El cliente no dejó un comentario.Michael D.
Customer Reviews for Alpine Motors
(Distribuidor de U-Haul del vecindario)
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- 5/30/2022 - 5/31/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.hamilton W.
Instructions on vehicle featuresâ€¦ in particular the tow/haul button on the stalk was difficult to locate and needed to be disabled each time I started the vehicle.micheal A.
El cliente no dejó un comentario.UBALDO G.
El cliente no dejó un comentario.JESSIE C.
El cliente no dejó un comentario.Dain F.
El cliente no dejó un comentario.Tom H.
The man who helped me was great. I believe his name is Ryder. He stayed an hour late to help me when the main dispatch was trying to overcharge me. Great Customer service. Highly recommended.April H.
We had our reservation canceled twice prior to today. When we went in today, they had a box trailer reserved for us instead of the utility trailer we reserved. We were able to take a utility trailer out at the last minute, but had to bring it back by early afternoon, since it was reserved for 2 pm. This inconvenienced us and put a lot of pressure on us to rush and complete our errands in a few hours. I would not use or recommend UHaul again.David M.
I will never ever again recommend U-Haul to anybody. Your customer service averages 45 minutes on hold and your customer service agents just pass you from person to person. Horrible experience top to bottom. I will make sure and post on every social media feed I have how horrible U-Haul is to deal with.chris W.
El cliente no dejó un comentario.orlando H.
Inform customers of outrageous additional fees prior to pick up.Dustin P.
Overall experience was positive. Quick pickup and drop off, equipment ran well. Computerization can be improved as I received multiple copies of the contract which included a dolly I never received but was charged for. 廊Chuck W.
El cliente no dejó un comentario.Ann F.
El cliente no dejó un comentario.Michael S.
Very crowded parking area and cramped shared space. Could not leave a car there. But, staff was great and all went smoothly.Eleanor Y.
El cliente no dejó un comentario.angela L.
El cliente no dejó un comentario.Eric H.
To be honest this location was unfriendly and unhelpful. I won't be backCarolyn K.
There was no oil in the engine and the staff said that we have insurance and not to worry if it blows up!Cathey M.
Equipment was available when promised and in good condition. Agents were positive and helpful. Overall well satisfied with service.Martin V.
Gracias Vitelia L.
El cliente no dejó un comentario.TED P.
El cliente no dejó un comentario.robert G.
Not offering parking for me was inconvenient. Went down the street to park by a apartment complex. Wasn't too far but just not what I planned on. The vehicle itself was not clean on the inside. I didn't care cause I'm just using it for the day but it was odd. What did bother me was the pictures of the truck were from the summer so I had to dispute all pics and upload current ones. Again, not a huge thing but annoying to me. I do love the online checkin aspect of it. Great technology. They helped me get the truck out as it was sitting on ice and wouldn't move without some salt behind the tires.Adam K.
El cliente no dejó un comentario.Bert F.
Super easy drop-off. Very friendly dude unhooked the trailer for me and sent me on my way, no worries.Timothy C.
Ryder was particularly patient and helpful to my changing needs. He was very knowledgeable and made the whole thing simple for me!Terease J.
Ryder made the process of picking up a uhaul truck pleasant and easy! He was extremely friendly and personable. I would definitely recommend this location. Thank you for a great experience Ryder!KRISTINA K.
El cliente no dejó un comentario.Michael J.
No wiper fluid. Bad blades. Too expensiveHeidi B.
All good rightjames M.
El cliente no dejó un comentario.JOSEPH C.
El cliente no dejó un comentario.TIMOTHY D.
I went 25 miles and I added 3 gallons of gas and I was charged for an additional 3 gallons. That was an over charge.DOUGLAS F.
El cliente no dejó un comentario.Andrew E.
Clean the trucksWells M.
I would NEVER RECOMMEND Uhaul to anyone ever. Worst experienceNICOLE F.
El cliente no dejó un comentario.Mike T.
El cliente no dejó un comentario.John M.
Paul at the counter was extremely helpful with assisting me in determining which trailer to rent, hitching and un hitching it. He deserves a gall-dang raise!Anthony C.
El cliente no dejó un comentario.DANIEL D.
El cliente no dejó un comentario.ERIKA G.
I had no problem driving through snow and ice approximately 250 round trip to pick up a truck and trailer. The pick up day should not have counted toward my 7 days with the truck. U Haul made everything right in the end.Russell H.
Excellent customer service and friendly staffJoseph T.
Fast. Clean. Efficient. Staff was ready and professional. Truck was in great condition.Jeffery E.
