Customer Reviews for Alliance Storage LLC
(Distribuidor de U-Haul del vecindario)

1,043 comentarios

257 SE 2nd St   Bend, OR 97702
(Access to facility from SE 2nd street)

(541) 382-0285

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 5/28/2022: 9:00 a. m. - 12:00 p. m.
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(541) 382-0285

257 SE 2nd St
Bend, OR 97702
(Access to facility from SE 2nd street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 5/28/2022: 9:00 a. m. - 12:00 p. m.
  • 5/30/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They were friendly & helpful and it made the stress of moving go much easier.

Marylou W. 
Clasificación:
5.0

Great experience. The paper work was fast, he hooked the trailer up and had me on my way quickly.

Chris N. 
Clasificación:
4.0

The Uhaul itself was great the check in and checkout process was pain. Literally took 45 minutes for the app to go through all the steps and get approved and drop off was really bad. Happily the person where I picked up saw my frustration and said don't worry about it I will take care of the return. Truck and location great - process needs a lot of improvement!!!

Steve T. 
Clasificación:
5.0

Quick and simple. Staff were knowledgeable and friendly.

paul M. 
Clasificación:
5.0

Courteous service.

Todd K. 
Clasificación:
5.0

Van was great, almost brand new

michael G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
5.0

Great service, well organized, easy to deal with systems. U-haul has been my go to moving service for 50 years and it is easier and better than ever.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
4.0

No further comments.

robert L. 
Clasificación:
5.0

Steve was very helpful and efficient. I would recommend renting from this location.

Sam K. 
Clasificación:
5.0

Steve Welbourn the boss, is very helpful and knowledgeable. Always gives advice worthy of listening to. An encouraging and cheerful man who always has wise things to say. He is overqualified for his job!! He gives confidence while planning challenging trips.

Joy V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

My fiance left his wallet in the truck and we got a call first thing the next morning. Very helpful staff

Cara J. 
Clasificación:
4.0

Everything went smoothly - what more can I ask?

Gary H. 
Clasificación:
3.0

In my life, I've never paid $395 for 1 1/2 days of rental of u haul AND on top of that had to fill the gas tank that was given to me 1/4 full, so an additional $180, for a WHOPPING GRAND TOTAL OF $575. INSANE!!! I'm pissed.

MICHELLE S. 
Clasificación:
5.0

The gentleman that owns the storage facility and I speculate, also has the U-Haul franchise, is the most professional, helpful, friendly, respectful of time, pride of ownership, and is very accommodating. Over many years I have rented U-Haul products throughout this country, and let me say, anybody can rent a truck or a trailer, the difference is the quality of franchisee. I have always been very happy with U-Haul in the options, plus, add-on products that u-Haul offers, however, this location stands out to me, as the top location to rent a U-Haul product. Kudos to U-Haul and alliance storage. Thank you very much for the experience, Larry Schneller

Larry S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saveria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

As always Steve welborn at alliance storage it's more than helpful Steve always has a smile on his face most of the time and it's helpful to know end it always greet you with a smile the equipment was clean and well maintained and waiting for me when I got there I've rented from U-Haul many times alliance storage and will continue I would recommend Steve and alliance to everyone I know that that rents vehicles thank you again U-Haul thank you again Steve been my pleasure

mark J. 
Clasificación:
5.0

Steve Wellborne is an amazing person. Helpful on every level, giving advice, knowledgeable, reliable, kind. One of the best agents of any company I have dealt with. I have rented two cross country 20 footers through him. He made the difficult moving process easier, even when I called him from Nevada to Oregon with a question about a message that popped up on the dashboard of the truck. When he forgot to place an item in the truck once, he actually drove over to our house to deliver it within 1/2 hour. No one does better than Steve.

Joy V. 
Clasificación:
5.0

Very friendly,efficient staff

Daniel W. 
Clasificación:
4.0

Gracias

Pamela J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurt K. 
Clasificación:
5.0

Smooth experience even with how busy it was. Was pleased to buy boxes as well.

