El cliente no dejó un comentario.CHRISTOPHER T.
Customer Reviews for Alpine Motors
(Distribuidor de U-Haul del vecindario)
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff were incredibly unfriendly and almost rude. I was told the dolly was in the truck only to drive home and find out it wasn't and had to send someone back to pick it upIrma S.
Sales associate was not too friendly. Took forever to get truck checked out due to computer issues (U-Haul system I believe - not local). Truck windshield was so dirty I could hardly see out of it when driving into the sun. Wiper washers did nothing to help.Robert H.
Take a good look at the customer relations standards of some of the staff.Adrian B.
El cliente no dejó un comentario.Steven P.
Excellent experience. Friendly, professional & helpful....what more could you ask for?Christie F.
El cliente no dejó un comentario.Tim D.
Nothing- it was perfect and Don who rented to us was especially helpfulPam N.
When dropping off the truck it was difficult to get the lock box numbers to roll to different numbers when trying to close it. While attempting to get the box locked when returning the key an employee with a beard and green gauge earring pulled up and said he would take the key and deal with it. I let him know that I was not able to park the truck in the place in the spot from the morning since a tow truck had parked there. At that point the employee had a hissy fit and became loud saying that the truck was parked somewhere else that morning and I was lying. Pictures prove that wrong. Then he started in on saying use the white lines they are parking spaces. Guy was a complete dick. Someone returning a moving truck already had a long day and to have to deal with some guys shitty attitude is poor service. I will not use this location again.scott K.
I would recommend this location only because it is the only place in town. If they had competition, perhaps they would be more welcoming of their customers. They provided no parking on their lot for me when I picked up the U-Haul vehicle for a few hours of use, but had neglected to tell me in advance that I'd have to drive back across the highway several blocks, up a hill, to park my car on a neighborhood street and walk back to the dealership before I could pick up my rental. And when I questioned that policy a bit, since they had about 10 open parking spots on their lot, their response was "Yeah, that's what we [i.e. employees] have to do, too." But ... they are not customers!! At the very least, they could tell people in advance that this is the arrangement. I was short on time, and if I had known how complicated it would be, I could have allowed extra time and parked my own vehicle first before arriving at their door for my rental vehicle.Barbara D.
location is right in downtown Glenwood Springs, very convenient.Peter Y.
El cliente no dejó un comentario.Loring D.
El cliente no dejó un comentario.tristan D.
El cliente no dejó un comentario.Jayvon C.
El cliente no dejó un comentario.Johnny B.
Fellows there were very accommodating. Will be renting moving truck there for 2/20.Norman V.
El cliente no dejó un comentario.ELOISE C.
Great shop and great employees always willing to help. They are also the speediest at getting you in and out with your truck.Daniel W.
El cliente no dejó un comentario.Randy S.
clean the vehicle , check fluids , I ran out of windshield fluid immediately and even went back in to make sure I would not get charged for the disgustingly dirty vehicle I was rented. Sad and lazy.Thomas D.
Be more clear and honest with reservations, milage shape and cleanliness of rentals, before we leave your lot! Make sure to explain the importance of the login to your clients!Christina G.
Location was closed on Sunday and parking lot was very full.ERIC H.
The guys at u-haul Glenwood are always courteous and helpfulCotton K.
El cliente no dejó un comentario.William B.
Convenience is the biggest plus of this location.EVELYN M.
El cliente no dejó un comentario.Chet G.
I stopped in to confirm my reservation a week before I needed the vehicle - which was a good thing, as the store did not have a 26' truck on hand nor were they expecting to get one. Fortunately, Dan was able to get one from another location and I had everything I needed when the day arrived.MASON H.
Thank you to the gentleman at the counter in the morning, very nice to deal with.Joseph K.
El cliente no dejó un comentario.Doug S.
Efficient and professional help! Quality equipment!George A.
El cliente no dejó un comentario.TIMOTHY D.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.Michael B.
Don and the crew at Alpine Motors are great. They work hard to make your rental a good experience! Equipment always is in great shape and as a result, things go smoothly. Highly recommend their operation.Andrew M.
Better customer service would be better. People who get cars need to check the gas tank right when they get the car because it will be empty and they'll charge it like full. Overall the customer service was horrible. This place tries to charge you too much for anything.Ignacio G.
El cliente no dejó un comentario.mark P.
El cliente no dejó un comentario.Austin W.
El cliente no dejó un comentario.keith B.
El cliente no dejó un comentario.JAMES J.
El cliente no dejó un comentario.Christopher V.
El cliente no dejó un comentario.Pam N.
Only location close to our destination, not many choices, could use a larger vendor in west glenwoodCynthia H.
Only location close by , dont have much choiceCynthia H.
These people were very nice and even allowed our extra days without charges. Thank you, Alpine Motors.BDROBERT D.
The gentleman who assisted me was extremely friendly and helpful. I will use this location again. Although I have had TERRIBLE service from Uhaul corporate staff and would never recommend anyone deal with them, this independent dealer and their team are excellent. Uhaul corporate should take training from the team at Alpine Motors.Joseph D.
The gentleman that helped me was awesome. He is a great employee to hang on to.Steven S.
El cliente no dejó un comentario.CRYSTAL F.
There is no on site parking if you are picking up and returning at this location! I got charged for items that I did not receive. Was told it was my fault I didn't receive it. Sales persons was very rude! I will never use this location again!Clayton S.
Everything Was GoodWILLIAM S.
Very rude attendant condescending in communicating with me and also very aggressive over the phoneKassandra B.
El cliente no dejó un comentario.Ann D.
