Comentarios de los clientes para American Self Storage #6

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de American Self Storage #6

Clasificación general:

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KARRY S. | Overall Experience |
Clasificación:

I was late paying my bill. After I paid it on the 5th they didn't take the lock off until the 20th I called the office and the lady was very rude and hung up on me. I don't recommend them.

Jeff L.
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Location was a very run down dirty self storage location. I knocked on the door that said open but it was locked and no one answered. I had trouble parking the truck because the areas were so narrow.

Barry L.
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Show more courtesy and helpfulness to the customer.

Gregory H.
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The lady at this site was very accommodating and helped me complete my registration online.

Joseph M.
Clasificación:

Fix the too numerous pot holes...! The on line rental does not work unless you use the U-Haul app..! The call center was extremely helpful..if it wasn't for them I had sworn I would never use you guys again!

DEREK M.
Clasificación:

The truck that I had reserved was not on the property, I was forced to pay to upgrade to a 15' truck even though the truck I had picked out wasn't there. I then got the 15' truck and it had no gas, then went to fill it up and the gas tank was damaged and I couldn't get the fuel nozzle in to fill up the truck. I then had to go back to the location, do the entire return process, then do the entire rental process again for another 15' truck that wasn't properly cleaned. And I was charged the estimated mileage on both vehicles. I will likely never use U-Haul ever again unless I am properly compensated for the terrible experience on a very stressful day that cost me nearly 2 hours of moving time when it should have taken less than 30 minutes.

nicholas C.
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The lady you have their is beyond helpful! If I was uhaul I would give her a raise. Thank you again for an easy process!

Derek M.
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The first truck I rented was not on the property, I then had to switch up to a 15' truck because there were no 10' trucks available. I then was charged the extra money for the larger truck. Then, when I got the larger truck it was out of gas, when I went to fill it up, the gas cap was damaged where I couldn't put gas in the truck and had to go back and go through the return procedure and then start the new reservation process all over again. I am very unhappy with this experience and likely will never use U-Haul again

JAY A.
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Location was closed. Dropped off the day before due, but was charged a late fee.

Vera T.
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I had to keep the truck extra days because my apartment took a while!! They were nice and didn't overcharge me!

John C.
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El cliente no dejó un comentario.

TROY H.
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Not open. Just drop box only, and kinda sketchy. Had to walk 300 yards to get to the street to be picked up.

moe K.
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Your website and 800 customer service is horrible. Your website for checking in and checking out and returning the truck sucks. I tried numerous times but your website kept saying could not verify my location and kept asking me turn on location services then try again even though my location services is on. and then I called the 1-800 number but was on hold for over an hour but no customer service person to help me find out why your system is not working and I had to end the call because I could not hold any longer. It was exactly same problem for getting the truck but lady at the rental place had to do the rental agreement on her laptop and print it out. Your incompetent system mad me lade and I had to pay extra for after our check out. Maybe that is why your website does not work so you charge people extra. Fix your sorry excuse system for checking the truck out and returning the truck.

Bryan E.
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El cliente no dejó un comentario.

JOHN S.
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Customer service was extremely poor, and checking out the truck was a nightmare. It created a stressful start for my family on moving day. I could not confidently recommend this service to anyone. I hope I just caught the wrong person on a bad day. Very disappointing. Please improve your customer service skills.

Shaniece W.
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This was the worst experience ever. American Storage was no help at all, poorly labeled, and overall rude!

Tim H.
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El cliente no dejó un comentario.

sarah W.
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When I spoke to a representative on the phone, I had no idea this was a self check-in. Would have been nice to know ahead of time. When I got there for my 1:00 check in, the personnel at the location was on lunch, which is fine - but that combined with not knowing ahead of time this was a self check in cost me time. Then - "confirming" who I was, asking me for a lease agreement or passport or contacts (my contacts have day jobs and can not always get to their phones during work hours) cost me time. Again, had I known ahead of time, I could have been prepared. I used uhaul to do a state to state move not even a month ago, and my experience at that time was totally different, and was reflected in my precious survey. My time is just as important as Uhaul's, and had I returned that equipment late, I would have been charged. Maybe next time someone speaks to a live person to make a reservation, they should be advised whether or not this is a self pickup and what documentation might be needed?

Sarah J.
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El cliente no dejó un comentario.

Chuck K.
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I would prefer to turn in rental to a person and not use the drop box. The office closed at 1:00pm on a Saturday. Many people move on Saturday and I will make sure the turn in location has later hours next time.

Sarah E.
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The location is horrible to get in and out of. Such a small space very narrow to get your truck in and out of.

