Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)

133 reviews

400 E Broussard Rd   Lafayette, LA 70503

(337) 988-0221

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 988-0221

400 E Broussard Rd
Lafayette, LA 70503

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angel Bosch Lopez 
Rating:
5.0

Customer did not leave a comment.

Sarah Fogle 
Rating:
5.0

Easy access, secure and well lighted

KENNETH HUVAL  |  Overall Experience 
Rating:
5.0

Everything was great thank you!

Jeffery Clark 
Rating:
5.0

Great facility, great location and great service! Highly recommend this place.

Ted Nevels  |  Overall Experience 
Rating:
1.0

Reserved truck with dolly. The store didn’t have a dolly and the guy there basically just shrugged and gave me a number to call to find one somewhere else. I had to drive across town to get a dolly and when I got to the other location to pick up the dolly they told me that 400 Broussard was still charging me for the dolly that they didn’t have. They were able to fix this for me, fortunately. This added about an hour to my trip and was a total waste of my time. The truck didn’t run very well and had someone else’s clothes hanger in the back. I don’t think they really care like they do at other locations. Also, the entrance to the office was blocked off with a table? Is this some sort of Covid thing? Seemed weird and the attendant and I were basically just yelling across an empty room at each other.

Patrick OConnor 
Rating:
5.0

Recently I was renting at 4 facilities in 2 states. Anytime was clearly the best managed and it’s sparkling clean. I’ve used them for many years

STEPHEN DOUBLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Mugno 
Rating:
5.0

Customer did not leave a comment.

Charleen Perez 
Rating:
5.0

Customer did not leave a comment.

Matthew Lane 
Rating:
5.0

Customer did not leave a comment.

GERALD BROUSSARD  |  Overall Experience 
Rating:
5.0

Nothing really. Ended up needing it for a few more hours past the deadline and paid for another full day and insurance. But overall it was a smooth experience and excellent service.

MICHAEL WORRELL 
Rating:
5.0

Customer did not leave a comment.

LUKE ELLIOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH SYLVESTER  |  Overall Experience 
Rating:
5.0

I was glad to put the camper in a covered spot to help protect it. will do again when ready.

Teresa Mach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Huval 
Rating:
1.0

Horrible experience!!! The truck was so run down we were praying it would make it to our destination. The engine constantly stalled on us and because of it we hit another vehicle and now have to pay out of our own pockets to repair the damages to the other persons vehicle. Would not and will NOT ever use uhaul services again. To top it off we had to drive to a different pickup location and use mileage we shouldn’t have had to pay for to pick up a dolly because uhaul rented me one thru a reservation damn well knowing they didn’t have one available. Terrible customer service and terrible rentals!!

Ashley Burleigh 
Rating:
5.0

Customer did not leave a comment.

RHONDA GORDON 
Rating:
5.0

Customer did not leave a comment.

Debra Maness  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

blair zuschlag  |  Overall Experience 
Rating:
2.0

I was told I could drop the uhaul truck off at any location. However, I was turned away at a location because they were not the “drop off destination”. I was also told that it would be $.40/ every extra mile but it was actually $.99. Good service but the wrong information made the turning in process quite frustrating.

Harrison Dorsey 
Rating:
3.0

Customer did not leave a comment.

Quinton Carr 
Rating:
5.0

They provided the exact experience you would like from a storage facility. They even had a couple of push carts to help carry things, they had timed doors so they'd stay open while you brought stuff to and fro. The staff is extremely friendly! Great experience.

garth likens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE ELLIOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith Skipper  |  Overall Experience 
Rating:
5.0

Good customer service

Fawaz Saeed 
Rating:
5.0

The employee never close my account and the company continue take my money from my credit card.

Omar Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Bernard 
Rating:
5.0

Customer did not leave a comment.

COTESSA SOLOMON 
Rating:
5.0

Customer did not leave a comment.

DOROTHY BRANCH  |  Overall Experience 
Rating:
2.0

no one was there .. waited 2 hours

Christian Woodin 
Rating:
3.0

Get a *NEW* U-HAUL truck that actually has power steering!!! It will be a whole lot safer to drive! Until then...Clean out your truck's disgusting astray, and make sure truck is looked over before renting it out to another client. Found used drink bottles around the seats that we had to throw away ourselves so we wouldn't get penalized for it. We also had to pick up trash and sweep out the truck bed floor from previous renters so we wouldn't get penalized for that as well. When booking online to rent a truck, I couldn't get a military discount.

