Comentarios del cliente para American Auto Detail

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de American Auto Detail

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Sheryl A. en

Grado:

Good location but closed so left key

Jonathan B. en

Grado:

Location was fine, app would not let me enter correct mileage before I started and is trying to way overcharge me. Even after I called and emailed a before photo before I left.

Jeffrey K. en

Grado:

The guy was grumpy about receiving my trailer!

Greg G. en

Grado:

El cliente no dejó un comentario.

eileen M. en

Grado:

U haul is a side thing for them. I had to wait while he finished the part of a job he was working on. When I called him because of a flat on the trailer, he didn't know where to direct me for help. I asked him if he had a number for U haul and he had to look it up on the internet.. But he did that and gave it to me

Miranda K. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

taylor R. en

Grado:

I returned everything and got calls for the following days sayung that i hadnt retuend my auti transport. I droped the suto transport at one location and told them all the information about my contract number and they said its fine that i leave it at that location, then when i dropped off the truck at the second location they said everything was fine. It was a rather stressful situation.

Charles L. en

Grado:

The location, although average, was not enjoyable. The representative of the business that hosted the rental of U-Haul equipment was rude and slow and certainly less than courteous

Rudy R. en

Grado:

Very helpful, great service!

Patricia C. en

Grado:

The first place that I called in Eureka, some kind of "Lube" business - Cory' there, promised me a truck but did not have one and could give no certianty that he could find one. He then sent me a reservation confirmed #90134069- which was very confuing because he said he had no trucks that size in Eureka and the closest one was Redding area. To make things even more confusing and painful for me - he said when you get this the business will be closed, but to leave a message of any of my needs, and all there was all weekend was a fax line buzzing when I called several times both days. He also said that I could call his cell iand gave it to mef I could not get through to the business line as they were closed for the weekend. His cell phone all weekend and into early Monday morning was "this phone is refusing messages at this time!!!!!" IT WAS MADDENING TO HAVE DEALT WITH THIS BOY CORY!!!! I made other arrangesments through the weekend and set up the reservation that we did use: 9089942 since I could not reach Cory or his business and get any certainly. We were told over and over that the truck was there in Eureka at the dealer north of town, 3220 Jacobs Avenue, and they could not find one which took us finally about an extra hour of man power standing around until they found us a truck. They finally sent us to the final destination, 321 Canal to get our truck and promised there was one there now. There was. The wait agin was about 1/2 to 3/4 hours more! Then, after we had our trauck home finally many hours later than expecteed on pick up day....We were given the run around about wanting a longer ramp as the one that came with the 26' foot truck was way too short and and steep and caused many problems and dangerous situations for us. We were used to a 10' ramp with this size truck. We were sent all over Eureka to find a longer one until finally the admitted that 8" was the longest now that the "newer" trucks are out and that is all that they have for them (the 26' footers. And we dragged the truck with us everywhere in case we found one!!!!! Then, we were told we could have an "extra day" for all of this trouble - through Thursday 6/6th. They told us to call the return place if we were running andy later and that "night drop was oK without any extra charge! As this began to look lik eit woul dbe so, we called the sedtination place and they said not to drop it off there but another location and gave us all of those directions and number and aid that as long it was there by 9am on the 7th we were cool! So when we go thre about midnight the gage was locked and no where to drop a key or the truck. Soo to keep it safe we sat and thought abuot this for ahile and then called the main line yet again, and were tol dthat it shoul dnever go that place but to another place "7 miles away"! NOw since we had alreadyfilled for the first location we now were using gas again - we went to the directions that she gave us on the phone and no U-Hau

Miranda K. en

Grado:

El cliente no dejó un comentario.

TIMOTHY M. en

Grado:

Great customer service

Kerry H. en

Grado:

Have the truck waiting and ready at the scheduled time for pickup. They were still cleaning it and both times I went to pick it up, I had to go find them in the shop to get help.

MARIA W. en

Grado:

El cliente no dejó un comentario.

Katherine V. en

Grado:

Make sure the place has someone who speaks and understands the English language and a place that has sufficient area to maneuver a large vehicle with a trailer

Tony B. en

Grado:

Just would to say thank you

Branden H. en

Grado:

Absolute pleasure from start to finish. Nice and friendly and even willing to help resolve the problem the other guy started. Beyond happy with the service and would recommend to anyone.

Jeff H. en

Grado:

El cliente no dejó un comentario.

