Customer Reviews for Ancaster Mini Storage Ltd
(U-Haul Neighborhood Dealer)

749 reviews

1235 Osprey Dr   Ancaster, ON L9G4V5
(Hwy 2 & 53)

(905) 304-1515

Office Hours

  • Mon-Sat: 9:30 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(905) 304-1515

1235 Osprey Dr
Ancaster, ON L9G4V5
(Hwy 2 & 53)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

WInter weather was expected and acknowledged when I picked up the van. The representative did helpfully point out that the van only has all season tires, but what I discovered on the highway was that there was very little windshield washer fluid in the reservoir. I ended up driving with an extremely dirty and salt-covered windshield on the 403, which is extremely dangerous. I was basically guessing where the lanes were. When I brought that to the representative's attention, he was apologetic, but divulged that the corporate UHaul does not reimburse the locations for windshield washer fluid, so they only periodically add a 1/2 bottle of fluid. He candidly admitted that the van's reservoir could easily take two bottles of windshield fluid, but the approach they take is a penny wise and a pound foolish. It is very fortunate that I did not get in a collision or drive off the highway as I could not see. I will be sure to share the approach UHaul takes to safety with anyone who is thinking about renting a van and encourage them to go elsewhere. JD himself is very lovely to work with, but the corporate approach to basic maintenance is extremely unsafe and silly.

Sara Auld 
Rating:
5.0

Customer did not leave a comment.

Ron Jermone 
Rating:
5.0

Customer did not leave a comment.

Justin Rice 
Rating:
5.0

Nothing

Artan Rexhaj 
Rating:
5.0

Friendly service!

Douglas Stephens 
Rating:
5.0

Customer did not leave a comment.

Bernhard Kamutzki 
Rating:
4.0

Customer did not leave a comment.

Stephen VanderEnde 
Rating:
5.0

Mount a jack on the trailer tongue to make it easier to connect/disconnect the unit from the towing vehicle.

Philip Sarabura 
Rating:
5.0

Customer did not leave a comment.

Bruce Karatzoglou 
Rating:
5.0

Uhaul agent met me at the truck, update my account and emailed me a receipt. Done in 5 min.

Al Wood 
Rating:
4.0

Customer did not leave a comment.

Andrew Barter 
Rating:
4.0

Customer did not leave a comment.

Valentin Vidic 
Rating:
4.0

Customer did not leave a comment.

Gianpaul Granata 
Rating:
5.0

I was impressed. The service was exemplary. The attendant explained everything very clearly. He was quite patient with me as I was figuring things out with the truck. The truck was clean. As a 5' 1" senior woman I was nervous about driving the smaller truck, but it was very driver friendly. I appreciated the extra lower mirrors. It didn't take long to feel comfortable driving the truck. I had to drive on the 401 highway between 2 big cities as well as in each of the cities. Maneuvering through heavy traffic as well as a heavy rain storm was easier than I expected. Refueling was easy. The chart explaining how many litres I needed to replace was very helpful. I will recommend Uhaul to my friends and not hesitate to use it again if needed.

Colleen Robertson 
Rating:
5.0

No complaints

Lee Bodden 
Rating:
5.0

Efficient and easy

David Watts 
Rating:
5.0

Customer did not leave a comment.

Bryan Mackenzie 
Rating:
5.0

Customer did not leave a comment.

Scott Wismer 
Rating:
4.0

My rental truck had a bad odor from a previous user...possible that a physical inspection of the vehicle wasnt possible with weekend drop off and pick up, but otherwise, excellent experience.

JOHN KIMPTON 
Rating:
5.0

This is the Best storage and U-Haul location I have been to. They take great care of their clients, they have boxes and all the moving equipment I needed. I would highly recommend this location to anyone needing a storage unit or a U-Haul, they are the BEST.

Adam Swaye 
Rating:
5.0

Mobile pick up and drop off is really easy and convenient allowing me to pick up end of day and return and check out. Being in an industrial park, the location may not allow female customers to feel overly comfortable - my wife wouldn't want to spend 15 minutes there if she were alone and returning a vehicle after dark. For me, excellent and easy. Will rent again as needed from this location. Staff contacted me before the end of their day to ensure I was all set for a convenient pick-up. Great service.

John Kimpton 
Rating:
5.0

Customer did not leave a comment.

stanley harasiniski 
Rating:
5.0

Customer did not leave a comment.

Harold Preiss 
Rating:
5.0

no issues.

