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The staff in Incline was so very helpful and understanding when the dates for the closing of escrow affected my move. The drop off and check in of the return was super easy. I highly recommend this location for all moving needs.
Richard was amazing!!! Ran into two issues and as stressed as I was he was super calm. Richard was great.
Always professional and friendly!
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Richard did an OUTSTANDING job of assisting us! He went above and beyond - he answered the phone and helped us with our rental - even though he was in the office for maintenance work only and not open to the public. We have already recommended Alpine to our family and friends.
The mobile checkin process had an error in the system which prevented me from using either the app or website to start my checkin. I then spent over 2 hours on the phone with UHaul representatives trying to troubleshoot the issue. At the start of the call I had asked if we could do the checkin over the phone and was told to instead keep trying on the app/website. After multiple failed attempts with very little insight into what was wrong they finally had me go through the checkin over the phone, my original request after wasting 2 hours.
Josh and Richard were very helpful and professional.
Everything was great - web reservation, very efficient and pleasant picking up the truck, nice people, good equipment, easy return, price exactly as expected. Already did recommend Alpine to a neighbor!!!
The on line check worked great. The attendants at the location made it very easy to pick up and return the van.
Super easy dropoff.
Great service!
Perfect experience - especially noted is matching tow vehicle to the right UHaul equipment.
Easy and fast both on pick up and return.
Great help with pick-up and return. Made it fast and easy.
This gentleman was frustrated with a customer on the phone when I arrived. When I showed him my problem he said I work for a different company I just accept the insults vehicles. I asked him for a printed copy of our contract and he said all he could print was the drop off page. He did give me a complaint phone # after I showed him the defective auto transport. I told him they should remove from service.
Great experience! Well done!
I'm being over charged and they don't have a phone number to contact to resolve the issue .
Not location specific, but the truck had an exhaust leak, the rear cargo light did not work. Plus I had to drive 110mi to pick it up. But the personnel were great.
Super modern van, easy to drive and very clean. Thanks.
Great service
again problem with uhaul, this was my original return location. received an email to return to a location 30 miles from here. fortunately incline was happy to receive truck
Worked fine.
No improvement recommendations. Your employee, Dave, did an outstanding job!
The front desk person who checked us in w the truck was absolutely the best, not only personable but also ready w information and answers.
this uhaul in particular broke and my things got ruined. i am having a hard time going through the insurance company it is not easy to figure out to help get compensated for my things that get destroyed
Absolutely a wonderful experience from reservation to changing my booking, getting the trailer and proceeding with my move.
Drop off location was after hours. While rental was in progress, uHaul sent an email trying to change return location to one 40 miles away. This was after changing the pickup location to one 40 miles out of the way. All in all, a very mediocre experience.
It was clean but was very disappointed to find that the air conditioning on the truck did not work. We were driving in 100+ temperatures for most of the trip with a cat in the cab with us and it was miserable.
Windshield wipers needed replacement and front end alignment was off, truck pulled left for 2800 miles. Vehicle was not properly checked over for a cross country drive.
I originally was scheduled to pick up the trailer in town but they didn't have the trailer there. The closest place that did have a trailer was a location almost an hour away. Nothing wrong with the location but it was annoying to have to go so far to get the trailer.
The office was closed. I used self checkin for the return and it went great
This Uhaul location was great. They came to my rescue after the Uhaul store on Auburn Blvd. in Sacramento cancelled my reservation. I highly recommend the Incline Village location and will never give my business to the Auburn Blvd. location.
I can't recall his name, but the manager/service technician at the Incline Village, NV location was on-point, professional, and got it done. Great customer service! Thank you.
You've got an outstanding crew there!
Bulding Was clean and staff was helpful.
Josh and his associate did a great job getting me on the road quickly. Van was perfect size for what we needed. Handles surprisingly well with plenty of power. I will return to Alpine for a future U-Haul needs.
Remind customer it's a 24 hour rental if I was reminded the return would have been simpler. Very good overall experience, will rent from them again..JM
Staff was very kind and professional. Totally respectful of COVID procedures and really responsive
Nothing to do with location. Our “self check in†took an hour and we were late meeting our movers. I was charged for safe move when I declined both online and on the phone. The woman on the phone took so long.
The staff was professional, friendly and efficient. I would definitely rent from them again when the need arises
If you asked me to review Alpine Self Storage, it's 5 stars hands down so thank them for the reason why I continued with my reservation. The owner was incredibly helpful, friendly and saved this experience. My poor rating and review is related to U-HAUL. Your system is in disarray and I'm not surprised why the company is bleeding money during this hey-day of everyone moving all over the country. You let me expect to pick up my reservation at 8am and it wasn't until check-in, I discovered that my reservation was a hand-delivery. Wasted my time on the phone with 2 reps. My reservation somehow changed from 2 days to 28 hours, which had me on the phone again for another 30 minutes on hold to correct the reservation. The check out process couldn't pick-up my location to check out (yes, my location services were on in my settings) and so I couldn't even check out properly. Such a shame that your tech is so poorly managed.
Do a better job on the inside and out of the windshield. It was hard to see through when driving into the sun, glare and debris on the inside mostly. Otherwise a good experience
Location was ok. Traffic department was terrible.
I will use this site. There were absolutely no problems! The 800 number gets everything wrong and is completely frustrating.
David was very helpful and gave me good tips about the truck regarding the slide up door, the tow away setting, and refueling. I would recommend the U-Haul location.
The only down side was that the office did not open up until 10:00 am. The reasons were explained but still I could have been 200 miles away by 100: am
My U-Haul experience was exceptional. I was particularly impressed by the customer service I received, not only on the phone but also when I picked up the vehicle.
No clear parking spots for 24/7 drop off
The team was exceptionally kind and accommodating to my needs, I highly recommend them for anyone looking to rent any moving equipment!
Nothing. Very polite and fast service.
I was very disappointed to hear that the pickup was being rented out for the next month and the incline Village location could not get another pickup truck. this is my primary option for launching my boat so it sounds like I am dead in the water for the next month.
Josh is very customer service oriented, a pleasure to work with
It was a little difficult when I picked up vehicle when it was closed....After spending 10-15 minutes walking around the lot I finally found a bulletin board with numbers....No one answered the main number so I called the emergency number....Josh answered and did a great job checking me in but lost 30 minutes in the process.
The guy we had to deal with in the office was nice, but was not wearing a mask in the small office. We asked him about that and he said he has asthma and can't wear a mask. Then he should've had a face shield or a barrier over the counter. It made us uncomfortable when we signed papers within 2 to 3 feet. Uncool.
Confused on the price. Had the truck for 22 hours, was charged for 2 days.
