El cliente no dejó un comentario.Kristy S.
Customer Reviews for Ambassador Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dennis P.
El cliente no dejó un comentario.Miguel L.
El cliente no dejó un comentario.Laura E.
Very helpful and friendly pick up locationForest K.
We were running late an called ahead to return the rental. They said drive safely, we'll wait for you. Outstanding service!Gracie C.
El cliente no dejó un comentario.Brandon B.
El cliente no dejó un comentario.yuchao L.
El cliente no dejó un comentario.Abraham T.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Charles A.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Michael B.
they at least had the trailer at the loationtimothy M.
Check the tires for safety matters. I appreciated the fact you were willing to swap out a bad trailer for one that had air in its tires. The general manager seemed to not want to allow the swapping out, he was more concerned about turning a profit and less on customer satisfaction. Please understand that business can't prosper without customer satisfaction.RANDALL B.
I was completely satisfied with the service received at this location. Very impressive customer service, sets high expectations of what to expect at a U-Haul site.MARIE G.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Ladonna K.
This location is fantastic, the gentleman is very helpful and treats customers with respect, care, and enthusiasm. Very glad I chose this location!Ahmed A.
Location just did not feel secureRudy R.
Going to use them again in the futureLuis I.
El cliente no dejó un comentario.Guadalupe P.
Wasn't quite sure where to park but I think we figured it all out. The drop off process was simple and the box easily located. If multiple people were dropping off at this location I would have to have parked in the street. Tucson has a ton of drop off locations though so be sure you have the right one. All in all no issues.Jennifer C.
Drove by many open sites to drop off at this closed location. Had issue again with website to close out rental. No one on site, phone wait 45+ minutes in a super sketchy part of town.craig F.
El cliente no dejó un comentario.Alanna P.
El cliente no dejó un comentario.James E.
El cliente no dejó un comentario.Eddie J A.
The location is sketchy, but it was convenient. The persons there were friendly. The drop off was painless.Skene B.
We first attempted a contactless pick up at the storage center a block away, using a reservation made weeks prior. We spent 30 minutes in the parking lot completing many, many added requirements just to he told my husband's drivers license was cracked, and therefore deemed invalid. After using UHaul many times over 30 years, we were prepared to never give another cent to you. Rodney at Ambassador Auto Care rescued us in our heavily time-constrained situation so that we could move our daughter out of her apartment as needed. I will not have good things to say about UHaul overall or the contactless system.David M.
Thank you for your service.. Representative was also very helpfulMarilyn R.
El cliente no dejó un comentario.Sally T.
El cliente no dejó un comentario.MORGAN J.
Efficient and fast service, very accommodating.MERIAM G.
El cliente no dejó un comentario.WILLIAM P.
1750 n. Stone street is in a ghetto. Not uhaul personell were present so I followed the instructions I was given to park the trailer such as not to block access or doorways, yada yada. I have zero confidence that the trailer is not being used by homeless folks for shelter or that it has not been stolen. That's my feedback.KEVIN B.
The owner was friendly and responsive, but I felt a bit strange leaving without a confirmation of receipt and no one was at the desk when I arrived.Sylvia S.
Gas tank was on empty when we picked up.Cade S.
guy checking in the equipment was great, very friendly and made the drop off super easyFain R.
El cliente no dejó un comentario.GENE LAVON O.
El cliente no dejó un comentario.BETTY A.
El cliente no dejó un comentario.KAITLAN K.
Everything was 100% great!jennifer B.
El cliente no dejó un comentario.David michael W.
El cliente no dejó un comentario.Tammie A.
El cliente no dejó un comentario.BRUCE H.
Returned my trailer at noon. Said I'd get an email receipt in an hour, but it didn't arrive until evening, to late to question additional charges.Michael M.
quick easy and super friendlyTOBECHUKWU E.
El cliente no dejó un comentario.ROBERT L.
El cliente no dejó un comentario.robby S.
El cliente no dejó un comentario.NATHANIEL B.
Helpful employee. Not very nice building. Was shown that we returned at 3\8 tank but it was at 3\4 tank. I also returned it a day early. I was charged 25$ more for 6gallons of gas.NAOMI H.
El cliente no dejó un comentario.Corey S.
El cliente no dejó un comentario.Adriana V.
Continue with the great customer servicemichael I.
I was unfortunately overcharged I just realized.ashley L.
