The staff was incredibly unprofessional and rude, the facility and equipment were dirty, and instructions for return were not included. We had to wait 45 minutes for a truck I did not want, only to finally be given the trailer I specifically asked for when the truck never arrived.SARAH R.
Customer Reviews for American Standard Multi Stg
(Distribuidor de U-Haul del vecindario)
Durango, CO 81301
(Across the street from Walmart)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The agent who helped me was extremely well mannered and she walked me through the check out process and the return process. I had a problem with my phone during the return process and I left her a note explaining my problem. When I called this morning she informed me that she was going to call me that everything was good and she checked the vehicle in and all was fine. That was a relief to me. I will use that U-Haul dealer in the future when we move .ARLAND P.
Picking up the truck using the phone was a little dicey as I had completed all the information in advance and yet the online person still needed to verify my information and required me to submit the name of another family member to rent the truck when U-Haul had my credit card information etc. it was stressful and unnecessary frankly. This had nothing to do with the U-Haul location and everything to do with the company.James D.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.KERWIN C.
My reservation was changed last minute and I was not notified which completely threw a wrench into my moving plans. I originally made the reservation for 48 and then was told the day before my reservation that I could only have it for 24 hours.Emma F.
El cliente no dejó un comentario.CHARLES S.
Cost per mile is really high for local usageThomas M.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.TIMOTHY E.
I had no problems with this site. I returned the trailer after hours. Just wasn't crystal clear where exactly to park the trailer. Otherwise no worries.JEFFREY F.
The location was closed for the Memorial day weekend so all I did was drop the trailer. It worked fine.MARK L.
My reservation and time were shifted completely from my original reservation. Not this location's fault, but very disappointing and inconvenientTAYLOR A.
The place was grubby, muddy and weed-infested. Also, the office smelled of cigarette smoke, and the guest chairs were occupied, respectively, by a dog and a cat. That said, the help was quite commendable! We were allowed to shift our reservation forward without hassle. Thanks for that!DIAN S.
El cliente no dejó un comentario.KRISTIN S.
The truck was brought back with the same exact amount (I made sure) that I left Phoenix with. I got charged an additional 57 dollars. I feel like I got scammed. If I can avoid it I will not deal with this place again.BRENDA F.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.Ty P.
El cliente no dejó un comentario.HENRIETTA D.
El cliente no dejó un comentario.SHAWN S.
El cliente no dejó un comentario.Jodey S.
El cliente no dejó un comentario.CRYSTAL B.
I have rented a pickup from these folks several times, but no more. This time, they charged me an extra fee for returning after hours (w/o QR code) when I actually returned it to them during their working hours, and on time.... she could not explain the extra charges and put up a smoke screen. This isn't the first time with this U-Haul outlet. I'll try anyone else at this point, but I won't go to this place (Basin Towing/Durango, CO)!RICHARD F.
not a thingROGER W.
Have a 20 foot truck! HaDONALD L.
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.RAYMOND L.
El cliente no dejó un comentario.Donald B.
Very nice and professional people.JEFFREY M.
El cliente no dejó un comentario.Dominika J.
I am sure that the owners of this facility have the resources to do some mud mitigation. When I have to go here, I am reminded of a developing country and a Mafia money laundering facility. The least that the underpaid employees can do is to wear masks as is the rule during Covid.LORI G.
El cliente no dejó un comentario.SUSAN C.
El cliente no dejó un comentario.Joel P.
the road was very bad to get to the office, when I tryed to talk to them the next day they was right and I was wrong and hung up on me. I will never use this place again.Thomas M.
I got charged for gas even though i left it where i got it. Very shadyJOSEPH C.
We were told when we made reservation that we could pick up truck at 8 AM and they didn't open until . 9 AMRICHARD W.
El cliente no dejó un comentario.Annalisse S.
Ensure that outgoing equipment is road ready. Provide proper orientation and brochures. Require that all employees wear masks when interacting with customers.Luis P.
When you email a client the location for Pickup, make sure it is the right location. Folks are busy and when already on the road, they dont need to be mislead. When I returned home I planned on dropping the trailer off next door as our property actually borders a Uhaul location. Instead, I get an email to take it to a location 30 minutes in the wrong direction. I feel like I'm getting worked over here. I did learn from the dealer in Peyton that I should have been able to return the trailer to any Uhaul dealer. I worked at a Uhaul as a kid, back then heads would roll over shenanigans like this. It'd be best if you took $50 off my bill.BILLY B.
Above and beyondKasey W.
I came on a day that you were closed and it was a real pain to use the app and pick up and return the truck.Nancy W.
El cliente no dejó un comentario.Penny F.
El cliente no dejó un comentario.KASEY W.
El cliente no dejó un comentario.ROBERT R.
Most employees were stoned. Impaired service. Had to reconnect safety chainsRONALD C.
Convenient location although returning trucks is tricky because of the layout of the site on a storage facility. The mobile check in/out process didn't work properly on the app, had to use the website, but that's not the fault of the location.Maureen P.
The reason for my rating... Got the truck all loaded with no problem, didn't get out of the driveway and noticed a low tire, made it to the gas station to fill it to the recommended air pressure of 32 psi, noticed a bulge, so I let out some air. Didn't make it 15 miles from origination and the tire blew. It took 45 minutes to get a hold of roadside assistance 2 hours later, I was back on the road.Kimberly G.
Service pick up great return not so great miscommunication lost in translation information about the product I have to paid things that it wasn't in place but overall not greatGerardo L.
