Customer Reviews for American Self Storage #11
(Distribuidor de U-Haul del vecindario)

260 comentarios

7801 W Hefner Rd   Oklahoma City, OK 73162
(1 block East of Council Rd on North side of Hefner RD Across from USPS)

(405) 787-1411

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado:
    9 a. m. - 1  p. m.
  • Domingo:
    Cerrado
Horario especial
  • 1/26/2022: 2:00 p. m. - 6:00 p. m.

Servicios en esta ubicación:

Contáctanos

(405) 787-1411

7801 W Hefner Rd
Oklahoma City, OK 73162
(1 block East of Council Rd on North side of Hefner RD Across from USPS)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado:
    9 a. m. - 1  p. m.
  • Domingo:
    Cerrado
Horario especial
  • 1/26/2022: 2:00 p. m. - 6:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kristina T. 
Clasificación:
3.0

The parking is horrible. It is a very small area to park the larger trucks.

Rhonda T. 
Clasificación:
4.0

El cliente no dejó un comentario.

larry L. 
Clasificación:
5.0

Friendly service and easy to deal with

Melisa B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
1.0

I made a reservation to pickup the truck at 7pm and the location was closed when I arrived at 6:45pm and didn't open until 9am the next day. That really messed my day up. The next morning when I was able to pickup, the trucks arm rest was stuck in the up right position so, I couldn't use it. I drive to Dallas and back and I always let you guys know that I'm driving 400+ miles so I'll need cruise control. I didn't get it. The truck had over 179k miles on it. That vehicle probably shouldn't be on the road anymore. Everything in the drivers cab shakes and bounces. I was very displeased with uhaul on this rental experience. I spend a lot of money with this company. I'd like better service.

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine H. 
Clasificación:
5.0

This facility was wonderful. The unit was clean upon moving in, lighted, and very accessible. Additionally, Aaron was always helpful when I needed to speak with him. When I need storage again, I'll come back.

brandon w.  |  Overall Experience 
Clasificación:
5.0

Aaron was very helpful and communication was excellent. Thank you for your great service.

Jeff M. 
Clasificación:
5.0

Please do a full in person inspection of every vehicle before allowing them to be picked up by the next customer. My son opened the glove box to put the paperwork inside and found a BB gun that looked like a real post sitting there. He was very scared and I had to take immediate action, luckily we were not driving yet

Adam K. 
Clasificación:
5.0

Transmission slips when you reverse

JAMAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristy M. 
Clasificación:
5.0

Gracias

Ruben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
3.0

I ordered a utility and pads and they weren't in the truck and I was given a truck with hardly any gas

Valerie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

Pre sell other goods & services! Boxes, locks. Leave $5.00 courtesy card for "NEXT" service through your location. Aaron was great, very accomodating.

CHARLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH O. 
Clasificación:
5.0

Continue providing making clean equipment available.

TERRY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachael V. 
Clasificación:
3.0

Parking lot is so small you can hardly pull into it.

Austin D. 
Clasificación:
2.0

Terrible customer service

CHRISTOPHER C. 
Clasificación:
2.0

If there's gonna for sure be charges upon drop off let customers know there will be charges. They told us the only way there would be extra was if we went over miles and under filled on fuel I filled up where it was when I got it and I didn't go over the miles I told them and they messed up at the first uhaul place they didn't even put my truck outside for me to get it so they sent me to another location I got there and they tried charging me more than what I was told for the first truck so I had to go put more money on my card because I got charged more then I return the truck and the app said $47 payment pending.

Tyler H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNIS K. 
Clasificación:
5.0

Aaron was very nice to work with.

RICARDO D. 
Clasificación:
5.0

They had my reservation and had the truck ready when I arrived.

TERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA W. 
Clasificación:
5.0

Great job!

STEVEN E. 
Clasificación:
3.0

El cliente no dejó un comentario.

victoria L. 
Clasificación:
5.0

Very accommodating and personable. Loved my experience

Paul D. 
Clasificación:
4.0

My experience was very frustrating. I was given the wrong vehicle to retrieve the key out of the lock box. I spent an hour outside trying the lock box, while hurting my finger. I tried to contact customer service but was on holding for 30 minutes with no answer. I decided to walk around to other vehicles, trying the code on their lock boxes for the key. And I finally was able to retrieve the key, from a complete different vehicle after an hour in the heat.

