Customer Reviews for Allies Attic
(U-Haul Neighborhood Dealer)

1,099 reviews

5217 51st St   Lubbock, TX 79414
(51st Street 1 Block West of Slide Road)

(806) 792-1190

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(806) 792-1190

5217 51st St
Lubbock, TX 79414
(51st Street 1 Block West of Slide Road)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Michelle Olivarez 
Rating:
5.0

Customer did not leave a comment.

aaron kidd 
Rating:
5.0

Customer did not leave a comment.

Richard Osburn 
Rating:
5.0

Customer did not leave a comment.

Johnathan Goertzen 
Rating:
5.0

Customer did not leave a comment.

Cynthia Saldivar 
Rating:
5.0

Nothing, it was easy and stress-free.

Jeremy Green 
Rating:
5.0

Mary was great to work with and would highly recommend her.

GREG CARTWRIGHT 
Rating:
5.0

Customer did not leave a comment.

Jim McConnell 
Rating:
3.0

Customer did not leave a comment.

Maria Davila 
Rating:
4.0

Customer did not leave a comment.

JOEL RITCHEY 
Rating:
5.0

Gentleman come out and met me at the parking lot. Guided me in and disconnect the trailer from my truck. Greatly appreciate him.

Genobebo Juarez 
Rating:
5.0

Customer did not leave a comment.

John Fox 
Rating:
1.0

No sign for key drop off app doesn't work well

Cheyenne miller 
Rating:
5.0

Always friendly and helpful. Great place to do business.

Gary Walden 
Rating:
2.0

Customer did not leave a comment.

Jennifer Machuca 
Rating:
5.0

Customer did not leave a comment.

Susan Brantley 
Rating:
4.0

Customer did not leave a comment.

joyce turner 
Rating:
5.0

Customer did not leave a comment.

Melissa Howell 
Rating:
5.0

Customer did not leave a comment.

Brian Stanfill 
Rating:
5.0

No improvement necessary. You have it all. Thank you very much.

Isreal Villegas 
Rating:
5.0

Customer did not leave a comment.

Chad Durbec 
Rating:
4.0

Vehicle need to be clean and regular maintenance service done. The truck that rented was dirty on the inside of the cab and the box inside was also dirty. The service lite stayed on the entire time and the air conditioner did not work.

Joy Hudson 
Rating:
5.0

Customer did not leave a comment.

DAROL GLASSCOCK 
Rating:
2.0

I reserved an appliance dolly with the trailer and they did not have the dolly when I picked up the trailer. I had to drive across town to pick up a dolly at another location. This is unacceptable and nothing was done to compensate for the bad inconvenience.

Pepper Weatherly 
Rating:
5.0

Customer did not leave a comment.

William Van Den Acre 
Rating:
3.0

They did not have the appliance dolly as I had reserved.

Kenna Green 
Rating:
5.0

Customer did not leave a comment.

Brian Stanfill 
Rating:
5.0

Customer did not leave a comment.

Caezaan Keshvani 
Rating:
5.0

The employees were very courteous. I dropped off the trailer in West Texas, so of course they were courteous.

Peggy Taylor 
Rating:
5.0

The service provided was real professional and i very impressed by it thank you

Ramon Doacerda 
Rating:
5.0

Frictionless return. No complaints.

Don Salisbury 
Rating:
5.0

Customer did not leave a comment.

Daniel Coffin 
Rating:
4.0

Easy to drop off if it’s after hours. A nice big parking area for returning a rental.

Craig Ducas 
Rating:
5.0

Customer did not leave a comment.

OSCAR PENA 
Rating:
3.0

The lady was not friendly at all and no ramp on the truck made it extremely hard to move.

Huni Betenbough 
Rating:
5.0

Great service. Friendly and helpful people. Highly recommend.

john rasnic 
Rating:
5.0

Customer did not leave a comment.

Jeffry Milburn 
Rating:
5.0

Keep up the good work!!🎉

EUFEMIA JASSO 
Rating:
4.0

Seem to have a huge inventory of trailers.

Bryce Carlile 
Rating:
5.0

Strap ratchets were difficult to move due to rust. Tie down straps were broken upon pickup, but originating facility replaced them.

Mark Johnson 
Rating:
4.0

The first trailer’s passenger side rear turn signal and brake light failed to work during check out. They gave me another trailer.

Jon Lessard 
Rating:
5.0

Customer did not leave a comment.