El cliente no dejó un comentario.JAY C.
trailer was excellent, really liked ramp for loading.Douglas Z.
There is a lot of U-Haul trailers and trucks here, so I definitely knew where it was, but it would be nice to put up signage direction people to the office location.KRISTOPHER V.
Made the rental Easy-to-do.Lori H.
Staff did not wear masks to minimize spread of COVID-19.Lawrence E.
Masks were not worn by any personnel at the facility that came in and out of the waiting area. Was not possible to maintain 6 feet of distance in the office space.Keryn S.
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.Misty L.
El cliente no dejó un comentario.Eric L.
Very difficult to access and very tight space. Difficult to turn around my vehicle with trailer attached.Russell T.
Nobody in the office was wearing masks or distancing, but they were friendly and helpful.John K.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.pauscale B.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Robert B.
Central on line booking was a disaster ! Site keeps crashing. No one answered the phones. Personnel at this site helpful and I made a booking on site, but they were unable to cancel my online booking through your chaotic central system.William C.
El cliente no dejó un comentario.RODRIGO R.
None; picking up the trailer was easy enough. It occurred to me after I was already on the road that we didn't do a walkaround or a damage inspection before I left, so I could have been blamed for damage that was already there but not documented since there was no inspection. On a different note, one thing you can do to improve the customer experience is actually have the equipment available at the location where the reservation was made. If there wasn't going to be a trailer available in Farmington, NM, then the reservation shouldn't have been allowed. I only found out ONE day before my trip that the nearest U-Haul location that had an auto transport was an hour away in another state.Aaron G.
unsafe driving conditions to the officeCurtis L.
El cliente no dejó un comentario.JESSE B.
The truck and the customer service were excellent. The office is just dirty and smells like cigarettes.Wendy B.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Robert H.
The place is sort of a dump but the person we dealt with was friendly and efficient. There was ample room to park the truck unlike some of the other drop off locations in town.John B.
El cliente no dejó un comentario.Kathleen E.
charged us extra no signs as to where to put the truck or drop off keysjayson P.
Wear masks when customers in office as less than 6 feet spacing possibleMichael A.
Jody was extremely helpful, knowledgeable and friendly. Unfortunately, one of our two trucks had a tire with a slow leak and only 50% psi so I had to stop every 45 min during our trip through the Utah desert at night to air up. We couldn't go the shortest route over two mountain passes because the truck wasn't safe and then were charged $35 for the additional mileage when we returned the truck.Gregory O.
They were fast and friendly very professionalAshley Z.
El cliente no dejó un comentario.John C.
Staff did not wear masks in tiny office which was disappointing. Staff did an excellent job, friendly, speedy, no problems that the virus didn't cause.Elaine S.
I was met with a rude person who treated me like I was bothering them by dropping off my truck on time, during office hours.Daniel M.
They need to check air in tires, had blow out about 200 miles in and had to wait about 2hrs for someone to replace tire and they said two tires were low in air also.Ronnie L.
Rented two cargo trailers. Liz and her husband Paul couldn't have been more helpful, more professional, and more capable. Very pleased to have met Liz and Paul and to have had their great attitudes helping us out with our rentals.Davitt A.
Jodi was very helpful in working with me and UHaul to have all the contracts for pickup and tow dolly in one place. Equipment was rigged for me when I arrived. However, it had not been checked for safety. All the time I used the tow dolly the dashboard of the pickup told me the left signal blinker was at fault. I tried to replace the bulb but could not because the lens was attached with pop rivets. All day, I could not safely signal a left turn with the dolly, nor utilize the emergency flashers. I would have appreciated equipment checked that these important safety features were in place.Donald G.
El cliente no dejó un comentario.Hayes J.
El cliente no dejó un comentario.ANNIE L.
El cliente no dejó un comentario.Ian Z.
The lady who helped me here was awesome, thank you so much!Dominic O.
I ordered 12 furniture pads--they were not in my truck when I left. Had to go back to get them. My contract said the truck's gas tank was on FULL. When I got in the truck, the gas was as at ONE QUARTER of a tank (with the same mileage on the odometer as the paperwork). That's a huge difference and feel it was an intentional--the odometer was correct, yet the gas was off by three-quarters of a tank? I'm just glad I caught it before leaving the property.Dan T.
Very quick drop off procedure. Thank youRay V.
El cliente no dejó un comentario.Leanna J.
Great service IDon B.
Very difficult to get in and out. Crowded with other people at storage units. Junky cluttered area.Wendy R.
Reservation process was a nightmare. I did not get the location or vehicle I reserved. Long, long wait to pick up vehicle. Vehicle suspension was absolutely horrible- every time I went over a bump, the thing bounced all over the place. I didnt feel safe going over 40 mph. Returning was also a nightmare, as there were no instructions, online dropoff didnt work, and when I called uhaul for return instructions, the person I talked to had no clue. Use another truck rental company.Sari B.
It took a long time to check out. Could have been more efficient.JAMES R.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Charles S.
Experience was good. Only thing was the road to get up to the office was unpaved and rocky.Anthony C.
Website allowed me to reserve, confirm & check-in to pickup a 12' Utility trailer at this location, but this dealer had to call & cancel it 2 hours later because they â€œneverâ€ have those trailers available. We had to switch to a 12' Catgo trailer which both delayed & inconvenienced us / forced us to change our plans. It can't be that difficult to accurately track specific availability online to prevent this scenario.Anneliese S.
El cliente no dejó un comentario.Bryan S.
El cliente no dejó un comentario.Ron C.