Doralyn O. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAY G. 
Clasificación:
4.0

Every U-Haul place is too crowded trying to get in and out. Not the fault of the people running it so much as trying to do a huge amount of business with limited places to pick up and drop off. I would be nice to offer more locations and, thereby, reduce the number of trailers at one site. See more comments on drop-off site.

laury B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Line M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

The owner is very hood to work with. Helpful all the way.

Laura G. 
Clasificación:
3.0

I delivered after hours, I parked on a nearby street and used the app to complete my delivery and then found the box and left the keys inside.

wyatt G. 
Clasificación:
5.0

n/a

joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy S. 
Clasificación:
4.0

The owner needs a helper. The day that we rented he had to go to a customer with a "dead" vehicle and consequently our pickup time was delayed. We were contacted about 1:30 before the pickup time so there was very little problem on our end.

Steve K. 
Clasificación:
5.0

Steve was excellent very pleasant experience I will definitely go back thank you very much

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny L. 
Clasificación:
5.0

Great service

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalistah B. 
Clasificación:
5.0

The owner was super friendly and got me set up very quickly with the truck I needed.

samantha E. 
Clasificación:
4.0

I use you guys all the time to do moving and you just keep bringing the price up so much that I can't even under bid the big guys anymore. I've already done almost 15,000 in rentals just for 2022. Going to have to shopping Elsewhere for trucks with a reasonable price. I've gone as far as to go all the way to Montana to get a truck to bring it back to Oregon to go across the country with it cuz it was cheaper that way

Coby K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lakireddy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

randall C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

The back needed to be swept out before loading my items.

KEVIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan F. 
Clasificación:
1.0

This was the worst truck rental experience ever. It took me two ,(2) hours to pick up the truck. I reserved the truck on line. I couldn't complete check in because I have out of state drivers license. Shear Bull shit!!!

John D. 
Clasificación:
5.0

Steve the owner was great to work with.

JAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca P. 
Clasificación:
5.0

I am a return Customer. I enjoy Steve he operates an efficient, reputable business, is very knowledgeable, accommodating and extra patient. Sincerely, Judith Laursen

Judy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
5.0

When we picked up the vehicle we were told that there was 3/4 of a tank of gas when in fact it was on EMPTY. We had to immediately fill up the vehicle. We brought it back with more than half a tank (at least $80.00 worth). I don't know why there was a charge on our account for gas.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
2.0

El cliente no dejó un comentario.

thomas U. 
Clasificación:
5.0

Try to get there before the location closes, makes life very easy. It is a 24hr drop off but if you're renting a trailer you need to be careful dropping it off on the designated street because of the incline. Line your wheel up to hit the curb, then drop the hitch. Otherwise, super helpful and kind gentleman. If you are unsure, ask questions! He has lots of knowledge about towing and moving in general.

Megan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
2.0

A lot of the frustration was with the app. You never knew what information it was going to ask for next and it was impossible to use it.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Great crew. Pleasure to do business with

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff S. 
Clasificación:
5.0

Easy process of picking up and dropping off. Signs on the door that clearly explain the process are helpful as well. The fact that they are located right next to a gas station is very convenient. I would recommend this location to anyone needing a truck or trailer.

Cindy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meaghan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

The only suggestion I can propose would be some possibility of additional off-street parking. I grew up driving trucks and operating heavy equipment (Dad was a contractor), but I would guess that many, if not most of the customers driving U-haul trucks are relatively new to managing a large vehicle. Just a thought. 

Daniel G. 
Clasificación:
3.0

Truck was not clean cab or trailer. Back door was hard to open close due to broken cable.

William L. 
Clasificación:
1.0

I want a refund. Equipment wasn't ready was filthy.

Kaylee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve P. 
Clasificación:
5.0

Steve was absolutely wonderful! Only was able to book a trailer for 6 hours online and was running out of time and Steve went above and beyond to allow us to have the trailer for the whole day! When returning the trailer one of Steve employees came and helped us after hours! Couldn't have been a better experience moving! Thank you!!

