Comentarios de los clientes para American Storage Systems

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de American Storage Systems

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

CHERYL ANNE F.
Clasificación:

El cliente no dejó un comentario.

JACQUELINE M C.
Clasificación:

So friendly and helpful. Pick up and drop off were quick and easy. Love this location

Pierre B.
Clasificación:

El cliente no dejó un comentario.

STEVEN K.
Clasificación:

Barb was very personable, helpful and a pleasure to deal with!

MATTHEW WILLIAM O.
Clasificación:

perfect in every way! polite and professional!

ROBERTK W.
Clasificación:

The site rep (Barbara) was very helpful, above and beyond

Anthony G.
Clasificación:

Barbara and her staff went out of their way to help me hitch-up

Donald P.
Clasificación:

El cliente no dejó un comentario.

KASSONDRALEE P.
Clasificación:

The woman who did my booking was extremely sweet, went above and beyond in every aspect! Give her a raise!!

Janice L.
Clasificación:

Good drop off location

THOMASR B.
Clasificación:

A small glitch before we picked up the truck, but it was resolved quickly. VERY friendly and accommodating. Thank you for everything!

Frances M.
Clasificación:

The manager was extremely helpful, accommodating and friendly.

Tania C.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

El cliente no dejó un comentario.

Nathan W.
Clasificación:

El cliente no dejó un comentario.

Darlene W.
Clasificación:

The interior of the truck was impeccably clean. The issue was with the "mechanics" of the truck. There was little - as in close to none- oil. My son put 3 quarts in when I pulled over about a mile from rental. Also brakes need replaced. The items I needed ( furniture dollies and upright dolly) were not available. I had to get them elsewhere on the 2nd day of rental.

Kellie D.
Clasificación:

The woman working reception for this location was so incredibly helpful and lovely to interact with.

Joseph R.
Clasificación:

Barb at this location was awesome! Super friendly and very helpful! I will definitely use this location again because of her excellent customer relations skills! Joe R

MARYA D.
Clasificación:

Equipment was clean. Had problems starting the truck, often had to try 4-5 times, Could not adjust the mirrors to help with backing up.

Jeremy M.
Clasificación:

El cliente no dejó un comentario.

STEPHENLEE D.
Clasificación:

All aspects of this rental were excellent, especially the very competent, helpful and friendly staff. It was a pleasure doing business with them.

PAULA C.
Clasificación:

None was very good

JEN W.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

Barb is amazing!

Theresa R.
Clasificación:

offer GPS, especially for roads that trucks can not go on mirrors were difficult to move/adjust

PATRICKJOSEPH JR B.
Clasificación:

Once again Barb was ready, with quick service! A+

ROBERT P.
Clasificación:

No Improvements, but it should be said, Barb (who manages the shop) is great - love her!!!

ross B.
Clasificación:

Barb is quite simply the best. She was super accommodating, and made us feel welcome not only in returning our equipment, but in moving to the area. I feel like we made a friend in talking to her for only a few minutes. If you're moving to Oneonta or anywhere near, you have to use American Storage Systems for your U-Haul needs. The lot is big and easy to navigate, and Barb is truly a treasure.

Robin O.
Clasificación:

We checked in at 6 am remotely. I watched the tutorial, but didn't know I would have to provide 2 contacts that they would call at 6 am to verify my rental. Luckily my mother was awake and would pick up the phone from an unknown number.

Joshua G.
Clasificación:

El cliente no dejó un comentario.

PATRICKJOSEPH JR B.
Clasificación:

Barb was amazing.! Quick customer service

DAVIDAARON F.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

She told me that I paid to much and should make a complaint About how much I paid

Geoff H.
Clasificación:

El cliente no dejó un comentario.

JOHNDAVID A.
Clasificación:

Barb provided excellent customer service!

Todd S.
Clasificación:

Great service. I really appreciate the extra effort to disinfect surfaces. Thank you.

