Comentarios del cliente para Alpine Motors

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Alpine Motors

Grado total:

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Kimbra S. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

stephen S. en

Grado:

El cliente no dejó un comentario.

Elizabeth A. en

Grado:

The uhaul personnel was not in the office but the Auto body personnel was super helpful and had me taken care of very quickly.

Tim D. en

Grado:

El cliente no dejó un comentario.

Rolf L. en

Grado:

Very helpful staff, might provide a little more room for parking incoming trucks.

Joseph V. en

Grado:

The gentleman receiving the trailer was rude at best. He settled down later when I waited for him in the office to ask what other paper work or forms I needed to complete. He also wasn’t the person I would want representing my company’s service attitude. The trailer lights were also a continuous problem. I pointed that out upon return. I suspect it was a ground wire problem. It placed me in a dangerous situation in traffic. I was also notified 2 days before the rental that my trailer would not be available at my local rental spot but I could get one either 1 or 3 hour drives away from my local dealer. The rescheduler was very nice.

Nune K. en

Grado:

El cliente no dejó un comentario.

DAVID Z. en

Grado:

Alpine Motors was extremely helpful & professional!! I would recommend them to anyone needing a UHaul!!

ANDREW M. en

Grado:

Once again, Don and company were extremely helpful. Seamless experience.

Christopher B. en

Grado:

El cliente no dejó un comentario.

Gerardo P. en

Grado:

They were the most courteous professionals people they treat me like if I was someone important definitely I comeback and recommended to everybody

Tim D. en

Grado:

El cliente no dejó un comentario.

Shane A. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Catherine M. en

Grado:

No wiper fluid in truck. Was driving over vail pass with no place to pick up fluid for ice/snowy slushy trip

Brad R. en

Grado:

There won’t be any customers coming from me until my situation is resolved.

Eleanor H. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Bill E. en

Grado:

El cliente no dejó un comentario.

Arthur M. en

Grado:

The woman who took my reservation gave me wrong information regarding the size, capacity and options of the reserved equipment. I requested a trailer capable of carrying a 15 passenger full size van with a winch as the vehicle I was picking up did not run. The carrier they had was not nearly long enough or have the carrying capacity for a 15 passenger van nor did it have a winch. Luckily the van was a short wheelbase unit that fit with only 6 inches and 400 pounds capacity to spare. Thankfully I was able to get the vehicle home with no problem but the wrong information could have caused me a significant problem. The staff on site when I arrived was knowledgeable and helpful. I would definitely use them again.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

eva S. en

Grado:

El cliente no dejó un comentario.

Clifford K. en

Grado:

Staff were helpful and made my experience just right. I will use them again without any question !

sally K. en

Grado:

Don was very helpful.

Tim D. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

We didn't go in this location, we dropped the vehicle after hours.

JEFF N. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Luis Othmaro P. en

Grado:

No complains at all either

Tim D. en

Grado:

El cliente no dejó un comentario.

Anthony B. en

Grado:

Trying to return the van with the Mobile App was impossible. Sprint does not have good service at that location so it didn't work. Please do not charge me the extra $20 as we returned it same day.

Bryan B. en

Grado:

Please see letter emailed to Uhaul on October 25, 2019.

willis P. en

Grado:

Nothing

Tim D. en

Grado:

El cliente no dejó un comentario.

Joseph J. en

Grado:

You are a bunch of scammers and will never again rent from Uhaul. You took more money from me than you should of

deborah H. en

Grado:

Great customer service.

Tim D. en

Grado:

El cliente no dejó un comentario.

ADAM S. en

Grado:

Only so much these guys can do with the lot space they have available. The staff is friendly and helpful though.

Edward H. en

Grado:

Your good

JOHN H. en

Grado:

These folks always do great! Helpful, knowledgeable, courteous, and on time.

Joel R. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Karen M. en

Grado:

The front desk woman was so helpful and kind. Nice helpful atmosphere

Tim D. en

Grado:

El cliente no dejó un comentario.

Mark J. en

Grado:

El cliente no dejó un comentario.

Laura L. en

Grado:

The chain was put on wrong to our uhaul-it was dragging for the first 6 hours of our drive we had to figure out how to fix it

Evan W. en

Grado:

24/7 rideshare doesn't work. Even with the pre-check in BS, it took me over an hour to get my vehicle, costing me time and $50 in wasted wages to the movers. Unacceptable!!!

Cindy L. en

Grado:

Excellent Customer Service

Tim D. en

Grado:

El cliente no dejó un comentario.