Nathan M. en

Grado:

Thank you

Rebecca F. en

Grado:

Nothing it was great

Thomas J. en

Grado:

Tried to rent after hours with account and phone. Lousy experience... denied when given a color test that I wasn’t expecting, didn’t read instructions well, took test with one hand in the dark outside by truck... must have made a mistake... was declined... called help line and told there was nothing that could be done! I would have retaken the test carefully with new info but was told all I could do was come back in the morning! Well duh! If I wanted to rent in a.m. I wouldn’t have driven all the way to rental yard at 9 pm. Stupid system! Hopefully will never need another UHaul truck!

CATHERINE J. en

Grado:

I guy told me about the tow button and about how it downshifts when you hit the brakes. That was important. I like the green fuel Econ info reader.

Jennifer B. en

Grado:

Daman was great and review everything with me.

DONNIE S. en

Grado:

Cab had pot smell

William M. en

Grado:

Great place good people handle me in and out and great time you couldn't ask for anything more

michael O. en

Grado:

Nothing great service Thank you

Craig G. en

Grado:

!!!NOT THIS SHOP, but the UHaul store in Eureka... Why can't I plug a 7 pin connector into one of your rental pick ups??? that is an inexcusable situation... ALL trucks are made today with BOTH 4 pin and 7 pin, why not yours???

paulo I. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

Everything went very smoothly

James H. en

Grado:

Easy and convenient location. Friendly and helpful staff. I was in and out within 10 minutes for a quick dropoff.

Chris C. en

Grado:

El cliente no dejó un comentario.

Lushana L. en

Grado:

I will never recommend Uhual to anyone. We had such a horrible experience and it had nothing to do with the locations but rather ROADSIDE ASSISTANCE IS HORRIBLE.

Andrea B. en

Grado:

This location does not provide security to store trucks. Rentals were all parked on the street, and I collected the keys before closing but couldn't return until later to pick it up when I had another person with me to drive my car. When we arrived at the truck we notice the back was unlatched and when we opened the door there was a homeless person sleeping in it with his belongings. We were pretty startled to say the least, as was he. We asked him to leave and he stumbled out. We noticed he had urinated in the back of the truck as well, and I had to use some of my shirts to clean it up and throw away. This happened at the pick up location when we were initially retrieving it (we didn't just leave the truck unlocked in a random location). Fortunately the guy didn't cause any conflict but this could potentially be an unsafe situation for your customers and the guy in the truck. Please consider leaving the latch in the back of trucks locked when they are stored in an open unsecured location!

darrell H. en

Grado:

El cliente no dejó un comentario.

Farouq A. en

Grado:

El cliente no dejó un comentario.

felicia S. en

Grado:

The process was easy and everyone was friendly

Shayna M. en

Grado:

El cliente no dejó un comentario.

James K. en

Grado:

El cliente no dejó un comentario.

Tammy C. en

Grado:

They had what I needed even before the day of pickup. Very professional. I would go back to them in a heartbeat.

Jaimi Z. en

Grado:

Great fast service. Very happy.

Lisa K. en

Grado:

El cliente no dejó un comentario.

Gina K. en

Grado:

El cliente no dejó un comentario.

dave K. en

Grado:

Would recommend this business to anyone. Thanks Damon!

Vicky R. en

Grado:

Asked for a 26 foot truck and found out shortly before we needed to pack that we could only get a 20 ft truck. Not American Auto Detail's fault because a truck wasn't available but a hassle nonetheless.

RICH A. en

Grado:

American Auto did above and beyond to satisfy my rental

DEENA W. en

Grado:

Very helpful, professional location. Always seem to have trucks available and if not, they go above and beyond to find you what you need. Would highly recommend this renting at this location.

RIO G. en

Grado:

El cliente no dejó un comentario.

MICHAEL C. en

Grado:

El cliente no dejó un comentario.

CRAIG J. en

Grado:

Have a clearly marked entrance

CANDICE M. en

Grado:

El cliente no dejó un comentario.

PAMELA S. en

Grado:

Courteous, professional, helpful. Clearly explained contract. Truck was well maintained and clean.

Ann Marie W. en

Grado:

El cliente no dejó un comentario.

ANN MARIE W. en

Grado:

El cliente no dejó un comentario.

NOAH P. en

Grado:

El cliente no dejó un comentario.

JOHN M. en

Grado:

Excellent friendly service. The owner was very nice to us and very helpful.

Rudy D. en

Grado:

Vehicle gas tank not full when I picked it up. It would be easier to determine how much gas to put in if it were full when I picked up the truck.