JOHN D.
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The app was horrible. I will use another company before I use the Uhaul app for pick up. The lady at the pickup location was very friendly.

Kelly S.
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El cliente no dejó un comentario.

Douglas J.
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I got there to the location & they were closed so I tried the self check in well your self check in is not user friendly it needs to be more simple & not so time consuming

Michal P.
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Drop box a little confusing because it did not say uhaul.

Amy W.
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Not well marked. It wasn't obvious where we needed to drop off the vehicle.

Joseph G.
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It is a long walk from parking and the lot is really rough.

Lenard W. | Reservation |
Clasificación:

Nice people clean facility

Skyler H.
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El cliente no dejó un comentario.

Billy R.
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El cliente no dejó un comentario.

Blake S.
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Great people. Had issues with computer but overall great to deal with and would use again! That's for the excellent customer service!

Buck C.
Clasificación:

Need to provide a 2nd lock box for 24/7 access.

Darren B.
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El cliente no dejó un comentario.

Charles M.
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El cliente no dejó un comentario.

William W.
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El cliente no dejó un comentario.

Rickey M.
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El cliente no dejó un comentario.

Amberlyn P.
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El cliente no dejó un comentario.

robert R.
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El cliente no dejó un comentario.

Chloe O.
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El cliente no dejó un comentario.

john C.
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The location is a storage unit on a 4 lane road. There is no room to maneuver a large truck. They painted the instructions to enter one of the 3 possible entrances on the pavement which is impossible to see. If you enter the other two there is no room to maneuver and you have to back out onto the street and thne go against traffic. Proper signage should be required by U-Haul.

Corey C.
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El cliente no dejó un comentario.

Alex A.
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El cliente no dejó un comentario.

Kelly S.
Clasificación:

What can you do... TERMINATE that locations representation of U-Haul. It is a storage facility and lady in the office was very inappropriately dressed for conducting business. She continually complained about the U-Haul software and how it never wants to work right. After about 20 minutes, she finally get me checked in, on a reservation I completed online. Then she told me to go to the back of the storage facility and find my own trailer. I drive an extended Chevy Suburban, which makes small places hard to get around, and this was even worst. I finally got hooked up, and again because of the length of my vehicle, I had difficultly getting out of the storage facility. After finishing the use of the trailer, I went to return it, and the lady was unable to properly check me out because she was dumpster diving. And seriously I mean she was inside the dumpster handing out items to a man. It looked like they intended to sale the items in a garage sale or something. I was appalled by the fact this location represented U-Haul, I guarantee I will never return to that location, and I doubt I will ever use a storage facility that handles U-Haul again either.

Gabriel B. | Reservation |
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I was a bit skeptical at first just because of how the property looked, but the staff was trustworthy and helped my move go smoother.

Ashley M.
Clasificación:

I returned my U-Haul the same day I rented it. I called U-Haul and they texted me a drop off location. Then my card was charged an additional $60 because the location they sent me to was close. I called the owner of the location and she was rude from the beginning. Now I've been attempting to call U-Haul customer service and I've been on hold for 30 minutes. Terrible experience and I am completely unsatisfied. I would tell the next customer to take a picture of their truck when they drop it off.

Jay J.
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The lady who facilitated the rental was happy, very efficient and at the same time, thorough. I was impressed.

Tom B.
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Left brake light didn't work and no one on staff to repair.

PAUL E.
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El cliente no dejó un comentario.

Chad S.
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Great customer service and everything was quick and ready to go.

KATHI F.
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I really wanted a cargo truck, but ended up with cargo van, which was cheaper per mile than truck. Employee was very pleasant and helpful and being able to leave the key in a drop box after hours was a plus.

APRIL M.
Clasificación:

God is working miracles thru the people that run this location...amazing people.. if I ever need another uhaul or storage this is definitely first choice .....i will reccomend this location to everyone that asks

Saturn P.
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El cliente no dejó un comentario.

charlotte P.
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El cliente no dejó un comentario.

glenda B.
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El cliente no dejó un comentario.

kyle F.
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El cliente no dejó un comentario.

Lakissia S.
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El cliente no dejó un comentario.

Steve M.
Clasificación:

El cliente no dejó un comentario.

REBECCA N. | Overall Experience |
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Rented a storage unit for my mom. Stopped at office 2x to get my name & info OFF of it. I kept getting enails, reminders, etc.

Whitney G. | Reservation |
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Very nice customer service kept a dollar with me

Kerri P.
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Vincent was very professional and courteous. Very eager to please.

Sharon J.
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El cliente no dejó un comentario.

Paul K.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

El cliente no dejó un comentario.

