Truck was clean and well maintained. Check-in and return process was excellent.
Michael Curtis
Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seamless process. Professional service from beginning to end. Thanks Donald!
Michael CurtisTruck was perfect for what I needed it for. Thanks!
Michael CurtisA+ experience.
Michael CurtisEverything was perfect.
Kacey WoodFour units were broken into including mine. To find out there are no cameras in the back only the front. Also someone is supposed to check the premises before leaving no one called to tell me that my unit was broken into so how long were they not doing there job by checking units or property.to make sure they are secure. There are mice droppings in my unit to find a dead mice in my unit.They didn’t refund anything back to me after my property was taken from my unit. I would not refer anyone and very disappointed and dissatisfied.
MELANIE BOULDWARE | Overall ExperienceVery nice, clean and helpful staff- would definitely rent again- highly recommend! Great location
Kevin THORNTONThank u so much ! Excellent location, friendly staff and great customers service!
HERMES GAYTANFriendly team. Well maintained equipment.
Mark NelsonRemote online pickup and return was unnecessarily cumbersome with incessant photos required and delays with the need for a verifier second point of contact that was not explained as a necessity beforehand. In addition, completing the rental online was dependent on cellular service, which was intermittent in the Uhaul location. This was, by far, my worst Uhaul experience.
Thomas RoddeyThe storage facility wasn't open at the time of the scheduled reservation pickup. Messages left on the company’s voice-mail were not returned.
Leticia Saulter | ReservationDonald was very accommodating and I was very happy with the rental experience.
page burchEasy drop off
Bill VisageDuring the check out I would like to have known where additional charges could be added, such as for ‘unfolded blankets’. I was blindsided by such a silly charge without any warning beyond having to pour over paperwork.
Richard UnkeferCan't think of anything excellent customer service and a very pleasant experience Nova road pick-up location also very professional.
James PerkinsSuper fast checkout and great help hooking up the trailer.
Charles PollGreat customer service
Fentress PoseyThis was exactly what I needed. A price affordable storage option in Kennesaw. I’ll be back soon!
Samir Dave | Overall ExperienceKeep getting 10’s
Susan GeigerThis location was advertised online as being open on Saturdays until 4:30 pm and when I arrived just before 4 pm there was no one there. Another customer arrived just as I did and it appeared he was wanting to rent or obtain a storage space and he was disappointed that the location was not open as advertised online as well. This location should update its online site to reflect it's actual hours of operation so that customers can properly handle business and not arrive only to find the location is closed.
Paul DavidsonPerfect
dennis seilerThis was a very smooth rental experience. Thank you!
Kenneth LambertFast, simple, easy and pleasant folks. Everything I could hope for.
Joshua KornitskyGreat service, and excellent experiance
JOEL MAYNEGreat customer service from Donald!
Bretina ShannonGreat and friendly service
ADAM REGELSKYFriendly and professional staff.
Javier VegaThey went above and beyond to make sure that my rental was as easy as possible. If I need another rental, I will not go anywhere else.
Aaron KrisfalusiDropped off after hours because I was staying in motel that had very limited parking did online chat with Gordon who was very helpful with after hours drop off process
Kevin DockeryThe online check out and in was cumbersome and frustrating and took way too long.
Catherine StusakExcellent all around service and customer service.
George MannWe were very satisfied with our rental
Nancy O'ReillyI was over charged and haven’t received my refund yet
Shantye JacksonVery helpful. Clean facilities and nice staff.
Thomas GentleI did not drop off to the location. It is over 5 hours away from where I dropped off. I stayed in the same town that I picked up the trailer in and returned the trailer too
Bethany AtkinsWe've rented from this location before and the service is always excellent. I had thought I had booked a rental for pick up on memorial day, but apparently it was for the next day, when I showed up to rent the trailer, there happened to be someone at the facility and he went ahead and rented the trailer to me so that I could do what I needed to do. The service was outstanding and I will be back!