DeLisa Donnelly 
Rating:
2.0

The level of gas in the tank in the take was significantly less than what was claimed to be in there. Upon picking the truck up, I was told that it was “just shy of half a tank” however, the indicator hand was sitting right on top of the 1/4 tank mark. (I returned the vehicle with over 1/2 a tank) The truck had no dash lights which made it difficult to see the speedometer after sunset. The employee working there when I returned the vehicle was rude and unprofessional. (Young lady with dark hair.) She seemed to be inconvenienced that I was there. Never looking up to acknowledge me. Never glancing away from her phone screen. She stared at the phone the entire time while periodically asking me questions in a disgruntled and inconvenienced tone. I was ready to get out of there. However, the lady that checked me in when I picked up the truck was very nice, friendly, and informative. (Lady with light hair)

Cara Roberts 
Rating:
5.0

Customer did not leave a comment.

Nicholas Spaulding 
Rating:
5.0

Will recommend

debra glascow  |  Overall Experience 
Rating:
2.0

Friendliness, know what they are doing. Not book trucks that are broken. Website sucks. Worse customer experience ever.

Angela Frioux 
Rating:
5.0

Customer did not leave a comment.

stephanie lotief  |  Overall Experience 
Rating:
5.0

Excellent staff, very clean and secure

Lisa Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen latiolais 
Rating:
5.0

Customer did not leave a comment.

Brandan Keiffer 
Rating:
5.0

Well kept facilities. Will return.

Michael Boustany  |  Overall Experience 
Rating:
5.0

There were no keys for the U-Haul and I was charged for the rental. Please refund my entire amount, since I was directed to another U-Haul location and charged for another truck. You charged me $74.63 and I didn't use your truck (Contract #93384120). When I try to call, I'm on hold for 30 minutes before a person comes on the line. Y'all want everyone to do everything online but when stuff doesn't go right, like this time, then YOUR CLIENT has to wait for YOU to answer the phone. I am disputing this charge on my credit card.

Nancy Rabalais 
Rating:
3.0

Went to pickup truck for 830. They didn’t have it and I needed to go to a different location for 930. There needs to be better communication on Uhaul’s end, if they sent me an email earlier stating that it was at a different location it would have been a much better experience.

Everett Callihan 
Rating:
5.0

I had a good experience here, both the facility was nice and the staff was nice too.

Kurt Krummel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisle Meeker 
Rating:
5.0

One suggestion, have a mechanic take a look at the steering rack and transfer case of the one I rented. Steering was very spongey. Breaking was a tad rough for a uhaul so I would have the master cylinder and brake drum looked at as well. Nothing major, just a suggestion.

Beth Babineaux 
Rating:
3.0

Customer did not leave a comment.

Antoine Jefferson 
Rating:
5.0

Customer did not leave a comment.

TINA FOREMAN  |  Overall Experience 
Rating:
5.0

The ONLY reason we left was because we needed a bigger unit and they didn’t have one available. Loved everything about the facility.

kim monceaux  |  Overall Experience 
Rating:
5.0

We had a unit for four years and used it extensively. We never had any issues with the unit, the facility, the hours, or the staff. If I need another unit at any point in the future, I’m coming back to this one.

KENNY VALLOT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha Leday 
Rating:
5.0

Customer did not leave a comment.

Gloria Latigue 
Rating:
5.0

Customer did not leave a comment.

DAVID WILSON 
Rating:
5.0

Customer did not leave a comment.

Chris Rudd 
Rating:
1.0

Customer did not leave a comment.

John Jesina 
Rating:
5.0

Customer did not leave a comment.

Jen Pesnell 
Rating:
4.0

The guy that was on Duty was real nice and patient nothing really the computer was real slow but no fault to the worker

Richard Montgomery 
Rating:
1.0

Provide better customer service. Clean the inside of the truck. When someone pays for a reservation, Uhaul should RESERVE the truck. My pickup and drop off changed 3 times! I will never use Uhaul again. Complete waste of money!

Courtney Singley 
Rating:
5.0

Customer did not leave a comment.

