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MARVIN L
Customer Reviews for American Self Storage #11
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Aaron is superb as he treats customers like friends. you need more like Aaron!
bruce sEasy reservation on line, personable staff, and the truck ran as it should. Also the truck was in very good condition. I returned it after hours (but prior to my required return time) and had no issues.
John HAwesome service!!! Aaron was a pleasure to work with!!
Robert JI'm still waiting on my deposit that was supposed to be here. I'm halfway down a check.
PAUL MJust wanted to express how awesome this gentleman was who ran this location. He was accommodating and efficient. Very friendly.
Logan LThey went over and beyond to help me in every way from hookup to unhooking. I am so grateful. I received the BEST customer service I have experienced in a long time from any business/company!
Lori BAaron was very accommodating. I had to keep changing my day and time due to closing issues on my house. He was great, and I would definitely use him again.
JAMES BWhen we picked up the truck it only had a quarter tank of gas. I returned it with the exact amount fuel the truck had when I picked it up. We paid for an appliance dolly, was not in the truck. Had to find another Uhaul to pick up a dolly, obviously I had to pay again for the dolly.
Janet HThank you.
Joshua WAaron and team are always reliable.
KIRK gGreat experience! The entire process was quick and easy!
JAMES PDidn't get the moving pads I was charged
Warren HIt was after hours on Saturday afternoon, about 1:15. As usual, the person fielding the call was polite and patient, though she sounded young and could probably afford to slow down somewhat in her speech. The mobile return app (due to no fault of the local agent) proved far less than adequate, but after an onerous period of time, I took multiple pictures and sent them in an email address that she suggested. Your mobile pick up and drop off needs major renovations. A good tech person should be able to test this in-house with a few candidates who are utterly unfamiliar with the process, including people from a variety of age and social/economic representations.
Bob Kvery good service
chungang sI was extremely pleased with the cleanliness and operability of the trailer. The checkout service was fantastic and return was fast and convenient. For some reason, I made the reservation at the location closest to me but somehow it was switched to one a few miles away. We were able to fix the issue once I arrived at the original location I rented from. The only thing I could think of was that the location I rented is posted as closed on Sunday’s. Since the manager lives on site, he was available for me to return the trailer on Sunday without any issue. I like this location because they have good equipment, customer service friendly, it’s close to my house, and there’s no lines (fast).
Mark Vvery good service
chungang sExcellent customer service and a nice clean well maintained trailer.
Mark HNo improvement needed. Agent was friendly and helpful.
Ron SSry good and friendly environment. Great place to do business. If ever needed again I will definitely return to this location.
Travis DExcellent service. Only need for short period of time and could return it in the drop box when i returned it. Very happy with the rental.
BARBARA WDefinitely night and day from the McKinney Uhaul establishment.
Jennifer AI had a great experience leasing a u-haul from this location. I checked in online, so pickup of the vehicle took less than five minutes. I also had to call and request an extension on the rental and the manager was extremely helpful.
Hayden MThe manager was friendly and quickly got me in and out the door, no waiting around.
Eric ROffice employee was very friendly and made the process very easy! I would rent from them again.
DANIELLE PEverything was good to me. Thanks.
Eric aTruck was in terrible condition. Alignment was way off, the brakes were poor, and the transmission was leaking fluid. The location was also poorly maintained. The manager of the property was very nice, but this was the worst condition can/truck I’ve ever rented.
Scott CNice place and easy to find. Guy came put right away and told us where to come in thru the gate. He unhooked the trailer and said we were ready to go. Email sent for return receipt. Very easy drop off. Very nice man also. Very helpful.
Gloria PGreat customer service and reliable as always. And also priced well.
Christopher FThe worst experience ever with uhaul through this whole journey, but not @ any locations front or rear side of the Leg. The unloading that I bought on my drop side of the leg was ridiculous and ended up with me calling the cops, getting an incident report file, filing a claim with Uhaul and also spending $1,100+ for a security system. Uhaul has still yet to help me with the situation and really hasn't done anything about the situation whatsoever.
Tad DThe guy who helped me was great!!
Josh FGreat expietence
Kim SYou were the best! I appreciate you making this such an easy process.
Sara PStaff was friendly and the pickup was smooth. Took less than 10 minutes. Would definitely recommend this location again.
Mathew LQuick and easy check out and in!
rebecca cHave a parking lot
Hannah LVery good at communication on every level of the return so nice and helpful
Joyce RFor the NW side of OKC, could not have been easier. Great customer service.
Derek SMy Rep (think his name is Aaron) was very helpful, efficient and professional. It was my first time renting from U-Haul and he made it very easy! I will be using his location again if I ever need a truck!
stacey gThis was an easy process and the man helping we was awesome. My only suggestion would be regarding the cleanliness checkout piece. You can only answer if it is clean or not. However in my instance, the cabin of the vehicle was clean by about 99%, but the cup holder area was not clean, so given my options, I said it was clean, but worried that I could get stuck with a cleaning service fee for that 1%. If you could allow for more details, perhaps an area like this that I'm typing in now, to discuss cleanliness, it would be helpful. Other than that, it was a great experience. .
Rhonda GUhaul representative was professional and helpful. Movers we hired through the website never contacted us or called back.
Adrienne JFast, courteous service. Thanks!
Lindy SErin I think that’s his name was beyond professional and friendly thank u again for good service
Rhonda GI had great customer service. Quick, friendly and professional!! So good I added a half tank instead of just a quarter!!
JohnPhillip JAbsolutely will use this location again !!
linda sI did not visit this facility. The roadside assistance crew was dispatched to swap out my trailer.
Byron WLeft truck at rental each night and miles were put on truck next day.
ANITA Wwe rent frequently and they are always most helpful.
Marvin E