Customer Reviews for Alpine Motors
(Distribuidor de U-Haul del vecindario)

1,631 comentarios

2450 S Glen Ave   Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

(970) 947-9108

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 12/25/2021: cerrado
  • 1/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(970) 947-9108

2450 S Glen Ave
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 12/25/2021: cerrado
  • 1/1/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Gunnar M. 
Clasificación:
5.0

Peter was great. Very helpful and professional

Matthew B. 
Clasificación:
5.0

Peter was able to help check in the trailer early. I was tired and thankful for his help with the truck too.

Sherry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S. 
Clasificación:
5.0

A little tight to pull a trailer in to, but the staff was SUPER helpful. GREAT people.

Jeremy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah Z. 
Clasificación:
1.0

Don't let people steal other peoples reservations and then charge the wrong person with zero apology to explanation

JOHN L. 
Clasificación:
5.0

The guys at Alpine Motors are Awesome!

Marie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTI MICHELLL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL L. 
Clasificación:
5.0

if a clearance light is out replace it. its there for a reason.

WESLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY E. 
Clasificación:
4.0

Inside and out side of vehicle was dirty

GIL G. 
Clasificación:
5.0

I move a ski shop twice a year, and always use this location. Always the best in the area, but especially this time. The absolute best customer service and worked with my crazy schedule.

Brian B. 
Clasificación:
5.0

To start I got a message to call a uhaul customer service, when I called I was told the 26' truck that I reserved a month in advance would not be available for me to pick up at my location in gypsum and told there was one available in grandjunction which is about 2 hours away, so was offered a 15' truck. I went to my pick up location in gypsum the day before I was supposed pick up the vehicle to make sure they would have a truck and fill out any paperwork and give them a copy of my license. I was told that there would be no trucks of any size for me to pick up Friday. I then found a 26' truck in glenwood springs for pick up Friday morning. So after getting the truck in glenwood I went to my storage unit which was my original pick up location, and saw a 26' a 15' trucks, felt personally that my time was wasted and charged for the extra mileage. Personally feel like it was more of the locations fault than uhaul it's self, but do think the system of keeping track of the vehicles doesn't work all to well, also if the only 26' truck was available in grandjunction it should have been delivered to my pick up location.

Christopher D. 
Clasificación:
5.0

The check engine light came on within the first two hours of our trip

Penny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
2.0

The place is fine and they are friendly, but the company is not and they are not friendly, they have very rude customer service.

Jose G. 
Clasificación:
5.0

They were very helpful and understanding

Thomas H. 
Clasificación:
3.0

Provide a better open line of communication with corporate. For instance we have an issue with my pill and it's very difficult to communicate with you guys. This is a real problem.

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane O. 
Clasificación:
5.0

Limited trailer selection but not sure what can be done about that.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santiago R. 
Clasificación:
1.0

Truck was not available at pick up location

Lavern S. 
Clasificación:
5.0

The two reps were extremely prompt and efficient

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL W. 
Clasificación:
3.0

This was not the location that I reserved. The manager I spoke with about the change was rude and cared little about my situation.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

It was a very pleasant experience. Especially the employee who helped me. I have used this company before and it has always been an unpleasant experience because of the old curmudgeons who worked there before. The new gentleman I worked with this week treated me with the respect and friendly attitude ALL customers deserve.

DOREEN H. 
Clasificación:
5.0

Peter at alpine motors did an excellent job helping me return the trailer. He was very helpful with the additional questions I had regarding a second rental I had. I would definitely return here for my next uhaul experience.

JAY B. 
Clasificación:
3.0

Have the promised equipment. I do appreciate the ability to rent even though the location was closed. That's a positive. Would be good if someone was at least there to wipe interiors down though...

Thomas K. 
Clasificación:
2.0

I was charged $150 for damage without explanation and I know I did not cause any damage.

BRENDAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

Great service, Nate attached the tow dolly to my truck, then removed it when I returned. Didn't have to do thing. Well done.

Doug F. 
Clasificación:
3.0

Rented UHaul because of no rental car availability and we were stuck with a broken down vehicle. The people there were nice, but the box truck they gave us was filthy all over, not even the windshield was clean. It did get us to our destination, we are grateful for that, but a clean one would have been nicer. We live far away so no recommendation would be appropriate.

nelda G. 
Clasificación:
4.0

Put accurate gas level for pick up

Quinn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY H. 
Clasificación:
5.0

Parking area is to congested

Gary F. 
Clasificación:
5.0

All was good. Quick and efficient!