REZA S. en

Grado:

Great and fast disconnect from my truck and friendly direction correction. greatful,

Shirley S. en

Grado:

Very nice people. Couldn't ask for better service at American Auto Detail. Superb Service

David G. en

Grado:

El cliente no dejó un comentario.

HENRY G. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

El cliente no dejó un comentario.

JOHN S. en

Grado:

Your fuel policy is the pits. When i rent a truck, the tank should be full. This business of returning the vehicle with 5/8 or 7/16 of a tank is a pain and I shouldn't have to do some calculation or sit in the vehicle with the ignition on so I can carefully watch the gauge as the tank fills. Make it simple! Rent if full and return it full!

HENRY G. en

Grado:

Damien handled the vehicle intake, promptly and professionally,I was overly satisfied with my U-Haul experience overall.

OWEN V. en

Grado:

Everything went according to plan. We were most satisfied

Kevin M. en

Grado:

El cliente no dejó un comentario.

NATALIE P. en

Grado:

El cliente no dejó un comentario.

JOHN D. en

Grado:

A far better location than the Jacobs Ave. lot I rented from in November, where I was lied to about the price on a phone estimate, told the truck had 7/8 of a tank, which it did not, either by the gauge or the 5 gallons it took to fill it before departure Was charged for gas on return by the liar who checked it in. Will never use this location again. I WANT MY GAS MONEY BACK.

ZACHARY K. en

Grado:

El cliente no dejó un comentario.

FRED L. en

Grado:

El cliente no dejó un comentario.

ED W. en

Grado:

El cliente no dejó un comentario.

AMBER T. en

Grado:

He was unpleasant after he had me sign pointed at the truck out the window and walked off. The truck smelled had a tear in the seat and there was a funky smell. There is something wrong with the vent system as no matter what temp I put it on the air coming out by my feet while I was driving was hot enough to hurt. I would not recommend this location to anyone. The jacobs avenue location in Eureka is far better, cleaner, staff is nice, and they go with you to look at the truck so you dont have to worry about getting charged for damage that was already there.

RYAN E. en

Grado:

El cliente no dejó un comentario.

LAURA R. en

Grado:

El cliente no dejó un comentario.

JACK B. en

Grado:

Rented a truck about 15 months ago and it didn't go well. This time the truck was excellent! I was well pleased.

SHANNON T. en

Grado:

El cliente no dejó un comentario.

ALAN V. en

Grado:

I was greeted again by personable personnel, and return was quick and easy.

MICHAELLA B. en

Grado:

El cliente no dejó un comentario.

ESTELITA M. en

Grado:

El cliente no dejó un comentario.

GENA M. en

Grado:

El cliente no dejó un comentario.

WAYNE G. en

Grado:

El cliente no dejó un comentario.

sean W. en

Grado:

Cleanest truck I ever picked up. Friendly staff. Will use them in the future!

PATRICK B. en

Grado:

El cliente no dejó un comentario.

SHARON K. en

Grado:

NO IMPROVEMENT NEEDED. Josh was a pleasure to work with.

CAROLYN H. en

Grado:

El cliente no dejó un comentario.

ANGELA P. en

Grado:

El cliente no dejó un comentario.

MATTHEW H. en

Grado:

Treat your customers with respect.

JAMES H. en

Grado:

Kept waiting to complete my transactions for 15-20 minutes while he washed someone's car.

LINDA B. en

Grado:

I could not get any moving blankets, which I did request. Car dolly could not be easily chained up.

JEREMY M. en

Grado:

Staff should be better prepared for rentals.

ROBERTTA W. en

Grado:

El cliente no dejó un comentario.

Jorey M. en

Grado:

El cliente no dejó un comentario.

ANDREA B. en

Grado:

El cliente no dejó un comentario.

JAMES P. en

Grado:

Excellent service! I will use this Uhaul when I am in eureka again and need Uhaul services.

DALE L. en

Grado:

can't think of a thing

ALBERT M. en

Grado:

El cliente no dejó un comentario.

KEVIN MARK B. en

Grado:

El cliente no dejó un comentario.

BRIAN G. en

Grado:

The service was great and the price matching is the reason I canceled by reservation with a competitor. The only problem was I asked for an equipment dolly and it was not on the truck. My son picked up the truck so he did not know to expect the dolly. I'm not sure if I was charged for the dolly or not. Thanks, DeAnn

en

Grado:

I FOUND THE U-HAUL MANAGER TO BE VERY HELPFUL. VERYI EFFICIENT AND ANSWERE ALL QUESTIONS THAT I HAD.

Back
To Top