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Marilyn S.
Customer Reviews for Alpine Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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No directions for dropoff, no response after dropoff. Received an email regarding vehicle condition upon pickup but did not know to expect that and the link had expired by the time I opened the email.Told by the apologetic attendants they were busy with a big project.
WILLIAM L.Did a great job helping me out with the trailer I rented. Will be using them again soon
ROBERT C.The team at incline we're all very helpful and professional. Good team. My check out process w Dave was excellent. I can't say the same for my experience at your San Rafael location. Ouch.
PAUL G.David and Richard are the best representatives of Uhaul!!!
SUSAN MARIE F.Staff were great. Everything was easy and straightforward. Gracias.
RORY M.provide more ancillary equipment, for ex., hand trucks and furniture dollies
Allan H.Nice guy. I didn't see an office. He was helpful and efficient.
HARRY C.Everything was great !! Thank you !!
GAYLENE B.Josh was awesome. Super helpful. Friendly too.
Oliver S.Exactly what I needed- easier than I thought it would be.
John D.The employees and mgmt at this location are awesome. They were so accommodating. We picked up our rental and then got sick. They extended our return date by 19 days at no charge. It really took the pressure off and made it so much easier. We appreciated that so much. We will always recommend them.
Glen P.Staff was quick to get me set up and I'm the road
Delwyn P.Always a professional operated franchise!
CRAIG LYNN G.The whole team at Incline U-Haul is fabulous
DANIEL K.The person I dealt with was very considerate and friendly. No comparison to the check out experience in San Rafael, CA.
Rory M.Exc0ellent service!
HAROLD S.Excellent help—very professional people to deal with!
Gary B.Maybe aknolsge the issues the problems that the customer is explaining they had with the vehicle instead of rushing them away!!
James R.This location was the best U-haul I have ever been to. It is top notch.
DONALD R.The uhaul leaked and damaged my property.
Kristian P.I didn't rent from you and yet you keep sending me texts about a rental. I have unsubribed 3 times from the text and yet you keep texting
TRISTAN R.Fresh Coffee and doughnuts.
JANOS V.Super easy check in and check out. Convenient location with very pleasant staff.
DAVID WILLIAM S.Alpine was very helpful. The reason I ended up at Alpine was because the Tahoe U-Haul didn't have my U-Haul advisable when I went to pick it up. I reserved it 3 weeks prior and then I ended up having to drive 45 minutes too and from Incline village in Tahoe on my moving day. I drove way out of my way after I reserved it with plenty of time. The South Lake Tahoe U-Haul told me to check back bc the only 5x8 trailer they had needed new tires and then it what ready on my reserved date. I'd also like to point out that I had my tow hitch installed at the Tahoe U-Haul and I was asked to come back twice bc they "didn't have the part" and then "the guy that installs the hitches didn't show up" with no phone call to let me know I couldn't have it installed both times. It's was cutting it close to my moving day. I'm extremely unhappy with U-Haul based off both of these experiences. Moving is very stressful and they only added to my stress. I would rate the South Lake Tahoe U-Haul as extremely poor service.
Tashawna G.Fantastic! Thank you Richard for an exceptional experience!! I appreciate you â¤ï¸â¤ï¸â¤ï¸â¤ï¸
BARBARA B.They are low/out of moving blankets
Kerry D.Very helpful and reasonably priced.
SUZANNE BELLE S.Excellent customer support
Richard T.This commentary is not directed to this location, but UHaul Corporate. Don't offer a preferred location if you have no intention of honoring it. This is by far the worst customer service experience I've ever had. I received multiple location reservations. Changed reservation locations while I'm standing in line at the store I was directed to. Had reservations canceled due to equipment unavailability. The very nature of reservations is to secure an investment... I live in Truckee CA. I was asked to go to from Quincy CA. to Fallon NV. and other locations in Reno NV. Ultimately they sent me to the location I initially requested as my preferred location. Unbelievable... This has nothing to do with the stores themselves. This is about the reservation process, the location of equipment availability, and the customer service end of UHaul Corporate. I spent over 3 hours on hold (accumulated) just to be transferred from one operator to the next stating they were transferring me to scheduling or a customer service representative or manager that could help me, just to go through the same recycled conversation to get nowhere. Everyone felt my frustration, but until I reached a Customer Service Manager, (Allison, thank you) who put it in writing, I was just passed along to the next representative. To summarize, the right hand doesn't know what the left hand is doing. I want to believe this was an isolated incident, but as I stood in line and listened to others. I can only say this left a bitter taste in my mouth. Moving and storage is a necessary evil. I pray that my future experiences, are better than this one.
MELVIN W.Not enough inventory of equipment at the requested site. Tried to rent a cargo trailer on-line. It confirmed my rental on-line only to find out two days before pick up they didn't have one at that location. I had to rent the last truck available at a HUGE additional cost. If the equipment isn't going to be available at that site on that day, the reservation shouldn't have been confirmed. I lost over $200 by billing my client for the trailer instead of the truck. Bad business policy, confirming reservation for something that would not be available at that site. Next closest uhaul was 32 miles away by way of twisty mountain roads taking 53 minutes!
SUSAN F.Nothing...Richard was great! Clearly gave us all the info, details and explained the rental process and return expectation.
ALEXANDRIA S.This is the second time that I scheduled a trailer that when I went to pick it up to find the pick up location had changed from Incline Village to Reno. That change would haves added 4 to 5 hours on my move. When I made my original reservation the site had 2 trailers unscheduled at the time. How does it happen that my reservation changed.
CRAIG STEPHEN H.Very friendly and helpful
ROBERT CALKINS W.Friendly and helpful
PAXTON C.Very convenient, good tires on the truck!
CATHERINE P.I was charged for 134 miles while I actually drove within town.
Roman G.Every representative that I came into contact with; whether it be booking over the phone, or picking up the vehicle in person; was extremely professional, helpful, and overall made my rental experience well worth the money spent. The only issue I found; was that it was extremely difficult to get into contact with the same representative twice when calling over the phone. That is to say I could call the same number and do the same prompt twice, and end up talking to a rep in a completely different department. Talking to the same person twice seemed impossible. This is of course an issue with the phone system, and was not the fault of any uhaul employee.
CONNOR F.Richard was stellar - very helpful and accommodating; check-in and -out was a breeze! I will definitely recommend UHaul/Alpine Self Storage to any and all!
Julie P.Good customer service.
CLARE K.Horrible. Absolutely horrible. Terrible in every way. Worst experience ever. I would rather buy a truck then ever rent from U-Haul again. You should be embarrassed. Enough?
NATHANIEL BERNAR O.