Comentarios del cliente para Alpine Self Storage
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Alpine Self Storage
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Beverly T. en
Perfect And my checkout person putting the trailer on my vehicle was very professional and friendly.
Jeffrey R. en
The drop off was very difficult. No one was available to help and the phone service was terrible making the drop off procedure take over an hour.
Ava H. en
Excellent service and friendly, accommodating staff.
Steven R. en
We had THE BEST customer service!! Thank you!
Penny C. en
Customer service was terrific. Very friendly and knowledgeable and actually took time with me to explain the full truck. Best uhaul provider I've had. Truck was in very clean and great condition as well.
Shahri M. en
Nothing needed to improve. Courteous and efficient!
John M. en
We dropped off the truck after hours and tried to use the u haul app, unfortunately the cell service was to limited for the app to work. We have verizon for a cell carrier. We called u haul's central number and the person on the phone took the information and the drop off worked out after all.
Jordan C. en
eveything went smoothly.
Brian B. en
A positive experience....the Office was busy but the two employees handled the situation well...and the equipment was as expected....I would recommend....
Eric C. en
Josh was superb and very friendly and professional. He was great. The other gentleman who checked me in upon return(he had a Creedence t-shirt on) was also very professional and awesome. Made everything smooth and easy. Great great location best U- Haul renting experience ever.
Robyn H. en
The incline village people were wonderful, they were extremely accommodating and patient when it came to fixing the mistake of the terrible Carson City uhaul on Williams Street. At the Carson city location, they said they “inspected” my car before I got the trailer, but they missed essential parts needed for both the hitch and the wiring. They also took an absurd amount of time installing the wiring to fix their mistake. I wouldn’t recommend the Carson City uhaul to anyone. It was hands down the worst experience I’ve had when it comes to moving. I would absolutely recommend the Incline Village location.
jimmy c. en
I went to the Reno NV location first to get a truck. The service at the counter was terrible. Slow then rude. Called Carson City NV store. Very helpful. The Incline Village NV team was great to work with. My office is down the street from your Reno NV hitch store. I will never referee that store to anyone. I will say drive to Carson City NV
Marla G. en
Love the new friendly staff - thank you!!
Richard J. en
nothing I can think of.
John C. en
When I returned the truck to Incline Village, they told me that I was to return the truck to Carson City which is 35 miles back down the mountain. That would have meant driving 35 miles plus gas and my wife driving 70 miles plus gas to pick me up. If I wanted to rent a truck to Carson City, I would have said so. The Incline Village team was great and straightened everything out after about an hour. Never rent if they they tell you that they will tell you where to return the truck after you get there.
Nancy L. en
I needed to hire some muscle, and they referred me to “Manuel”. Manuel and his crew were worth their weight in gold!! Great call by U-Haul.
peter d. en
Everything was perfect. The workers there went above and beyond to help. Couldn’t be happier.
James B. en
My timing was lucky and these guys were great. The staff was extremely helpful and friendly. I was in and out in less than 5 minutes. The most valuable commodity I have his time.
David K. en
Return phone messages. I had to call twice - my message was never returned.
Tim H. en
The guy who handled my transaction (initials REC? - can't read the handwriting very well) was EXCELLENT. Very pleasant and helpful, and made the transaction a pleasure. Good Job!!
John R. en
Install an elevator
Garry C. en
Self service drop off. No contact with staff.
Mary Lou K. en
Great customer service. Thanks.
DJ R. en
The man who helped me was great. The 2 star was only because they were having a lot of difficulty with whatever system they were using, Tahoe, anything internet based will be slow unless you invest some money into a good internet....
Marlene B. en
Very easy to drop off uhaul.
Steve O. en
They close at 1 on Sat. No one there at 2 when I returned the equipment. Should be open all day on Sat a busy day for moving
Janice R. en
This is a great U-Haul location for me. Staff is efficient, trucks are ready and in good shape. Bravo!
Erik C. en
All good thanks
Robert B. en
The sense of follow thru given by both Dave and Richard is exemplary! They were extremely helpful to us as we reserved, changed the date, then were given the go ahead for the move and they gave us back the original date. They handled this so well. I have rented in California several times and NEVER had such nice service!
Daniel Y. en
This was not our location of choice. We had reserved our equipment well in advance. Passed a location much closer to where we chose to rent that had the size we requested but instead had to delay our trip and drive quite a ways out of our way. That was not this locations fault in any way and they were wonderful at the location. They communicated excellently that even after the reschedule done by phone we were still going to be delayed because your phone people just simply have no idea what is going on and scheduled our pick up before the truck was supposed to be back. We were very unhappy with the whole thing but cannot rate this location poorly because they did nothing wrong and really did their best to make things right. We appreciated the extra day given and extra miles but those do not make up for our lost time really. We were on a tight schedule that caused significant hardship. As a travel nurse for years I rented every 13-26 weeks for a very long time. It is simply horrible how we were treated. As long term customers we now feel we need to look at renting from other companies because Uhaul simply is not reliable or customer oriented any more. I gave the location an average grade hoping someone would look at my comments. The locations deserves excellent. As I said it was not their fault in any way.
Janice R. en
All good - nothing to improve.
Bryan C. en
The gentleman who helped me explained everything including something I didn't think of, taking photos before I left.
Lisa M. en
Excellent customer service, this location is a 4 star Uhaul location. The equipment is always in great shape and the manager and his staff do a great job offering the best service I have ever had at any Uhaul facility.
Charles Y. en
Amanda was the most helpful person at U haul I’ve ever had the pleasure of working with
Steve H. en
Dave & the staff were over the top helpful!
mathew p. en
Guys where professional . Quick check out and check in.
michael m. en
Very impressive service, helpful and knowledgeable! Thank you!
ron m. en
Very helpful folks, very cordial, polite, cheerful. It was the 3rd UHaul we went to.as the first did not have the trailer we had reserved was not there when we arrived. They sent us to another location but it was the wrong location they did not have the trailer we wanted. But they contacted Incline and located a trailer for us. We did lots of riding around and wasted 3 hours of our time. But the Incline Uhaul ended our troubles on a positive note. I will always call before hand to be certain our rented equipment is there before embarking on a pick-up.
jeff g. en
Truck was crap
james g. en
Mile High Movers are the best loaders!
Royce J. en
Great experience, second time!! Thanks!
Bryan C. en
What a great, friendly guy who helped me out!!! Just an awesome experience.
Ian M. en
Friendly staff. Vehicle ready when we arrived.
jenifer b. en
Keep your Uhaul crew at this location. Amazing people at a very stressful time.
Michael J. en
No improvements are needed.
CARLOS H. en
Everything was extremely professional and simple on my end to rent the trailer and I will be back!!
Paul H. en
Excellent, First Class Service.
Jill M. en
Very helpful and efficient customer service.
Jonas J. en
Employee was nice to deal with. Office upstairs of storage units. Bit of pain but place was clean and tidy.
BETH M. en
This UHAUL location donated the UHAUL for our fire relief efforts. They will always shave our business as well as the rest of the community. THANK YOU!
Zac R. en
I reserved a trailer a month in advance. I wasn’t informed I would lose my reservation if I was not there at a specified time. I thought just the day. My reservation was cancelled without a phone call, text or email. No backup trailer was available at the original location 5 minutes from house. Instead I had to spend 3 hours round trip to get a different trailer the next day. So I lost a day day of packing and another 3 hours the following day. A phone call would have been nice.
Grete G. en
Smoking was done in the truck- very gross. Please do not allow smoking in vehicles.
Neal R. en
Service was great