KATHERINE E.
Clasificación:

I scheduled my pick up at 10am on the 5th, got to the location, and discovered that the guy running the place didn't work Sundays and his voice inbox was full so I couldn't contact him. I ended up having to go to a different U-Haul location and switch my rental over to them. Barb was amazing and so helpful. I would not recommend the mess that was the Pony Farm situation.

DAVIDAARON F.
Clasificación:

Everything went very smoothly, and Barb, our customer service rep, was fantastic!

james P.
Clasificación:

El cliente no dejó un comentario.

Olivia S.
Clasificación:

Improve app accuracy and speed. Photos take too long to upload.

Wayne S.
Clasificación:

El cliente no dejó un comentario.

John N.
Clasificación:

El cliente no dejó un comentario.

M A K.
Clasificación:

The lady was very professional. The other Uhaul in oneonta charges 20 cents more per mile. I would recommend the Uhaul on pony farm road to anyone.

Harry C.
Clasificación:

Barb was very helpful

James R.
Clasificación:

Barb is the best she went above and beyond my expectations.

Alan B.
Clasificación:

El cliente no dejó un comentario.

Vic L.
Clasificación:

Computer system did not work correctly. I checked in online. Did everything possible to save time and limit face to face interaction (exposure to Covid) Yet the Oneonta UHaul could find nothing online about my rental procurement. Nor where I checked in online. Even tho I had the email and all corresponding acct numbers right in my hand. The rental fee was also over $100 more then what the fee indicated it would be online.

James G.
Clasificación:

El cliente no dejó un comentario.

Laura D.
Clasificación:

El cliente no dejó un comentario.

Frederick H.
Clasificación:

Barb is an absolute pleasure to deal with. Even in the worst of times, Barb is friendly, courteous, and knowledgeable. I could rent from another closer rental place but like to deal with her.

Steven G.
Clasificación:

very helpful

Mary Beth P.
Clasificación:

Barb was fantastic! So helpful, the whole experience was effortless.

Julie L.
Clasificación:

The staff was super friendly and professional. They had everything ready and waiting upon my arrival time to pick up the van and were able to answer all of my questions. I would highly recommend this uhaul location to anyone that is looking to rent. They are amazing and make everything so easy. Thank you

WAYNE S.
Clasificación:

El cliente no dejó un comentario.

KENNETH C.
Clasificación:

This is the best UHaul place I've ever been. The woman in charge, I apologize for forgetting her name, is such a down to earth great person and makes the experience easy and comfortable. I will definitely tell anyone who asks to go there.

James R.
Clasificación:

Good site

Michelle S.
Clasificación:

El cliente no dejó un comentario.

Albert C.
Clasificación:

El cliente no dejó un comentario.

SCOTT B.
Clasificación:

El cliente no dejó un comentario.

FRANK M.
Clasificación:

The furl gauge on the truck does not work

Ramona L.
Clasificación:

El cliente no dejó un comentario.

carl S.
Clasificación:

It was a very pleasant experience. Truck ran great, I was surprised at the gas mileage of the truck, used a lot less gas then I was aspected. Differently would recommend them to friends.

Ashley S.
Clasificación:

El cliente no dejó un comentario.

Gregory P.
Clasificación:

Barb and Theresa are super friendly. I enjoy interacting with them. I'm not sure if U-Haul's on-line process is still in process or not, but more signage needs to be present — such as in the vehicle — to explain what U-Haul wants the renter to do. The on-line stuff is great, just needs a bit better definition and we, the renter, need to be a better informed. Hope that's helpful. Otherwise, great experience.

Derrick F.
Clasificación:

El cliente no dejó un comentario.

Luigia M.
Clasificación:

Overall experience was perfect and there isn't anything To change!! Barb was an excellent representative

Richard G.
Clasificación:

Probably the nicest U Haul truck that I've ever rented. Keep up the good work!

