Rented UHaul because of no rental car availability and we were stuck with a broken down vehicle. The people there were nice, but the box truck they gave us was filthy all over, not even the windshield was clean. It did get us to our destination, we are grateful for that, but a clean one would have been nicer. We live far away so no recommendation would be appropriate.nelda G.
Customer Reviews for Alpine Motors
(Distribuidor de U-Haul del vecindario)
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Put accurate gas level for pick upQuinn S.
El cliente no dejó un comentario.JAY H.
Parking area is to congestedGary F.
All was good. Quick and efficient!WILLIAM T.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.David J.
They do not check the truck before giving it to the customer, they do not check miles, they do not check gasoline and they charge miles that one does not driveJORGE C.
El cliente no dejó un comentario.MARIA E M.
Very poor service charged an extra day cause of not communicating to me the customer four hour return when I asked for 24 hours he was to busy trying to help a customer that wasn't his and I got screwed by uhaul and now that want some damn fee I tried talking to glenwood springs uhaul no luck take care of your customers very very disappointed. Will not recommend this uhaul to any one will tell them my experience with youSandra W.
Very helpful and friendlyJohn D.
bigger yardKarl S.
El cliente no dejó un comentario.RICHARD D.
Very helpful and accommodating. Outstanding service!Randall R.
The only issue with this location is that it is hard to get in and out of.Darin A.
El cliente no dejó un comentario.Ethan O.
Mobile pickup app did not functions correctly on Safari IPhoneAli N.
El cliente no dejó un comentario.Francisco V.
El cliente no dejó un comentario.DANIEL S.
Peter was great and when I mentioned the small issue with the driver seat not being able to be adjusted, he offered to help with another vehicle (which wasn't necessary, but very good customer service). Highly recommend.David P.
El cliente no dejó un comentario.William T.
They were great to deal with, happy and friendlyedmund D.
El cliente no dejó un comentario.Louis G.
El cliente no dejó un comentario.Maria M.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.Brian G.
Peter was the best. Our truck didn't arrive due to mudslide issues, and he arranged for a back-up vehicle! So grateful for his help!Lara K.
El cliente no dejó un comentario.Melissa H.
Wouldn't recommend just because far distance from home.JILLIAN O.
El cliente no dejó un comentario.michaleen J.
Peter at the front desk did not record gas gage acutely. When asked to look at it with me , he said, â€œ I don't have time.â€ He also added one mile in the paperwork saying, â€œ it's for moving the truck around the property â€œ I believe he does this regularly to increase his profits. He is rude and dishonest. Overcharged me for gas.Robert F.
El cliente no dejó un comentario.MYLES R.
Great, helpful staff. Good truck.Landon C.
El cliente no dejó un comentario.Rafaela N.
El cliente no dejó un comentario.Brad T.
El cliente no dejó un comentario.PETER M.
I could not get in touch via phone and I had to drop off the tow dolly, so I took it down to Alpine. The person there said I was not on the schedule until the next day and that I would have to take it back home with me and do another 100 mile round trip the next day. I was about to leave it on the sidewalk, when he found room for it...Tim M.
Clean efficient, saved us, because SB Rental out of Carbondale, did not have the truck we originally reservedkelly A.
Checkin was not as easy as lead to believe. The lot is ridiculously small and trying to maneuver my personal vehicle and the rental truck was a pain. At checking I was told they prefer no personal vehicle be left but not sure what the option would have been otherwise. Overall, the truck ran fine and was in good shape abs clean.HEIDI W.
Never use the Carbondale, CO location. They are very unprofessional. I wasn't happy with the overall U-haul experience. The Glenwood location was nice and the people were nice but it's what I had to do to get that point. First, I was told I would receive a phone call the day prior to schedule pick up time and location. Never received a phone call. Second, I was never informed that I would be downloading the app to complete my pick up and wasted 4 critical hours of my moving day. Third, the key to my U-haul truck was not in the key drop off box. And finally the even if the key was in the drop box the truck was blocked in. I wouldn't have been able to go anywhere anyways. Once again this is the Carbondale, CO location that I went through this terrible experience not the Glenwood, CO location they were super friendly and helpful. I will not be recommending U-haul to anyone in the future nor will be using U-haul again. Very unprofessional to say the least.JARED L.
Peter was amazing for customer service. Best Uhaul experience i've ever had. thanks!Roger P.
El cliente no dejó un comentario.Marc H.
Efficient and vouteousStephen O.
El cliente no dejó un comentario.MIKE D.
Related to the very poor cell service at location - Inform renters of available WiFi in instructions, so that when renters arrive before or after hours and are using the express check-in they can complete the process.Michelle M.
have good tires on the trailer.RUSSELL A.