Trenton C.
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The lady was rude and was bitching cause she said it was her day off and she had been sick and throwing up all morning. Where to park the truck was unclear so I went down the wrong alley at the storage place and had to back all the way out. She accused me of hitting the building and that was a lie so I videoed all around the truck so I had proof there was no scratches on the truck. Will never go there for anything!

SUZANNE f. | First Impressions |
Clasificación:

I had great experience with american self storage the lady that is running that specific one is very nice and helpful and she even help me transfer to a bigger unit witout any complications .

Rebecca B.
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The lady who helped was super nice and friendly, helped accommodate my needs

Yan L.
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This site is very friendly!

Thomas A.
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El cliente no dejó un comentario.

Clay B.
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The lady was very nice and customer friendly.

joefra M.
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The lady that works at this location is very friendly and professional. She goes above and beyond to make sure you have a great experience with the service.

David S.
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El cliente no dejó un comentario.

Jay B.
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El cliente no dejó un comentario.

Audie V.
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Owner was very polite but I was uncomfortable with turning in the vehicle without some type of inspection to confirm I did not damage the equipment. We parked on a back lot and the area wasn't fenced. Owner was polite and lived on the site.

David L.
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El cliente no dejó un comentario.

Brett P.
Clasificación:

El cliente no dejó un comentario.

Gregory W.
Clasificación:

El cliente no dejó un comentario.

Lisa J.
Clasificación:

El cliente no dejó un comentario.

Matthew W.
Clasificación:

El cliente no dejó un comentario.

Charles A.
Clasificación:

When I picked up the U-Haul trailer the lady told me that I had to attach it to my truck by myself. When I was trying to hook it up myself I realize I was not able to and she came back and assisted me. The wiring for the turn signals was not there and she told me that I would have to buy something at a nearby parts store to get that wiring corrected I finally said okay and drove to another Uhaul place in Norman Oklahoma and got a wiring harness that they provided for free I was on a time schedule and the inconvenience was very real and also unsafe as I had to drive across town in traffic to get a harness to wear my lights would work

joel G.
Clasificación:

Registering online was easy. Leaving the vehicle off and dropping the key in the box after hours was very convenient.

charlotte B.
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El cliente no dejó un comentario.

Colin M.
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The woman that helped me was fantastic - very knowledgeable, courteous, and prepared. Because of her, the process was very smooth and quick.

Michael S.
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El cliente no dejó un comentario.

Jeffrey M.
Clasificación:

El cliente no dejó un comentario.

larry H.
Clasificación:

El cliente no dejó un comentario.

roy D.
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El cliente no dejó un comentario.

Jack B.
Clasificación:

The software had been recently updated and the site manager hadn't been alerted about the update. There was a little bit of a wait but not too bad and by no means should reflect badly on the manager. She was very cordial and concerned about the delay. Yes. I would rent there again.

robert S.
Clasificación:

service on drop off was great

Liliana C.
Clasificación:

El cliente no dejó un comentario.

Forrest D.
Clasificación:

El cliente no dejó un comentario.

sylvia M.
Clasificación:

I had a great experience in a situation thst is otherwise stressful. Uhaul was great.

teresa W.
Clasificación:

This location has consistently been the best in Norman.

Barbara R.
Clasificación:

Friendly, knowledgeable, professional service. Thank you!

Thomas P.
Clasificación:

El cliente no dejó un comentario.

john N.
Clasificación:

El cliente no dejó un comentario.

dawn H.
Clasificación:

Fix the looks of the place, and when one location said there wont be a carge if your an hr or 2 late returning there wont be a problem. Then they all should stand buy it.

Jennifer S.
Clasificación:

El cliente no dejó un comentario.

Hannah E.
Clasificación:

I had no idea where to park my truck for my after-hours return. Location gave no instructions so I called the U-Haul customer service and was told that I had to find a place and if it got towed, it was my responsibility to pay for it. Absolutely appalled at how customer service handled the situation.

oscar M.
Clasificación:

El cliente no dejó un comentario.

JOHN T.
Clasificación:

The storage facility was fairly run down, with the UHaul parking area not obvious.

Dongwei W.
Clasificación:

El cliente no dejó un comentario.

PATRICIA H.
Clasificación:

Everything was very fast and proficient and exactly as reserved I will use this location again.

Matthew B.
Clasificación:

N/A

Jeffrey W.
Clasificación:

This location is a bit tricky to access when driving a larger rental truck; it wasn't obvious where to park. Fortunately, the personnel were extremely helpful, so it was still a very positive experience.

No se han enviado comentarios para esta ubicación.

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