Customer Reviews for Ambassador Auto Care
(U-Haul Neighborhood Dealer)

193 reviews

1750 N Stone Ave   Tucson, AZ 85705

(520) 777-9347

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 777-9347

1750 N Stone Ave
Tucson, AZ 85705

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The experience was excellent and fast.

Phillip Shankle 
Rating:
5.0

Customer did not leave a comment.

diane deutsch 
Rating:
5.0

Great customer service - friendly and quick.

Joel Muraco 
Rating:
5.0

The workers at this location were very helpful and friendly I would say keep doing what your doing!

Ashia Warlitner 
Rating:
5.0

Customer did not leave a comment.

CARLOS CABANILLAS 
Rating:
2.0

Customer did not leave a comment.

Edward Keller 
Rating:
3.0

Clean the van properly. The cab floors were dirty and the cab had dog hairs all over.

Jeffrey Turner 
Rating:
3.0

Customer did not leave a comment.

Madeline Arbogast 
Rating:
1.0

They lied to the person dropping off our truck telling them we picked it up from there when we didn’t and thus charging us $180 more for dropping off to their location! My rental was only supposed to be $85 but total came out to $266 because they LIED!!

Jeremy Rounds 
Rating:
5.0

Customer did not leave a comment.

Saman Partow Navid 
Rating:
5.0

Robert was great! He made the process so easy! Love U haul!

KELLY ROEHRICH 
Rating:
5.0

Customer did not leave a comment.

Steven Linder 
Rating:
5.0

Customer did not leave a comment.

Michael Vanek 
Rating:
4.0

Customer did not leave a comment.

MARIA VAZQUEZ-LOW 
Rating:
5.0

Customer did not leave a comment.

Ghassan Raban 
Rating:
5.0

The gentleman who checked me in was super helpful and professional. Great experience after a long journey!

Kevin Mclaren 
Rating:
2.0

I dropped truck off at 4:55 PM and the place was closed even though supposed to close at 5 PM. When I called to follow-up next day, I was told the truck was checked-in and all. However, I was then billed for not filling up the tank of gas for almost $100 when I had left 1/2 a tank of gas when I was only given a 1/4 tank of gas in Mesa. When I called Ambassador Auto Care to complain, the person there said he could not help but I should a specific number instead of the main number. That number was likely not a UHaul rep since they said someone who call me back and they never did. When I called main UHaul number, they rectified the billing error.

David Satz 
Rating:
3.0

The overnight dropoff procedure with the app really sucks. So tedious, and very slow if your cell connection isnt full bars. Improve the app to not rely so much on cell connection for the flow.

Michael Micco 
Rating:
5.0

Great service, can’t think of anything to improve!

Linda Clark 
Rating:
5.0

Overcharged an extra day when store didn’t open until an hour after my return time and I was told it would be okay

Donna JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Richard Sedgwick 
Rating:
5.0

Customer did not leave a comment.

James Zwerg 
Rating:
2.0

I wasn't too happy that the truck I rented was on empty when I got in it and then was expected to put gas in it, drive it, then put more gas in it to return it. Otherwise, the guy at the front desk was great and helpful.

Tyler Monk 
Rating:
2.0

Customer did not leave a comment.

Edmund Sesma 
Rating:
4.0

The truck was clean and ready for me today.

Diane Larremore 
Rating:
5.0

The manager was pleasant and kind. He made sure that we were taken care of. He gave us all the costs up front and made sure we were satisfied before leaving. He made sure the equipment was maintained and up to date. It was a great experience overall and if we need to we will definitely rent from this location again.

Amber Dwyer 
Rating:
5.0

I was completely satisfied with the transaction

Debra Onderdonk 
Rating:
3.0

Customer did not leave a comment.

Steven Knope 
Rating:
4.0

Customer did not leave a comment.

Anthony AMATO 
Rating:
3.0

Inviting from the aspect that I clearly knew it was a UHaul place, and office was clean. It was dark inside and I wouldn't say it was inviting, but employee was very prompt, helpful and professional. Drop off was super easy and location was very easy to find and get to.

Janet McIllece 
Rating:
5.0

The manager that was in charge of this location was extremely helpful, professional, and overall a fantastic person. He was one of the best representatives for U-haul and I most certainly would return to do business again.

Audley Williams 
Rating:
5.0

Tom was very accommodating and pleasant, so can’t state any improvement necessary.

Linda Clark 
Rating:
5.0

Customer did not leave a comment.

KISSIMA DRAMMEH 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Koleski 
Rating:
5.0

Customer did not leave a comment.

Robert Baker 
Rating:
5.0

Customer did not leave a comment.

William Ives 
Rating:
5.0

Customer did not leave a comment.

Kassandra Robles 
Rating:
5.0

Customer did not leave a comment.

GARY LANE 
Rating:
5.0

Customer did not leave a comment.

Marinda Courtney 
Rating:
5.0

Nice manager; good inventory.

Matthew Stankey 
Rating:
2.0

Do not use this location. It is sleazy. There are many locations better than this one and many closer to my destination, but I was charged less for returning to Ambassador, so I did. Hours were posted to be open, but it was not.

ROBERT NICHOLSON 
Rating:
3.0

Customer did not leave a comment.

Alicia Willis 
Rating:
5.0

Customer did not leave a comment.

Steven Maller 
Rating:
5.0

Customer did not leave a comment.

Thomas Finelli 
Rating:
3.0

I was charged for 1/4 of a tank, 8.25 gallons more - close to $40 more - for gas than was stated. Very disappointed. Will look for other choices next time.

Leslie Krammer 
Rating:
5.0

Keep up the good work .was very good service ,

ruben varela 
Rating:
5.0

Customer did not leave a comment.