El cliente no dejó un comentario.Neal V.
El cliente no dejó un comentario.thomas E.
Can't think of anythingAlthea B.
El cliente no dejó un comentario.GALEN M.
Not a UHaul store so not sure if question is correct on 1st question!Todd S.
El cliente no dejó un comentario.Steve W.
El cliente no dejó un comentario.LeAnn S.
There were no workers at this location even though we returned our vehicle during Posted open hours. We had to call regional telephone number and speak to a very helpful agent to leave our rental vehicle at this location.Diane Y.
Complaint. The gasoline fill neck was not connected to the fuel tank. When I tried to fill the tank with gas, it went all over the ground at the gas station. Check your service records to see if the fuel tank was recently worked on. I put the fill tube into the rubber hose leading into the tank in order to put gasoline in, but did not have a screw driver to tighten the worm gear clamp holding the assembly together. I registered this complaint when I returned the truck, and the receiving clerk was professional and well mannered.LELAND D.
El cliente no dejó un comentario.AMY Y.
Ambassador was fine, I expected to pick up from In Road, was told to go to Oracle instead. Oracle did not have a 26' truck either, so I was sent to Ambassador. 20 miles and two hrs later I was finally able to begin loading, which I did't complete then until the following day. After that the trip went fine, truck was adequate and powerful enough on the hills.Jeffrey M.
El cliente no dejó un comentario.James M.
Customer service was friendly, but the truck was not cleaned. I cleaned the dashboard myself with Lysol. Also, it appeared the truck was in an accident and not properly fixed? The passenger door was a bit hard to open. I might recommend this location again provided they start cleaning the trucks.TRINA S.
The location was extremely convenient but it was a bit messy and not well organized. The attendant took no precautions to protect himself or the clients so I was not comfortable with that approach to the COVID situation.Mary A.
Not easy to find. On street parking only.Candace G.
El cliente no dejó un comentario.MARTA T.
The place was closed as it was on a Sunday so I don't know if it was clean. A man came out and assured us that he would check it in. It didn't get checked in until the next day, but we weren't charged so I was ok with it.barb D.
El cliente no dejó un comentario.ibrahim M.
Appreciate the good customer service and very professional manner the Tucson location interacted with us on phone and in person.MIchael A.
We had to change our pickup and return date and Rodney was very accommodating and pleasant to work with. It helped make our move a little more bearable.Michelle O.
Not charge a surprise $135.08 with no receipt, justification, or explanation two days after you've picked up the truck and prepayed in full.Miriam G.
El cliente no dejó un comentario.Emmett R.
No comment go some where else
El cliente no dejó un comentario.Geroge W.
El cliente no dejó un comentario.Chris K.
Excel ace customer serviceVeda G.
El cliente no dejó un comentario.Tracy G.
The owner was super nice and attentiveRandy B.
El cliente no dejó un comentario.RHONDA N.
My requested pickup location and equipment were modified without my consent. I requested a 10 ft truck but got a 15ft truck. This was highly annoying. I went to two other locations the scheduler directed me to visit but both were closed. That was even more annoying, but the scheduler gave me a discount for the aggravation. The truck I ended up with didn't work very well. It refused to downshift correctly. This was highly stressful. Checkin guy thought this was a problem with a vacuum seal? Never-the-less I doubt I'll be renting from U-Haul ever again.Francis B.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Jeffery N.
Very helpful and courteous.Gary C.
Original drop off point was not available So dropped off here. Was not checked in and a month later received a bill for gas My friend and I made sure that we filled it to 3/4 as requested. But still received a bill for $19 5 weeks after we dropped the truck off 1500 mile trip at about 7 miles to the gallon not greatAngel D.
El cliente no dejó un comentario.RUTH H.
El cliente no dejó un comentario.Eric B.
El cliente no dejó un comentario.helen M.
El cliente no dejó un comentario.austin M.
This location was not clean. It was uninviting. The gentleman that helped me was nice. I did not like the location at all.Stephen W.
This was a dump of a place to pick this up. I specifically did not accept the insurance on the online rental agreement and when the final charges came through it included this insurance. I should have looked at it, but I feel this was either the local provider or uhaul working on the theory people don't review these very closely. I believe this a deceptive business and I going on social media to point this out.William S.
The guy very nice and helpful. Location was small but big enough to move a truck and trailer around.Scott R.
El cliente no dejó un comentario.Jimmy T.