My overall customer service was terrible. After I picked up the truck, U-haul changed the drop-off location to Carson City which is 15 miles further away from my final destination than the Incline Village U-haul location, which was my initial drop-off location when I made my reservation. I tried calling both U-haul 800 number and the Carson City location to correct/change my drop-off location. I was put on hold for over 45 minutes and never did get through to an agent. I also tried to use the website chat and did not get a response.
LAINE F.
Customer Reviews for Alpine Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Quick and easy. Could not have been better.
W BARTZ S.Thank you -- great location - friendly efficient staff!
JAMES ROBERT C.They are the best- very accommodating and friendly - uhaul should be proud to have such a fine staff!
MICHAEL JOHN S.Great customer service!
HAROLD S.The guy that helped me was so rude. Would Acknowledge me when I spoke to him. Tired to get me to pay money I didn't owe him. I told him the situation and he ignored me, then tried to get me to pay extra. When if he listened to me when I spoke and or checked his records he would have seen that I was correct.
LARRY C.Very friendly and great information about the truck.
LORRAINE TRACY H.Above and beyond service!!!! A+
MATTHEW F.I got a flat tire and the person who helped me was extremely sympathetic and gave me a discount on the rental which was so appreciated. Thank you so much!
SHAUNA M.Josh, Richard and David are all awesome! They truly make moving feel less stressful!
Alex B.Location was nice but closed when I dropped off. Poor cell signal there made the online check in very very difficult...Verizon users, I wouldn't bother even trying to use the self check in...it took me over an hour to try to get the requested photos of the truck to upload.
Andrea T.They were extremely helpful and provided great options.
Swarn S.Good coordination
CRAIG LYNN G.Nothing. They were great guys
STEVEN A.Employees were very friendly. Explained the the use of vehicle in detaile. Had me sit In the vehicle and made sure mirrors were appropriate for my comfort level. Very satisfied with my service.
Alicia P.5 stars
K C.Alpine Self Storage in Incline Village was a terrific overall experience (and in stark contrast to a rental I did in Carson City a few months ago). From the reservation over the phone to pick up and orientation, the crew was the best and a pleasure to work with. It's worth noting that it snowed on Christmas night and I picked up the trailer the next morning. The lot was already plowed and the trailers had been cleaned off of snow. Alpine Self Storage deserves an A+.
STEPHEN DAVID B.✔
CRAIG LYNN G.The staff in Incline was so very helpful and understanding when the dates for the closing of escrow affected my move. The drop off and check in of the return was super easy. I highly recommend this location for all moving needs.
Peggy L.Richard was amazing!!! Ran into two issues and as stressed as I was he was super calm. Richard was great.
STEPHANIE MARIE M.Always professional and friendly!
ROBERT G.ðŸ‘
CRAIG LYNN G.Richard did an OUTSTANDING job of assisting us! He went above and beyond - he answered the phone and helped us with our rental - even though he was in the office for maintenance work only and not open to the public. We have already recommended Alpine to our family and friends.
MARYKATHLEEN E.The mobile checkin process had an error in the system which prevented me from using either the app or website to start my checkin. I then spent over 2 hours on the phone with UHaul representatives trying to troubleshoot the issue. At the start of the call I had asked if we could do the checkin over the phone and was told to instead keep trying on the app/website. After multiple failed attempts with very little insight into what was wrong they finally had me go through the checkin over the phone, my original request after wasting 2 hours.
Christopher P.Josh and Richard were very helpful and professional.
JEFF P.Everything was great - web reservation, very efficient and pleasant picking up the truck, nice people, good equipment, easy return, price exactly as expected. Already did recommend Alpine to a neighbor!!!
David P.The on line check worked great. The attendants at the location made it very easy to pick up and return the van.
BRUCE LYLE T.Super easy dropoff.
BRYAN N.Great service!
LISA K.Perfect experience - especially noted is matching tow vehicle to the right UHaul equipment.
Craig G.Easy and fast both on pick up and return.
Mark F.Great help with pick-up and return. Made it fast and easy.
DAVID B.This gentleman was frustrated with a customer on the phone when I arrived. When I showed him my problem he said I work for a different company I just accept the insults vehicles. I asked him for a printed copy of our contract and he said all he could print was the drop off page. He did give me a complaint phone # after I showed him the defective auto transport. I told him they should remove from service.
RONALD S.Great experience! Well done!
Kuo T.I'm being over charged and they don't have a phone number to contact to resolve the issue .
Zemira D.Not location specific, but the truck had an exhaust leak, the rear cargo light did not work. Plus I had to drive 110mi to pick it up. But the personnel were great.
steve L.Super modern van, easy to drive and very clean. Thanks.
Carsten R.Great service
Michael M.again problem with uhaul, this was my original return location. received an email to return to a location 30 miles from here. fortunately incline was happy to receive truck
Erwin Y.Worked fine.
Christine M.No improvement recommendations. Your employee, Dave, did an outstanding job!
Leslie W.The front desk person who checked us in w the truck was absolutely the best, not only personable but also ready w information and answers.
PATRICK D.this uhaul in particular broke and my things got ruined. i am having a hard time going through the insurance company it is not easy to figure out to help get compensated for my things that get destroyed
James S.Absolutely a wonderful experience from reservation to changing my booking, getting the trailer and proceeding with my move.
Peter S.Drop off location was after hours. While rental was in progress, uHaul sent an email trying to change return location to one 40 miles away. This was after changing the pickup location to one 40 miles out of the way. All in all, a very mediocre experience.
Kevin B.It was clean but was very disappointed to find that the air conditioning on the truck did not work. We were driving in 100+ temperatures for most of the trip with a cat in the cab with us and it was miserable.
Dawn T.Windshield wipers needed replacement and front end alignment was off, truck pulled left for 2800 miles. Vehicle was not properly checked over for a cross country drive.
Robert F.I originally was scheduled to pick up the trailer in town but they didn't have the trailer there. The closest place that did have a trailer was a location almost an hour away. Nothing wrong with the location but it was annoying to have to go so far to get the trailer.
Richard V.The office was closed. I used self checkin for the return and it went great
mark S.This Uhaul location was great. They came to my rescue after the Uhaul store on Auburn Blvd. in Sacramento cancelled my reservation. I highly recommend the Incline Village location and will never give my business to the Auburn Blvd. location.
Mike B.I can't recall his name, but the manager/service technician at the Incline Village, NV location was on-point, professional, and got it done. Great customer service! Gracias.
Derek M.You've got an outstanding crew there!
Dennis G.Bulding Was clean and staff was helpful.
richard M.Josh and his associate did a great job getting me on the road quickly. Van was perfect size for what we needed. Handles surprisingly well with plenty of power. I will return to Alpine for a future U-Haul needs.
Laurence W.Remind customer it's a 24 hour rental if I was reminded the return would have been simpler. Very good overall experience, will rent from them again..JM
joel M.Staff was very kind and professional. Totally respectful of COVID procedures and really responsive
Justin K.