Lori Pelphrey 
Rating:
3.0

Customer did not leave a comment.

Josefa Herzer 
Rating:
5.0

Excellent service.

eduardo bejar 
Rating:
5.0

Customer did not leave a comment.

Stephen Williams 
Rating:
5.0

Customer did not leave a comment.

Michelle Miller 
Rating:
5.0

Customer did not leave a comment.

Kristy Smith 
Rating:
5.0

Nothing

VIRGINIA YOAST 
Rating:
5.0

Customer did not leave a comment.

Dennis Padla_SPEC_DC 
Rating:
5.0

Customer did not leave a comment.

Miguel Losada 
Rating:
4.0

Customer did not leave a comment.

Laura Esquibel 
Rating:
5.0

Very helpful and friendly pick up location

Forest Kramer 
Rating:
5.0

We were running late an called ahead to return the rental. They said drive safely, we’ll wait for you. Outstanding service!

Gracie Carreon 
Rating:
3.0

Customer did not leave a comment.

Brandon Buchanan 
Rating:
5.0

Customer did not leave a comment.

yuchao liao 
Rating:
5.0

Customer did not leave a comment.

Abraham Thompson 
Rating:
5.0

Customer did not leave a comment.

Patrick Monahan 
Rating:
5.0

Customer did not leave a comment.

Charles Anderson 
Rating:
3.0

Customer did not leave a comment.

Michael Arris 
Rating:
5.0

Customer did not leave a comment.

Michael Bradford 
Rating:
3.0

they at least had the trailer at the loation

timothy moore 
Rating:
3.0

Check the tires for safety matters. I appreciated the fact you were willing to swap out a bad trailer for one that had air in its tires. The general manager seemed to not want to allow the swapping out, he was more concerned about turning a profit and less on customer satisfaction. Please understand that business can't prosper without customer satisfaction.

RANDALL BUZZELL 
Rating:
5.0

I was completely satisfied with the service received at this location. Very impressive customer service, sets high expectations of what to expect at a U-Haul site.

MARIE GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Gary Hohisel 
Rating:
4.0

Customer did not leave a comment.

Ladonna Krannig 
Rating:
5.0

This location is fantastic, the gentleman is very helpful and treats customers with respect, care, and enthusiasm. Very glad I chose this location!

Ahmed Al Shamari 
Rating:
2.0

Location just did not feel secure

Rudy Rios 
Rating:
5.0

Going to use them again in the future

Luis Icedo 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Perez 
Rating:
3.0

Wasn’t quite sure where to park but I think we figured it all out. The drop off process was simple and the box easily located. If multiple people were dropping off at this location I would have to have parked in the street. Tucson has a ton of drop off locations though so be sure you have the right one. All in all no issues.

Jennifer Cook 
Rating:
1.0

Drove by many open sites to drop off at this closed location. Had issue again with website to close out rental. No one on site, phone wait 45+ minutes in a super sketchy part of town.

craig freeman 
Rating:
3.0

Customer did not leave a comment.

Alanna Parrish 
Rating:
3.0

Customer did not leave a comment.

James Edmiston 
Rating:
5.0

Customer did not leave a comment.

Eddie J Armendariz 
Rating:
3.0

The location is sketchy, but it was convenient. The persons there were friendly. The drop off was painless.

Skene Black 
Rating:
5.0

We first attempted a contactless pick up at the storage center a block away, using a reservation made weeks prior. We spent 30 minutes in the parking lot completing many, many added requirements just to he told my husband's drivers license was cracked, and therefore deemed invalid. After using UHaul many times over 30 years, we were prepared to never give another cent to you. Rodney at Ambassador Auto Care rescued us in our heavily time-constrained situation so that we could move our daughter out of her apartment as needed. I will not have good things to say about UHaul overall or the contactless system.

David Murphy 
Rating:
5.0

N/a

Daniel Box 
Rating:
4.0

Thank you for your service.. Representative was also very helpful

Marilyn Rad 
Rating:
3.0

Customer did not leave a comment.

Sally Thompson 
Rating:
5.0

Perfect

DANIEL BRYSON 
Rating:
5.0

Customer did not leave a comment.

MORGAN JONES 
Rating:
5.0

Efficient and fast service, very accommodating.

MERIAM GREENWOOD 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PORTER 
Rating:
1.0

1750 n. Stone street is in a ghetto. Not uhaul personell were present so I followed the instructions I was given to park the trailer such as not to block access or doorways, yada yada. I have zero confidence that the trailer is not being used by homeless folks for shelter or that it has not been stolen. That’s my feedback.

KEVIN BRADY 
Rating:
3.0

The owner was friendly and responsive, but I felt a bit strange leaving without a confirmation of receipt and no one was at the desk when I arrived.

Sylvia Sullivan 
Rating:
3.0

Gas tank was on empty when we picked up.

Cade Shanahan 
Rating:
4.0

guy checking in the equipment was great, very friendly and made the drop off super easy

Fain Robert 
Rating:
5.0

Customer did not leave a comment.

GENE LAVON OLSON 
Rating:
3.0

Customer did not leave a comment.

BETTY ALLING 
Rating:
5.0

Customer did not leave a comment.

KAITLAN KENNEBECK 
Rating:
5.0

Everything was 100% great!

jennifer billotte 
Rating:
1.0

Customer did not leave a comment.

David michael waddle 
Rating:
5.0

Customer did not leave a comment.

Tammie Anderson 
Rating:
5.0

Customer did not leave a comment.

BRUCE HENNEN 
Rating:
3.0

Returned my trailer at noon. Said I'd get an email receipt in an hour, but it didn't arrive until evening, to late to question additional charges.

Michael Mow 
No reviews have been submitted for this location.

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