Comentarios de los clientes para Alliance Storage LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Alliance Storage LLC

Clasificación general:

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Joseph M.
Clasificación:

El cliente no dejó un comentario.

Boris B.
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El cliente no dejó un comentario.

James S.
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El cliente no dejó un comentario.

Christopher S.
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El cliente no dejó un comentario.

Gary D.
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El cliente no dejó un comentario.

Grace B.
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El cliente no dejó un comentario.

Zachary L.
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El cliente no dejó un comentario.

William C.
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Me and the couple before us had to wait wayyyyyy to long after our scheduled appointment time...

Carter T.
Clasificación:

Awesome people. Only issue: they didn't understand the overdrive feature on the vehicle and how I could disengage it since it was a rainy day, but I figured that out after the fact. Instructions were posted in the vehicle's cabin. Thank you again Alliance for your help!

David K.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

1) Since the cargo lights did not work, it made unloading at night much more difficult. 2) The leasing agreement was not verbally reviewed with me. 3) I assumed that the $0.99/mi fee included gas (inclusive). I don't recall seeing a gas charge when reserving the truck on-line and/or when I picked-up the truck. 4) I was very surprised/upset to get charged for the miles driven (and at $4.00/gal)??? If I had known that I would get charged for gas too, I would have filled-up the tank at <$2.50/gal so I wouldn't get charged the $4.00/gal by U-haul....I could have saved more than $20.00, but U-haul profited from it. The $4.00/gal should have been disclosed to me!!

Jessica B.
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El cliente no dejó un comentario.

Louis C.
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The advertised $19.95 is FALSE ADVERTISING. The actual cost for a local move (22 miles) was over $62.00! Read the fine print!!

cheryl H.
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Good People. I would use them again.

dana B.
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Steve was on it, it was freezing the morning I picked up the truck, he'd warmed it up for me.

Lynnette M.
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They were very busy and he really went above and beyond making sure everyone had what they needed as quickly as possible. Impressive customer service.

Daniel T.
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The trailer was ready and the manager assisted in hooking it up. All good.

jim S.
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Not a good spot to rent a trailer. No good place to drop it off after use

steve R.
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El cliente no dejó un comentario.

THOMAS S.
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El cliente no dejó un comentario.

chris H.
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El cliente no dejó un comentario.

Alana M.
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El cliente no dejó un comentario.

Michael G.
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El cliente no dejó un comentario.

jason K.
Clasificación:

...maybe

Colin N.
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El cliente no dejó un comentario.

Lynn M.
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El cliente no dejó un comentario.

Sara S.
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El cliente no dejó un comentario.

Todd G.
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El cliente no dejó un comentario.

joseph O.
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El cliente no dejó un comentario.

Thomas S.
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the truck needed new windshield wipers but other than that the best pick up location in Bend, quick in and out and excellent customer service

Drew H.
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El cliente no dejó un comentario.

Dawn B.
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El cliente no dejó un comentario.

Jim K.
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El cliente no dejó un comentario.

william C.
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El cliente no dejó un comentario.

Neil W.
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El cliente no dejó un comentario.

Kimberley K.
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El cliente no dejó un comentario.

mitchell T.
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The trailer is old and should be considered for retirement

roger P.
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The only thing that I did not like 2as when I was given the keys. I had to back across two lanes of traffic to leave your location, with an obstructed view.

David V.
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El cliente no dejó un comentario.

Matt S.
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I reserved a 26 ft truck in Redmond Oregon. They called me 2 days before my reservation and said they could only provide us a 20 ft truck in Bend Oregon. Now I have to make a second trip.

Tracy S.
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El cliente no dejó un comentario.

Alan K.
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El cliente no dejó un comentario.

DAVID L J.
Clasificación:

Alliance very good and helpful.

Michael J.
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We are headed there again

Perry P.
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The man that helped me could not have been more indifferent or unfriendly. He barely spoke to me and seemed put out that he had to deal with a trailer return.

Patricia K.
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The trailer rental and return was quick and easy at this location. I had reserved a trailer at the Uhaul location on the north end of Bend for a Sunday pick up but the line was so long and slow that I gave up. Really glad I went to SE 2nd Street location on Monday. It was actually much more convenient for me and they were efficient and helpful. I will use this location in the future.

EVELYN MAY G.
Clasificación:

Very helpful

Rhonda W.
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Parking is too small. And with the covid-19 situation having to knock and wait for someone is nuts. Then when I came back for the truck there was another one parked in front of it. Thank goodness the guy was still there, but it said closed we knocked and he finally answered..

Joy C.
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Can't think of a think. Pete and Rachel were great. This is my second time renting from Alliance, and it won't be my last.

Brad W.
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El cliente no dejó un comentario.

Kimberly D.
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El cliente no dejó un comentario.

Sonia T.
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El cliente no dejó un comentario.

JOHN T.
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El cliente no dejó un comentario.

Alan C.
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Easy check in and check out

Michael B.
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El cliente no dejó un comentario.

Lisa P.
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El cliente no dejó un comentario.

Caleb T.
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I had asked for pick up in La Pine...cost me some extra miles

Daniel P.
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El cliente no dejó un comentario.

George C.
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Confirm price after dropping off trailer and do not hold onto drivers license

Victor J.
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El cliente no dejó un comentario.

Stanton A.
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El cliente no dejó un comentario.

Mary M.
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Hours of operation should appear on contract. Notify people if using app, turn on location services. Inside and outside of truck fairly dirty. Light on dash at time of pickup: Washer fluid low.

Rockland D.
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El cliente no dejó un comentario.