After getting to our destination, we realized we had a flat tire. We emptied the trailer and called Uhaul to dispatch someone from the Glenwood springs location. He came to change the tire, but when asked why he couldn't take the trailer back with him as well, he said â€œthey don't pay me to do thatâ€. After he changed the tire, I practically followed him as he went straight back to the uhaul drop off location. He was very rude with poor customer service throughout that experience, but then, after dropping off the trailer he tells me I have to fold the moving blankets or it's a 2 dollar charge. I wouldn't have minded folding them had I known that prior, but I did not, nobody informed me. So he makes me (a 22 year old female) sit in the parking lot after dropping off the trailer and fold the moving blankets while he stood there and watched. I don't know what kind of place you are running here, but it was completely rude and unprofessional and I will not be using uhauls services again.Robin D.
Tight quarters for maneuvering a trailer.JENS J.
El cliente no dejó un comentario.WAYNE N.
El cliente no dejó un comentario.Clarence S.
El cliente no dejó un comentario.Corina L.
El cliente no dejó un comentario.Brian G.
The original truck I had reserved (26ft) was no longer available for the day I requested it (Sat 9/26). The next truck available was on Monday and only a 15ft. Not only did I lose the moving help I had hired for Sat since they were not available for Monday, but the truck was much smaller (15ft) which required more trips. U-haul was very pleasant in how they handled the situation, and fortunately I was able to move my moving day to Monday, but I could see this being a huge problem if the moving date would not be able to be changed. Not sure what could have been done differently in order to prevent this type of situation from occurring to someone else.Monica P.
The failed to communicate all of their hidden schemes. They told me I could keep the truck over Sunday free of charge. Then they charged for 3 days vs 1.Brian K.
El cliente no dejó un comentario.Leigh V.
The cab of the truck had not been disinfected and had food stains from previous renters. The customer service agent told me he wiped the steering wheel. How can your company not disinfect the cabs given Covid? I CLEANED IT. Not what I paid for.Myra O.
El cliente no dejó un comentario.kinlie A.
GREAT PEOPLE HERE! Thank you for making this move possible.William B.
Very busy location. Very small area to pock up your rental from. Staff were very nice.Jeff A.
Location made it very difficult to find place to park the 26 foot truck.Rebecca P.
Don and his staff was very friendly and quick to help with my needsRoger K.
I had a confirmation for a 26' truck and the day before pick up was told one that size was not available. I had to travel 30 miles to get one that size. I did the 24/7 as pickup was after business hours and after checking in at the pickup location it took 50 mins And 2 really long holds on the phone line to open the old lock box Only to get into the cab and it smelled of animal excrement. To add to all this I ordered 24 blankets and none were in the truck.Benjamin S.
Parking for customers would be nice, but for this location they do a great job offering a site nearby.Susan G.
No one there was wearing a mask. I did not feel safeJ W.
El cliente no dejó un comentario.Ana P.
El cliente no dejó un comentario.Tim D.
Don is an interesting guy. Just be friendly and he will be friendly with you. We love Don!Christopher M.
El cliente no dejó un comentario.EDWARD A.
Don was great, very nice place. Was great seeing all his uhaul memorabilia display.Ivan S.
El cliente no dejó un comentario.TYLER W.
Uhaul person not present here. Auto mechanic shop guys had me drop the trailer off.Bailey O.
Upon arriving it was extremely difficult to even find a place to park. The UHaul clerk lacked any type of personality - never greeted never spoke a word until this is your cost - sign. Professionalism did not exist.Penelope V.
Even with the very early reservation, I had to wait for the trailer to be delivered to location for my pick up They should have been prepared & had it there waiting for me instead of me having to wait for them to go somewhere else & get it & then back to location & it hooked up for me to take..Martha R.
Very rude Manager Dan I believe his name was. I felt discriminated for my skin color being brown. Very rude and bad attitude while I was asking questions being a first time customer at a u-haul center and had never rented a Car-Dolly before. Made me feel so bad and wonder how many other Latino-Mexican people he has made feel the same. What a shame!!! Wouldn't recommend only because of customer service other wise good quality Car-Dolly Thank You!Aracali C.
Ask if there are any additional drivers before finishing the reservation, and then when we mention we'd like to add one, say 'too late' with a smirky attitude. Not very friendly.David R.
El cliente no dejó un comentario.STEVEN P.
These are great guys. I've rented from them before. Very helpful. Equipment is there, versus being directed to another location. Call them direct. The reservation system on U-Haul is Terrible.DREW L.
Nothing it was great, the truck and trailer were set up when I got there and ready to pull out and get goingBrady E.
El cliente no dejó un comentario.GARRY G.
El cliente no dejó un comentario.Megan B.
Drop off was fast and efficient. The staff were extra helpful. We will be using this location in the future for a local move!richard S.
Abrasive and rude people here.Tyler B.
I set up truck online before I went .they did not have it?? I received a confirmation # I thought .. salesman remembered me from last time. Took time to look up my online search. And took care of if.Caroline B.
Mr. Don at the location in Glenwood Springs is just a wonderful gentleman. Very helpful and efficient!! Always! Thank you for making the rental happen again at the last minute today.Tobias R.
El cliente no dejó un comentario.MARK N.
El cliente no dejó un comentario.Tim D.
El cliente no dejó un comentario.Carolyne K.
El cliente no dejó un comentario.Rollin G.
A bit ragtag. I had to unload my car off the trailer unassisted but it was fine.Bryan R.
Always a nice experience renting from here.JEFFREY M.
El cliente no dejó un comentario.Barbara P.
El cliente no dejó un comentario.David M.
Staff was impatient and rudeSHELBY B.
Windshield and interior were filthy, the Vans Brakes had clearly been overheated by a previous customer which created a vibration during braking. The Van was very expensive at .40 cents a mile over dissatisfied with the rental experience.MARK C.