David Molnar 
Rating:
5.0

Customer did not leave a comment.

Mani Kaushik 
Rating:
5.0

Customer did not leave a comment.

Craig Wright 
Rating:
5.0

Customer did not leave a comment.

Jeff Sutton 
Rating:
5.0

This is the Best U-Haul Dealer and storage facility I have ever used. I will only come back here if I need a Self Storage unit or a U-Haul.

Adam Swaye 
Rating:
5.0

Customer did not leave a comment.

Tania Mckague 
Rating:
4.0

Customer did not leave a comment.

JOHN PORTER 
Rating:
5.0

All good!

Rick Deagazio 
Rating:
5.0

Fast and friendly service - will recommend to everyone!

Gord Wood 
Rating:
5.0

Customer did not leave a comment.

Patricia Tomalin 
Rating:
4.0

Customer did not leave a comment.

Greg Doerr 
Rating:
4.0

Customer did not leave a comment.

Brian Lewis 
Rating:
5.0

Customer did not leave a comment.

Anthony Wan 
Rating:
5.0

Customer did not leave a comment.

Aaron Gerrard 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD FAIZAN 
Rating:
5.0

Nothing..staff was friendly, professional and expedient with entire process!

CRAIG RAYMOND 
Rating:
5.0

Customer did not leave a comment.

Matthew Wren 
Rating:
5.0

If more businesses were as easy to use as Uhaul, this “brave new world” would be much easier to deal with. Thank you for once again being professional, quick, convenient, affordable and easy. For context, this was my 9th rental experience with Uhaul.

Derek Hale 
Rating:
5.0

Customer did not leave a comment.

KUMAR RAMDHAN 
Rating:
4.0

Customer did not leave a comment.

Mario D'Ambrosio 
Rating:
5.0

Customer did not leave a comment.

Jasper Deboer 
Rating:
4.0

Customer did not leave a comment.

Brian Lewis 
Rating:
3.0

I would have preferred to pick up trailer closer to my desired area. Provide option to register drivers licence without data

Jordan Ely 
Rating:
5.0

Customer did not leave a comment.

Kevin Dibling 
Rating:
4.0

Customer did not leave a comment.

Chris Simmons 
Rating:
3.0

Customer did not leave a comment.

Jason Barbour 
Rating:
5.0

Nothing. They were super helpful and accommodating

Corinne Nyffenegger 
Rating:
1.0

Overcharged

Abdul Basharmal 
Rating:
5.0

Perfect location for me

Roger Rossato 
Rating:
5.0

Customer did not leave a comment.

steve regenye 
Rating:
5.0

Officer staff were very friendly and the transition was seamless. Vehicle was fine but the staff is what made the experience great.

Dan Smith 
Rating:
5.0

The person who served me was absolutely terrific.

eric somers 
Rating:
5.0

Customer did not leave a comment.

Reno Cipolla 
Rating:
5.0

Customer did not leave a comment.

David Logan 
Rating:
5.0

Great job 👏

Edward Tracz 
Rating:
1.0

I called on Thursday the 24th, 2022, to check that the pickup truck I was to pick up on the following day was on the lot and as well check that it had a towing receiver. We arrived Friday the 25th to pick up the truck to find there were muddy dog footprints and dog hair all over the passenger seat and middle armrest. It was a mess. The truck had been there at least 24 hours and had not been cleaned. I had to spend my time to vacuum and wash out the truck. It was really disappointing. The fellow hadn't bothered to clean it and just said that's the way it is! We were in a bind or we would not have accepted the truck. The attitude of the fellow that rented it to us was very indifferent, take it or leave it! I have not experienced this EVER at a U-Haul dealership. I was not offered any compensation for my time to clean it other than I wouldn't be charged if it was not clean when I returned it. I have rented from U-Haul many times, and have had really good experiences but this was not one of them.

Terrance Basom 
Rating:
4.0

Customer did not leave a comment.

Elwood Richard Elwood 
Rating:
4.0

Open earlier & stay a bit later.

Alan Curtis 
Rating:
5.0

Customer did not leave a comment.

Richard Elwood 
Rating:
5.0

Customer did not leave a comment.

linda murray 
Rating:
5.0

Have longer hours. We needed the truck longer but you were closed when we wanted to drop it off.

Brian Roussel 
Rating:
5.0

Customer did not leave a comment.