Thomas S.
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Steve runs a good ship. Very pleasant and easy to deal with. Good to have in today's nutsy world. Keep up the good work.

Tiffany F.
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El cliente no dejó un comentario.

Peter W.
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El cliente no dejó un comentario.

Klaus M.
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El cliente no dejó un comentario.

Patricia N.
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UHaul location is fine. Don't use the "MovingHelp.com" people. They were 1.5 hours late for a 2-hour job without calling or texting! I want my money back!

tammy T.
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Not happy at all, got charged 3 times for 2 trucks.

Joy C.
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Appreciate the patience and pleasant response of the Alliance folks when I needed to keep the truck longer. Will be glad to do business with them again.

John T.
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The man who works here was extremely rude. Three times he snapped at me when I encountered him. The woman was pleasant and professional and apologized for the behavior of the male employee. I had completed on line registration 48 hours before my 8 am pick up, It was nearly 10 am before I was able to drive my rental, largely due to the male employee misplacing the keys and not answering his phone when the female employee attempted to find him. The self check out, (after hours), was cumbersome and stressful. I was forced to attend to taking many photos in an unsafe part of town late at night. I Will try to find another alternative to U-haul. I have been happy before this, but this experience was extremely difficult to deal with.

Kathleen D.
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El cliente no dejó un comentario.

Robert L.
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El cliente no dejó un comentario.

Steve S.
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The smartphone check in system was a disaster. Supposedly a fast way to get the vehicle it was instead incredibly slow. The ID verification was ridiculous. There was no advance warning of extra documents requested at store checking, requiring me to have U-Haul call my friends for verification. That was an unexpected, unappreciated, and, frankly, poorly executed process. I lost half an hour of my paid-for rental time due to this unnecessary and abusive process. No refund was offered. This is not the first time I've experienced problems with U-Haul checkin.

paul D.
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El cliente no dejó un comentario.

Linda B.
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El cliente no dejó un comentario.

Brian K.
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Space to park and/or drop off vehicles, open on time in the morning, don't leave customers standing in line outside with no indication of how long it will be.

kevin C.
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El cliente no dejó un comentario.

Brady P.
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Person who ran out was very unhelpful and rude for no reason at all. Used this location a couple times but always after hours so didn't interact with anyone. There's no parking for larger trucks either.

tor B.
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The 24/7 online pickup didn't work at all so i had to wait until the place opened which set me back 45 mins.

PAUL G.
Clasificación:

El cliente no dejó un comentario.

MATT T.
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El cliente no dejó un comentario.

Spencer C.
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El cliente no dejó un comentario.

STUART S.
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El cliente no dejó un comentario.

Colin M.
Clasificación:

Mark went above and beyond to help me get set up with the trailer. I appreciated his effort. It's hard to find customer service like that nowadays. Steve was also friendly and helpful when I did the drop off.

Charles L.
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El cliente no dejó un comentario.

Stephan L.
Clasificación:

El cliente no dejó un comentario.

Persephone V.
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El cliente no dejó un comentario.

Nathan D.
Clasificación:

Great customer service

Steve J.
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El cliente no dejó un comentario.

ELESIA F.
Clasificación:

The people there are very nice, my issues were not with this location except the truck was not cleaned properly when I got it. I have pictures. I found garbage from the previous renter under the passenger seat, there were food crumbs all over and it was very dusty. Now I know things get dusty but I also know that there are very few of these trucks around and they are rented out constantly so there is no reason that the truck should have been that dusty if it had been cleaned properly. Now when I brought the truck back i was running a little late and did not have time to fully clean the truck myself so I was charged a $25 cleaning fee which is fine, but considering the way it was when I got the truck, I hope that whoever got the truck after me got a clean truck since I paid the fee to have it cleaned. Also with the virus stuff it should never have looked that way when I got it. In my opinion the sanitary protocols that are suppose to be in place by businesses espe So with that said if I come up positive for the virus within 2 weeks you will be hearing from me again.

Scott C.
Clasificación:

The customer service was subpar. We checked in online including uploading photos of the driver license and the staff still took DL and took a long time to check us in when we got there. At return, two staff members were extremely rude - one because his shift was over and he was on his way out. The other seemed terrified to interact with people due to the pandemic and was short and panicked when trying to check out. Would not use this location again.

MATT T.
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El cliente no dejó un comentario.

Timothy R.
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El cliente no dejó un comentario.

BARRY H.
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El cliente no dejó un comentario.

SCOT S.
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El cliente no dejó un comentario.

Kyle J.
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El cliente no dejó un comentario.

Erik G.
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El cliente no dejó un comentario.

Larry L.
Clasificación:

The only negative I have is when returning truck, we also rented a storage unit at Allied storage where truck was rented, that same morning for overflow furniture. The floor was filthy with dirt inside, and door is broken as it did not close properly, resulting in my having to walk from far end of facility back to office for assistance. Then waited for service tenant to come back to unit to help which took longer than acceptable, wasting a lot of my time. Other property manager on site failed to disclose door was malfunctioning and off track when originally opening unit door for us to unload our items. This resulted in extra wasted time and they had the nerve to charge us another day of usage on everything rented - truck, dolly, blankets, which was wrong and unacceptable due to the major inconvenience experienced with management and our day planned.

Adam B.
Clasificación:

El cliente no dejó un comentario.

MT. H. | Overall Experience |
Clasificación:

We moved out three months ago. We thought this unit was very reasonably priced for our needs.

TONY D. | Overall Experience |
Clasificación:

Thank you for your great customer service and I feel the protection of my belongings we're at the utmost importance to Alliance Storage.

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