3.0

Connection for lights was covered in dirt and falling apart but worked. Trailer itself worked perfectly

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Tony T. 
Rating:
4.0

Customer did not leave a comment.

Jay E. 
Rating:
3.0

mileage costs are outrageous.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Create a process of taking possession identical to that of return. The ability to take pictures at the beginning to identify broken.

Francois G. 
Rating:
4.0

Gas ---.the truck should be full of gas when picking up. This would make it easier to fill up when bringing back. We were showed, on a sheet of paper, the level of gas in the tank. However, the gage in the truck showed a bit less than what was indicated on that sheet.. We don't blame the location for this...but think it's a company rule in order to make more money off renters.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

YVES L. 
Rating:
5.0

There were some issues with the U haul computer system and I had to be re entered into the system so it took a little longer. Other then that is was a great experience.

Amy C. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDERMICHAEL O. 
Rating:
1.0

Everything

Charlotte L. 
Rating:
5.0

Customer did not leave a comment.

Jillian C. 
Rating:
5.0

Customer did not leave a comment.

Glenn O. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
3.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Staff very friendly and COVID safe. This is my go to UHaul spot.

Ronald H. 
Rating:
3.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Great experience. Was provided a kosher location for trailer pick up. Happy to use the service again

Randal D. 
No reviews have been submitted for this location.

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