Make sure that the vehicle or trailer can actually return at the agreed upon location. Do not try to change the terms of the contract after it is signed and then put it on the customer to deal with it.James C.
Not their fault that they had no key for the truck. Sent to the second truck and it was covered in snow and everything was frozen. Employee was excellent in helping but it set me back on my schedule. Trailer latch was bent and would not lock.Roland M.
Guys were great to work with, understanding and friendly.Donna Z.
El cliente no dejó un comentario.James A.
They had not shoveled their parking lot. The snow was so deep vehicles could not get in. I got stuck because driveway was not clear. The truck did not have appropriate tires.Betty H.
We were charged for insurance after telling then no then they refused to return our money at the store or at the customer service number that has a Waite of over an hour every time I called.Perry D.
El cliente no dejó un comentario.GERMAN G.
El cliente no dejó un comentario.Janet T.
The uhaul was parked in an inconvenient location. The online check-in experience was completely useless and frustrating.chris H.
El cliente no dejó un comentario.Eric H.
El cliente no dejó un comentario.Jordon C.
U Haul Rep was knowledgeable, worked efficiently, and promptly completed check out. Servicio al cliente de excelencia.john T.
El cliente no dejó un comentario.Gunnar M.
Peter was great. Very helpful and professionalMatthew B.
Peter was able to help check in the trailer early. I was tired and thankful for his help with the truck too.Sherry O.
El cliente no dejó un comentario.Marie S.
A little tight to pull a trailer in to, but the staff was SUPER helpful. GREAT people.Jeremy J.
El cliente no dejó un comentario.Sarah Z.
Don't let people steal other peoples reservations and then charge the wrong person with zero apology to explanationJOHN L.
The guys at Alpine Motors are Awesome!Marie S.
El cliente no dejó un comentario.daniel W.
El cliente no dejó un comentario.CHRISTI MICHELLL F.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.MANUEL L.
if a clearance light is out replace it. its there for a reason.WESLEY H.
El cliente no dejó un comentario.COREY E.
Inside and out side of vehicle was dirtyGIL G.
I move a ski shop twice a year, and always use this location. Always the best in the area, but especially this time. The absolute best customer service and worked with my crazy schedule.Brian B.
To start I got a message to call a uhaul customer service, when I called I was told the 26' truck that I reserved a month in advance would not be available for me to pick up at my location in gypsum and told there was one available in grandjunction which is about 2 hours away, so was offered a 15' truck. I went to my pick up location in gypsum the day before I was supposed pick up the vehicle to make sure they would have a truck and fill out any paperwork and give them a copy of my license. I was told that there would be no trucks of any size for me to pick up Friday. I then found a 26' truck in glenwood springs for pick up Friday morning. So after getting the truck in glenwood I went to my storage unit which was my original pick up location, and saw a 26' a 15' trucks, felt personally that my time was wasted and charged for the extra mileage. Personally feel like it was more of the locations fault than uhaul it's self, but do think the system of keeping track of the vehicles doesn't work all to well, also if the only 26' truck was available in grandjunction it should have been delivered to my pick up location.Christopher D.
The check engine light came on within the first two hours of our tripPenny B.
El cliente no dejó un comentario.KEVEN B.
El cliente no dejó un comentario.Elizabeth C.
El cliente no dejó un comentario.JOSE M.
The place is fine and they are friendly, but the company is not and they are not friendly, they have very rude customer service.Jose G.
They were very helpful and understandingThomas H.
Provide a better open line of communication with corporate. For instance we have an issue with my pill and it's very difficult to communicate with you guys. This is a real problem.GEORGE H.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Jane O.
Limited trailer selection but not sure what can be done about that.Mark M.
El cliente no dejó un comentario.Santiago R.
Truck was not available at pick up locationLavern S.
The two reps were extremely prompt and efficientFrank C.
El cliente no dejó un comentario.RUSSELL W.
This was not the location that I reserved. The manager I spoke with about the change was rude and cared little about my situation.Thomas H.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Thomas M.
It was a very pleasant experience. Especially the employee who helped me. I have used this company before and it has always been an unpleasant experience because of the old curmudgeons who worked there before. The new gentleman I worked with this week treated me with the respect and friendly attitude ALL customers deserve.DOREEN H.
Peter at alpine motors did an excellent job helping me return the trailer. He was very helpful with the additional questions I had regarding a second rental I had. I would definitely return here for my next uhaul experience.JAY B.
Have the promised equipment. I do appreciate the ability to rent even though the location was closed. That's a positive. Would be good if someone was at least there to wipe interiors down though...Thomas K.
I was charged $150 for damage without explanation and I know I did not cause any damage.BRENDAN P.
El cliente no dejó un comentario.Gary K.