Virginia Campbell 
Rating:
4.0

Customer did not leave a comment.

Peggy Holder 
Rating:
5.0

Customer did not leave a comment.

Annette Borden 
Rating:
5.0

Thanks Jennifer and staff. Everything went great.

STEPHEN DOUBLIN  |  Reservation 
Rating:
5.0

Staff was very friendly/helpful and facility was clean and well maintained.

SAM DOMINGUE  |  Overall Experience 
Rating:
2.0

Scheduled for a certain day then get a call saying the facility was not even built yet and have to wait a month to go bring my boat. Now getting emails asking about my experience.....still waiting...

Marc Daigle  |  Reservation 
Rating:
5.0

Everything went smoothly! I will definitely recommend this company and continue my business.

DARREN REAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmond Deslatte 
Rating:
5.0

Everything you did for us was fantastic. Great truck, fair prices, and great availability. You made a super difficult task for senior citizens as easy as can be considering. THANK YOU SO VERY MUCH!

David Falgout 
Rating:
5.0

Customer did not leave a comment.

Adam Hughes-Wooton 
Rating:
3.0

No comment. Checking truck in was very easy and courteous.

Linda Richardson 
Rating:
1.0

I was not informed that there was charged for mileage. Upon the return date of the uhaul I was told that I am being charged for mileage. I informed the corporate office upon signing my contract I was not informed about additional fees. I spoke with representatives on Sunday because it was not clear in when I needed to return the uhaul. I told the representative. I would be making another trip. She never informed me there would be extra fees applied if I did go over the mileage. This is very poor communication. I reviewed my contract and there was no information on the contract about overage.

Bertha Wilson 
Rating:
5.0

Customer did not leave a comment.

Ray Hatton 
Rating:
5.0

Customer did not leave a comment.

marion peters 
Rating:
1.0

Location could not give me a real receipt/contract and charged me additional money without explanation of why after I had set up everything online with website and prepaid what I thought was the total charge except for gasoline. Very disappointed with Lafayette location.

Kem Himelright 
Rating:
5.0

It was a great experience. Vehicle was exactly as requested along with the equipment. It was ready on time and the service rep was quick and knowledgeable.

Kevin Hooper 
Rating:
4.0

Very helpful. Very nice location no changes needed

patrick matte 
Rating:
5.0

Great location. Great people. Very friendly and helpful.

Duane Waihi 
Rating:
5.0

Jennifer was very pleasant to speak to.. She was very knowledgeable with the info she gave us. The building very clean and maintained

Privacy Request  |  First Impressions 
Rating:
5.0

Jennifer is the best!

Celeste West 
Rating:
5.0

Couldn`t have been more pleased!!! Great facility and Jennifer is the best!!!

CELESTE WEST  |  First Impressions 
Rating:
5.0

Drop off went very well.

Amber Lounsbury 
Rating:
3.0

very nice facility

Privacy Request  |  First Impressions 
Rating:
4.0

The truck quick running once we arrived in Lafayette and unloaded the items at the storage facility. We tried to crank it to take it to the gas station to put gas in it. The truck would not crank. I called UHaul and spoke with a representative, and I called the storage facility, which is a drop off point for UHaul, and reported the problem. I received a bill from UHaul this morning for $45.00 for gas. I should not have received a bill for gas. I was prevented from putting gas in the vehicle because the equipment failed to operate properly. You can improve for the next customer by not unnecessarily billing the customer when your equipment fails.

Melissa Ardoin 
Rating:
5.0

No problems with the service

Privacy Request  |  First Impressions 
Rating:
5.0

Management was courteous and facilities were easily accessible and clean. Great facility to store your personal items.

DERALD WEBER  |  First Impressions 
Rating:
3.0

Communication

Jay Rosenzweig 
Rating:
4.0

Good condition. Friendly staff. Setup and security made me feel safe while dropping off items for storage.

Privacy Request  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david gladki 
Rating:
4.0

At least this time, the ac and the heater worked in the vehicle. Big improvement.

dallas flemming 
Rating:
1.0

The uhaul was dirty on the inside. It was not cleaned out. The lady at the place was rude. She charged me for damages that were already on the truck which really upset me. I will never get a uhaul from this location again.

VERONICA WILLIAMS 
Rating:
4.0

The facility never received the reservation we made online.