Donna Carroll 
Rating:
5.0

The two young men that helped me Collin and Kalon (not sure the exact spelling) were very professional, very helpful and represented your company well. The only issue was … Collin reserved a truck for me and apparently another employee, I believe her name is Lisa, canceled my reservation and assigned it to someone else. When I went to pick up the truck Friday at 5:00 Collin was trying to figure out what to do because the truck that he had reserved for me had been canceled and assigned to somebody else he very politely asked me if I could possibly come back the next morning at 9:00 to get a different truck. I said yes. He called me at 8:30 the next morning and said that the same truck that had been canceled was back and it was ready to be rented so I was able to actually get the same truck. Lisa unnecessarily put these two young men in a precarious situation but they handled it in a professional manner.

linda Slatton 
Rating:
5.0

Customer did not leave a comment.

MARK SANDERS 
Rating:
4.0

Customer did not leave a comment.

ke'Andra washington 
Rating:
5.0

Customer did not leave a comment.

Robert Radi 
Rating:
1.0

I reserved a 6X12 trailer at the 34th street location in Lubbock, Texas. When I arrived I was informed that they didn’t have any trailers available. They sent me to another location on 51st street. They had a trailer, but their printer wasn’t working, so they couldn’t print out the paperwork. They asked me to come back. I was on a tight schedule and already late because of the problem at the 34th street earlier. I didn’t make my appointment in Oklahoma City because of the delay. To say that I’m upset is an understatement. Hopefully I can get some sort of compensation for the lost revenue due to the delay.

Mark Lennon 
Rating:
5.0

Quick & efficient! Will definitely rent from this location again.

Tiffany Hernandez 
Rating:
5.0

Customer did not leave a comment.

LEAH-ANNE JENSEN 
Rating:
5.0

Great staff

JOHN SHEPHERD 
Rating:
5.0

It was very easy to drop off trailer. They have a very big lot.

Jeff Watts 
Rating:
4.0

Customer did not leave a comment.

Ricky Nelson 
Rating:
5.0

Customer did not leave a comment.

Jeremy Brozo 
Rating:
5.0

Customer did not leave a comment.

thomas doss 
Rating:
4.0

Customer did not leave a comment.

Douglas Ken Reeves 
Rating:
5.0

This place is always clean and staff is professional. They go above and beyond to assist their customers.

christopher gady 
Rating:
4.0

Very fast Efficient return

Denise Allen 
Rating:
5.0

Customer did not leave a comment.

brandon Cavazos 
Rating:
5.0

Customer did not leave a comment.

Philip Young 
Rating:
5.0

Customer did not leave a comment.

Billy Watson 
Rating:
5.0

Customer did not leave a comment.

Amber Gomez 
Rating:
5.0

Customer did not leave a comment.

David Costa 
Rating:
5.0

Great service,Great owners and employees!

alan hatch 
Rating:
4.0

Customer did not leave a comment.

Jerry Elliott 
Rating:
5.0

Customer did not leave a comment.

JOHN SHEPHERD 
Rating:
5.0

Customer did not leave a comment.

Krishena Mitchell 
Rating:
5.0

Buena atención y camiones de lo mejor y honestidad también grasias estoy contento con el servicio

Juan pablo rodriguez gonzalez 
Rating:
5.0

Customer did not leave a comment.

Christopher Gady 
Rating:
5.0

Customer did not leave a comment.

Dyrel Owens 
Rating:
5.0

Customer did not leave a comment.

William Ross Lampe 
Rating:
4.0

Great service

Nabil Aramouni 
Rating:
5.0

Friendly staff Great prices

juana estrda 
Rating:
5.0

Customer did not leave a comment.

Chris Gady 
Rating:
5.0

Great service.

Casimira Smith 
Rating:
1.0

I was overcharged for fuel service fee and for fuel charge. I have submitted a review and have requested a refund. The vehicle had less than a quarter of a tank of gas when I drove off the lot. On my way to my home I stopped and put $30 of fuel in this truck guaranteeing that I would be able to make my trip without any issues. I returned the truck to your lot last evening with essentially the same amount of fuel that I drove off of the lot with. I would request a refund as soon as possible for the service charge in this fuel fee. Thank you.

Linda Slatton 
Rating:
5.0

Customer did not leave a comment.

Harley Bennett 
Rating:
5.0

Truck was not swept out when I picked up.

NORMA JIMENEZ 
Rating:
5.0

Very courteous and professional and easy to work with

richard hopson 
Rating:
5.0

Customer did not leave a comment.

Glenn Graves 
Rating:
5.0

Customer did not leave a comment.

Roy Alonzo 
Rating:
5.0

Customer did not leave a comment.

Brittany Lawrence 
Rating:
5.0

Customer did not leave a comment.