Mark AngeliFree Beer!
Michael CurtisDonald was very helpful, and very good at customer service, he made it a seamless process
Mykel EdwardsGreat customer service
Peter Andrew IgaI think his name was Donald but the person who help us was amazing. He was friendly, knowledgeable, easy to talk to and he had great energy.
NATASHA JONESBetter explanation of the pricing breakdown. Felt like I was double-charged for usage and mileage
Aaron BubansDo not confirm a pick up location and time if you are going to have someone drive there and wait to be told their truck isn’t available at that location. Then drive another 15 miles away to get a different truck in an unlit, scary, abandoned car wash.
Olivia DeBevcThe gentleman who checked me out was very helpful, nice, polite and pleasant.
Ronnie AikensEasy to deal with.
Rob CokerDonald was amazing and very helpful to my wife while she was picking up the trailer. Please pass on our appreciation!!
Paul CannonExcellent service. Great vehicle.
Jorge RodriguezGreat Customer service!!
Leidy DiazExcellent customer service
Donald HousholderSuper friendly staff
Javier VegaI was charged for 2 days even though I returned the vehicle before 24 hours passed.
Daryl PerryEverything was excellent especially the customer service. Highly recommend this location.
Karen FergusonGreat customer service! Thank you!
Charles PintacudaFree Beer
Michael CurtisThere's nothing wrong with this location. The issue that I had is that U-Haul has several things they want you to do before you get into the truck, and most of them could have been done from the convenience of your home, rather than standing outside in the elements. They wanted a picture of my driver's license. Could have easily done that at home rather than standing outside in the freezing windy day. They wanted an alternate contact, or to verify my employment or see a passport or one other option I can't remember. That's ridiculous, you should have asked me that well ahead of time! A few other steps in the check-in process were like that.
Chris HowellWorst storage facility ever. Wasp nests inside of unit . Only used the unit for a month and that was a month too long roof leaked damaging 2 TVs My grandmother curio cabinet and soaked my sofa.when I complained they said call my insurance co and file a claim. Why should my insurance co have to pay for their unmaintained facility. When I asked for the owners name the manager refused to give it to me. He stated that he would give him my name and number and have him call. Yeah right! If you care about your belongings pay a little more and save yourself a lot of headaches. Wouldn’t recommend this place to anyone.
Beth Turgeon | Overall ExperienceStaff were always courteous and helpful. We answered NO to question 1 due to fact facility needs major renovation and/or repairs. The staff did keep the facility clean of trash etc.. The facility is in a prime location and customers are likely to pay a bit more if facility has newer units with wider road access. It was due to the narrow roads/accessibility that we choose to move to another facility, not due to location or the staff.
Chris McEntire Heating and Air | Overall ExperienceThe staff are friendly and helpful. The facility is older , but it is reflected in the good price . Great location, safe , and secure .
ralph sproull | Overall ExperienceThe U-Haul reservation this reservation unit was attached expired so I had to get a u-haul at another location and ended up getting storage at that location too.
Olawunmi Bakare | ReservationStaff is friendly, location easy to find. The unit I rented was clean but not sealed against the weather, you can see light coming through the back wall
Tim Phillips | ReservationFacility appeared neat and clean. Decided against location due to distance. Thank you.
MARK ROGERS | ReservationThe driveways are narrow. No way to turn down aisles with 20 ft truck. Cracks in pavement make it hard to push dolly. But price is right, and Brittney, the manager, is very friendly and helpful.
Privacy Request | First ImpressionsNot your fault, I couldn`t tell if my reservation went through. Your facility is very nice and convenient!
Privacy Request | First ImpressionsI am not saying anything bad, but I couldn`t tell if my reservation went through or not! That`s why there are 2!! I`m sure it`s my fault.
Privacy Request | First ImpressionsI wound up not needing the unit. The woman who helped me on the phone was very helpful
Privacy Request | First Impressions