Steven G.
Clasificación:

Excellent in every way

Bassett Health C I.
Clasificación:

Barb was incredibly helpful and patient with us. We needed this truck in response to the hospitals COVID response in order to deliver telemedicine carts to many locations throughout the region. We could not have gotten the job done without this truck.

Kathleen S.
Clasificación:

Barb in Oneonta is FABULOUS. Best experience I have had there in 2 years we have been coming!!

Chloe H.
Clasificación:

El cliente no dejó un comentario.

michael H.
Clasificación:

Staff were friendly and helpful.

Wayne R.
Clasificación:

Barb and staff are very hard working always. They strive to make each customer experience the best.

JOHN G.
Clasificación:

El cliente no dejó un comentario.

Joshua C.
Clasificación:

El cliente no dejó un comentario.

martin P.
Clasificación:

Thank you Barb for excellent customer service. I will continue my business with this location..

Wendy A.
Clasificación:

El cliente no dejó un comentario.

Donald H.
Clasificación:

El cliente no dejó un comentario.

Ron T.
Clasificación:

I made a reservation for a diff location, they didn't have a truck so I had to go out of my way for a vehicle at a different location and I ordered a box truck and They gave me a van, had to make extra trips for no reason, very poor service

ron L.
Clasificación:

I found a message on my phone when I got home about taking pictures with my phone when I returned the truck but it was to late for that I was home

Anthony B.
Clasificación:

El cliente no dejó un comentario.

Lori H.
Clasificación:

El cliente no dejó un comentario.

Harry W.
Clasificación:

El cliente no dejó un comentario.

Lori H.
Clasificación:

El cliente no dejó un comentario.

Nancy C.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

In my initial order I reserved a furniture dolly and 12 furniture pads. When I picked up the truck there was no furniture dolly and only 6 pads available. That was unacceptable. Probably won't ever us Uhaul ever again

Theresa H.
Clasificación:

El cliente no dejó un comentario.

Colbie S.
Clasificación:

Worst experience I have had with U-Haul

Robert V.
Clasificación:

El cliente no dejó un comentario.

Harry W.
Clasificación:

El cliente no dejó un comentario.

Stacey B.
Clasificación:

El cliente no dejó un comentario.

Teresa L.
Clasificación:

El cliente no dejó un comentario.

richard F.
Clasificación:

words just cant explain. Barbara at American storage in Oneonta N.Y. is an amazing person. Found me the only car hauler on the eastern sea board that was right on the way to my destination. literally searched for 30 min until she found one. I called 20 locations and searched the web and could not find one. I truly cant belive this location has any negative reviews. Totally went out of her way to make my car haul easy. Truly a blessing.

Francis T.
Clasificación:

El cliente no dejó un comentario.

tom C.
Clasificación:

Basically try to give any info to the customer. They have a lock box where the keys don't fit. Told me to leave the keys in the glove box (only after I asked). Since I'm responsible for the vehicle I locked the doors. Got 4 calls while trying to work the next morning of them looking for keys, then when I called back I got attitude. Then I got more calls (apparently they don't communicate so not everyone knew that I called back so they were still looking for the keys after I called back and told them where they were). Go here if you like confusion and harassment for doing what they tell you to do.

Jason D.
Clasificación:

Tires were completely worn out and unsafe

Richard T.
Clasificación:

Josh the representative there was extremely nice and helpful.

BRETT S.
Clasificación:

El cliente no dejó un comentario.

Willard A.
Clasificación:

No windshield washer fluid

Richard S.
Clasificación:

Reserved equipment More than 2 weeks before picking up. Received a call the day before telling me i had to go to another location, 15 miles out of my way, because they did not have what i reserved at the location i chose... Never received a call other than the one from the Center i was to pick it up from. Corporate Failed...

John M. | Reservation |
Clasificación:

Haven’t moved anything in yet but I liked the location and security measures taken. Only using the storage unit for about 6 months but I’m comfortable with what I see so far. Josh was very helpful.

No se han enviado comentarios para esta ubicación.

Volver
arriba