WILLIAM T. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
1.0

They do not check the truck before giving it to the customer, they do not check miles, they do not check gasoline and they charge miles that one does not drive

JORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA E M. 
Clasificación:
1.0

Very poor service charged an extra day cause of not communicating to me the customer four hour return when I asked for 24 hours he was to busy trying to help a customer that wasn't his and I got screwed by uhaul and now that want some damn fee I tried talking to glenwood springs uhaul no luck take care of your customers very very disappointed. Will not recommend this uhaul to any one will tell them my experience with you

Sandra W. 
Clasificación:
5.0

Very helpful and friendly

John D. 
Clasificación:
4.0

bigger yard

Karl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

Very helpful and accommodating. Outstanding service!

Randall R. 
Clasificación:
4.0

The only issue with this location is that it is hard to get in and out of.

Darin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan O. 
Clasificación:
3.0

Mobile pickup app did not functions correctly on Safari IPhone

Ali N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco V. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

Peter was great and when I mentioned the small issue with the driver seat not being able to be adjusted, he offered to help with another vehicle (which wasn't necessary, but very good customer service). Highly recommend.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

They were great to deal with, happy and friendly

edmund D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

Peter was the best. Our truck didn't arrive due to mudslide issues, and he arranged for a back-up vehicle! So grateful for his help!

Lara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
4.0

Wouldn't recommend just because far distance from home.

JILLIAN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

michaleen J. 
Clasificación:
1.0

Peter at the front desk did not record gas gage acutely. When asked to look at it with me , he said, “ I don't have time.” He also added one mile in the paperwork saying, “ it's for moving the truck around the property “ I believe he does this regularly to increase his profits. He is rude and dishonest. Overcharged me for gas.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYLES R. 
Clasificación:
5.0

Great, helpful staff. Good truck.

Landon C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rafaela N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
1.0

I could not get in touch via phone and I had to drop off the tow dolly, so I took it down to Alpine. The person there said I was not on the schedule until the next day and that I would have to take it back home with me and do another 100 mile round trip the next day. I was about to leave it on the sidewalk, when he found room for it...

Tim M. 
Clasificación:
5.0

Clean efficient, saved us, because SB Rental out of Carbondale, did not have the truck we originally reserved

kelly A. 
Clasificación:
3.0

Checkin was not as easy as lead to believe. The lot is ridiculously small and trying to maneuver my personal vehicle and the rental truck was a pain. At checking I was told they prefer no personal vehicle be left but not sure what the option would have been otherwise. Overall, the truck ran fine and was in good shape abs clean.

HEIDI W. 
Clasificación:
1.0

Never use the Carbondale, CO location. They are very unprofessional. I wasn't happy with the overall U-haul experience. The Glenwood location was nice and the people were nice but it's what I had to do to get that point. First, I was told I would receive a phone call the day prior to schedule pick up time and location. Never received a phone call. Second, I was never informed that I would be downloading the app to complete my pick up and wasted 4 critical hours of my moving day. Third, the key to my U-haul truck was not in the key drop off box. And finally the even if the key was in the drop box the truck was blocked in. I wouldn't have been able to go anywhere anyways. Once again this is the Carbondale, CO location that I went through this terrible experience not the Glenwood, CO location they were super friendly and helpful. I will not be recommending U-haul to anyone in the future nor will be using U-haul again. Very unprofessional to say the least.

JARED L. 
Clasificación:
5.0

Peter was amazing for customer service. Best Uhaul experience i've ever had. thanks!

Roger P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc H. 
Clasificación:
5.0

Efficient and vouteous

Stephen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE D. 
Clasificación:
3.0

Related to the very poor cell service at location - Inform renters of available WiFi in instructions, so that when renters arrive before or after hours and are using the express check-in they can complete the process.

Michelle M. 
Clasificación:
5.0

have good tires on the trailer.

RUSSELL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline B. 
Clasificación:
5.0

Great customer service.

raeANN F. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANNON P. 
Clasificación:
4.0

The truck was not in great shape. The steering had a lot of play, the brakes had a lot of give in the pedal, and the transmission slipped when shifting. Other than that, the location of the facility and the people were great to work with.

STEPHEN S. 
Clasificación:
5.0

Great staff everything was wonderful

Amber S. 
Clasificación:
5.0

This location was courteous and kind and understanding. Due to the very poor customer service we had gotten in the scheduling and in traffic, They were kind. However customer service and the gentleman named Mike who is the head of the traffic control over the Glenwood Springs and Grand Junction area, He was a very horrible person. He called us names and said he has the ability to make our lives miserable. That was a horrible, and very unprofessional treatment from him

Tammie R. 
Clasificación:
3.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
1.0

They charged me $50 for something and won't contact me back. Gas was full. Had to leave keys in drop box, took a photo.

Meghan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
1.0

We were charged an additional fee we were never told about at any location.

Eric M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dirk G. 
Clasificación:
4.0

Said my final reciept would be emailed in 10 minutes, 2 days now and still no receipt.

Brian C. 
No se han enviado comentarios para esta ubicación.

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