KARL debra KAESBAUER 
Rating:
1.0

Location where dropped off said would take off charges. Nope having to dispute

Jonah Prudhomme 
Rating:
5.0

They were extremely helpful when I returned the truck and tow dolly

Waverly Knight 
Rating:
5.0

Customer did not leave a comment.

Wolfgang Pazem 
Rating:
1.0

How charge a rate of 53.00 for return of a truck late for 45 mins same as one day

Gary Williams 
Rating:
4.0

Please make sure trailers are clean. The trailer we rented had fertilizer that was spilled and we had to clean it up before we could use it.

Pedro Ramirez 
Rating:
5.0

Customer did not leave a comment.

Kristy Vasquez 
Rating:
5.0

Customer did not leave a comment.

Tina Cordova 
Rating:
5.0

Customer did not leave a comment.

Waverly Knight 
Rating:
5.0

Customer did not leave a comment.

lionel newton 
Rating:
5.0

Fast and friendly service will definitely use them again

Daniel Garcia 
Rating:
5.0

Customer did not leave a comment.

Christie Westbrook 
Rating:
4.0

There was a price discrepancy at time of pick up which was corrected on my final bill. Checked in online and was in and out in and out in less than 20 minutes. Staff connected and disconnected my trailer upon pick up and delivery.

YNES MENDOZA 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Thomas 
Rating:
5.0

everything was perfect: the reservation, the people, the truck, the service!

Jerry Wilkins 
Rating:
5.0

Customer did not leave a comment.

Roel Cruz 
Rating:
5.0

Customer did not leave a comment.

Stephanie Macken 
Rating:
4.0

Have the equipment available that I requested (furniture dolly)

Lisa Melcher 
Rating:
2.0

Cell service in the area was bad and I had to take pictures several times

Brian Steiner 
Rating:
5.0

Really great staff there. Just found a unit much closer to home.

JEFF GILLIAM  |  Overall Experience 
Rating:
5.0

I have been with Allies for over 2 decades with one large climate-controlled unit and during that time had to rent another medium climate controlled ffor 5 years. The place was always clean, staff courteous and available eve after hours. After this long, it is like Allie's is my family! I truste them completely! Thank you for keeping the items important to me safe for myself and my kiddos. May your journeys forward be blessed and amazing. Terri Frazier

TERRI FRAZIER  |  Overall Experience 
Rating:
5.0

These guys really helped me out n a huge way. Literally a life saver. I'd recommend them for any storage or moving needs anytime. Thanks!

eric robins  |  Overall Experience 
Rating:
5.0

Very professional

John Roley  |  Overall Experience 
Rating:
5.0

The staff was very nice and the facility was clean and wasn't hard to get to my unit.

Julie perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH SANDERS-CASTRO  |  Overall Experience 
Rating:
5.0

Very poor job with keeping track of payments. If you don’t keep records they will say you need to pay. Will call after you’ve already paid and send emails. Very annoying and something you shouldn’t have to deal with.

Kendall Hagen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDDIE DOE  |  Overall Experience 
Rating:
5.0

Very Responsive and helpful staff. They are friendly as well. I would use this storage location again if I have the need. Dust is a problem, but that’s an issue across this region of Texas, keep your stuff covered as necessary.

Deric Maruquin  |  Overall Experience 
Rating:
5.0

Very nice place! The employees are friendly and explain how everything works from getting into the gate and the building where your storage room is. Nice and clean.

Sue Carr  |  Overall Experience 
Rating:
5.0

I have used allies attic and Chris several times now. This facility is great! From renting a storage unit to renting U-Haul equipment I have never been disappointed. They are the BEST!!

Diane Woods  |  Overall Experience 
Rating:
5.0

Everything was just perfect, unit was ready, easy access, staff was very friendly

Autumn Winstead  |  Reservation 
Rating:
5.0

Chris was friendly and an awesome help, will refer other and be back in the future. 10/10

Christopher Nance  |  Overall Experience 
Rating:
4.0

Gentleman on duty was very nice, gave me access code to unit and directions to find the unit.

Privacy Request  |  First Impressions 
Rating:
5.0

Very helpful and friendly service!

Privacy Request  |  First Impressions 
Rating:
3.0

I called the day I reserved this unit and requested that it be cancelled due to not needing it anymore.

Privacy Request  |  First Impressions 
Rating:
3.0

Facility was clean and worked well for what we needed

Privacy Request  |  First Impressions 
Rating:
4.0

Very easy to book storage unit!

Privacy Request  |  First Impressions 
Rating:
5.0

Great service.

Privacy Request  |  First Impressions 
Rating:
5.0

The facility is very clean and the staff was extremely friendly and helpful.

DAVID PENA  |  First Impressions 
No reviews have been submitted for this location.

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