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MEGAN K
Customer Reviews for American Tire & Auto Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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American Tire & Auto is the best U-Haul location and service I have ever had. These guys are amazing. Everything is on time, ready to go, and in excellent condition. Knowledgeable, honest, accommodating. Wouldn't go anywhere else! 5-Stars!!!
ANDREW PBest Rental Center - Best Customer Service
KENNETH CGreat service- Steve was great thank you!
Nia HProbably have public Wifi to help with the self checkout process when you’re closed
David MUhaul is easy to schedule, easy to extend drop off. The price is always right
KYLE OEasy process. Friendly helpful team
STEVEN DMy pickup location was changed to a farther destination when the one-way wasn't available. I wasn't notified and once at this location it was too far to backtrack to the other location. So I had to rent round trip and pay way more mileage than expected. Not a reflection of this location, it was not great overall uhaul experience.
GREGORY SAlways Accommodating - Excellent Equipment - Clean and Ready
GERARDO VStaff is always very professional and helpful
Mehmet CVery pleasant and professional. They quickly acknowledged me when I arrived and presented my options for the rental. Easy to do business with. Drop off was also very easy.
STEVEN VExcellent service and equipment as usual
KENNETH CThe pickup and equipment experience was very good. The catch is that they added a $25 insurance-fee (that I don't remember adding on to the original order) and then there is also a ~$15 tax. So if you are thinking that its just a $20 rental, be sure to consider these add-ons.
PRASAD JGreat place to rent from
KENNETH CVery Accomodating
KENNETH CVery professional and helpful staff.
Mehmet CSystem was down when I tried to pick up rental, but the rep worked through it
BETH MSteve Kulisz at American Tire & Auto Service in Hillsborough, NJ is excellent. He is always helpful and is the reason that I rent from U-Haul. They carry a good inventory of U-Haul trucks and trailers, and they keep everything in good working order. The new quick connect on the 5 X 8 closed trailer is really nice, and the built in ramp/door is a great idea. FIVE STARS, Highly Recommended.
GLENN AGreat service
Mahesh DMy reps were outstanding great customer service. I will recommend this location to everyone.
AKIM Kwhere i had specified it was self service - no people
JOSEPH EMade to wait for 20 minutes while the person in store, maybe the boss of the place was on the phone. Had to wait until some other person turned up, he was helpful.
Cresswell DThey're the Best!
Ian IThey were extremely patient and helpful to first time towing helping explain everything and made our trip extremely smooth.
ANDREW MThe guys were great...very helpful and friendly
lawrence nThe gentleman working there was very rude and does not know customer service. The rental vehicle we were supposed to be renting, a 9' cargo van, was not available so they substituted with a 10' truck. I received a text regarding this on the way to pick up the rental. It seems like they would have adjusted the price to match our original rental contract. Additionally, we added a dolly rental figuring we could use it on the truck ramp. NOPE! When we went to put the pieces on the truck, no ramp so the dolly wasuseless.. The guy could have mentioned this. So was was supposed to be an $89 rental turned into a $189 rental. Absurd! This all occurred after having to make 3 calls when trying to set the original rental up. The first guy I spoke with seemed helpful, but the confirmation email had the drop-off site WRONG. I called and Linda corrected this, but that confirmation email had the mileage included WRONG. The third person, Charity seemed like she knew what she was talking about but apparently it was WRONG. Additionally, we were supposed to pick up in Manville, NJ but received an email and text the night prior to pickup that we had to go to Hillsborough, NJ to get it, which was further away. I immediately called and was told they didn't have a 9' cargo van and they were closing in 5 minutes, but would let me know in the AM what was available. We were in route from Connecticut to NJ when I received the notification that they only had a 10' truck for us. We only had 2 pieces of furniture to move. When we got to Hillsborough there was a van there, but they said we couldn't rent that and that our new rental cost was $128 vs. $89. He was very rude through the entire process. He said he couldn't adjust the price. Where has customer service gone??!! We will NOT be using U-haul again. It's Hertz from now on.
Robert KNothing at all
rabecca hNo Place Better to Rent From
ian iAlways a great experience at American Tire Service. These guys know how to provide a positive experience every time I visit them.
Louis GExcellent Service
ian iThe clerk has excellent customer service skill! Even after we took the truck back their was limited parking spot and my husband was running late for work he moved his vehicle and park the truck for my husband.
Patrick MAs usual - excellent service - truck was ready and clean
Ian ISuper nice, quick and efficient service!
Marie JBeat place to rent - knowledgeable - always work with us to get the right size truck
ian iJust need air conditioning in the main office :)
jonathon kNothing to add. Nice people. Easy service.
Fred TBueno
JUAN LVan reeked of smoke. Little room to drop off van at end.
Joy BYes. I'd return here. vehicle was good and clean, and the staff is friendly
MICHAEL VNICE SERVICE. EMPLOYEES ARE GREAT
MARIA FTruck has engine light on and it smells in driver section. Back area was cleaned and as expected.
SHANAYA SNothing against this shop in particular but I had a guaranteed reservation for a 5x8 which they didn't have so they gave me a 6x12. Then the original guy that checked me in said go out back and hook it up. The thing was too heavy for 1 person to lift. Thank God another individual was very willing to help after I couldn't do it myself.
Peter CI recommend the trucks have a reverse indicator (beeping or something) as a safety measure. Other than that everything was great.
Robert CExcellent customer service! Steve and Tim treat everyone like family! I'd rather my experience 100 STARS if I could! ¡Realmente los recomiendo!
FELIX BProblem with u haul not the rental facility, they were great. U haul, their scheduling manager, and lack of interest to help was atrocious. Completely botched the rental. Will just use another company from here on our.
Louis F