Privacy Request  |  First Impressions 
Rating:
3.0

Have the staff check the drop box as they are supposed to and not assume that rentals were not dropped off.

TYLER BOUTTE 
Rating:
5.0

Customer did not leave a comment.

RON BETTIS 
Rating:
5.0

Customer did not leave a comment.

ZACHARY LILLEY 
Rating:
5.0

Customer did not leave a comment.

LIZ MCCORD 
Rating:
5.0

Very Professional.

Wren Thomas 
Rating:
3.0

Customer did not leave a comment.

Mike Vincent 
Rating:
4.0

Make sure that the tires are not retreads.Though I had an issue on my trip. Uhaul was fast and reliable from the time I called for help till I was back on the road only one and a half hours had past. So that was very good.

JOHN DEAS 
Rating:
5.0

Customer did not leave a comment.

glenda hunter 
Rating:
5.0

Customer did not leave a comment.

LISA NOEL 
Rating:
5.0

Customer did not leave a comment.

LISA NOEL 
Rating:
1.0

They should have been open until 5 pm. No one was on-site at 4:55 pm, yet "security" doors were left unlocked. If you're open until 5, then 5 it is!

BILL AUCLAIR 
Rating:
3.0

Customer did not leave a comment.

LINDY BOLGINO 
Rating:
4.0

go in and get your uhal and a smile today

KRISTIAN HOOPER 
Rating:
5.0

Customer did not leave a comment.

LYNN WOOD 
Rating:
5.0

Customer did not leave a comment.

dave watson 
Rating:
5.0

Customer did not leave a comment.

TIFFANY LAMSON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHNSON 
Rating:
4.0

Very good

Privacy Request  |  First Impressions 
Rating:
3.0

did not want to accept the car hauler drop off

Jammie Boone 
Rating:
4.0

Customer did not leave a comment.

Shawn Flowers 
Rating:
5.0

Customer did not leave a comment.

terri gillchrist 
Rating:
4.0

Very nice people and clean van

JOLYNN COLE 
Rating:
5.0

Customer did not leave a comment.

joseph malveaux 
Rating:
5.0

Customer did not leave a comment.

Carlos Techera 
Rating:
5.0

Customer did not leave a comment.

KARON HEBERT 
Rating:
5.0

Customer did not leave a comment.

nicole boudreaux 
Rating:
5.0

Customer did not leave a comment.

GEORGE DUNN 
Rating:
5.0

Excellent service!

JEFFREY PARKER 
Rating:
5.0

loved the manager, Jennifer as she was so helpful.

CHRIS MILLER 
Rating:
3.0

I was quoted .25 a mile but was charged .89.

Houston Redmond 
Rating:
1.0

The third party renting company "Anytime Storage" did not give proper information and took no responsibility for any issues that came up. I was left with no help when the drop off place was closed. Also, the vehicle dash alarmed with a high temp. Anytime Storage was called and did not call me back with any information as what to do. I kept driving hoping the truck would not overhead and damage.

MIKE BOUSTANY 
Rating:
5.0

Yep, Thanks for the lolly-pop and water yesterday...We were hot! Great Service.

JESSIE OLIVER 
Rating:
5.0

Customer did not leave a comment.

FRED MARION 
Rating:
4.0

Customer did not leave a comment.

GUY BROUSSAD 
Rating:
5.0

Excellent facility and employees. Highly recommend!!!

TED NEVELS 
Rating:
1.0

3 charges were taken out my account and two of which I am still waiting for my debit. Account to be credited. The trucks brake fluid was very low along with trash inside the truck as well.

jonathan wisser 
Rating:
5.0

Customer did not leave a comment.

AMANDA DORSEY 
Rating:
3.0

Customer did not leave a comment.

dwane swanson 
Rating:
3.0

Customer did not leave a comment.

Carlos Techera 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH CAILLIER 
Rating:
5.0

In all fairness, the place is new and the drop off I made must have been the first one they had. The lady attendant was neither friendly nor helpful. She had to call and ask someone how to check the trailer in. The emailed receipt was blank.

CURTIS TAPP 
Rating:
5.0

Facility is very clean, and the climate area is great. Easy access, dollies readily available to assist with boxes and furniture. Very satisfied with price point offered,and location.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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