Jordan F. en

Grado:

The man at the counter tried to make me feel bad about getting a truck saying that I had bumped another of his customers and that he was only going to make $6 off the commission. It was very unprofessional and I had not chosen this location originally, but was forced to pick up my equipment from multiple locations because no equipment was available. Overall it was an easy pick up, but I didn’t appreciate his frustrations with U-haul being taken out on me.

Tim D. en

Grado:

El cliente no dejó un comentario.

Audrey P. en

Grado:

Don was very helpful. The blankets didn't make it in the Uhaul but it wasn't a big deal and we got a refund for them at the end ($5).

Tim D. en

Grado:

El cliente no dejó un comentario.

linda G. en

Grado:

Being able to contact the location directly. we were running a little bit behind to pick up the truck and tried to call what the location no but our call went to some remote location. Oddly enough our contact at the pickup location then called us to see if we were still coming and then we had to explain but we did try to call but was unable to reach him.

Tim D. en

Grado:

El cliente no dejó un comentario.

Colin G. en

Grado:

El cliente no dejó un comentario.

Mark P. en

Grado:

El cliente no dejó un comentario.

rob J. en

Grado:

El cliente no dejó un comentario.

Julie W. en

Grado:

Very nice and helpful!

Lydia F. en

Grado:

We had to wait for the requested truck to be turned in - the previous renter did not honor his return time, despite repeated phone calls from Alpine Motors. But once we got the truck, we got wonderful help learning how to operate the ramp, "back" door, etc. Couldn't have been easier! And Diesel greeted us with happy tail wagging. :-)

Sixto G. en

Grado:

Daniel was exceptionally helpful

Janet M. en

Grado:

El cliente no dejó un comentario.

RUSS C. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

john L. en

Grado:

Customer service at this location was very good ... attentive, friendly and efficient. Unfortunately, UHaul reservations on their phone line were horrible, rude and rather incompetent.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

I was overcharged for insurance. I was not made aware that there would be an addition charge for extra days I did not request. I am seeking a refund

HECTOR V. en

Grado:

UHAUL is TERRIBLE! You moved my reservation from Carbondale to Glenwood Springs, adding 30+ miles to my drive. This is the THIRD time you've done that to me! Then I was told that if I took my truck I would bump someone else. Not my problem. You charged me double for fuel when I DID put gas in to the just under 1/4 fill where I found it. Your hold times are TERRIBLE. Your customer service is awful. Do your senior execs even care??

Christie M. en

Grado:

The location was great, but the reservations and scheduling people on the phone were awful. They flat out lied about the availability of the rental I needed. It took us three hours to find a trailer to haul a UTV.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tobias R. en

Grado:

NA

Tim D. en

Grado:

El cliente no dejó un comentario.

Steve A. en

Grado:

Staff was more pleasant than I’ve encountered in the past

Robert S. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Harley S. en

Grado:

Don was exceptionally helpful and informative. It was nice being able to rent with confidence. I look forward to using Alpine Motors again next time we have the need.

Tim D. en

Grado:

El cliente no dejó un comentario.

lynn R. en

Grado:

The thing I noticed about this experience was that the guy who waited on us was exceptionally rude and unfriendly. Either he hates his job or was having an extremely bad morning (I would bet on the former) but he made our experience of U-Haul anything but pleasant. I wouldn't recommend that branch to anyone if he was going to wait on them. Now, SETH who works in the Carbondale branch is pleasant and efficient and knows how to TCB! His branch I would recommend without hesitation!

Myra O. en

Grado:

Don is a great help

Tim D. en

Grado:

El cliente no dejó un comentario.

marlen M. en

Grado:

We were very pleased with the service and the equipment. We will deal with Don again when we need a rental.

Javier A. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

Jeffrey M. en

Grado:

This guy has earned his 1 star rating. What a jerk. I will never use uhaul again. You gave my reservation away, had to drive 90 miles out of my way and was given nothing but attitude. Was told this is it or ill cancel everything. So you give away a reservation and punish the customer on top and offer no discount or extra mileage even tho I had to drive extra 90 miles to puck up. I move every 18 months for work, have given uhaul in excess of 25k in business and you will not get another penny from me.

NICK K. en

Grado:

I did the pre-checkin online including uploading pictures of my drivers license, license plate and vehicle info. When I went to pickup the trailer, the vendor had none of that information, so I had to do all of that again. It wasted my time.

Michael N. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

El cliente no dejó un comentario.

ANDREW M. en

Grado:

Great customer service!

skylar S. en

Grado:

Everything was fine

Johna V. en

Grado:

El cliente no dejó un comentario.