Charles Conroy 
Rating:
1.0

Change there attitude. Also make them knowledgable so as to not waste people's time. Stop being rude and ignorant. Have equipment properly harnessed and have adequate adapters on hand . And don't be rude this is biggest issue not pleasant to deal with and wasted my time and gas first day then rude and ignorant upon drop off. Not we ever using this location again.

Seth Holt 
Rating:
5.0

Customer did not leave a comment.

Vincent Masson 
Rating:
5.0

Received much assistance, very helpful and very professional

Scott Morgan 
Rating:
5.0

All went well

Robert Fowler 
Rating:
4.0

Availability of trucks was the only issue, needed something smaller than what I ended up taking, but besides that no issues

Namit Goyal 
Rating:
5.0

The rep was proactive and polite.

Peter Black 
Rating:
2.0

The location was not the issue. The truck leaking water when it rained and the auto transport tire strap coming loose several times was why I was not happy with this particular move. It was a long one and very costly. We had to divert our trip several times to compensate for the leaking and fear of losing the van attached to the auto transport. The location was great in Ancaster but I didn’t even pick up the truck there.

Ian Mcgill 
Rating:
4.0

The agent on site was friendly and very helpful. Quick and efficient pickup and return.

TERRY GREATHEAD 
Rating:
4.0

Clarifying the rent rates in advance. Getting more modern trucks.

Shairdel Al-pasha 
Rating:
5.0

Customer did not leave a comment.

John Prenger 
Rating:
5.0

Customer did not leave a comment.

John Hilber 
Rating:
5.0

Customer did not leave a comment.

Mariusz Staszak 
Rating:
5.0

Customer did not leave a comment.

Ahmad Al Sayed 
Rating:
5.0

Customer did not leave a comment.

Patrick Boyle 
Rating:
5.0

Very good place to rent vehicles from,

Heikki Assa 
Rating:
5.0

The service was quick and friendly. Thanks!

Lina Kim 
Rating:
5.0

Customer did not leave a comment.

Ray Ravoi 
Rating:
5.0

Customer did not leave a comment.

Lorie Jones 
Rating:
5.0

Customer did not leave a comment.

Alex Forth 
Rating:
5.0

Nothing great customer service and very friendly staff.

ALASTAIR BRIGGS 
Rating:
5.0

Customer did not leave a comment.

Joe Pavao 
Rating:
5.0

Extra day rental for free was great

Kevin Cope 
Rating:
3.0

Passenger side mirror is loose and spins freely. No visibility when changing lanes. Dangerous. Last customer left tank at 1/4 full and paid charge. Agent knew this but left it at 1/4 tank. I received the equipment and had to add stop to fuel for my move.

Glenn Cunningham 
Rating:
2.0

pickup was a real problem as site was closed and only on-line pickup was available. I was led to believe site was open & pickup could be done in person. Fortunately, phone help was beyond excellent & eventually I was able to retrieve vehicle.

David Trenholm 
Rating:
4.0

Have another type of return plan. Not the link via phone. It didn’t work, I couldn’t turn on location. Maybe a form to fill out on return and an email to send photos.

Shawna Curtin 
Rating:
5.0

The gentlemen who works at the Ancaster mini location has great customer service!

Aaron Petz 
Rating:
5.0

Customer did not leave a comment.

Peter Paci 
Rating:
5.0

Vehicle was very dirty and salt ridden inside and out. I had to go and get the windows cleaned so that I could drive it safely.

Susan McFarlane 
Rating:
5.0

I have serious privacy and security concerns that as a condition of rental, U-Haul demands an electronic scan of my driver's license. I believe this is a personal privacy over-reach. The long-term risk of providing such sensitive personal information weighed against the act of renting a vehicle for 4-hours is unjustified. No company today can guarantee they will not be hacked thereby placing my personal information into hands that may cause me long term harm. How can you improve your service? Stop collecting e-scans of your customer's driver license information. Don't make e-scans a condition of rental. If a customer refuses an e-scan of their drivers' license, then simply photocopy the license and return the photocopy to the renter upon vehicle return.

David Harman 
Rating:
5.0

All was good the guy helped me is very kind and helpful

Samara Sharif 
Rating:
5.0

Customer did not leave a comment.

Todd St Aubin 
Rating:
5.0

Customer did not leave a comment.

Kyle Shea 
Rating:
5.0

Customer did not leave a comment.

Christopher Wain-Lowe 
Rating:
5.0

Customer did not leave a comment.

Christopher Wain-Lowe 
Rating:
5.0

Customer did not leave a comment.

Andres Uribe Medina 
No reviews have been submitted for this location.

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