Customer Reviews for American Outlaw Towing & Recovery
(U-Haul Neighborhood Dealer)

Rating:

2.0

Despite having a reservation to drop the trailer with them they initially denied it was to be dropped there and tried to turn us away. When she could tell we would not accept her excuses, she let us drop it at the one spot they had left to take it.

Rating:

2.0

I was charged for fuel after clearly stating with the agent that it was given to me empty and returned empty. I have pictures and milage to prove it. Please let me know if you need anything from me to get those funds back on my card.

Rating:

3.0

The location was fine, but the app experience was awful. It took me an extra 45 minutes just to be able to pick up the truck because of weird issues with the app. It took me a phone call from someone at U-Haul to become approved for who knows what reason

Rating:

2.0

I couldn't access my reserved truck to take the pictures your terrible app needs. There was equipment in the back that I didn't ask for. It took up space and I had to babysit the truck during loading and unloading so that others didn't think it was equipment we could use. The app was terrible too use. Both check in and check out after terrible. We got charged a fuel service fee though we brought fuel levels back to what they were when we got it. If the location had been my only issue, I wouldn't have thought twice. I have s bigger possible with Uhaul itself. This experience has ensured that I will spend a lot of time figuring out my other options before subjecting myself to yall again.