TaShala H. 
Clasificación:
5.0

Great Customer Service!!

feliesia C. 
Clasificación:
5.0

The truck drove funny.

Gary G. 
Clasificación:
3.0

The lot is tiny. Really, really small. I'm glad I didn't have a bigger truck to need to get in there.

Toni P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY J. 
Clasificación:
5.0

Great service and very friendly

davis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY M. 
Clasificación:
3.0

We never saw anyone. I would have preferred to have it looked over and signed off on before leaving the drop off spot. Which is why we went during open hours. The parking lot was small and when you are driving a big truck and being followed by your ride; it's not ideal.

RYAN N. 
Clasificación:
5.0

Nothing you was awesome

charlene M. 
Clasificación:
5.0

While the truck was clean, the truck Would barely reach 65 miles an hour before the steering wheel started to shake

christine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

Perfect service

Lie L. 
Clasificación:
5.0

Fuel charges excessive.

STEPHEN K. 
Clasificación:
5.0

Aaron was very accommodating and easy to work with. Too bad there isn't more parking area for wider truck selections. Great service though!.

Chuck W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHANELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM G. 
Clasificación:
5.0

Our U-Haul was very clean and the salesman was nice and made check in and check out very easy.

ZAC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARINO B. 
Clasificación:
3.0

Small location with limited and tight parking

Gil W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leonard W. 
Clasificación:
5.0

Nothing, gentleman was very helpful.

Christina H. 
Clasificación:
5.0

The facility that I returned the trailer to is TOP NOTCH. The manager at the facility couldn't be more helpful and accommodating in every way. Great guy, truly.

ROY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLYFRED H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHADE N. 
Clasificación:
5.0

Less pricey

Verdiane A. 
Clasificación:
4.0

Storage unit at drop facility was dirty (needed to be swept) and the door on the unit F92 was almost inoperable.

HAROLD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Manager at the shop was super helpful and very professional. I have already recommended this location to family and will return there in the future because of the excellent customer service!

ZAKARY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

Very professional & courteous.

GARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD E. 
Clasificación:
5.0

Aaron was wonderful, if all employees could be as professional as him!!!

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
5.0

the attendant was very pleasant and accommodating. I previously used the big U-Haul store. I like the service so much that I will use his facility from now on.

JERE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah L. 
Clasificación:
5.0

The customer service is impeccable. We were in and out in less than 10 minutes. I really appreciate that, time is precious. 🙏🏾

AREE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Seemed well maintained, nice truck. Easy to make the reservations and check-out

Rhys S. 
Clasificación:
5.0

Great job

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Aaron was extremely helpful. Made the rental experience go very smoothly

LARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shahmoneke G. 
Clasificación:
5.0

nothing...paperwork and service was excellent.

BRYAN S. 
Clasificación:
4.0

The gentleman helping was very helpful. Your website is crap; I tried over and over to get into it to return the trailer but I would either not be able to log in, or would start the process and get tools that it can not be completed at this time. You want us to return things this way fix the glitches!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne L. 
Clasificación:
5.0

It was great.

Bipendra T. 
Clasificación:
2.0

Make sure that when a truck is dropped off to be picked up by a customer that the truck is cleaned. We had found dog poop and bugs all in the back of the truck. Was told by pickup location to take it and wash it out so we don't get fined for it. Very upsetting

randall M. 
Clasificación:
1.0

El cliente no dejó un comentario.

jamie H. 
Clasificación:
5.0

Very good job

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude H. 
Clasificación:
5.0

When we needed your services for an additional day, Randy Rutherford took care of all the paperwork and made it very easy for us.

BENNIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torrey A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy S. 
Clasificación:
5.0

Randy was awesome!

Michael B. 
Clasificación:
5.0

Randy was awesome!

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

Unit was clean and ready on time!

LAKISHA C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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