Comentarios del cliente para Alvey Lumber

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Alvey Lumber

Grado total:

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Charles W. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

Very helpful......

Tracy S. en

Grado:

Reserved a truck within 15 miles from the house. They called and said I had to pick up 60 miles from the house. They originally gave me extra miles and an extra day. When we discussed the drop-off lacation they gave me extra miles AND an extra day again because the place was closed on sundays. Ended up charging me an extra 316.78 for extra days, extra miles and wrong drop-off location. I'm furious and have better things to do than spend time on the phone trying to get this all sorted.

Cheryl C. en

Grado:

El cliente no dejó un comentario.

Susan W. en

Grado:

This location was great .

Michael W. en

Grado:

Good job

Cynthia T. en

Grado:

I was sold a 5 day package. I did not need 5 days to make my move. I was done in 2 days. I should have been able to get a reimbursement for the 3 days not used. It cost more than enough in the first place. I think people who opt to move themselves should be able to pay for the days actually used and not days as a package.....unless a package would be more cost effective for the renter.

Chelsea C. en

Grado:

El cliente no dejó un comentario.

steven s. en

Grado:

El cliente no dejó un comentario.

amy r. en

Grado:

The staff at Alvey Lumber was friendly and really helpful which we were so grateful for at the time.

Keith E. en

Grado:

El cliente no dejó un comentario.

Logan B. en

Grado:

El cliente no dejó un comentario.

Linda N. en

Grado:

The exterior and interior of the trailer was clean but in very poor condition. Time for this one to re\tire. The service at this location was excellent. They were very helpful having ready and helpful with the return.

Dan M. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

We had to pick up the truck after hours. We had great difficulty using the phone app to pick up our vehicle. When we called u-haul customer service the worker didn't know how to talk us through the process. We lost most of our moving help because we were an hour late picking up the truck after we muddled through randomly trying to get the app to work.

Neita S. en

Grado:

the clerk was checking out customers and trying to help me with the U-haul rental. would have been nice to have two clerks on duty.

candiace h. en

Grado:

Amazing service

mary j. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

ALVEY LUMBER NEEDS THEIR "770" ADDRESS POSTED ON FRONT OF BLDG!

Jana M. en

Grado:

Technology is advanced enough for you to have the correct inventory on the internet for a customer to choose from. You should not offer vans to areas that never have vans. Called in to customer service and they were horrible. Spoke with a Michelle and supervisor Christy and they are not trained properly in handling customer complaints and do not show empathy! Basically you need to update inventory on website and train call in customer service. Place I picked up the truck was great.

DUNCAN Frank P. en

Grado:

No comment, their power was out and so we couldn't resolve the issues

John F. en

Grado:

El cliente no dejó un comentario.

ANDREW GRAHAM N. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Dean B. en

Grado:

Truck was not swept out and process was slow even though we had pre registered

John L. en

Grado:

El cliente no dejó un comentario.

Bronson N. en

Grado:

El cliente no dejó un comentario.

Michele S. en

Grado:

I dropped the truck off, it was a Sunday and put the key in the box. I called on Monday morning to insure all was well. I asked for a call back after everything got checked in. That didn't happen. After checking my email I had one from Alvey Lumber claiming to be the invoice with a zero balance. It looked like it was a zero billing for fuel only. We filled the truck so I expected no charge there, but I wanted a final bill because the rental was for my business and I needed the receipt. I didn't get it. I do have the paperwork from the start end so I guess I'll live.

Eileen O. en

Grado:

We have used this location several times in the last month and Starla has helped us each time. She has been helpful and professional each time. I would reccomend anyone use this location for their UHaul needs.

Andrew G. en

Grado:

The lady in charge had no idea how the app works and gave me the wrong instructions. Then the app itself is a joke as well, and didn't work. Horrible experience all around. From customer service on the phone, to the app, to the lady at the rental store, it was all bad.

Jerry P. en

Grado:

Alvey lumber claims to be a 24 hr drop off location but has the gates locked on one is forced to leave equipment outside the locked gate.

Michael H. en

Grado:

Great equipment. Great service! THANKS!

DIANE P. en

Grado:

It’s was ok. I had planned on pick up in mt pleasant Utah, manti was 30 miles out of our way .