Customer Reviews for American Storage Systems
(Distribuidor de U-Haul del vecindario)

893 comentarios

330 Pony Farm Rd   Oneonta, NY 13820

(607) 432-7870

Horarios de la ubicación

  • Lun.: 8:30 a. m. - 5 p. m.
  • Mar.-mié.: 8:30 a. m. - 1 p. m.
  • Jue. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(607) 432-7870

330 Pony Farm Rd
Oneonta, NY 13820

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 8:30 a. m. - 5 p. m.
  • Mar.-mié.: 8:30 a. m. - 1 p. m.
  • Jue. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They were great. Helped with hook up, did the safety check and we were out the door in less than 20 minutes.

SUMNER B. 
Clasificación:
5.0

Barb and her team run the best UHAUL location I've rented from… and I've rented from many. They really care about their customers!

Adam B. 
Clasificación:
1.0

I had $147 taken because of a “uncommon” bank as a safety precaution. I was supposed to get the $72 dollars back as it was a deposit. I was told it would be back in my account the following morning. I am still waiting.

Garrett I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

American storage systems was helpful, patient, and great to work with. The uhaul website should be updated to not include closed locations. In addition, when the location is changed based on availability the reservation should be updated with the new location. I spent a good deal of time driving to the wrong closed location.

MARGARETC W. 
Clasificación:
5.0

Friendly and responsive. The best way to do business. ¡Gracias!

adam N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin O. 
Clasificación:
5.0

Awesome, very helpful and kind.

Victor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

danile K. 
Clasificación:
5.0

I came back again, had more to move … would not go anywhere else but this location .. they take such good care of you. Thank you all again! :) Especially Barabara!

Angelica P. 
Clasificación:
5.0

Barb was amazing! sh e is so friendly, personable and accommodating. We will be using this service again.

Heather M. 
Clasificación:
5.0

My first time renting a trailer. Barabara helped me figure out what I needed, set me up… made it all easy. Thank goodness for her. I would recommend everyone to go to this location, Barabara is the best! Gracias.

Angelica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriella S. 
Clasificación:
5.0

First I would like to say how great customer service is...Chris walked us through step by step over the phone in holding this reservation but the woman at the actual office, Barbara, she is fantastic! very courteous! very cheerful!! all around a great representative ..both Chris and Barbara are a big asset to this company we've dealt with very many people and we were happy with speaking with Chris + Barbara This place and its trucks are great... .Much Cleaner that many other uhaul we have used in the past... We will definitely always use this U-Haul at Pony Farm Road in Oneonta I will definitely recommend to all our friends and family in the area that would need U-Haul...... Thanks Again ......M&M...

Matthew B. 
Clasificación:
4.0

The mobile pick up was difficult due to cell service at the location, had to walk around parking lot to get enough service to complete pick up

Matt S. 
Clasificación:
5.0

Nice staff and customer service

Chris M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia B. 
Clasificación:
4.0

All was Great Staff excellent, the Biggest problem was the Tires on the Trailer were not PROPERTLY Inflated after loading the Trailer they were Squatty and had fishtailed until i could get to a Gas station to fill them to the proper inflation one tire was not even reading on the Gague...

Bryan K. 
Clasificación:
5.0

Barb is heaven sent!

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana K. 
Clasificación:
5.0

Barb was super exceptional throughout the booking & pickup process, what a blessing!

sue C. 
Clasificación:
4.0

U-Haul would do well do have representatives such as Barb in all of their offices. She was professional, friendly, and very helpful.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake B. 
Clasificación:
5.0

Excellent customer service, went far to accommodate me even though I encroached on their lunch break. Very much appreciated!

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Barb was so helpful through the whole Process!

Joan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna B. 
Clasificación:
5.0

Barb was very nice and very helpful

Ronda H. 
Clasificación:
5.0

Fantastic Service! Barb went above and beyond to help me. ¡Gracias!

RONALD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina S. 
Clasificación:
5.0

Friendly fast courteous service.

Jim R. 
Clasificación:
5.0

Barb was exceptional!

Curtis B. 
Clasificación:
5.0

The staff was great. Very kind and quick overall great experience.

MUHAMMEDALPEREN D. 
Clasificación:
5.0

I had a pleasant experience. Staff at the location were friendly and the equipment was prepared as expected. I was caught in a snow storm on my way to return the van and U-Haul customer service extended my return time to accommodate the uncontrollable event. Great, consistent and considerate service.

LYNDEL J U. 
Clasificación:
5.0

Barb is an absolute gem! She answered my many phone calls and questions like a champ without getting frustrated. Will be renting again soon.

CHAD R S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn A. 
Clasificación:
3.0

The u haul company needs to Make sure the place is open and the vechile you rented are available.

DAISYLOIS L. 
Clasificación:
5.0

Barb was the greatest employee you have there. She took care of my wife and I. I would recommend your facility to everyone. Thank you for all that you do. ❤

ENFORCER T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER I B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE M. 
Clasificación:
5.0

The unit was perfect and every employee is extremely helpful, friendly and knowledgeable. Will rent there again when I need storage. Best in Oneonta!

Wendy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Your representative was excellent at Oneonta, above and beyond.

Michele S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESRICHARD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine N. 
Clasificación:
5.0

I rente 2 trailers. On both the tail lights didn't work which was not good when driving in the dark

Boudewijn S. 
Clasificación:
5.0

The woman who was working was very helpful. I appreciated her showing me exactly the peculiarities of the particular truck I was renting.

CASSANDRA L M. 
Clasificación:
5.0

The woman behind the desk was very helpful and sweet. She has amazing customer service skills!

