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RON F.
Customer Reviews for Alpine Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great service and staff
Dan H.I ordinarily don't respond to these surveys but the service was so above and beyond that I just want to say THANK YOU.
Kay F.Off hour drop off - why the $20 off hour fee...
Rex B.guys were GREAT to work with, some of the best UHaul staff I've met to date...super appreciate them! keep kicking butt!!
Jeff F.Very helpful and informed me that trailer was not properly connected.
Renan S.Great guys 💯 dialed in thanks for helping me.
Royal K.Do what you say you're going to do Get your employees all on the same page
Stephanie L.Very helpful!
Edward L.The online app. Keys where not in the place describe, there was not a drop box for keys and the stall number was incorrect. When there is not an option to speak with someone getting the written instructions right is important. Another issue with the app was using the cell number. Because I used it while going through the process it would not let me enter it on one of the screens for confirmation as it was " in use"
michael B.The gentleman that waited on me was cheerful, efficient, and a pleasure with whom to deal. Very outstanding individual.
Dennis C.Less expensive packing boxes ..
Andrew M.You have a wonderful team in Incline Village! They helped sort out exactly what we needed for our car in order to tow the trailer. Very helpful! Very knowledgeable and nice people.
Celia P.Staff was very upbeat and helpful. They quickly solved our problem and got us on our way. They saved the day by having a trailer we could rent
Richard N.Good prompt service.
Carlos G.These guys in Incline Village were great. No problems w personal. My guaranteed 5 x 8 enclosed trailer in South Lake Tahoe was changed to a 5x9 open ramp trailer that weighed 450 pounds heavier. I had to drive 40 miles out of town to pick up the other trailer. Although I got a discount, I was upset that things were changed at the last minute. I made the reservation a month in advance. I hope Uhaul remedies these supply issues. I've been using uhaul for years. But if They can't honor my reservation, I will look elsewhere.
Daniel W.Far better than dealing with Uhaul of Northern Nevada which cancels trucks on you the night before and tells you it has been stolen….
Paul S.Nice staff, EZ to find
JOHN A.Honestly it was a great experience. The people were amazing and very helpful. Hours were weird in the beginning but everything worked out. I returned the trailer and hour late and it was all good. I'd recommend to my friends every time.
JUSTIN D.Attendants were kind. I was told originally I would Have to pick up my trailer in Carson City but then it got bumped to Gardnerville Which was an hour round trip out of the way. I ended up having to cancel the resi and ordered a more expensive option in Incline. I was not happy about that.
Krystal H.Great staff, always doing their best to make sure the customer is happy, they always come through even in these tough times!!
PETER ROBERT S.Made after hours drop and called this morning. Very easy check out.
PAUL MICHAEL F.Same thing. Guy that checked us out was awesome.
Julia B.Bit pricie, but overall great
JOSEPH S.Super helpful folks took the time to make sure I was set up properly and tow went off perfectly. Same when I returned, helped with drop off of trailer, thanks.
Michael S.Good service and verry helpful people
JANOS V.The person that received us was excellent and very friendly
MARTIN D.Outstanding customer service. Couldn't have asked for a better experience.
JEFF Y.Worked out great. Easy in and easy out. Very efficient
ANTHONY G S.Everything was great
KEVIN M.Very helpful staff!
Casey S.Great service and equipment. It was a little nerve racking to transport a cargo trailer smelled strongly of marijuana. Is there any way that could be cleaned out or avoided? Luckily my belongings did not take on the odor. But I would recommend changing the trailer policy to discourage this in the future
Alycia G.Very helpful and accommodating!
TANIA P.The staff was extremely friendly and accommodating. Nothing needs to be improved.
DENNIS T.The guys here are the best love this place
SIAOSITUINIUA K.Dave was great help. He helped me hook up the unit, even lended the hitch, which I had forgotten. They were flexible on pickup and drop-off. Overall, highly recommend them.
ABHINAV M.David was especially helpful and I really appreciated everything he did. This location was awesome! Great people and great service
BARBARA F.Fix the BAD 24/7 check-in procedure - did not work. Fix the 'Order Details' on the mobile app - does not reflect charges made.
GEOFFREY N.The person who checked me in was very personable and helpful, made my drop off very easy
Merton D.Only thing wrong with the truck was that the passenger rear view mirror was loose and I had to stop five times to straighten it.
THEODORE K.No directions for dropoff, no response after dropoff. Received an email regarding vehicle condition upon pickup but did not know to expect that and the link had expired by the time I opened the email.Told by the apologetic attendants they were busy with a big project.
WILLIAM L.Did a great job helping me out with the trailer I rented. Will be using them again soon
ROBERT C.The team at incline we're all very helpful and professional. Good team. My check out process w Dave was excellent. I can't say the same for my experience at your San Rafael location. Ouch.
PAUL G.David and Richard are the best representatives of Uhaul!!!
SUSAN MARIE F.Staff were great. Everything was easy and straightforward. Gracias.
RORY M.provide more ancillary equipment, for ex., hand trucks and furniture dollies
Allan H.Nice guy. I didn't see an office. He was helpful and efficient.
HARRY C.Everything was great !! Thank you !!
GAYLENE B.Josh was awesome. Super helpful. Friendly too.
Oliver S.