Sadria H. 
Clasificación:
5.0

Easy and very accommodating transaction with owner and the vehicle met all of our short term storage needs. I would highly recommend this facility and service to anyone who needed to rent a vehicle to meet their moving needs.

Walter H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

There was no one there when we arrived, the only area we could park the truck had a sign threatening a fine if we left it there. We spent too much time figuring out what we were supposed to do. Disappointing!

JILL MARIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
5.0

We will be making reservations for another truck trailer in a week or so.

Harold H. 
Clasificación:
5.0

Excellent, fast, thorough

Robert B. 
Clasificación:
4.0

Your on line app made me wait too long. The location manager then took me under his wing to check me out!! Fix your on line wait times!!!

kent R. 
Clasificación:
5.0

El cliente no dejó un comentario.

dane J. 
Clasificación:
2.0

Parking is poor,

James W. 
Clasificación:
5.0

They were so helpful and kind. This process was so easeful!

Veronica O. 
Clasificación:
3.0

This comment and rating is more about the Uhaul system than the specific location: I reserved this Uhaul online, at this specific location, which the online system had indicated was available. Then ya'll switched my reservation to a different Uhaul provider location and didn't communicate that directly. I would rate the reservation and communication as POOR. In addition, the drop-off process is very over-labor intensive for the customer, and you're essentially asking the customer to do what should be the job of the location's employees (such as verifying cleanliness, mileage reading and checking gas gauge). In the process of moving, this process was overly tedious, and we found it quite annoying.

MARCUS G. 
Clasificación:
5.0

All good!!

Shelly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
3.0

When i picked my first truck up it poured 10 gallons of gas on the road in between the pick up location and my house which was 20 miles one way, this was apparently due to someone stealing gas out of it the night before i picked it up i was told by the location manager. The truck should have been looked over since they knew it had been tampered with... i ended up reconnecting the fuel return line myself and exchanging the truck for one that hadnt been tampered with. when i went to drop the truck off at my contract location i had to call uhaul because the website wouldnt let me return the truck at the contract location, i was told by an operator at uhaul that the location wasnt accepting anymore units and that i would have to take it an extra 90 miles to lewiston from the contract location in grangeville, Id to drop it off. I left the truck at the original drop off location over night because where i was staying over night was 60 miles away and when i returned the next morning to take the truck to lewiston the guy was standing at the truck and said he didnt know what the lady i talked to at uhaul was talking about and that he would accept the truck. Uhaul then charged me for an extra day despite the fact that i tried to drop it off a day early...

daniel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
5.0

Love the manager at this location - he is always so helpful!

Catherine B. 
Clasificación:
3.0

Request identification verification before driver arrives on site. Wasted time.

Evan B. 
Clasificación:
5.0

I used the online reservation and online pre-pickup process. Everything went just like clockwork. Easy to work with and little time spent picking up and dropping off the truck. ¡Gracias!

BENJAMIN JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
1.0

Originally scheduled my pickup and drop off for the 30th of October through the 1st of November. I later called the Bend Oregon location to move my pickup date to the 29th of October which caused my drop off date to be a day earlier as well which was not explained to me. Today (the 31st of October) I called UHaul customer support to explain that I was not informed of the new drop off date and was not met with any support towards the situation and was charged for using an extra day.

James R. 
Clasificación:
5.0

Steve was and his assistant were both helpful and friendly. Steve also loaned his reefer dolly which was needed and big time appreciated. U hauls website is frustrating and does not provide real time information as it informed me that a trailer was not available at this site when in fact it was. Frustrating!

DAVID G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
5.0

We moved out three months ago. We thought this unit was very reasonably priced for our needs.

MT. H.  |  Overall Experience 
Clasificación:
5.0

Thank you for your great customer service and I feel the protection of my belongings we're at the utmost importance to Alliance Storage.

TONY D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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