HALEY E C. 
Clasificación:
5.0

Barb has always been tremendously friendly and helpful. We will be back in the spring to park our camper in the secure lot. Have a good winter!

David B.  |  Overall Experience 
Clasificación:
5.0

Everything was great!! Great people and customer support. Thank you very much!

TIMOTHY R JR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamal Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTA G. 
Clasificación:
5.0

The lady that runs that place is amazing!

DAWNMARIE B. 
Clasificación:
5.0

Servicio al cliente de excelencia. Friendly and accommodating! ¡Gracias!

JORDAN MILES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANWILLIAM B. 
Clasificación:
5.0

Barb was very knowledgeable and accommodating. Great experience.

Robert H. 
Clasificación:
5.0

Really nice and helpful lady at Uhaul.

OLGA LIDIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN ANGELO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
5.0

open 24/7…nah just kidding! This location is the best of this area keep up the great work! ¡Gracias!

LUIS MIGUEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIRE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
5.0

The lady that helped me was extremely nice and informative. She explained everything. Made me feel confident for my handling of the van. She was really sweet on the return as well. The man she was training was very sweet as well. I will be using this Uhaul location again very soon.

Terryann G. 
Clasificación:
5.0

Provide newer models of trucks & vans. The vehicle I rented was a 2013 Ford E-series. It had no modern or updated electronics. The staticky music and news from an AM/FM radio was my only option. No Bluetooth capability, no USB or SD slots, no auto lock for doors, instrument panel lighting was poor, etc.

Harry M. 
Clasificación:
1.0

The lady there ran my credit card without confirming anything with me. She charged the card I used for my reservation, and I didn't want to use that card to pay for the rental, plus she charged me for insurance when I declined it while making the reservation. Without even telling me the amount she was going to charge my card, she ran it. When I told her she didn't run it for the right amount, she told me that there was nothing she could do and that I would need to have the drop-off location remove the insurance. I told her I was going to drop it off after hours, and she said, “You can call U-Haul.”

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
5.0

Nada

Matthew S. 
Clasificación:
5.0

Called ahead and reserved a trailer and walked in and they hooked it up and I was out of there in no time. No waiting,no problems.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE L M. 
Clasificación:
5.0

Had a good experience... I wasn't able to get the size trailer I wanted but at least I was still able to get a trailer to rent. I was happy regardless

Ashley D. 
Clasificación:
5.0

Clean the driver's cabin. Coffee stains on floor and in cup holder. I wiped them.

Christopher S. 
Clasificación:
5.0

Anyone in my local area of upstate NY should go nowhere else but American Storage Systems UHAUL. I have rented here 6 times and every time was 5 out of 5 stars. Barb is amazing ! Friendly, knowledgeable, and ready to help. Will go there again and recommend to all my friends.

DAVID C S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDAD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLB C. 
Clasificación:
3.0

Everything met expectations.

HAILEY MARIE M. 
Clasificación:
5.0

Excellent knowledge of the equipment and process

HUEMAC C G. 
Clasificación:
5.0

Barbara is fantastic, no improvements necessary :)

Joanna C. 
Clasificación:
3.0

Remotely renting the vehicle is a challenge as location has limited hours to interact with an actual agent. Connection to cell service caused issues with delaying getting into the vehicle in a timely manner. Once in the vehicle everything else went smoothly.

Annmarie C. 
Clasificación:
5.0

The manager was friendly and supportive. There is no need for improvement.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE JO C. 
Clasificación:
3.0

The owner, Barb was easy to work with and very accommodating.

THOMASA P. 
Clasificación:
4.0

TRIED TO RESERVE EQUIPMENT TWO WEEKS IN ADVANCE THEN HAD TO CHASE ALL OVER TO PICK IT UP THE CAR TRAILER WAS OLD AND A PIECE OF JUNK FENDER FOLDED DOWN BUT INNER PANEL WAS AS HIGH HAD TO PUT BOARDS UNDER WHEELS TO CLEAR TO OPEN CAR DOOR TRUCK WAS NICE

RAY C. 
Clasificación:
3.0

They weren't understanding. I forgive them too. It might be because of this Covid mess.

Donna U. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M O. 
Clasificación:
5.0

Excellent experience

Daniel B. 
Clasificación:
2.0

Order was entered incorrectly and she said she'd look into it. Instead she charged my card and was rude. She never called me back and when I called her to find out the status, the owner was rude and hung the phone up on me. Told me to take my issue to Uhaul directly and gave me a bogus phone number. Still disputing the issue through uhaul

ANDREA BETH P. 
Clasificación:
5.0

Great customer service, super nice and helpful front desk clerk!

MATTHEW SCOTT L. 
Clasificación:
5.0

Barb is wonderful!

Douglas G. 
Clasificación:
5.0

The truck needs a sweep. There was no dolly as I requested. The truck needs an alignment.

Leonel D. 
Clasificación:
5.0

The manager was incredible. I will recommend this facility with 0 reservations.

Donald L.  |  Overall Experience 
Clasificación:
5.0

I parked my T@b trailer at this facility over the winter. It is in a great location. I will continue to use this facility as long as they have room.

Mary T.  |  Overall Experience 
Clasificación:
5.0

Was very satisfied with both the facility and my interactions with staff. Barbara is a great person for working with people. Both friendly and professional.

Melita B.  |  Overall Experience 
Clasificación:
5.0

Haven't moved anything in yet but I liked the location and security measures taken. Only using the storage unit for about 6 months but I'm comfortable with what I see so far. Josh was very helpful.

John M. | Reservación
No se han enviado comentarios para esta ubicación.

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