El cliente no dejó un comentario.Jacqueline B.
Great customer service.raeANN F.
El cliente no dejó un comentario.SHANNON P.
The truck was not in great shape. The steering had a lot of play, the brakes had a lot of give in the pedal, and the transmission slipped when shifting. Other than that, the location of the facility and the people were great to work with.STEPHEN S.
Great staff everything was wonderfulAmber S.
This location was courteous and kind and understanding. Due to the very poor customer service we had gotten in the scheduling and in traffic, They were kind. However customer service and the gentleman named Mike who is the head of the traffic control over the Glenwood Springs and Grand Junction area, He was a very horrible person. He called us names and said he has the ability to make our lives miserable. That was a horrible, and very unprofessional treatment from himTammie R.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.James H.
They charged me $50 for something and won't contact me back. Gas was full. Had to leave keys in drop box, took a photo.Meghan C.
El cliente no dejó un comentario.Tracy C.
We were charged an additional fee we were never told about at any location.Eric M.
El cliente no dejó un comentario.Dirk G.
Said my final reciept would be emailed in 10 minutes, 2 days now and still no receipt.Brian C.
El cliente no dejó un comentario.Randall R.
Wow what a great experience. Super fast and efficient check in and friendly service. GraciasSteven D.
El cliente no dejó un comentario.Doug S.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Alana H.
El cliente no dejó un comentario.Raistlin K.
This Uhaul rental was a horrible experience and we'll NEVER USE THIS LOCATION OR SERVICE AGAIN!!!THOMAS W.
The staff told us to just drop keys in the box and use the online drop-off link, but never mentioned the odometer reading. I paid $20 extra dollars because I was not informed of this part of the online drop-off and dropped the key before taking the reading. You should properly inform your customers to use the link for the odometer reading first. I'm hopeful this wasn't a malintention, and that your team takes steps to avoid this in the future.Megan J.
El cliente no dejó un comentario.Kim B.
El cliente no dejó un comentario.CATHERINE G.
We thought we needed a trailer that we ended up returning, and we were told we would receive a credit. We have not received the credit as of today, 5/27.Charles F.
Nothing- they were greatBruce S.
Peter was very professional and helpful. Very impressed with the service thanks. JimJames P.
Location and truck were fine. Uhaul.com has the worst customer service I have ever experienced. That's for changing my reservation twice dicks.Travis K.
El cliente no dejó un comentario.Thomas U.
El cliente no dejó un comentario.JOSE S.
All was good. I will return.William T.
Good and profesional atentionCarlos K.
El cliente no dejó un comentario.JOSEPH L.
When a customer says they don't want furniture pads or a dolly because they need the space, make sure that stuff isn't in the truck. Had to throw away my personal items due to this.Jason D.
El cliente no dejó un comentario.Rebecca B.
El cliente no dejó un comentario.Amber D.
Have truck parked in lot, or clearly communicate that the truck is not in the lot when using online check-in to avoid spending 10 minutes looking for the truck, then another ten retrieving it from a different location then the reverse when returning it.Braden M.
El cliente no dejó un comentario.KATHARINE J.
Great friendly staffVICTOR D.
Make sure to sweep it clean. And leave us pen and paper in the truck.Koren M.
Good service , but got charged an extra $42.00???Eric N.
It's hard to improve excellence. Dan was professional, had everything ready when I arrived, and is a very pleasant person to work with.John M.
El cliente no dejó un comentario.Rhett P.
El cliente no dejó un comentario.Craig A.
Very helpfulAndrea S.
Everything went smoothly. I would use this location again.Darcy L.
Absolutely the worst experience I could ever imagine going through as a customer. This amazingly incompetent hot headed sad little person, too lazy to grab a dolly for the trailer, comes out and completely and impressively displays unprofessional and sheer lazy actions, complete with swearing, slamming chains and damaging things trying to drop the trailer off. If you don't want to provide this U-Haul services at your pathetic little chop shop, then don't. Save the customers some trauma.Greg S.
El cliente no dejó un comentario.CHRISTOPHER T.
The staff were incredibly unfriendly and almost rude. I was told the dolly was in the truck only to drive home and find out it wasn't and had to send someone back to pick it upIrma S.
Sales associate was not too friendly. Took forever to get truck checked out due to computer issues (U-Haul system I believe - not local). Truck windshield was so dirty I could hardly see out of it when driving into the sun. Wiper washers did nothing to help.Robert H.
Take a good look at the customer relations standards of some of the staff.Adrian B.
El cliente no dejó un comentario.Steven P.
Excellent experience. Friendly, professional & helpful....what more could you ask for?Christie F.
El cliente no dejó un comentario.Tim D.